BSM Interorperability 8.0

BSM Interoperability 8.0.
00
Installation and
Configuration Guide
December 2009
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Contents
Preface
Products and applications in BSM Interoperability 8.0.00. . . . . . . . . . . . . . . . . . . . . . . . 8

Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Document organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 1
About BSM Interoperability
17
BSM Interoperability 8.0.00 data flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating system and database requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backwards compatibility testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
20
20
21
22
26
Chapter 2
31
Installing BSM Interoperability components
Installing BMC Atrium and BMC IT Service Management applications . . . . . . . . . .

Installation paths for AR System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recommended order of installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing and configuring BMC Remedy Knowledge Management . . . . . . . . . .
Installing BMC Identity Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing BMC Impact Solutions and BMC Portal, integrating with BMC Remedy
Service Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing BMC Impact Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Integration for BMC Remedy Service Desk . . . . . . . . . . . . . . . . . . . . . . .
Installing BMC ProactiveNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing BMC Atrium Discovery and Dependency Mapping . . . . . . . . . . . . . . . . . .
Installing transaction management applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing BMC Transaction Management Application Response Time . . . . . . . .
Installing reporting and monitoring applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing BMC Dashboards for Business Service Management. . . . . . . . . . . . . . .
Installing BMC Analytics for Business Service Management . . . . . . . . . . . . . . . . .
Installing BMC Atrium Orchestrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
32
32
33
34
37
38
38
39
39
41
41
41
43
43
43
44
44
44
45
45
45
5
Installing BMC BladeLogic Server Automation and integrating with

BMC Atrium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing BMC BladeLogic Decision Support for Server Automation . . . . . . . . . . . . . 47
Installing BMC BladeLogic configuration automation applications. . . . . . . . . . . . . . . 48
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Installing BMC BladeLogic Network Automation . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing and configuring BMC BladeLogic Client Automation . . . . . . . . . . . . . . 49
Installing BMC BladeLogic Client Automation Configuration Discovery
Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Providing access to ITSM from BMC BladeLogic Client Automation user
accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Providing access to BMC BladeLogic Client Automation from ITSM user
accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing BMC Capacity Management Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Installing mainframe applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Chapter 3
BSM Interoperability workflows
57
BSM Interoperability use cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Use case: Reconciliation of multiple data sources. . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Use case: End to end service level management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Use case: Holistic compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Use case: Intelligent incident . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Use case: Problem management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Use case: Virtualization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Use case: Web self-service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Use case: Continuous complianceservers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Use case: Continuous compliancenetworks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Use case: Decision Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Index
Installation and Configuration Guide
81
Preface
The purpose of BSM Interoperability 8.0.00 is to provide a validated workflow
based on use cases that span multiple BMC products. The products considered in
this document are listed in Products and applications in BSM Interoperability
8.0.00 on page 8. These products are current releases and have been validated at
the solution level.
NOTE
The purpose of this guide is to help customers, BMC Partners, and BMC
Professional Services successfully install the solution offerings by providing a
certified path that has been tested and validated. Only the environment tested and
certified by BMC Software is documented. For information about known issues,
see the BSM Interoperability 8.0.00 Release Notes.
This guide does not encompass specific installation, administration, configuration,
or user information at the product level. See the appropriate product
documentation for that type of information.
For the version of BSM Interoperability documentation that applies to your
environment, see the BMC Customer Support website.
Depending on your product versions, the most recent BSM Interoperability
documentation might include newer versions of products which might not exist in
your environment. Check the products and applications version list in the BSM
Interoperability Installation and Configuration Guide or the BSM Interoperability Release
Notes before using BSM Interoperability documentation.
Preface ! 7
BSM Interoperability 8.0.00
Products and applications in BSM

Interoperability 8.0.00
The following products and applications have been validated for BSM
Interoperability 8.0.00:
Table 2-1: Atrium products
Product name
Short name
Version
BMC Analytics for

Business Service
Management
BMC Analytics 7.6.00

for BSM
Patch
Function
Analyzes data and creates ad hoc
reports for AR System and BMC
Remedy IT Service Management
applications.
BMC Atrium Discovery

and Dependency
Mapping
7.5.01
BMC Configuration Drift

Management
7.5.00
Using the configuration management

data in your BMC Atrium CMDB,
allows the auditing, verification, and
management of infrastructure changes
in your data center IT environment.
BMC Dashboards for

Business Service
Management
BMC
7.6.00
Dashboards for
BSM
Provides interactive, real-time access

to key service support metrics for
senior IT management to help
optimize decisions and accelerate the
results of aligning IT to business goals.
BMC Remedy Action

Request System
AR System
7.5.00
001
003
Provides an automated method for

discovering, cataloging, and
maintaining a companys
configuration data.
Enables the building of powerful

business workflow applications that
can automatically track anything that
is important to the processes in your
enterprise. Companies use AR System
to track such diverse items as stock
trades, benefits data, inventory assets,
spare parts, and order fulfillment. A
common use of AR System is to
automate the internal help desk.
Products and applications in BSM Interoperability 8.0.00
Table 2-1: Atrium products

Product name
Short name
Version
Patch
Function
BMC Service Level

Management
7.6.00
Makes use of users contracts,

agreements, and service targets to
monitor the performance of a service,
other configuration items, or
infrastructure processes.
BMC Atrium Core:
7.6.00
Provides a configuration management

database (BMC Atrium CMDB)
coupled with common user,
programmatic, and reporting
interfaces to accelerate attainment of
BSM.
!
!
BMC Atrium
Integration Engine
BMC Atrium CMDB
Product Catalog
BMC Atrium CMDB stores

information about the configuration
items (CIs) in your IT environment
and the relationships between them.
Data consumers such as the BMC
Remedy Asset Management product
read data from the production
dataset.
The BMC Atrium Integration Engine
(AIE) product enables you to
transfer data between an external
datastore and BMC Atrium CMDB
or the BMC Remedy Action Request
System product.
The Product Catalog provides a
normalized reference of software,
hardware, and other types of
products and their characteristics
that enhance the accuracy of BMC
Discovery products by uniquely
identifying a product regardless of
installed name or location.
Preface ! 9
Table 2-2: Service Assurance products

Product name
BMC Impact Solutions:
!
10
Version Patch
Function
7.3.02
BMC Impact Solutions provides

the following event
management and service impact
management technologies to
enable BSM:
BMC Impact
Administration Server
BMC Impact Explorer
(BMC IX)
BMC Impact
Integration for z/OS
BMC Impact
Integration Web
Services
BMC Impact Manager
(BMC IM)
BMC Impact Service
Model Editor
BMC Impact
Publishing Server
Integration for BMC
Remedy Service Desk
7.3.00 patch 001
(IBRSD)
BMC Atrium CMDB
extensions (version
7.3.01)
BMC Portal, including

the following modules
!
Short name
" The BMC Event Manager

solution provides real-time
event management for proactive
detection and resolution of IT
problems before they have an
impact on critical IT systems. It
provides a view of the
operational state of the IT
infrastructure. If service impact
management is implemented,
any events that occur in the IT
environment are processed by
the event manager for use in
service impact management.
" The BMC Service Impact
Manager solution provides realtime impact management to
determine the effect of IT
problems on business services.
2.8.00
BMC Impact Portal

7.3.02
BMC Performance
Manager Portal 2.8.00
Provides a common web-based

interface for managing and
monitoring your IT
infrastructure while monitoring
business services.
Table 2-2: Service Assurance products

Product name
Short name
Version Patch
Function
BMC ProactiveNet
8.0.00
A real-time analytics solution

that detects performance
abnormalities in the IT
environment, delivers early
warning of degrading
performance, and reduces time
from issue detection to
resolution. This early warning is
delivered by Intelligent Events
that result from analyzing and
correlating data across the
monitored IT infrastructure,
speeding the ability to detect
abnormal trends before end
users and mission critical
applications are impacted. It also
provides the users with views,
detailed graph displays, reports
and other tools for diagnosing
performance issues.
BMC Transaction
BMC TM
Management
ART
Application Response
Time, either
Infrastructure Edition or
Service Level Edition
3.7.00
Enables you to manage the

performance and reliability of
your worldwide applications to
measure site health based on
end-user experience metrics,
such as availability, accuracy,
and performance.
Table 2-3: Service Automation products

Product name
BMC Atrium
Orchestrator
Short name
Version
7.5.05
7.5.05
BMC Atrium
Orchestrator Content
Installer
BMC BladeLogic Client

Automation
8.1.00
Patch
Function
Delivers workflow-based process
templates, with which customers
can rapidly adapt and deploy
functional design to ensure
consistent and appropriate, policybased response across the
enterprise.
Enables administrators to manage
software changes, manage content
changes, configure endpoints, and
collect inventory information.
Preface ! 11
Table 2-3: Service Automation products

Product name
Short name
Version
Patch
Function
BMC BladeLogic
Decision Support for
Network Automation
5.3.01
A web-based reporting and

analytics application used together
with the BMC BladeLogic Network
Automation solution providing
extensive reporting capabilities
based on the network devices you
manage.
BMC BladeLogic
Decision Support for
Server Automation
2.0.00
A web-based reporting application

that provides extensive report
capabilities related to your data
center servers that are managed by
BMC BladeLogic. BMC Service
Automation Reporting and
Analytics uses rich data warehouse
schema and dimensional modeling
principles to access and report on
historical data captured by BMC
BladeLogic.
BMC BladeLogic Server

