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BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE, PILANI

WORK INTEGRATED LEARNING PROGRAMMES


COURSE HANDOUT

Academic Term
Course Title
Course ID No.
Instructor(s)

SECOND SEMESTER 2014-2015


Management Information System
BITS ZC471/CM ZC471/HHSM ZC471
Abha Jindal

Course Modules (add more rows as per needs)


Module
No

Module Title

Learning Objectives

IT
Supports
Organizational
Performance
in
Turbulent
Business
Environments

Describing characteristics of digital economy and digital


enterprises; defining information systems, computer based
Information System and information technology; Relationships
between performance, environmental pressures, organizational
responses, and information technology; describing adaptive
enterprises; functions and impacts of social computing and
social networking; Importance of learning about information
technology.

Information
Technologies:
Concepts, Types,
and IT Support

Basics and Types of Information Systems; Transaction


Processing Vs. Functional Information Systems; Major enterprise
internal support systems and relate them to managerial
functions; Support IT provides to business processes and supply
chain; Information Infrastructure and Architecture; Web Based
Information Systems; Emerging information technologies,
innovative and futuristic IT systems and applications.

3-4

Networks
and
Collaboration as
Business
Solutions

Describe Networks, network standards, and compatibility


issues; Impacts of collaboration on business performance; Fixed,
wireless, and mobile network infrastructures; Fundamental
principles and capabilities of group work technologies, Various
Issues Involved in Network Computing, messaging and
collaboration.

Securing
Enterprise
Business
Continuity

the Recognize the business and financial value of information


and security, IS vulnerabilities, threats, attack methods and
cybercrime Symptoms, factors that contribute to risk exposure
and methods to mitigate them; key methods of defending
information systems, networks and wireless devices; internal
control and fraud and related legislation; understanding
business continuity and disaster recovery planning methods;
role of IT in defending critical infrastructures.

E-Business
and E-Commerce, Scope of E-Commerce, benefits, limitations and
E-Commerce
types; B2C, B2B, B2E and C2C E-Commerce Applications; What
is E-Governance? Some of E-Commerce Support Services;
importance and activities of online advertising; ethical and legal
issues relating to e-commerce.

Mobile
Commerce

Transaction
Relate functional areas and business processes to the value
Processing,
chain model; Defining functional management information
Functional
systems and list its characteristics; Understand Transaction
Applications and Processing System; IT and web support to Production/OM,
Integration
Logistics, Accounting, Finance, HRM; Integrating Functional
Information Systems: Benefits and Issues.

Review Session

Characteristics, attributes, and drivers of mobile computing and


mobile commerce (M-Commerce); Applications of M-Commerce
in Finance, Advertising, Marketing and Content Providing;
Applications of M-Commerce within organizations (mobile
enterprise, intra-business); B2B and supply chain applications
(inter-organizational) of m-commerce; Consumer and personal
applications of m-commerce; Location based commerce; major
inhibitors and barriers of mobile computing and m-Commerce.

10

Enterprise
Systems: Supply
Chains,
ERP,
CRM, and KM

Understand the essentials of enterprise systems and


computerized supply chain management, Major problems of
implementing supply chains and some innovative solutions;
Need for integrated software and how ERP (Enterprise Resource
Planning) does it; Describe CRM and KM and their relationship
to IT.

11-12

Interorganizational,
Large-Scale, and
Global
Information
Systems

Describe Inter-organizational activities, particularly order


fulfillment; Define and classify inter-organizational information
systems and global information systems; Identify major issues
surrounding global information systems; Present demand-driven
networks and RFID as supply chain facilitators; interorganizational integration issues and solutions; understand
Partner Relationship management and its relationship to
collaborative commerce.

13

Business Intelligence Identify factors influencing adoption of business intelligence (BI)


and Decision Support and
business
performance
management
(BPM);
Key
Systems
considerations for IT support of managerial decision making.
Understand managerial decision making processes, decision
process, and types of decisions; Describe decision support
systems (DSSs), benefits, and structure; importance of real-time
BI and decision support for various levels of information
workers; automated decision support, its advantages, and areas
of application.

