THE NATURE OF SPEECH COMMUNICATION PROCESS

A. Definition
-Speech communication is the process of sharing meaning through audible and visual codes such as voice, facial
expression, gestures, movement, posture and the like.
-Robert Kreitner defined, Communication process is a chain made up of identifiable links. The chain includes sender,
encoding, message, receiver, decoding, and feedback.
-In the opinion of S. K. Kapur, The communication process is the method by which the sender transfers information
and understanding to the receiver.
-According to Bovee, Thill and Schatzman, The communication process consists of six phases linking sender and
receiver.
-C. B. Mamoria has pointed out the parts of communication process by saying, That communication process model is
making up of seven steps or parts: a. the communication b. encoding c. the message and the medium or channel, d.
reception by the receiver e. decoding f. Action and g. feedback.
The Nature of Speech Communication
-It is dynamic and always changing.
-Systematic
-Transactional
-Adaptive
-Continuous
B. Steps of Communication Process

8 STEPS IN COMMUNICATION PROCESS

Developing idea by the sender: In the first step, the communicator develops or conceptualizes an idea to be sent.
Encoding: Encoding means converting or translation the idea into a perceivable form that can be communicated to

others.
Developing the message: After encoding the sender gets a message that can be transmitted to the receiver.
Selecting the medium: Medium is the channel or means of transmitting the message to the receiver.
Transmission of message: In this step, the sender actually transmits the message through chosen medium.
Receiving the message by receiver: This stage simply involves the reception of senders message by the

receiver.
Decoding: Decoding is the receivers interpretation of the senders message.
Feedback: The final step of communication process is feedback.

9 STEPS IN THE COMMUNICATION PROCESS

The communication process starts with the stimulus made by the sender.
The stimulus is forwarded to the brains nerve fibers which recognize the event and whose perception is affected by

the senders experience, environment and culture.

The senders thoughts are being encoded into words or language symbols.
The speaker is now ready to say aloud what he or she thinks by externalizing thoughts through channels.
The message is heard and the speakers gestures are seen by the receiver who acts and senses.
The receiver decodes the received message from sound to language and encodes own message from thoughts to

words.
The receivers response is carried by wave lengths to the first speaker.
The first sender receives the receivers response, evaluates and reacts to the msage using the same channel and
the same manner of interchange.

References:
http://prezi.com/gbh1fhwybkqe/speech-communication-process/
http://wiki.answers.com/Q/What_is_the_nature_of_speech_communication_process?
http://thebusinesscommunication.com/what-is-communication-process/
Speech for Effective Communication

Prepared by:
Demi C. Barranco

Clerk : Boy What do you want?

Boy : I want reservation of two tickets to Trichy.
Clerk : Give me the filled reservation form.
Boy : Here it is.
Clerk : There is no seat available on 5th March in Quilon Trichy Express.
Boy : Is there any chance available in Nellai Express?
Clerk : Yes. There are two seats available in Nellai Express.
Boy : What is the fare please?
Clerk : The fare is Rs. 75/-.
Boy : What is the time of departure?
Clerk : The time of departure is 21.40.
Boy : Thank You Sir.

Robert Kreitner defined, Communication process is a chain made up

of identifiable links. The chain includes sender, encoding, message,
receiver, decoding, and feedback.
In the opinion of S. K. Kapur, The communication process is the
method by which the sender transfers information and understanding
to the receiver.
According to Bovee, Thill and Schatzman, The communication
process consists of six phases linking sender and receiver.

Receptionist : Good morning Sir. May I help you?

Guest : Good morning. I need a room.
Receptionist : Do you require a single or double room or a
suite?
Guest : Well! A single room will do.
Receptionist : Please fill your name in this register.
Guest : May I know the tariff please?
Receptionist : It's nine hundred rupees a day.
Guest : Does it include breakfast?
Receptionist : No sir. It's just for the accommodation sir.
Guest : Is the room air conditioned?
Receptionist : All our rooms are centrally air-conditioned.
Guest : Do you have a restaurant?
Receptionist : Not one. We have three. We offer Indian,
Western and Chinese cuisine catered by the different
restaurants.
Guest : Well! That's good news. I can choose different cuisine
for different meals.
Receptionist : May I know the duration of your stay?
Guest : Oh! I haven't filled that column because I haven't
decided on my period of stay yet. It all depends on how early
or how late I am going to finish my work. But, tentatively, I
shall write it as four days.
Receptionist : That'll do. Please inform us about your
extension one day earlier.
Guest : Sure. By the way, do you have laundry facility here?
Receptionist : Yes. Please call up the housekeeping
department and they will have the clothes picked up.
Guest : How do I get the extension phone numbers for all the
departments?
Receptionist : All the in-house phone numbers are in a list
kept near the telephone.
Guest : Oh! That will do. Thank you. You have been very
helpful.
Receptionist : My pleasure! I am here to help you.
Guest : Thanks. Well I am rather tired. Can you please ask the
bellboy to bring my luggageto the room?
Receptionist : Certainly. Here's your key.
Guest : Thank you very much.
Receptionist : You're welcome.

C. B. Mamoria has pointed out the parts of communication process by

saying, That communication process model is making up of seven
steps or parts: a. the communication b. Encoding c. The message and
the medium or channel, d. reception by the feceiver e. decoding f.
Action and g. feedback.
Thus, it is clear that communication process is the set of some
sequential steps involved in transferring message as well as feedback.
The process requires a sender who transmits message through a
channel to the receiver. Then the receiver decodes the message and
sends back some type of signal or feedback.
Steps or elements of communication process
The communication process refers to the steps through which
communication takes place between the sender and the receiver. This
process starts with conceptualizing an idea or message by the sender
and ends with the feedback from the receiver. In details,
communication process consists of the following eight steps:
Developing idea by the sender: In the first step, the
communicator develops or conceptualizes an idea to be sent.
It is also known as the planning stage since in this stage the
communicator plans the subject matter of communication.
Encoding: Encoding means converting or translation the idea
into a perceivable form that can be communicated to others.
Developing the message: After encoding the sender gets a
message that can be transmitted to the receiver. The
message can be oral, written, symbolic or nonverbal. For
example, when people talk, speech is the message; when
people write a letter, the words and sentences are the
message; when people cries, the crying is the message.
Selecting the medium: Medium is the channel or means of
transmitting the message to the receiver. Once the sender
has encoded his into a message, the next step is to select a
suitable medium for transmitting it to the receiver. The

Communication process consists of some interrelated steps or parts

through which messages are sent form sender to receiver. The
process of communication begins when the sender wants to transmit a
fact, idea, opinion or other information to the receiver and ends with
receivers feedback to the sender. The main components of
communication process are sender, message, channel, receiver and
feedback. In the following, some definitions on communication process
are quoted:

medium of communication can be speaking, writing, signaling,

gesturing etc.
Transmission of message: In this step, the sender actually
transmits the message through chosen medium. In the
communication cycle, the tasks of the sender end with the
transmission of the message.
Receiving the message by receiver: This stage simply
involves the reception of senders message by the receiver.

The message can be received in the form of hearing, seeing,

Feedback: The final step of communication process is

feeling and so on.

feedback. Feedback means receivers response to senders

Decoding: Decoding is the receivers interpretation of the

message. It increases the effectiveness of communication. It

senders message. Here the receiver converts the message

ensures that the receiver has correctly understood the

into thoughts and tries to analyze and understand it. Effective

message. Feedback is the essence of two-way

communication can occur only when both the sender and the

communication.

receiver assign the same or similar meanings to the message.