70072-0109-12

05/2007

TECHNICAL NOTE

Upgrading PowerLogic ION Device

Firmware
EachIONmeterusesfirmwaretostoreoperatingsoftware.Youcanupgrademost
IONdevicestoanewerversionofoperatingsoftwarebysimplyupgradingits
firmware.

NOTE
The ION6200 meter cannot be upgraded using software. Consult Schneider Electric if you wish to
upgrade this device.

NOTE
Ensure that the firmware version you are upgrading to is compatible with the meter you are planning to
upgrade.

Therearetwowaystoupgradefirmware:usingIONSetupandusingtheDevice
UpgradercomponentofIONEnterprise.

In This Document
General Upgrading Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
UsingaLaptopComputertoUpgrade.................................... 2
UpgradingDevicesviaaModemGateConnection ......................... 2
MeterI/OModuleBehavior ............................................. 2
Upgrading Firmware Using ION Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Upgrading Firmware Using ION Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . 6
BeforeUsingtheDeviceUpgrader....................................... 6
Makesureyourdatalogsarecurrent ..................................... 6
ModifyingthetransmitdelayforEthernetdevices ......................... 7
UsingtheDeviceUpgrader ............................................. 8
Electrical equipment should be
installed, operated, serviced, and
maintained only by qualified
personnel. No responsibility is
assumed by Schneider Electric for
any consequences arising out of
the use of this material.
2006 Schneider Electric.
All rights reserved.
www.powerlogic.com

Additional Information
Yourmeterstechnicaldocumentation
OnlineIONEnterpriseHelp
OnlineIONSetupHelp

General Upgrading Considerations

Upgrading ION Device Firmware

General Upgrading Considerations

Using a Laptop Computer to Upgrade
Laptopcomputersgenerallyhavedifferentdefaultpowerpropertiesthandesktop
computers.Incorrectpoweroptionscanadverselyaffectdeviceupgrading,
becausetheconnectionbetweenthelaptopandthedevicemustbemaintainedin
ordertocompletetheupgradesuccessfully.Ifthelaptopsharddiskshutsdown
orthelaptopenterssystemstandbymode,thisconnectionisbrokenandthe
upgradeproceduremustberestarted.
Ifyouareupgradingameterusingalaptopcomputer,followtheseguidelines:
Plugthelaptopcomputerintoawalloutlet.Donotrunthelaptoponitsbattery.
Configuretheharddiskssothattheydonotshutdownafteracertainperiodof
time(i.e.settonever).
Turnoffpowersuspension(e.g.systemstandby)andhibernateoptions.
Disableoptionsthatpowerdownthelaptopwhenitisclosed.Thispreventsa
shutdownifthelaptopisaccidentallyclosed.
Disablethescreensaver;screensaverscanburdentheCPU.

Upgrading Devices via a ModemGate Connection

ThemaximumacceptablebaudrateforupgradingviaModemGateis56.6kps.
EnsurethatthebaudrateontheModemGatecommunicationsportandthebaud
rateonthemetertobeupgradedaresettothisorlower.

Meter I/O Module Behavior

ThestateofyourmetersI/Omodulesmaychangeduringanupgrade.Theywill
reverttoprevioussettingsoncetheupgradeiscomplete.

Page 2

2006 Schneider Electric. All rights reserved.

Upgrading ION Device Firmware

Upgrading Firmware Using ION Setup

Upgrading Firmware Using ION Setup

PerformingadeviceupgradeinIONSetupinvolves:
upgradingthedevicefirmware,and
upgradingthedevicetemplate.
YoucanobtainyourdeviceslatestfirmwareandtemplatefromTechnical
Support.Savethefilesinthe.../IONSetup/TEMPLATEfolderforeasyaccess.
Upgrading the device firmware and template
1.

OpenIONSetupandselectthedeviceyouwanttoupgradefromthelefthand
pane.

2.

OpentheSetupAssistantintherighthandpane.

3.

SelecttheTemplatescreenfromthelistofscreensinthelefthandpaneofSetup
Assistant.

4.

SelecttheFirmwareUpgradetab,thenclicktheUpgradebutton.

Ifyouarepromptedforyourmeterpassword,typeitinthenclickOK.

NOTE
If you want to retain customized meter template settings, other than those listed in the Template Paste
Options dialogue box (see Step 7), click on the Save to PC tab and click Save. Save your template as a
.DCF file. Choose this file in Step 6 instead of the file obtained from Technical Support.