14

IT Strategy and Importance of aligning the business strategy and how this
Planning
alignment is achieved; challenges in IT-business alignment and
how to address them; Critical strategic role of IT within
organizations; how IT is providing value to businesses; IT
strategic planning within organizations; major reasons for
outsourcing; how to manage outsourcing and off-shoring
opportunities.

15

Managing
IT
Projects, Process
Improvement,
and
organizational
Change

16-17

Understand the concept of the technology adoption lifecycle;


the five stages of adoption lifecycle; Understand the impact of
technology, task, individual, organizational, and environmental
characteristics on the adoption of new technologies; typical
causes for IT implementation failures; challenges associated
with implementing IT projects; Understand concept of business
process management (BPM) and how it can be used to enhance
effectiveness in an organization; Steps in creating an effective
BPM strategy; Role of change management in systems
implementation.

Impact of IT on Recognize trends in IT that are affecting business processes,


Enterprises,
competition, and workers; Describe ways that IT can help
Users, and the conserve natural resources and protect the environment;
Environment
Understand green business practices and data center designs;
understand the complexity of the effects of technological
progress on labor markets and individual employees; impact of
IT on the quality of life and interpersonal relationships.

Text Book(s)
T1

Turban, Efraim & Volonino, L. Information Technology for Management:


Transforming Organizations in the Digital Economy, Wiley Student Edition, 7th
Edition, 2009.

Reference Book(s) & other resources


R1

OBrien, James A., Management Information Systems, TMH, 5th Edition, 2002

R2

Laudon and Laudon, Management Information Systems, Pearson Education, 9th Ed.,
2004

R3

Effy OZ, Management Information Systems, Thomson India Education, 5th Ed.,
2007.

R4

Turban, Efraim & Volonino, L. Information Technology for Management:


Transforming Organizations in the Digital Economy, Wiley Student Edition, 9th
Edition, 2012
http://library.books24x7.com/toc.aspx?bkid=51172

Self-Study & Contact Session Plan


Module Title: IT Supports Organizational Performance in Turbulent Business Environments
Session 1
Topic
No.

Topic Title

Reference

1.1

Describing characteristics of digital economy and


digital enterprises; defining information systems,
computer based Information System and
information technology

T1: Chapter 1

1.2

Relationships between performance, environmental T1: Chapter 1


pressures, organizational responses, and
information technology

1.3

describing adaptive enterprises; functions and


impacts of social computing and social networking

1.4

Importance
technology

of

learning

about

T1: Chapter 1

information T1: Chapter 1

Module Title: Information Technologies: Concepts, Types, and IT Support


Session 2
Topic
No.

Topic Title

Reference

2.1

Basics and Types of Information Systems;


Transaction Processing Vs. Functional Information
Systems

T1: Chapter 2

2.2

Major enterprise internal support systems and


relate them to managerial functions; Support IT
provides to business processes and supply chain

T1: Chapter 2

2.3

Information Infrastructure and Architecture; Web


Based Information Systems, Web Based
Information Systems

T1: Chapter 2

2.4

Emerging information technologies, innovative and T1: Chapter 2


futuristic IT systems and applications.

Module Title: Networks and Collaboration as Business Solutions (Part-1)


Session 3
Topic
No.

Topic Title

Reference

3.1

Describe Networks, network standards, and


compatibility issues

T1: Chapter 4

3.2

Impacts of collaboration on business performance

T1: Chapter 4

3.3

Fixed, wireless, and mobile network infrastructures

T1: Chapter 4

Module Title: Networks and Collaboration as Business Solutions (Part-2)


Session 4
Topic
No.

Topic Title

Reference

4.1

Fundamental principles and capabilities of group


work technologies

T1: Chapter 4

4.2

Various Issues Involved in Network Computing,


messaging and collaboration

T1: Chapter 4

Module Title: Securing the Enterprise and Business Continuity


Session 5
Topic
No.

Topic Title

Reference

5.1

Recognize the business and financial value of


information security, IS vulnerabilities, threats,
attack methods and cybercrime

T1: Chapter 5

5.2

Symptoms, factors that contribute to risk exposure T1: Chapter 5


and methods to mitigate them

5.3

key methods of defending information systems,


T1: Chapter 5
networks and wireless devices; internal control and
fraud and related legislation

5.4

understanding business continuity and disaster


recovery planning methods; role of IT in defending
critical infrastructures.

