Marco I.

Cantu

A skilled management professional with over 16 years experience in operations, merchandising,

employee development and team management. Talented leader with highly effective interpersonal
skills and a demonstrated ability to create and maintain a positive culture that fosters individual
growth while building cohesive teams. Broad scope of operational experience including but not
limited to scheduling, inventory control and customer service. A steadfast contributor, driven to
meet and exceed organizational goals.

PROFESSIONAL STRENGTHS

Training / Development Loss Prevention Inventory Management

Customer Service / Focus Employee Relations Staffing / Turnover Control
General Management Team Building Scheduling
Planning / Prioritizing Financial Controls Vendor Relations

SELECTED ACHIEVEMENTS

Inventory Management. Reduce excess inventory levels in the department by 20%. Created a process
that eliminated excess inventory, not only by removing inventory from department, but also by
identifying the cause for the problem. Inventory drop by $118,000 freeing up tied up cash. Also,
reduced inventory levels contributed to a reduction of inventory shrink (loss) and increased employee
efficiency.

Employee Development. Trained an developed four employees for future department manager position.
Developed action plan for each employee depending on the abilities and knowledge of the department and
company. Adjusted employees training as they progressed, meeting with them at least 2 hours a week.
Employees applied and were accepted into the retail department management program. Two are now
managing their own departments.

Sales Improvement. Increased sales in a department with a track record of lagging behind previous years
sales. Analyzed customer sales patterns and developed a plan for efficient ordering. The plan included
training employees on effective ordering and continued coaching on the benefits of good ordering
techniques. Actions resulted in a 5% sales shift, going from a -1.5% to a 4% sales growth.

Employee Turnover. Reduced department turnover by 15% in a department that ranked in middle third
of the region. Put in place a structured hiring process limiting who could interview interested applicants
to insure the hiring of proper candidates. Also, implemented regularly scheduled meetings with front end
personnel to allow them to voice their issues and concerns. Had training sessions with Assistant Service
Managers to increase department morale. Department turnover reduce by 12 people per fiscal quarter.
Allowing for consistency in the department,a reduction in training expenses of $1000 per person and
moving ranking to the upper end of the top third in the region.
 PROFESSIONAL EXPERIENCE

Courtroom Sidekicks 2007-2010

Senior Courtroom Technician

Assistant Courtroom Technician

HEB Grocery Co. 1991-2007

Drugstore Manger
Service Manager
Assistant Service Manager
Customer Service Representative
Cashier

EDUCATION

The University of Texas at San Antonio 1993

Bachelors of Business Administration
Management

The University of Texas at San Antonio 1993

Bachelors of Business Administration
Marketing

Drugstore SORM 1998

(School of Retail Management)
HEB department manager training program

Extensive professional training and development through the HEB School of Retail Management, Including:

 Customer Service - Building Relationships  Managing Performance & Feedback

 Diversity For Department Managers
 Effective Communication
 Encompassing Guidelines & Procedures
 G.M. - Order/Receiving Merchandising
 Harassment-MANAGER VERSION
 Leadership Phase I - Your Leadership Style
 Legal Side of Leadership
 Material Handler Certification
 Planning the Business
 Positive Partner Relations, I &II
 Restoring Customer Relationships
 Loss Prevention, Risk Management
 SORM Financials
 Training Great Partners