Automation
8.0.00
Acts as a platform for the

management, control and
enforcement of configuration
changes in the data center.
BMC BladeLogic
Network Automation
5.3.01
Manages change, configuration and

compliance of network assets.
BMC BladeLogic Client

Automation
Configuration
Discovery Integration
8.0.00
Integrates discovered configuration

data with the BMC Remedy IT
Service Management suite of
products. This integration enables
you to use BMC Remedy Asset
Management, BMC Remedy
Change Management, BMC
Remedy Incident Management,
and BMC Remedy Problem
Management to access accurate,
real-time information about IT
infrastructure components across
your enterprise.
BMC BladeLogic
Integration with
Atrium
12
Table 2-4: Service support products

Product name
Short name
Version
Patch
Function
BMC Remedy IT Service

Management:
BMC
Remedy
ITSM
7.6.00
see KB
20020198
BMC Remedy Asset

Management
BMC Remedy Change
Management
BMC Remedy Service Desk,
including:
! BMC Remedy Incident
Management
! BMC Remedy Problem
Management
BMC Remedy Knowledge

Management
7.5.00.001
BMC Service Request

Management
7.6.00
The BMC Remedy Asset

Management application
lets IT professionals track
and manage enterprise
CIsand their changing
relationshipsthroughout
the entire CI lifecycle.
BMC Remedy Change
Management provides IT
organizations with the
ability to manage changes
by enabling them to assess
impact, risk, and resource
requirements, and then
create plans and automate
approval functions for
implementing changes.
BMC Remedy Service Desk
allows IT professionals to
manage incidents, problem
investigations, known
errors, and solution
database entries.
Allows users to author and

search for solutions in a
knowledge base. It includes a
comprehensive editor with
extensive editing tools and a
robust search engine that
allows users to search for
solutions using natural
language or Boolean searches.
001
Allows IT to define offered

services, publish those
services in a service catalog,
and automate the fulfillment
of those services for their
users.
Table 2-5: Complementary products

Product name
Short name Version
BMC Identity Management
BRIM
7.5.01
Patch
Function
A suite of integrated solutions
for handling the problems
related to identity management
in the enterprise.
Preface ! 13
Required patches are available on the BMC Customer Support website at

http://www.bmc.com/support.
Related documentation
BMC product documentation is available from the BMC Customer Support
website at http://www.bmc.com/support.
NOTE
This document does not cover the specific procedures and detailed information
that are provided in the product documentation. See the documents listed here and
the product release notes for information related to procedures in this guide, and
see the BMC Customer Support website for complete product documentation.
The following table lists the BSM Interoperability 8.0.00 documentation set.
Table 2-6: BSM Interoperability 8.0.00 documentation.
Manual name
Description
BSM Interoperability Installation and

Configuration Guide
Information designed to help customers, BMC

Partners, and BMC Professional Services
successfully install the solution offerings by
providing a certified path that has been tested
and validated.
BSM Interoperability Release Notes
Information about known issues,

workarounds, and resolved issues related to
multiple products in BSM Interoperability
8.0.00.
Related product documentation

Relevant related documentation for individual product and component
installations procedures is included as a section immediately before each
installation procedure in the BSM Interoperability Installation and Configuration
Guide. Review these documents, release notes, and appropriate bulletins and white
papers before installing and configuring products and components described in
this publication.
14
Document organization
Document organization
This document is organized as follows:
!
Chapter 1, About BSM InteroperabilityCovers architecture, common

configurations, system and other prerequisites, and high-level overview
information about installing BSM Interoperability 8.0.00 on Microsoft Windows
and UNIX.
Chapter 2, Installing BSM Interoperability componentsCovers procedures

for installing BSM Interoperability 8.0.00 on Windows and UNIX.
Chapter 3, BSM Interoperability workflowsCovers use cases tested by BSM

Interoperability.
Audience
This document is intended for system integrators in several organizations:
customers, BMC Professional Services, and BMC Partners.
Preface ! 15
16
Chapter
This chapter describes the data flow, prerequisites, installation overview, and the
high-level steps for installing BSM Interoperability 8.0.00 on Windows and UNIX.
The following topics are provided:
!
!
!
!
BSM Interoperability 8.0.00 data flow (page 18)

Prerequisites (page 20)
Backwards compatibility testing (page 22)
Installation overview (page 26)
Chapter 1
17
BSM Interoperability 8.0.00 data flow

BSM Interoperability allows data to flow between multiple BMC Software
products, often bidirectionally. Figure 1-1 on page 19 illustrates the logical flow of
data for components in an implementation of BSM Interoperability 8.0.00.
Most components and applications shown within the BMC Remedy AR System
boundary are not included in the base BMC Remedy AR System product.
For a computer-by-computer illustration of the physical implementation of BSM
Interoperability 8.0.00, see Figure 1-2 on page 27.
18
Integration
Consumer from
BMC Atrium
Provider to
BMC Atrium
Legend
Service Support
Service Automation
Service Assurance
BMC Atrium
BMC Atrium
Integration
Engine
Product
Catalog
to Exception
Detector
BMC Capacity
Management
Essentials
BMC
Performance
Assurance
BMC
Performance
Analysis
BDSSA
Master Transmitter
Repeaters/Mirrors
Proxies
Tuners
BMC BladeLogic
Client Automation
Capacity Management database
Client Automation
database
integrations with
-BMC Remedy AR System
-BMC Atrium
-BMC SIEM
-BMC Remedy Change
Management
-BMC ProactiveNet
Analytics
BMC Atrium
Orchestrator
BMC BladeLogic
Server Automation
Service
Automation
BMC Configuration
Automation
dataset
Approval Server
Assignment Engine
BMC Asset
dataset
Reconciliation
Engine
BMC Atrium
Discovery
dataset
BMC Atrium
BMC Remedy AR System database
To multiple
consumers
Collection
Nodes
Collection
Points
(such as
BMC Service Impact Manager,
BMC Performance Manager)
data sources
Data
Collector
Service Level
Management
Change
Management
Identity
Management
BMC Remedy
Knowledge
Management
BMC Performance
Manager dataset
Impact Production
dataset
Asset Management
Sandbox
dataset
Impact
Sandbox datasets
(1 per user)
work orders
BMC
Analytics
SLM
Discovery
database
BMC Discovery
for z/OS
BMC Atrium
Discovery
BMC Atrium
Discovery
Asset
Management
(or Asset
Inventory
Module)
BMC Remedy
IT Service
Management
Service Support
Service Request
Management
BMC Remedy AR System

components and
applications
BMC Atrium
CMDB
Drift
Management
from Discovery
database
BMC
BladeLogic
Network
Automation
Problem
Management
Incident
Management
Service Desk
BMC
Dashboards
for BSM
iiws
(example: Perform agents)
data sources
RSM
BMC
Performance
Manager
Portal
BMC
Impact Portal
BMC Atrium
Orchestrator
BMC
ProactiveNet
BMC Transaction
iiws
BMC Portal
database
Application
Service Management
Response Time
Assurance
Publishing Server
Service Model Editor
Impact Explorer
Impact Administration
Server
Impact Manager (cell)
BMC Service Impact Management
Impact Manager (cell)
BMC Event Management
BMC Event & Impact

Management
data sources
Data Service
Exception
Detector
BMC Portal
Integration for BMC

Remedy Service Desk
BSM Interoperability 8.0.00 data flow
Figure 1-1: Data flow in BSM Interoperability 8.0.00
About BSM Interoperability ! 19
Prerequisites
BMC Software recommends these system prerequisites and suggested
considerations based on end-to-end testing of the BSM Interoperability 8.0.00
offering.
Operating system and database requirements

This section describes overall operating systems and database requirements for
both Windows and UNIX implementations of the solution.
BSM Interoperability compatibility is provided in compatibility matrices for
individual components. These compatibility matrices can be found at
http://www.bmc.com/support/bmcremedycomp/index.htm.
Windows
During testing, BSM Interoperability 8.0.00 was tested on Windows 2003 Server
Enterprise Edition with Service Pack 2 and SQL Server 2005 Enterprise Edition
with Service Pack 2. The examples in the documentation reference this
configuration, although any supported combination listed in the compatibility
matrix can be used.
NOTE
Many BMC Software products that use SQL Server require that the SQL Server
Agent is running so that the server can connect to remote databases.
BMC Portal requires an Oracle database. You can use an existing Oracle 10g
database or the BMC Datastore (included on the BMC Portal DVD).
UNIX
During testing, BSM Interoperability 8.0.00 was tested on Sun Solaris 10 and
Oracle 11g with the latest patches installed. The examples in the documentation
reference this configuration, although any supported combination listed in the
compatibility matrix can be used.
For UNIX installations, all servers must be server-class computers, preferably with
multiple processors. Because some BSM Interoperability 8.0.00 products do not
have UNIX versions, some servers in the environment must be Windows
computers.
20
Prerequisites
Other requirements
Individual products in the BSM Interoperability 8.0.00 offering have their own
installation prerequisites. Some of these prerequisites are satisfied by steps you
take when installing other products using the procedures in this section. Any other
prerequisites are shown in Figure 1-2 on page 27.
Consult your documentation for details on licensing for specific products.
Backwards compatibility testing

BSM Interoperability tested the BSM Interoperability 7.6 stack with the following
platform products:
!
BMC Remedy AR System 7.5 patch 003
BMC Atrium Core 7.5 patch 003
The following products and applications were tested as part of BSM

Interoperability 7.6 and have been validated against those platform versions:
Table 1-1: Products and applications in backwards compatibility testing (Sheet 1 of 4)
Product Name
Short name Version
BMC Analytics for Business

Service Management
BMC
Analytics
for BSM
Patch
Function
7.6.00
Analyzes data and creates ad

hoc reports for AR System and
Management applications.
BMC Atrium Discovery and

Dependency Mapping
7.5.01
Provides an automated method

for discovering, cataloging, and
maintaining a companys
configuration data.
BMC Atrium Orchestrator
7.5.05
BMC BladeLogic Operations

Manager
8.0.00
BMC BladeLogic Integration with

Atrium
7.6.00
BMC Configuration Automation

for Clients
8.1.00
BMC Configuration Automation

for Networks
5.2.01
BMC Configuration Drift

Management
7.5.00
22
002
Delivers workflow-based
process templates, with which
customers can rapidly adapt and
deploy functional design to
ensure consistent and
appropriate, policy-based
response across the enterprise.
Acts as a platform for the
management, control and
enforcement of configuration
changes in the data center.
Enables administrators to
manage software changes,
manage content changes,
configure endpoints, and collect
inventory information.
000
Manages change, configuration

and compliance of network
assets.
Using the configuration
management data in your BMC
Atrium CMDB, allows the
auditing, verification, and
management of infrastructure
changes in your data center IT
environment.