T1: Chapter 5

Module Title: E-Business and E-Commerce


Session 6
Topic
No.

Topic Title

Reference

6.1

E-Commerce, Scope of E-Commerce, benefits,


limitations and types

T1: Chapter 6

6.2

B2C, B2B, B2E and C2C E-Commerce Applications

T1: Chapter 6

6.3

What is E-Governance? Some of E-Commerce


Support Services

T1: Chapter 6

6.4

importance and activities of online advertising;


ethical and legal issues relating to e-commerce

T1: Chapter 6

Module Title: Mobile Commerce


Session 7
Topic
No.

Topic Title

Reference

7.1

Characteristics, attributes, and drivers of mobile


computing and mobile commerce (M-Commerce)

T1: Chapter 7

7.2

Applications of M-Commerce in Finance,


Advertising, Marketing and Content Providing;
Applications of M-Commerce within organizations
(mobile enterprise, intra-business)

T1: Chapter 7

7.3

B2B and supply chain applications (interorganizational) of m-commerce; Consumer and


personal applications of m-commerce; Location
based commerce

T1: Chapter 7

7.4

major inhibitors and barriers of mobile computing


and m-Commerce

T1: Chapter 7

Module Title: Transaction Processing, Functional Applications and Integration


Session 8
Topic
No.

Topic Title

Reference

8.1

Relate functional areas and business processes to


the value chain model

T1: Chapter 9

8.2

Defining functional management information


systems and list its characteristics; Understand
Transaction Processing System

T1: Chapter 9

8.3

IT and web support to Production/OM, Logistics,


Accounting, Finance, HRM

T1: Chapter 9

8.4

Integrating Functional Information Systems:


Benefits and Issues

T1: Chapter 9

Session 9: Review Session


Mid-Semester Test (Closed Book) : Topics in Session 1 to 8
Module Title: Enterprise Systems: Supply Chains, ERP, CRM, and KM
Session 10
Topic
No.

Topic Title

Reference

10.1

Understand the essentials of enterprise systems


and computerized supply chain management

T1: Chapter 10

10.2

Major problems of implementing supply chains and T1: Chapter 10


some innovative solutions

10.3

Need for integrated software and how ERP


(Enterprise Resource Planning) does it

T1: Chapter 10

10.4

Describe CRM and KM and their relationship to IT

T1: Chapter 10

Module Title: Inter-organizational, Large-Scale, and Global Information Systems (Part-1)

Session 11
Topic
No.

Topic Title

Reference

11.1

Describe Inter-organizational activities, particularly T1: Chapter 11


order fulfillment

11.2

Define and classify inter-organizational information T1: Chapter 11


systems and global information systems

11.3

Identify major issues surrounding global


information systems

T1: Chapter 11

Module Title: Inter-organizational, Large-Scale, and Global Information Systems (Part-2)


Session 12
Topic
No.

Topic Title

Reference

12.1

Present demand-driven networks and RFID as


supply chain facilitators

T1: Chapter 11

12.2

inter-organizational integration issues and solutions T1: Chapter 11

12.3

understand Partner Relationship management and


its relationship to collaborative commerce

T1: Chapter 11

Module Title: Business Intelligence and Decision Support Systems


Session 13
Topic
No.

Topic Title

Reference

13.1

Identify factors influencing adoption of business


intelligence (BI) and business performance
management (BPM)

T1: Chapter 12

13.2

Key considerations for IT support of managerial


decision making. Understand managerial decision
making processes, decision process, and types of
decisions

T1: Chapter 12

13.3

Describe decision support systems (DSSs),


benefits, and structure

T1: Chapter 12

13.4

importance of real-time BI and decision support for T1: Chapter 12


various levels of information workers; automated
decision support, its advantages, and areas of
application

Module Title: IT Strategy and Planning


Session 14
Topic
No.