2006 Schneider Electric. All rights reserved.

Page 3

Upgrading Firmware Using ION Setup

Upgrading ION Device Firmware

5.

Browsetothe.UPGfile(devicefirmware)thatyoudownloadedfromthe
websiteandclickOpen.

WhenyouarepromptedforyourIONSetuppassword,typeitandclickOK.
6.

Page 4

Browsetothe.DCFfile(devicetemplate)thatyoudownloadedfromthewebsite
(orsavedfromyourmeterinStep4)andclickOpen.

2006 Schneider Electric. All rights reserved.

Upgrading ION Device Firmware

Upgrading Firmware Using ION Setup

7.

ClearanyoptionsthatyoudonotwanttoretainthenclickOK.

8.

Tracktheprogressoftheupgrade.

Afterthefirmwaredownloadiscomplete,IONSetupwillattempttoverifythe
firmware.Iftheverificationfails,contactTechnicalSupport.

NOTE
Some meters display a Checking RMP Status message. RMP stands for Rapid Meter Programming,
which downloads the template to the meter in less than 5 minutes (for meters and firmware that support
RMP).

Whenyougetamessagethattheupgradeiscomplete,clickExit.

2006 Schneider Electric. All rights reserved.

Page 5

Upgrading Firmware Using ION Enterprise

Upgrading ION Device Firmware

Upgrading Firmware Using ION Enterprise

IONEnterprisesoftwareincludesadeviceupgradeutilitynamedDevice
Upgrader,whichyoucanusetoupgrademostIONdevicesandcertainmeter
components(suchastheION7330Ethernetcard,ION7700Xpresscard,orMGT)in
yoursystem.WiththeDeviceUpgradeutility,youcanupgradethefirmwareona
singleIONdeviceorupgrademultipleIONdevicesofthesametypeinasingle
session.YouaccesstheDeviceUpgraderutilityfromtheManagementConsole.

NOTE
A Supervisor password authority (level 5) is required to upgrade ION devices.

Thefollowinginstructionsdetailhowtoupgradeoneormoredevicesofthesame
type.Ifyouneedtoupgradedevicesthataredifferenttypes,youmustperformthe
followinginstructionsforeachdevice.Forexample,ifyouneedtoupgradean
ION7330meterandanION7330Ethernetcard,thenyouhavetoperformthe
followinginstructionsonceforthemeter,andthenagainfortheEthernetcard(or
viceversa).
SomeIONdevicesrequirethatyouupgradethecomponentsinacertainorder.For
example,whenupgradingtheION7700,youmustupgradetheXpressCard
firmwarefirst,thentheION7700meterfirmware,thenfinallytheMGTfirmware.
Consultyourproductsdocumentationformoreinformation.

Before Using the Device Upgrader

Pleasereadthissectionbeforeyoubeginyourupgrade.Therecommendations
presentedherecanhelpwithyourdeviceupgradingprocedure.

Make sure your data logs are current

Datastoredinthemetersmemoryislostduringthefirmwareupgrade.This
includeswaveforms,Min/Maxvalues,andinformationstoredinDataRecorder
andIntegratormodules.Ensureyourdatalogsareuptodate(i.e.theIONLog
InserterServiceiscaughtup)beforeyoucommenceupgrading.
Ensuring the data logs are current

Page 6

1.

LaunchVistaandopentheuserdiagramofthedeviceyouplantoupgrade.

2.

ClicktheDataLogViewerforvoltageorotherparametersthatupdatequickly
(e.g.everyfifteenminutes).

3.

Lookatthetimestampcolumn.

2006 Schneider Electric. All rights reserved.

Upgrading ION Device Firmware

Before Using the Device Upgrader

Ifthetimestampiscurrentifthedateiscorrectandthecurrenttimeiswithin
thetimestampintervalthentheIONLogInserterServiceiscaughtup.
Notethatthetimestampintervalisthedurationbetweentimestamps.Inthis
example,thetimestampintervalis15minutes.

Modifying the transmit delay for Ethernet devices

ForEthernetenabledION8800,ION8600orION7550/ION7650meters,youcanset
theTransmitDelayparameterto0forfasterfirmwareupgrades.Notethatyou
shouldalsosettheUseAck/NacksparametertoNowhenyoumodifythetransmit
delayforthesedevices.
UpgradingfirmwareforION7300seriesmetersrequiresaminimumtransmit
delayof50ms;however,itisrecommendedthatthedefault150mstransmitdelay
beused.Checkthissettingbeforeyouattempttoupgradeyourdevice.Failureto
haveaminimumof50mstransmitdelayforION7300seriesdevicesmayresultin
upgradefailure.
Configuring device transmit delay
1.