Product Name
BMC Configuration Management
Configuration Discovery
Integration for CMDB
BMC Dashboards for Business

Service Management
BMC Portal, including the

following module:
!
Short name Version

8.0.00
Function
hotfix
Integrates discovered
configuration data with the
Management suite of products.
This integration enables you to
use BMC Remedy Asset
Management, BMC Remedy
Change Management, BMC
Remedy Incident Management,
and BMC Remedy Problem
Management to access accurate,
real-time information about IT
infrastructure components
across your enterprise.
SW00335267
BMC
7.6.00
Dashboards
for BSM
000
Provides interactive, real-time

access to key service support
metrics for senior IT
management to help optimize
decisions and accelerate the
results of aligning IT to business
goals.
2.8.00
2.7.00.030
(supported
by version
2.7.00 and
2.7.50)
Provides a common web-based

interface for managing and
monitoring your IT
infrastructure while monitoring
business services.
8.0.00
000
A real-time analytics solution

that detects performance
abnormalities in the IT
environment, delivers early
warning of degrading
performance, and reduces time
from issue detection to
resolution. This early warning is
delivered by Intelligent Events
that result from analyzing and
correlating data across the
monitored IT infrastructure,
speeding the ability to detect
abnormal trends before users
and mission critical applications
are impacted. It also provides
the users with views, detailed
graph displays, reports and
other tools for diagnosing
performance issues.
BMC Performance Manager

Portal 2.8.00
BMC ProactiveNet
Patch

Product Name
Short name Version

Management:
BMC
Remedy
ITSM
BMC Remedy Asset

Management
BMC Remedy Change
Management
BMC Remedy Service Desk,
including:
! BMC Remedy Incident
Management
! BMC Remedy Problem
Management
7.6.00
Patch
Function
!
BMC Remedy Knowledge

Management
BMC Service Automation

Reporting and Analytics
24
BSARA
The BMC Remedy Asset

Management application lets
IT professionals track and
manage enterprise CIsand
their changing relationships
throughout the entire CI
lifecycle.
BMC Remedy Change
Management provides IT
organizations with the ability
to manage changes by
enabling them to assess
impact, risk, and resource
requirements, and then create
plans and automate approval
functions for implementing
changes.
allows IT professionals to
manage incidents, problem
investigations, known errors,
and solution database entries.
7.5.00.001
Allows users to author and

search for solutions in a
knowledge base. It includes a
comprehensive editor with
extensive editing tools and a
robust search engine that allows
users to search for solutions
using natural language or
Boolean searches.
2.0.00
A web-based reporting
application that provides
extensive report capabilities
related to your data center
servers that are managed by
BMC BladeLogic. BMC Service
Automation Reporting and
Analytics uses rich data
warehouse schema and
dimensional modeling
principles to access and report
on historical data captured by
BMC BladeLogic.

Product Name
Short name Version
Patch
Function
BMC Service Level Management
7.6.00
000
Makes use of users contracts,

agreements, and service targets
hotfix
SLM_SIM_II to monitor the performance of a
service, other configuration
WS-7-3-01items, or infrastructure
HOTFIX
processes.
BMC Service Request

Management
7.6.00
Allows IT to define offered

services, publish those services
in a service catalog, and
automate the fulfillment of those
services for their users.
BMC Transaction Management

BMC TM
Application Response Time, either ART
Infrastructure Edition or Service
Level Edition
3.7.00
Enables you to manage the

performance and reliability of
your worldwide applications to
measure site health based on
user experience metrics, such as
availability, accuracy, and
performance.
Required patches are available on the BMC Customer Support website at

http://www.bmc.com/support.
Installation overview
This section contains information about the method and sequence used by BMC
Software to perform a new installation of the solution and test it.
The procedure is not the only possible way to set up a successful environment. For
more information about implementing different use cases based on the amount of
data present in your environment, see the documentation set for your products, as
well as other documentation available on the BMC Customer Support website.
NOTE
For interoperability testing, computers running VMware images were used to
minimize the need for pre-existing web or application servers.
Figure 1-2 on page 27 illustrates the BSM Interoperability 8.0.00 installation order
on Windows and UNIX.
26
Figure 1-2: Installation order (page 1 of 2)

SERVER A
SERVER F
Prerequisites
BMC
Remedy ITSM
1 BMC Remedy
Management Suite, including
[go to Step 3 on Server B]
SERVER G
Management
6 BMC Service Request
BMC Atrium CMDB

BMC Atrium Integration Engine
7
Product Catalog
BMC Atrium Web Services
on its own computer
BMC Remedy Asset Management

BMC Remedy Change Management
5 BMC Service Level
2 BMC Atrium Core,
BMC Atrium Web Services
14 BMC ProactiveNet
BMC ProactiveNet
Remedy AR System server

Remedy Approval Server
Remedy Assignment Engine
Remedy Flashboards
including
- Minimum of 6 GB of memory
-64-bit OS
4 BMC Remedy IT Service
AR System Suite, including

BMC
BMC
BMC
BMC
Prerequisites
- SQL Server 2005 SP 2 (Windows) or

Oracle 10g release 2 (UNIX) for
BMC Remedy AR System data store,
including BMC Atrium CMDB data.
- Increase log file size to 300MB
- 3 GB temp space on Solaris
- JBoss Application Server 4.0.2 (for

SLM data collector)
- Java SDK 1.6
- Database client connectivity tools
Access to the same LDAP directory server
Server C uses
Management
BMC Atrium
Discovery
BMC Configuration
Drift Management
Prerequisites
- Dual 2.1 GHz processors, or four in
- Administrator privileges
large production environments
- MS SQL Server 2005 database
- Minimum of 6 GB of permanent storage (10 GB
recommended) plus 2 GB of temporary
storage for the installation
15 BMC Atrium Discovery and Dependency Mapping
13 Integration for
SERVER H
Prerequisites
- SQL Server 2005 database
16 BMC Transaction Management Application Response Time
SERVER B Prerequisites
BMC TM ART
- Java SDK 1.6
SERVER I
BMC Remedy Mid Tier

[go to Step 4 on Server A]
Prerequisites
Web Server
17 BMC Transaction Management Application Response Time
SERVER C
Prerequisites
BMC TM ART
BMC Remedy Knowledge Management
SERVER J
BMC Remedy
Knowledge
Management
SERVER D
18 BMC Analytics for BSM

19 BMC Dashboards for BSM
Prerequisites
Reporting
SERVER K
BMC Remedy Identity Management Suite;
Prerequisites
- 1 MB of disk space for each cell
or console you intend to use
10 BMC Impact Solutions
11 BMC Portal, including
BMC Performance Manager Portal
BMC Impact Portal
- Java SDK 1.6.0_11
-BMC Datastore on separate
server
Prerequisites
- Java SDK 1.6, 64-bit version
-Processor: 2 @ 2.8GHz ( physical machine ), 1 @ 2.8 GHz ( VM )
-20 GB free disk space
-64 bit OS preferred
BMC Identity
Management
BMC Impact
Solutions
Prerequisites
- BusinessObjects
- 2 GB temp space
SERVER E
Alerting Server
-own SQL server
BMC Atrium
Orchestrator CDP
SERVER L
12 Remote Service Monitor

[on separate server or RSM farm]
[go to Step 13 on Server A]
BMC Atrium
Orchestrator
Development Studio
20 BMC Atrium Orchestrator CDP
Prerequisites
- Java SDK 1.6, 64-bit version
-Processor: 2 @ 2.8GHz ( physical machine ), 1 @ 2.8 GHz ( VM )
-20 GB free disk space
-64 bit OS preferred
21 BMC Atrium Orchestrator Development Studio
Figure 1-2: Installation order (page 2 of 2)

SERVER M
Prerequisites
- Minimum of 512 MB of memory
- Same database vendor as AR System
22
BladeLogic
SERVER N
23
BMC Atrium Orchestrator LAP

BMC BladeLogic Server Automation,
BMC BladeLogic Integration with Atrium
Prerequisites
- Same database vendor as AR System
24 BMC BladeLogic Decision Support
BladeLogic
SERVER O
Prerequisites
25 BMC BladeLogic Network Automation
BladeLogic Decision Support for Network Automation

Data Warehouse
BNA
SERVER P
Prerequisites
- Database client connectivity tools
- Access to the same LDAP directory
server that Server A uses
BladeLogic
Client Automation
SERVER Q
- SQL Server 2005 database with Mixed Mode

authentication for BMC CM data store
26 BMC BladeLogic Client Automation
BMC Configuration Automation for Clients CDI

