JEFFREY P.

ROSAL
5A Blk A. Sto. Nino St.,
San Francisco Del Monte, Quezon City 1105
(63) 9079639456
jrosaleffrey@yahoo.com

ABILITIES

More than 4 years of experience in customer service, sales, technical, billing and
administrative duties from multinational corporations.
Good written and verbal communication skills, with an eye for detail.
Proficient in using Microsoft Office Applications, quality and transaction monitoring system,
mainframe and back-end financial programs.
Adept at multi-tasking, productive in a high volume, high stress, environment and a selfstarter with a can do attitude.
Skilled at building financial rapport and developing long-lasting, trusting relationships with
customers
Strong customer focus
Experienced in promoting products such as Savings Accounts, Credit Cards, Ready Credit,
and Personal Loans

WORK EXPERIENCE
Mar 2014 to Present

Citigroup BPS (Citibank Australia )

PBCom Tower, Makati City

Dec 2011 to Dec 2013

VXI Global Solutions

Munoz , Quezon City

Jan 2011 to Nov 2011

TeleTech Phils
Fairview, Quezon City

Oct 2010 to Jan 2011

Golden Arches Devt Corp (McDonalds)

Customer Service Officer Call Center Operations ( March 2014 Feb 6 2015 )

Answers an average of 80 calls in a day through the customer service queue while
ensuring 100% Customer Satisfaction and first call resolution.

Assist customers with online and telephone banking enquiries and performs back-office
work for rewards investigation and follow-up.

Acts as a quality reviewer within the team and assists the team manager in identifying
sales and service errors.

Handle customer complaints and take appropriate action to resolve them

Stay abreast of new types of loans and other financial services and products in order to
better meet customers needs

Explain to customers the different types of loans and credit options that are available, as
well as the terms of those services

Provide tailored solutions to individual situations

Citigold Customer Service Officer Call Center Operations ( Feb 9 2014 present )

Assist affluent clients (Gold Clients) with their savings account and other related inquiry

Global Tier 2 Agent Call Center Operations (Dec 2011 Dec 2013)

Accepts escalation calls for advance technical troubleshooting for internet connectivity,
IPTVs and VOIPs, billing and sales concern

Level 2 Agent Call Center Operations ( Jan 2011 Nov 2011)

Accepts escalation calls for advance technical troubleshooting for computers and network
connectivity.

Service Crew McDonalds ( Oct 2010 Jan 2011)

Assigned in the lobby in assisting clients with orders, also responsible in maintaining
cleanliness in the assigned area.

AWARDS / RECOGNITION
CITIGROUP BPS (Citibank Australia)

Top Sales Performer, Cards and Consumer Lending for 2014

OPUS (ACE ) Awardee (Phuket, Thailand) for 2014

EDUCATION
Undergraduate : Bachelor of Science in Information Technology
Quezon City Polytechnic University, Quezon City
June 2008 March 2010

REFERENCES
Available upon request.