StarttheManagementConsole.ClicktheDevicesiconinthelefthandpane.

2.

Rightclickthedeviceyouwanttoupgradeinthelistofdevicesandselect
Properties.

3.

RightclickinthedialogboxandselectAdvancedProperties.

This must be set to a minimum

of 50 ms for ION7300 series
meters (150 ms is the default).

2006 Schneider Electric. All rights reserved.

4.

SetTransmitDelaytoatleast50ms(150msisrecommended)forION7300series
meters,orsetTransmitDelayto0forION7550,ION7650,ION8600andION8800
meters(setUseAck/NackstoNoforthislattergroupofdevicestoo.)

5.

ClickOK.

Page 7

Using the Device Upgrader

Upgrading ION Device Firmware

NOTE
When upgrading the firmware for devices in serial and modem sites, it is recommended that you keep
the transmit delay at the sites default (i.e. 150 ms for both serial and modem sites).

Using the Device Upgrader

1.

StartManagementConsoleandselectTools>System>DeviceUpgrader.

2.

TypeyourIONEnterpriseusernameandpassword,andclickOK.
Aninformationwindowdisplays,containingtipsandwarningsaboutthe
upgradeoperation.ClickOK.

3.

TheDeviceUpgradewindowdisplays.

Choose the type of device

that you want to upgrade. (In
this case, it is an ION7650.)

This area lists all available devices

of the specified type. Highlight the
device(s) to upgrade.

Click this button to browse your

system for the upgrade file.

Save/Restore framework is enabled

by default, so custom frameworks
are not lost during upgrade.

When upgrading multiple devices,

specify whether the utility should
halt if a certain number of device
upgrades fail.

4.

Page 8

SelecttheIONdeviceyouwanttoupgradefromListDevicesofType.The
DeviceUpgradelistsallthedevicesoftheselectedtypeintheSelectDevicesto
Upgradebox.

2006 Schneider Electric. All rights reserved.

Upgrading ION Device Firmware

Using the Device Upgrader

5.

In this example, an
ION7300 Ethernet
card is the device
selected for upgrade.

Selectthedevice(s)youwanttoupgradefromSelectDevicestoUpgrade.To
selectmultipledevices,holddownCtrlwhileclickingeachdevice.
TheSave/RestoreFrameworkcheckboxisselectedbydefault.Thiskeepsa
copyofyourcurrentframeworktemplateduringtheupgrade.

CAUTION
If you uncheck the Save/Restore Framework check box, the current framework template for each selected
device is deleted when the firmware upgrade is complete, leaving no framework configuration in the
upgraded devices. Any custom frameworks you have on the device are also deleted.
If you intend to replace the meters framework configuration with a new template, it is recommended that
you upgrade via ION Setup. See Upgrading Firmware Using ION Setup on page 3 for information.

Select the ION7300

meter that contains
the ION7300
Ethernet card that
will be upgraded.

6.

Ifyouareupgradingmultipledevices,specifyintheFailureHandlingareahow
theDeviceUpgraderrespondstoanunsuccessfulupgrade:
SelectHaltAftertospecifythenumberoffaileddeviceupgradesthatcan
occurbeforeDeviceUpgraderstops.Bydefault,theutilityissettostopafter
thefirstfailedupgrade.
SelectIgnoreAlltoattempttoupgradealloftheselecteddevicesregardless
ofanyfailures.

7.

IntheSelectRevisionsection,clickSelectFile.Navigatetotheupgrade(.upg)
filethatyouwanttouseandclickOpen.
ThisfilewillbedownloadedtoallthedevicesthatarehighlightedintheSelect
DevicestoUpgradelist.

8.

ClickUpgradetoupgradetheselecteddevice(s).
TheUpgradeStatusboxshowseachstageintheupgradeprocess,andthe
PercentCompletedbarindicatestheprogressofeachupgrade.Eachcompleted
upgradeisnotedintheUpgradeStatusbox.
Enterthemeterpassword(s)whenpromptedtodoso.

NOTE
If connection to the device is lost, or if power to the device is interrupted during an upgrade, restart the
Device Upgrade utility procedure.

9.

2006 Schneider Electric. All rights reserved.

DownloadandinstalltheIONsoftwareupdatesforyournewfirmwarefromthe
website.

Page 9