27 122230
Prerequisites
- Java SDK 1.6
Capacity
Management
SERVER
SERVER RI
28
- Microsoft .NET framework
BMC Capacity Management Essentials
Prerequisites
- z/OS 1.4 through
1.7 or later
29 BMC Impact Integration for z/OS
Mainframe
impact &
Discovery
28
30
Chapter
Installing BSM
Interoperability components
This chapter presents procedures for installing BSM Interoperability 8.0.00
components on Windows and UNIX environments. Any specific configuration
required for either of these installations is explained in separate sections within the
procedure.
The following topics are provided:
!
!
!
!
!
!
!
!
!
!
!
!
!
Installing BMC Atrium and BMC IT Service Management applications (page 32)
Installing BMC Identity Management (page 38)
Installing BMC Impact Solutions and BMC Portal, integrating with BMC
Remedy Service Desk (page 38)
Installing BMC ProactiveNet (page 41)
Installing BMC Atrium Discovery and Dependency Mapping (page 41)
Installing transaction management applications (page 43)
Installing reporting and monitoring applications (page 44)
Installing BMC Atrium Orchestrator (page 45)
Installing BMC BladeLogic Server Automation and integrating with BMC
Atrium (page 47)
Installing BMC BladeLogic Decision Support for Server Automation (page 47)
Installing BMC BladeLogic configuration automation applications (page 48)
Installing BMC Capacity Management Essentials (page 54)
Installing mainframe applications (page 55)
Chapter 2
Installing BSM Interoperability components
31
Installing BMC Atrium and BMC IT Service

Management applications
This section explains how to install
!
BMC Remedy AR System and AR System applications, including BMC Remedy

AR System server, BMC Remedy Mid Tier, BMC Remedy Approval Server,
BMC Remedy Assignment Engine, BMC Remedy Email Engine
BMC Atrium Core applications, including BMC Atrium CMDB and BMC
Atrium Integration Engine
BMC ITSM applications, including BMC Remedy Asset Management, BMC

Remedy Change Management, BMC Remedy Service Desk (includes BMC
Remedy Incident Management and BMC Remedy Problem Management)
Installation paths for AR System

Default installation paths for AR System are:
!
WindowsC:\Program Files\BMC Software\ARSystem
UNIX/opt/bmc/ARSystem
Each feature has its own subdirectory within these directories, such as:
! approval
! Arserver
! AREmail
! arsystem (for utilities)
! assignmentengine
! dataimporttool
! DevStudio
! flashboards
! midtier
! usertool
32
Installing BMC Atrium and BMC IT Service Management applications
See the following documentation, as well as applicable patch technical bulletins
and release notes, for detailed instructions on installing and configuring the
products in this section.
AR System
!
BMC Remedy Action Request System Installation Guide

!
installation directories
installation instructions
silent installation information
fast and list thread settings
BMC Remedy Action Request System Configuration Guide

!
license keys
BMC Atrium Core

!
BMC Atrium Core Installation Guide

!
installation directories
silent installation information
importing product catalog data
BMC Atrium Core Product Catalog and DML Guide
BMC Remedy IT Service Management

!
BMC Remedy IT Service Management Installation Guide

!

!
BMC Service Level Management Installation Guide

!
installation instructions, including Collection Point instructions
BMC Service Request Management

!
BMC Service Request Management Installation Guide

!
integration instructions
Installing BSM Interoperability components ! 33
BMC Configuration Drift Management

!
BMC Configuration Drift Management Installation Guide

!

!
BMC Remedy Knowledge Management Installation Guide

!
instructions to integrate with AR System
Recommended order of installation

The following high-level steps provide the recommended order for installing the
AR System and AR System applications.
1 Install the following BMC Remedy AR System server 7.5.00 patch 003 features:
!
AR System server with

!
AREA LDAP Directory Service Authentication
ARDBC LDAP Directory Service Data Access
Web Services Plugin
BMC Remedy Approval Server
BMC Remedy Assignment Engine
BMC Remedy Flashboards
other appropriate BMC clients
BMC Remedy AR System patches are cumulative. A BMC Remedy AR System

patch contains the installer for the full version of BMC Remedy AR System, so
when installing for first time, you can run the patch installer to install the full BMC
Remedy AR System 7.5.00 product with patch updates.
NOTE
Depending on the amount of data you store in your BMC Atrium CMDB, your
database size might need to be increased. The minimum size used in
interoperability testing was 8000 MB.
!
For Windows installations, make sure you:

!
For UNIX installations, make sure you:

!
34
In the MS SQL Information panel of the installer, increase the Database Initial
Size from 300 MB to at least 8000 MB if you are installing the entire BMC
Remedy IT Service Management suite of applications.
Verify that the user installing the AR System server has access to the
tnsnames.ora file.
Increase the default data tablespace from 300 to at least 8000 megabytes at the
AR System server Database Settings prompt if you are installing the entire
BMC Remedy IT Service Management suite of applications.
IMPORTANT
To avoid BMC Atrium Discovery and Dependency Mapping and BMC Atrium
CMDB export failures, you must select the Unicode option when installing the
AR System server on both UNIX and Windows.
2 In AR System Administration Console, apply the appropriate licenses.
AR System applications do not require license keys. AR System requires license

keys only for AR System servers.
NOTE
For Windows 2008 servers, you cannot use the BMC Remedy User Tool for
licensing as it will return an invalid Host ID. You must use ipconfig /all on the
local machine to determine the physical address of the computer. This physical
address acts as your Host ID for licensing purposes.
3 In AR System Administration Console, increase the maximum number of threads
for the Fast and List queues to improve performance. Fast queues should have five
times as many threads as the number of processors in your server, while List
queues should have three times as many threads as the number of processors.
4 Install BMC Atrium Core 7.6.00, including these features:
!
BMC Atrium CMDB
BMC Atrium Impact Simulator
Product Catalog
BMC Atrium Integration Engine
Web services (on its own computer)
NOTE
Install BMC Atrium Web Services on its own computer to avoid resource
contention and port conflicts.
5 If applicable, choose to import your data during the installation.
6 Install BMC Remedy Mid Tier on its own computer.
7 Install the following BMC Remedy IT Service Management applications in any
order:
!
BMC Remedy Service Desk (includes BMC Remedy Incident Management and
BMC Remedy Problem Management)
IMPORTANT
You must start BMC Remedy Assignment Engine before you install any BMC
Remedy IT Service Management application.
Before installing BMC Remedy Asset Management and BMC Remedy Change
Management, you must start BMC Remedy Approval Server and BMC Remedy
Assignment Engine.
8 Optionally, install BSM Enablement data. BSM Interoperability testing used BSM
Enablement data in their testing. Register with the BMC Developer Network to
obtain the data files and instructions for installing the data.
9 Install BMC Service Level Management and the Collector.
NOTE
On UNIX, the installer must be launched in graphical mode from
bmcslm-solaris.bin.
10 Install BMC Service Level Management Collection Point.
11 Install BMC Service Request Management.
IMPORTANT
The server name on the CAI Registry form must be the same name as the server
that is registered on the mid tier, which is the value of $SERVER$ that you get on the
web.
12 Install BMC Service Request Management integrations.
13 Install BMC Configuration Drift Management.
36
Installing and configuring BMC Remedy Knowledge

Management
Perform the following steps to install and configure BMC Remedy Knowledge
Management. BMC Remedy Knowledge Management is available only on
Windows computers.
1 Install BMC Remedy Knowledge Management.
NOTE
The installer asks to install Hummingbird and Tomcat along with BMC Remedy
Knowledge Management. Install both if not already present on the computer.
2 Complete the special instructions that begin When integrating with BMC Remedy
AR System in the installation steps of BMC Remedy Knowledge Management

Installation Guide.
NOTE
If your system includes BMC Remedy ITSM 7.5 or later, integration with BMC
Remedy Knowledge Management 7.5 automatically becomes available. This
integration enables users to create, search, and associate knowledge articles from
within the BMC Remedy Incident Management forms, the BMC Remedy Problem
Management forms, and Requester Console.
Installing BMC Identity Management

Install BMC Identity Management, which consists of BMC Identity Management
Suite and BMC Remedy Identity Management according to the information
contained in the product documentation. For more information, see BMC Remedy
Identity Management Installation Guide.
Note that BMC Remedy Identity Management is for Windows only this release.
Integrating BMC Remedy Identity Management requires that you have a
Windows implementation of AR System.
Installing BMC Impact Solutions and BMC

Portal, integrating with BMC Remedy Service
Desk
Use the following high-level steps to install BMC Impact Solutions and integrate it
with BMC Remedy Service Desk:
Step 1 Install BMC Impact Solutions (page 39). BMC Performance Manager Portal and
BMC Performance Exception Detector are installed in this step, during the
installation of BMC Portal.
Step 2 Install the Integration with Remedy Service Desk (page 41).
38
Installing BMC Impact Solutions and BMC Portal, integrating with BMC Remedy Service Desk
BMC Impact Solutions

!
BMC Service Impact Solutions Installation Guide

!
CMDB extension installation instructions
updating SIM KB component classes
installation instructions for Remote Service Module
installation instructions for the integration with BMC Remedy Service Desk
BMC Datastore
!
BMC Datastore Installation Guide

!
BMC Portal
!
BMC Portal Installation Guide

!
installation instructions for BMC Portal
installation instructions for the BMC Performance Manager Portal and BMC
Impact Portal modules
Installing BMC Impact Solutions

Perform the following steps to install BMC Impact Solutions.
1 Install the BMC Atrium CMDB SIM extensions.
IMPORTANT
This step can fail if performed over a network. Copy the extensions to a local drive
on the BMC Atrium CMDB system and run the extensions installer there.
On UNIX, this step must be performed as the root user.
2 Optionally, install a database for BMC Portal. If you install a database for BMC
Portal, install it on a separate server.