Topic Title

Reference

14.1

Importance of aligning the business strategy and


how this alignment is achieved; challenges in ITbusiness alignment and how to address them

T1: Chapter 13

14.2

Critical strategic role of IT within organizations;


how IT is providing value to businesses

T1: Chapter 13

14.3

IT strategic planning within organizations;

T1: Chapter 13

14.4

major reasons for outsourcing; how to manage


outsourcing and off-shoring opportunities

T1: Chapter 13

Module Title: Managing IT Projects, Process Improvement, and organizational Change


Session 15
Topic
No.

Topic Title

Reference

15.1

Understand the concept of the technology adoption T1: Chapter 14


lifecycle; the five stages of adoption lifecycle

15.2

Understand the impact of technology, task,


T1: Chapter 14
individual, organizational, and environmental
characteristics on the adoption of new technologies

15.3

typical causes for IT implementation failures;


challenges associated with implementing IT
projects

T1: Chapter 14

15.4

Understand concept of business process


management (BPM) and how it can be used to
enhance effectiveness in an organization; Steps in
creating an effective BPM strategy

T1: Chapter 14

15.5

Role of change management in systems


implementation

T1: Chapter 14

Module Title: Impact of IT on Enterprises, Users, and the Environment (Part -1)
Session 16
Topic
No.

Topic Title

Reference

16.1

Recognize trends in IT that are affecting business


processes, competition, and workers

T1: Chapter 15

16.2

Describe ways that IT can help conserve natural


resources and protect the environment

T1: Chapter 15

16.3

Understand green business practices and data


centre designs

T1: Chapter 15

Module Title: Impact of IT on Enterprises, Users, and the Environment (Part -2)
Session 17
Topic
No.

Topic Title

Reference

17.1

understand the complexity of the effects of


technological progress on labor markets and
individual employees

T1: Chapter 15

17.2

impact of IT on the quality of life and interpersonal


relationships

T1: Chapter 15

Session 18: Review Session


Details of Lab (Online) If any: NA

Evaluation Scheme:
Legend: EC = Evaluation Component; AN = After Noon Session; FN = Fore Noon Session
No

Name

Type

Durati
on

Weigh Day, Date, Session, Time


t

EC-1

Quiz-I

Online

5%

February 1-10, 2015

Quiz-II

5%

March 1-10, 2015

Quiz-III

5%

April 1-10, 2015

2
hours

35%

22/02/2015 (FN) 10 AM TO 12
NOON

3
hours

50%

19/04/2015 (FN) 9 AM TO 12
NOON

EC-2

Mid-Semester Test

Closed
Book

EC-3

Comprehensive Exam Open


Book

Note: If Assignment kindly remove Quiz-I, II, III


Syllabus for Mid-Semester Test (Closed Book): Topics in Session Nos. 1 to 8
Syllabus for Comprehensive Exam (Open Book): All topics (Session Nos. 1 to 18)
Important links and information:
Elearn portal: https://elearn.bits-pilani.ac.in
Students are expected to visit the Elearn portal on a regular basis and stay up to date with the
latest announcements and deadlines.
Contact sessions: Students should attend the online lectures as per the schedule provided on
the Elearn portal.
Evaluation Guidelines:
1. EC-1 consists of either two Assignments or three Quizzes. Students will attempt them
through the course pages on the Elearn portal. Announcements will be made on the
portal, in a timely manner.
2. For Closed Book tests: No books or reference material of any kind will be permitted.
3. For Open Book exams: Use of books and any printed / written reference material (filed
or bound) is permitted. However, loose sheets of paper will not be allowed. Use of
calculators is permitted in all exams. Laptops/Mobiles of any kind are not allowed.
Exchange of any material is not allowed.
4. If a student is unable to appear for the Regular Test/Exam due to genuine exigencies,
the student should follow the procedure to apply for the Make-Up Test/Exam which will
be made available on the Elearn portal. The Make-Up Test/Exam will be conducted only
at selected exam centres on the dates to be announced later.
It shall be the responsibility of the individual student to be regular in maintaining the self study
schedule as given in the course handout, attend the online lectures, and take all the prescribed
evaluation components such as Assignment/Quiz, Mid-Semester Test and Comprehensive Exam
according to the evaluation scheme provided in the handout.