You may have an existing BMC Datastore if you followed the instructions in
step 13 on page 36 on installing BMC Configuration Drift Management.
BMC Portal requires an Oracle database. You can use an existing Oracle 10g
database or the BMC Datastore (on BMC Portal Infrastructure and Datastore DVD
or BMC Datastore CD Windows Disk 1).
3 Execute the BMC Impact Solutions installer and perform a full installation.
4 Install BMC Portal. During the installation, install the following BMC Portal
modules:
!
BMC Impact Portal
5 When prompted by the installation program, insert the BMC Performance
Manager Solutions CD and select Performance Managers. Use the appropriate

PAR files for your environment.
6 Update the SIM KB component classes for 7.3.02.
If you have installed BMC Performance Manager Express for SAP, you must resynchronize the cell KB with the new classes in the BMC Atrium CMDB. See
Updating the SIM KB component classes in BMC Service Impact Solutions
Installation Guide.
If you are installing BMC TM ART in your environment, return to this step and
update SIM KB component classes after all extensions are loaded.
7 Install Remote Service Monitor on a separate computer or as part of a Remote
Service Monitor farm.

8 Install the BMC Atrium CMDB BPM extensions for SAP (on the same computer as
Remote Service Monitor).
40
Installing BMC ProactiveNet
Installing Integration for BMC Remedy Service Desk

Perform the following steps to integrate BMC Impact Solutions with BMC Remedy
Service Desk.
1 On the server hosting AR System, install the Integration for BMC Remedy Service
Desk.
2 Restart the BMC Remedy AR System server and plug-in server.
3 Set Incident Management rules for Require Service CI Related on Submit on
Global and Calbro Services to No.
Installing BMC ProactiveNet

Install the following components as described in Installing the ProactiveNet
product in BMC ProactiveNet Installation Guide:
!
BMC ProactiveNet server
BMC ProactiveNet agent(s)
Configure the components as described in BMC ProactiveNet Installation Guide.
NOTE
Disable Data Execution Prevention (DEP) on the target computer before installing.
Installing BMC Atrium Discovery and

Dependency Mapping
Perform the following steps to install and configure BMC Atrium Discovery and
Dependency Mapping.
NOTE
This procedure includes instructions for only Windows because there are no UNIX
versions of BMC Atrium Discovery and Dependency Mapping.
1 Make sure that:
!
The database agent service is active.
The Windows Service Manager is closed.
The TCP/IP network protocol is enabled.
2 Create a database instance on the discovery server data store.
For instructions about creating the SQL Server database instance, see the Creating
the discovery datastore section of BMC Atrium Discovery and Dependency
Mapping: Planning and Installation.
3 Install and start the BMC Atrium Discovery and Dependency Mapping server by
running the BMC Atrium Discovery and Dependency Mapping installer.

For instructions about installing the discovery applications on the discovery
server, see the Installing and starting the discovery server section of BMC
Atrium Discovery and Dependency Mapping: Planning and Installation.
4 Log in to the BMC Atrium Discovery and Dependency Mapping client at
http://<discovery_server>:8080/discovery/index.jsp using a web client with

Java Webstart 1.4.2_13 installed.
The default user name and password are both admin.
5 Schedule and configure CMDB synchronization.
Select both the Activate CMDB Synchronization and Synchronize Impact

Relationships options, and select the types of discovered CIs and relationships you
want to export to BMC Atrium CMDB.
For instructions about scheduling and configuring CMDB Synchronization, see
BMC Atrium Discovery and Dependency Mapping: Populating BMC Atrium
CMDB.
42
Installing transaction management applications
Installing transaction management

applications
This section explains how to install BMC Transaction Management Application
Response Time.
BMC Transaction Management Application Response

Time
!
BMC Transaction Management Application Response Time Central Installation and

Setup Guide
!
installation of the execution server
setting up an execution server as the action server
BMC Transaction Management Application Response TimeInfrastructure Edition

Getting Started and Integration Guide
!
instructions on configuring the integration with BMC Impact Manager
instructions on configuring the integration with BMC Atrium CMDB
Installing BMC Transaction Management Application

Response Time
Perform the following steps to install BMC Transaction Management Application
Response Time.
1 On a Microsoft Windows 2003 computer with a Microsoft SQL Server database,
install BMC TM ART Central Execution Server.

2 On a separate Microsoft Windows 2003 server,
a Install BMC TM ART Central Execution Server.
b Configure this Execution Server as an Alerting server.
3 Set up BMC Transaction Management Application Response Time 3.7.00
Integrations.
a Configure the integration with BMC Impact Manager.
b Configure the integration with BMC Atrium CMDB.
Installing reporting and monitoring

applications
This section explains how to install BMC Dashboards for BSM and BMC Analytics
for Business Service Management.
BMC Dashboards for BSM

!
BMC Dashboards for Business Service Management Installation Guide

!
installation instructions and prerequisites
BMC Analytics for Business Service Management

!
BMC Analytics for Business Service Management Installation Guide

!
installation instructions and prerequisites
Installing BMC Dashboards for Business Service Management

Perform the following steps to install BMC Dashboards for Business Service
Management.
1 Make sure iiws is running:
a For Unix, start iiws with the following command
/data1/bmc/BMCPortalKit/Impact/iiws/bin//IIWSServer start
b For Windows, verify that the iiws is running (through Services).

2 Edit the file mcell.dir in your BMC Impact Integration Web Services directory.
The default directory path for this file is <BMC Impact Solutions directory>\iiws.
3 Add the name of the default cell you specified during BMC Impact Manager
installation, then save and close the file.

BMC Dashboards for BSM can now integrate with BMC Impact Integration Web
Services.
4 Install BMC Dashboards for BSM.
44
Installing BMC Atrium Orchestrator
Installing BMC Analytics for Business Service Management

To integrate BMC Analytics for Business Service Management with BSM
Interoperability 8.0.00, you are not required to perform any special tasks.
Installing BMC Atrium Orchestrator

Perform the following steps to install BMC Atrium Orchestrator.
The installation of BMC Atrium Orchestrator requires two servers, one for BMC
Atrium Orchestrator Server and Portal and a second one for the Development
Studio.

!
BMC Atrium Orchestrator Platform Installation Guide

!
installation instructions for BMC Atrium Orchestrator Configuration

Distribution Peer, BMC Atrium Orchestrator Development Studio, and BMC
Atrium Orchestrator Lightweight Activity Peer
BMC Atrium Orchestrator workflows

!
Continuous compliance for network automation

!
Continuous compliance for server automation

!
BMC Continuous Compliance for Network Automation solution Getting Started

Guide
BMC Continuous Compliance for Server Automation solution Getting Started Guide
Triage and remediation

!
BMC ProactiveNet Performance Management and BMC Event and Impact

Management Triage and Remediation Solution Getting Started Guide
Installing BMC Atrium Orchestrator Configuration

Distribution Peer
Follow the instructions in BMC Atrium Orchestrator Platform Installation Guide to
install the initial BMC Atrium Orchestrator Configuration Distribution Peer (CDP)
on its own computer.
Installing BMC Atrium Orchestrator Development Studio

1 On a different computer than the one running BMC Atrium Orchestrator CDP,
install the BMC Atrium Orchestrator Development Studio.

2 Configure Development Studio to communicate with the BMC Atrium
Orchestrator CDP. For more information, see the BMC Atrium Orchestrator Platform
Installation Guide.
Installing BMC Atrium Orchestrator Lightweight Activity

Peer
On a different computer than the ones running other BMC Atrium Orchestrator
applications, install BMC Atrium Orchestrator Lightweight Activity Peer (LAP). In
the BSM Interoperability configuration, the LAP was installed on the computer
running BMC BladeLogic Server Automation.
Installing BMC Atrium Orchestrator workflows from the

content installer
Depending on your environment and goals, you can install one or more workflows
from the BMC Atrium Orchestrator content installer.
NOTE
Each workflow must be installed by a unique user and all templates, filters, and
other configuration settings associated with each user must be unique to that user
(and re-set to each new user before every workflow installation, if installing
multiple workflows from the same computer). In summary, you must have:
--a unique user to own the actor and monitor adapters
--the same unique user acts as the Assignee on the template
--the same unique user is assigned to the filters
46
Continuous Compliance - Networkssee BMC Continuous Compliance for

Network Automation solution Getting Started Guide
Continuous Compliance - Serverssee BMC Continuous Compliance for Server

Automation solution Getting Started Guide
Triage and Remediationsee BMC ProactiveNet Performance Management and

BMC Event and Impact Management Triage and Remediation Solution Getting Started
Guide.
Installing BMC BladeLogic Server Automation and integrating with BMC Atrium
Installing BMC BladeLogic Server Automation

and integrating with BMC Atrium
Install BMC BladeLogic Server Automation and BMC BladeLogic Integration with
Atrium according to the information contained in the product documentation. For
more information, see BMC BladeLogic Installation Guide and BMC BladeLogic
Integration with Atrium: Implementation Guide.
Note that the database vendor used by BMC BladeLogic Server Automation must
be the same vendor as the one used by AR System and BMC BladeLogic Decision
Support for Network Automation.
Installing BMC BladeLogic Decision Support for

Server Automation
Install the authentication server with BMC BladeLogic Decision Support for Server
Automation on their own computer according to the information contained in the
product documentation. For more information, see the BMC BladeLogic Decision
Support for Server Automation Installation Guide.
Note that the database vendor used by BMC BladeLogic Decision Support for
Server Automation must be the same vendor as the one used by AR System and
BMC BladeLogic.
NOTE
The authentication server and reports server can be installed on two different
computers, but interoperability tested the configuration given in this section.
Installing BMC BladeLogic configuration

automation applications
This section explains how to install BMC BladeLogic Network Automation and
BMC BladeLogic Client Automation.
BMC BladeLogic Network Automation

!
BMC BladeLogic Network Automation Installation Guide

!
BMC BladeLogic Network Automation Remedy Integration Guide

!
instructions for integrating with BMC Remedy AR System and BMC Atrium
CMDB
BMC BladeLogic Client Automation

!
48
BMC BladeLogic Client Automation Installation Guide

!
installation instructions for master transmitter and console
instructions for setting up the inventory database
BMC Atrium Core Product Catalog and DML Guide

!
setting up database links
downloading and running AR System security scripts
configuring parameters for the database
establishing a connection to the AR System
BMC BladeLogic Client Automation Report Center Guide

!
running predefined queries to verify connectivity to AR System
configuring the inventory plug-in
Installing BMC BladeLogic configuration automation applications
Integrations
!
BMC BladeLogic Client Automation Configuration Discovery Integration

Implementation Guide
!
implementation
data mappings
BMC Atrium Integration Engine Users Guide

!
BMC Remedy Action Request System Integration Guide

!
data exchanges
configuring the ARDBC LDAP plug-in
BMC Configuration Automation for Clients CMS and Tuner Guide

!
editing directory services
user roles
Installing BMC BladeLogic Network Automation

Perform the following steps to install BMC BladeLogic Network Automation.
1 Perform the installation of the BMC BladeLogic Network Automation server.
TIP
You must create a local user account for the BMC BladeLogic Network
Automation services and FTP/SCP configuration file transfers.
2 Perform integrations with BMC Remedy AR System and BMC Atrium CMDB.
Installing and configuring BMC BladeLogic Client Automation

This section explains how to install and configure BMC BladeLogic Client
Automation.
Installing BMC BladeLogic Client Automation

Perform the following steps to install BMC BladeLogic Client Automation.
1 Install the BMC BladeLogic Client Automation master transmitter and console.
2 Choose the additional channels you want to install.
If you use BMC BladeLogic Client Automation Configuration Discovery

Integration, you must install the following channels:
!
CMS
Transmitter
Infrastructure Service
Report Center
Scanner Service
Schema Manager
Configuring BMC BladeLogic Client Automation

Perform the following steps to configure your BMC BladeLogic Client Automation
database.
1 Make sure that:
!
On WindowsMS SQL Server 2005 SP2 is used as the BMC BladeLogic Client
Automation database.
On UNIXOracle 10g is used as the BMC BladeLogic Client Automation

database.
2 Set up the inventory database.
NOTE
In Tuner, make sure that Schema Manager and Report Center are running. If the
Schema Manager and Report Center are running, you can select them.
3 To normalize your BMC BladeLogic Client Automation data with the Product
Catalog, continue with this step to configure access. See the BMC Atrium Core
Product Catalog and DML Guide for details. Otherwise, skip to step 4 on page 51.
a For Product Catalog integration, set up the database links from both the BMC
Remedy AR System database and the BMC CM database.

b From the BMC BladeLogic Client Automation console, download and run the
AR System security scripts.
NOTE
Use the MSSql_installSecurityScript_Unicode.sql script if the SQL Server
AR System database was installed with the Unicode option ON and the columns
are of Unicode data type nvarchar and the ODBC driver does not automatically
translate data. The MSSql_installSecurityScript_Unicode.sql script rewrites the
views by casting the Unicode nvarchar types to the varchar datatype, allowing
successful population of the CM database columns.
c Configure parameters for the BMC CM database.
IMPORTANT
Any time you change AR System settings in CMS, restart CMS or the tuner.
d Establish a connection between the CM and AR System databases.
50
T IP
To verify connectivity to the Product Catalog using Report Center Query Library,
run one of the predefined queries. For details, see the Service Management
integration section of Appendix I, Query Library list, in BMC BladeLogic Client
Automation Report Center Guide.
4 Install BMC BladeLogic Client Automation views using the following steps:
a From the Schema Manager, connect to the BMC CM database.
b Install the CMDB Integration with Configuration Discovery schema.
5 In the Report Center, enable and configure the Inventory plug-in.
For instructions about enabling and configuring the Inventory plug-in, see the
Updating Report Center and the Inventory and Logging plug-ins section of the
BMC BladeLogic Client Automation Report Center Guide.
Installing BMC BladeLogic Client Automation Configuration

Discovery Integration
For Configuration Discovery data to populate BMC Atrium CMDB, install BMC
BladeLogic Client Automation Configuration Discovery Integration.
NOTE
The BMC BladeLogic Client Automation Configuration Discovery Integration
package includes BMC Atrium Integration Engine and Remedy Link applications.
You already installed these applications in step 13 on page 36.
1 Stop the BMC Atrium Integration Engine service.
2 Install BMC BladeLogic Client Automation Configuration Discovery Integration.
3 After installation, restart the BMC Remedy Action Request System service and the
BMC Atrium Integration Engine service.

During installation, BMC BladeLogic Client Automation Configuration Discovery
Integration creates data exchanges and data mappings in BMC Atrium Integration
Engine for the 16 CI classes and relationship classes that are discoverable by BMC
BladeLogic Client Automation, as well as data deletion and BMC_ComputerSystem
relationships information.
In BMC Configuration Automation for Clients Configuration Discovery Integration for
CMDB Implementation Guide, see Appendix B, Using BMC Atrium Integration
Engine relationship class mappings for more information about the data
mappings.
See BMC Atrium Integration Engine Users Guide for more information about
creating data mappings and data exchanges.
4 From BMC Atrium CMDB, manually run the Configuration Discovery
Reconciliation Process job to reconcile your Configuration Discovery data with the
BMC_Asset dataset.
NOTE
You should also create a schedule for the Configuration Discovery Reconciliation
Process job so that it can reconcile your Configuration Discovery data after each
transfer. By default, the job has no scheduled runs.
Providing access to ITSM from BMC BladeLogic Client

Automation user accounts
Perform the following steps to provide access to ITSM from BMC BladeLogic
Client Automation user accounts.
1 Make sure that you have installed and configured BMC BladeLogic Client
Automation Configuration Discovery Integration.

For instructions about installing and configuring the integration, see the
Installing the integration chapter of the BMC Configuration Management
Configuration Discovery Integration for CMDB Implementation Guide.
NOTE
Make sure that your environment has a directory service enabled.
2 Configure BMC BladeLogic Client Automation to use the directory service for user
authentication in User Authentication > User Authentication Type:

a Log in to the BMC CM console and choose Applications > Console > System
Settings.
b Choose the User Authentication tab.
c On the User Authentication Settings page, choose the User Authentication Type
link.
d Set the User Authenticate Type to Directory Service.
3 From Schema Manager, connect to the directory service and install the Policy
Manager schema.
This action generates a script that you need on the directory service server.
4 Configure Deployment Manager to use the BMC BladeLogic Client Automation
database.
The Deployment Manager is located, for example, at
http://<deployment_manager_host>:<deployment_manager_port> with
a default port
number of 8000.
5 Configure Deployment Manager to use the directory service for user
authentication.
6 Configure console settings to enable Report Center integration.
7 Create a user in the directory service in cn=Users that is accessible by BMC
BladeLogic Client Automation, Deployment Manager, and CMS.
52
8 Configure the master transmitter to use the Product Catalog by editing the settings
in the AR System tab.
Providing access to BMC BladeLogic Client Automation from

ITSM user accounts
Perform the following steps to provide access to BMC BladeLogic Client
Automation from ITSM user accounts.
1 Make sure that BMC BladeLogic Client Automation is installed.
2 Replace cms host:port with the actual value for the CMS host and port in both of
the following files:

! CAICMS_SSOWebService.xml
! CMSTSM_PolicyManager.xml
3 Use BMC Remedy Administrator to import the changed .xml definitions to the
AR System server.
4 In the AR System server, configure the ARDBC LDAP plug-in to use the directory
services of BMC BladeLogic Client Automation.

For instructions about configuring the ARDBC LDAP plug-in, see the ARDBC
LDAP plug-in section of BMC Remedy Action Request System Integration Guide.
5 In BMC Remedy Administrator, modify the form properties for LDAP:Users and
LDAP:Groups
so that they use the directory services server.
6 Create a directory services user.
For the purposes of integration, you must create the following types of users in the
CTM:People form to use the Change Management application.
!
CMS AR System UserThis is a single special user created for the integration.
Change Management UsersThese are regular users created for the Change
Management application.
For both users, you must use the same login and password combination in the
Configuration Management and Change Management applications. Therefore,
you must create users in CTM:People that match the user name and password
combinations that have access to CMS in LDAP.
7 Provide the CMS Host and DM Host names and set the status to Active.
This step creates links between the BMC BladeLogic Client Automation system,
Change Management, and Task Management System.
8 For the integration to be complete, you must:
!
Edit the Directory Service or Remedy Integration to include the CMS AR System
User with exactly the same login and password.
For instructions about editing directory services, see the Adding or editing a
directory service section of the BMC Configuration Automation for Clients CMS
and Tuner Guide.
Make sure that the user has appropriate roles to perform configuration
management tasks. Verify that correct roles are available in BMC BladeLogic
Client Automation.
For information about user roles, see the What are user roles? section of the
BMC Configuration Automation for Clients CMS and Tuner Guide.
Configure mid tier, AR System database, and Java runtime settings. For
instructions about these procedures, see the following guides:
!
Mid tierSee the Configuring the mid tier chapter of BMC Remedy AR
System BMC Remedy Mid Tier Guide.
AR System databaseSee the Server informationDatabase tab section of

BMC Remedy Action Request System Configuration Guide.
Java runtime settingsSee the Run-time configuration section of the BMC

Remedy Action Request System Integration Guide.
Installing BMC Capacity Management

Essentials
Perform the following steps to install BMC Capacity Management Essentials. This
installation installs all BMC Capacity Management Essentials on one computer.
BMC Capacity Management Essentials must be installed on a Windows computer.
1 Begin the installation as described in the Installing the product section of BMC
Capacity Management Essentials Getting Started.

2 When prompted, choose Capacity Management Essentials Administrator Console.
The Capacity Management Essentials Administrator Console collects data from

computers and populates that data into the Visualizer database that is shipped
with the product.
The console requires Microsoft .NET Framework version 3.0 or later.
3 Configure the components as appropriate for your environment.
54
Installing mainframe applications
Installing mainframe applications

To integrate BMC Discovery for z/OS and BMC Impact Integration for z/OS,
installed on an IBM mainframe computer, with BSM Interoperability 8.0.00, you
are not required to perform any special tasks.
For information about installing these products, see the following guides:
!
BMC Discovery for z/OS Agent Installation and User GuideReview for
procedures about installing the BMC Discovery for z/OS Agent that enables
mainframe inventory discovery.
BMC Impact Integration for z/OS User GuideSee the Preparing to install and
customize BMC II for z/OS chapter for installation prerequisites and the
Installing BMC II for z/OS cell and console components chapter for
installation procedures.
56
Chapter
BSM Interoperability
workflows
This chapter presents technical workflows and troubleshooting for use cases in
BSM Interoperability.
The following topic is provided:
!
BSM Interoperability use cases (page 58)
Chapter 3
BSM Interoperability workflows
57
BSM Interoperability use cases

This section contains high-level overviews of use cases involving products in the
BSM Interoperability product stack. Each use case lists the products involved,
important preqrequisites, a step-by-step outline of the flow of data through the
involved products, and a diagram illustrating the data flow represented in the
technical flow step-by-step outline.
NOTE
These use cases do not represent all potential use cases or functions of these
products.
The following use cases are described:
58
Reconciliation of multiple data sources
End to end service level management
Holistic compliance
Intelligent incident
Problem management
Virtualization
Web self-service
Continuous complianceservers
Continuous compliancenetworks
Decision Support
Use case: Reconciliation of multiple data sources

This section contains a scenario in which objects are discovered and reconciled into
the production database so that the CI and relationship data becomes available to
consuming applications.
Products involved
This section lists the primary products involved in this use case.
!
BMC Atrium
!
BMC Atrium CMDB
BMC Atrium Discovery and Dependency Mapping
Service Assurance
!
BMC Transaction Management Application Response Time
Service Automation
!
BMC BladeLogic Server Automation
Prerequisites
!
Data sources have been integrated with BMC Atrium CMDB and data model
extensions, if appropriate, have been installed.
Technical flow
" Technical use case
1 Data sources, such as those listed below, collect data and populate that data into
BMC Atrium CMDB.

!
BMC Atrium Discovery:

!
performs a scan to discover CIs and relationships in the environment
uses the BMC Atrium CMDB API to populate the import dataset in the CMDB
BMC BladeLogic Server Automation:

!
collects information from RSCD agents on remote servers in the environment
sends the information to BMC Atrium CMDB via BMC Atrium Integration
Engine
BSM Interoperability workflows ! 59

!
collects information about your environment through the use of tuners and
distribution servers
sends the information to BMC Atrium CMDB via BMC Atrium Integration
Engine

!
collects user information through Services Managers and Provisioning

Modules (connectors), which are usually installed on the managed systems
and enable two-way communication between the managed systems and
Enterprise SecurityStation

!
monitors a set of elements (CIs)

!
determines the health of business applications and measures their response

time by monitoring transactions (activity) related to those applications
2 Synchronization tasks import the new data (such as CIs and relationships), as well
as changes and deletions, to BMC Atrium CMDB.

3 To prevent data consistency problems resulting from multiple data providers, the
data can be normalized against the Product Catalog using the BMC Atrium CMDB
Normalization Engine.
4 Reconciliation jobs are run using the BMC Atrium CMDB Reconciliation Engine to
merge CIs and relationships with other data in the (development or production)
dataset.
5 Data collection and discovery tasks, synchronization tasks, purge jobs, and
normalization and reconciliation jobs are periodically performed to maintain the

data in BMC Atrium CMDB.
For more information about normalization and reconciliation, see the
documentation for your products and the BMC Atrium CMDB 7.5.00 Patch 001
Normalization and Reconciliation Guide.
60
Troubleshooting
For issues with importing data to the CMDB, see the appropriate source:
Table 3-1: Troubleshooting reconciliation of multiple data sources
Process
Product
populating data
into the CMDB
data normalization
BMC BladeLogic
Server
Automation
BMC BladeLogic
Client
Automation
Documentation
BMC Atrium Core 7.6.00 Troubleshooting Guide for steps to
enable BMC Atrium Integration Engine logs
BMC Performance
Manager Portal
Knowledge article 102827: Troubleshooting Problems adding

Elements from Performance Management Portal to CMDB
BMC Atrium
Discovery and
Dependency
Mapping
BMC Atrium Discovery and Dependency Mapping: Populating

BMC Atrium CMDB for information about configuring
synchronization
BMC Atrium
CMDB
reconciliation
BMC Atrium
CMDB
BMC Atrium Core 7.6.00 Troubleshooting Guide for

information about enabling normalization logs
Knowledge article 20019228: Troubleshooting
Normalization Issues with Atrium Normalization Engine
Knowledge article 20017373: Diagnosing issues within the
Reconciliation of Multiple Data Sources use case Reconciliation
Knowledge article 20020008: Best Practices for Diagnosing
Issues in Reconciliation of Multiple Data Sources
Data flow
Figure 3-1 illustrates the flow of data depicted in this use case.
Figure 3-1: Reconciliation of multiple data sources data flow
1
data is collected by providers
BMC Atrium
Discovery
BMC
BladeLogic
BCAC
BMC Identity
Management
BMC Performance
Manager Portal
data is imported into

BMC Atrium CMDB
BMC Atrium CMDB

3
data can be normalized

against the Product Catalog
(before or after step 2)
import datasets
Product
Catalog
Normalization
Engine
reconciliation jobs merge

data provider data with
asset data
Reconciliation
Engine
production dataset
62
jobs run periodically

to maintain data
BMC TMART
Use case: End to end service level management

This section contains a scenario in which an event impacts service level agreement
(SLA) compliance, milestones are triggered, and the potential impact on SLAs are
visible to IT personnel working on issues as well as to executives monitoring
overall SLA compliance. When the issue is addressed, key performance indicators
(KPIs) monitored by SLM are restored to desired range and SLAs become
compliant again.
Products involved
!
BMC Atrium
!
BMC Atrium CMDB
BMC Dashboards for BSM
Service Assurance
!
BMC Service Impact Manager
Prerequisites
1 A discovery tool has scanned existing assets and migrated the data into BMC
Atrium CMDB, where it is reconciled with the production dataset.

2 BMC Service Model Editor created impact relationships based on a business
service model.
3 Service targets have been configured in BMC Service Level Management to assign
penalties for non-compliance when a business service is in a state of alarm for a

predetermined period of time.
4 An SLA has been created in BMC Service Level Management and that SLA has
been associated to a business service CI in the service model.
Technical flow
1 An event causes a business impact.
2 A business service is impacted as reported by BMC Performance Manager Portal.
3 BMC Service Level Management polls BMC Service Impact Manager through IIWS
on the status of business service CIs and discovers that the CI is impacted.
4 Based on the SLA previously set up in BMC Service Level Management, the
business service SLA is determined to be out of compliance.

5 The Service Level Management Dashboard in BMC Service Level Management
reports the out-of-compliance information.

6 The SLA status for the impacted CI shows up in BMC Performance Manager Portal
as breached.
7 BMC Dashboards for Business Service Management reports the breached SLAs.
8 When the CI is no longer impacted, BMC Service Level Management, which polls
the CI status periodically, re-computes the SLA status and finds that the SLA is
now compliant.
9 BMC Performance Manager Portal reports the improved status of the SLA.
10 BMC Dashboards for BSM also reports the improved status of the SLA.
64
Data flow
Figure 3-2: End-to-end service level management data flow
1
2
BMC Service
Impact Management
BMC Performance
Manager Portal
an event causes a
business impact
the business impact

is reported

3
poll through IIWS, recognizes the business service impact
business service SLA determined to be out of

compliance
IT department
view
SLA
breach
BMC Performance
Manager Portal
6
SLA
breach
BMC Service Level Management dashboard

reports the SLA breach
BMC Dashboards
for BSM
7
executive
view
SLA
breach

8
business service SLA determined to be in

compliance, reports compliance
BMC Performance
Manager Portal
9
SLA
OK
BMC Dashboards
for BSM
10
SLA
OK
Use case: Holistic compliance

This section contains a scenario in which out-of-compliance CI configurations are
detected, and incidents or change requests are logged to bring them into
compliance.
Products involved
!
Atrium
!
BMC Atrium CMDB

(BMC BladeLogic Network Automation uses built-in BMC Atrium
Orchestrator)
Service Automation
!
Service Support
!
BMC Remedy IT Service Management, including

Asset Management
BMC Service Desk
Prerequisites
!
Products (such as BMC BladeLogic Network Automation or BMC BladeLogic

Server Automation) have been configured to send SNMP traps to BMC Atrium
Orchestrator.
Snapshot jobs have been run to establish a baseline for audits.
The baseline system is used to generate templates for audit jobs and to send
SNMP events if the audit fails.
For BMC BladeLogic Server Automation:

!
The following adapters are installed:

BMC Atrium Orchestrator SNMP adapter
BMC BladeLogic Server Automation adapter
BMC Remedy AR System adapter
Web Services adapter
File Adapter
!
!
66
BMC BladeLogic Integration with Atrium is installed.
BMC Remedy ITSM user with permissions to create, update, and close change
and incident tickets and read assets in BMC Asset Management.
Server identities, hardware information, impact relationships, related CIs, and

business service definitions are migrated into the BMC BladeLogic Server
Automation dataset and reconciled into the production dataset.
Configure the Closed Loop Server Audit RBA-to-BladeLogic workflow to

monitor SNMP events that will be sent from BladeLogic and will create
incidents and change requests.
Technical flow
1 After an audit is run on the system, an out-of-compliance condition is created (for
example, BMC BladeLogic Server Automation creates a compliance job) and an

SNMP trap is sent to BMC Atrium Orchestrator.
2 The BMC Atrium Orchestrator audit workflow creates an incident updated with
the new information describing the discrepancies.

3 The BMC Atrium Orchestrator audit creates a change request and the incident
created by the workflow is related to the change request. A change task is also
created with work notes that list relevant information regarding the audit, such as
target server information, and a description of what is out of compliance.
4 A CI from BMC Asset Management is related to the change request.
5 The change request is approved either manually or automatically, based on impact
and priority.
6 BMC BladeLogic Server Automation creates a remediation package job and
remediation job.
7 BMC BladeLogic Server Automation reconfigures the system to reach compliance.
8 After the change ticket and its tasks have been closed, the audit workflow in BMC
Atrium Orchestrator closes the incident. The change is completed and task and
incident are closed.
Data flow
Figure 3-3: Holistic compliance data flow
1
SNMP trap

2
audit indicates that

an out-of-compliance
condition exists
incident is created
4
BMC Remedy
Asset Management
CI is related to the
change request
change request created
5
change request approved
7
BMC BladeLogic
or
BMC Configuration
Automation for
Clients
system reconfigured
to reach compliance
68
remediation package and

job created
8
change is completed and
incident and task are closed
Use case: Intelligent incident

This section contains a scenario in which an event occurs in the environment, the
impact of the event is calculated, and a data-enriched incident is created so that it
can be properly assigned. Both the incident and the impact on business services
have appropriate executive visibility and add data to problem management
processes. When the incident is resolved, monitoring tools confirm the closure of
the events.
Products involved
!
Atrium
!
BMC Atrium CMDB
Service Assurance
!
BMC ProactiveNet
BMC Service Impact Management
BMC Transaction Management Application Response Time (BMC TM ART)
Integration for BMC Remedy Service Desk
Service Support
!
BMC Remedy IT Service Management, including

Asset Management
BMC Service Desk
Prerequisites
!
Asset inventory scan has been run and the data synchronized with the CMDB.
BMC TM ART integrated with BMC Atrium CMDB.
BMC TM ART integrated with BMC Impact Manager.
BMC Performance Manager Portal integrated with BMC Atrium CMDB.
BMC TM ART or BMC Performance Manager Portal configured to send

performance data to BMC ProactiveNet.
BMC ProactiveNet integrated with BMC Event Manager.
Transaction and service model CIs, and impact relationships between the
business service and activities, are set up in the service model.
A service policy has been set up in Integration for BMC Remedy Service Desk.
Data prerequisites
!
Discovery product to discover CIs, populate them in CMDB, and reconcile to

BMC.ASSET.
Discovery products to discover impact relationships and put them in CMDB.
Technical flow
1 An out-of-compliance event is detected and an exception is generated.
2 Depending on your configuration, one of the following occurs:
!
BMC TM ART sends the event to BMC Event Manager.
BMC Performance Manager Portal sends the event to BMC Event Manager.
BMC TM ART or BMC Performance Manager Portal sends performance data to

BMC ProactiveNet.
3 BMC ProactiveNet generates intelligent events from the data and forwards to BMC
Event Manager.
4 The event is propagated from BMC Event Manager to BMC Service Impact
Manager.
5 The impact of the event on CIs and business services is computed by BMC Service
Impact Manager, based on the service model that was defined.

6 IBRSD creates incidents in Service Desk against the business service and against
the CI.
7 The incidents are assigned and worked by users in BMC Remedy Service Desk.
70
Data flow
Figure 3-4: Intelligent incident data flow
Event
2
BMC TM-ART or
BMC Performance
Manager Portal
detects exception,
forwards data
3
BMC ProactiveNet
Analytics
generates intelligent events
BMC Event
Manager
BMC Service
Impact Manager
impact computed by BMC SIM
IBRSD
creates incidents
BMC Remedy
Service Desk
problem tickets assigned and worked

by users
Use case: Problem management

This section contains a scenario in which an event is isolated and its business
impact determined.
Products involved
!
Atrium
!
BMC Atrium CMDB
BMC Configuration Discovery for CMDB
Service Assurance
!
BMC Service Impact Manager
Prerequisites
!
Asset inventory scan has been performed and data has been synchronized with
the CMDB.
Discovered data (CIs and relationships) has been migrated to production

dataset.
In BMC Performance Manager Portal, Infrastructure Elements have been added

to monitor application classes.
In the Service Model Editor, a service model has been created where a business
service is impacted by servers.
In BMC Service Level Management, service targets have been created.
Technical flow
1 Incidents are assigned and worked by users in Service Desk.
2 The incident assignee searches for known problems in Problem Management and
relates it to a known error.

3 The incident assignee searches RKM for workarounds to resolve the issue.
4 The incident assignee is able to cross-launch BMC Capacity Management
Essentials, BMC Performance Manager Portal, or BMC Transaction Management

Application Response Time from the affected CI in BMC Atrium Explorer.
5 The incident assignee addresses the cause of the event, resolves the incident, and
notes resolution details in the knowledge base.
72
6 When the affected system returns to normal, BMC Service Impact Manager reports
the change.
7 BMC Impact Explorer indicates that the system has returned to normal.
Data flow
Figure 3-5: Problem management data flow
BMC Remedy
Service Desk
problem tickets assigned and worked

by users
BMC Problem
Management
Incident assignee searches for known

problems
BMC Remedy
Knowledge
Management
incident assignee searches for

workarounds
BMC Atrium
Explorer

BMC Transaction Management Essentials
Incident cause addressed, incident

resolved
BMC Service
Impact Manager
improved condition is reported
BMC Impact
Explorer
improved condition is reported
Use case: Virtualization

This section contains a scenario in which a virtual machine migrates to another
ESX server in a Virtual Center environment.
This unplanned migration of a virtual machine is captured and a change request is
logged so it will be documented and referencable for any problems encountered
later.
The unplanned migration of a virtual machine to a new server triggers a BMC
Atrium Discovery and Dependency Mapping scan and synchronization to BMC
Atrium CMDB so the IT infrastructure data will be accurate in the CMDB.
Products involved
!
Atrium
!
BMC Atrium CMDB
BMC Atrium Orchestrator Run Book for Virtualization Management
Service Support
!
74
BMC Remedy IT Service Management, including BMC Change Management
Prerequisites
!
Change templates have been created in BMC Change Management to be created

automatically by Atrium Orchestrator when it detects a VM image migration.
BMC Atrium Discovery and Dependency Mapping job defined to discover

virtual center.
BMC Atrium Orchestrator configured to trigger a Virtual Center Discovery scan

in BMC Atrium Discovery and Dependency Mapping.
BMC Atrium Discovery and Dependency Mapping configured to continuously

synchronize to CMDB.
BMC Atrium CMDB Reconciliation Manager configured to run BMC Atrium

Discovery and Dependency Mapping reconciliation job.
Technical flow
1 A virtual system undergoes an unplanned change. Here, it migrates to another
ESX server (an unplanned VMotion).

2 BMC Atrium Orchestrator creates a change request based on the change template
for an unplanned change of the virtual machine.

3 The change is automatically approved.
4 BMC Atrium Orchestrator detects the VMotion and triggers BMC Atrium
Discovery to immediately run the Virtual Center discovery task. BMC Atrium
Discovery synchronizes changes to the relationship to indicate that the VM image
runs on new ESX server, so data in BMC Atrium CMDB is up to date. Continuous
reconciliation in the BMC Atrium CMDB Reconciliation Engine merges the change
to the production dataset.
Data flow
Figure 3-6 illustrates the flow of data depicted in the use case with a manual
change.
Figure 3-6: Virtualization data flow
1
unplanned VMotion detected
change request created

3
change approved
4
virtual machine approved

on new server
scans new server
Virtual Center discovery

task triggered
BMC Atrium
Discovery
reconciles with production dataset
BMC Atrium
CMDB
76
Use case: Web self-service

This section contains a scenario in which a user enters a service request at a selfservice web interface, the request is seamlessly passed to the appropriate backoffice fulfillment application, which leverages the discovered IT infrastructure
data and established processes. The request is fulfilled using established processes,
the request is resolved and the user is notified.
Products involved
!
Atrium
!
BMC Atrium CMDB
Service Support
!
Prerequisites
!
BMC Service Level Management - BMC Identity Management integration
Process definition template configured in SRM to create a Change Request
Process definition template configured in SRM to reset password in Identity

Management
Data prerequisites
!
Discovery product to discover CIs and pupate them in CMDB, and reconcile
into BMC.ASSET.
Technical flow
1 A user reviews available services in the Service Catalog in the Self Service Interface
of BMC Service Request Management (SRM) and creates a request.

2 BMC Service Request Management processes the request by matching a service
request definition with a process definition template and creates an incident or

change request. A service target time has also been configured for the change
request.
3 Based on the task template, either an automated or manual task is created.
4 The user checks the status of their request in BMC Service Request Management
and sees that the request is awaiting approval.
5 For change requests: IT goes through the change approval process and implements
the change.
For automated tasks (such as resetting a password): the task is initiated and
performed automatically.
6 The service request is updated as Resolved.
7 BMC Service Request Management updates the service request view with the
change and the results of the service target.
78
Data flow
The following diagram illustrates the flow of data depicted in this use case.
Figure 3-7: Web self-service data flow

1
user reviews available services, creates request
2
Service
Request
Process
Definition
service request matched with process

definition template
3
manual or automatic task created
user checks status, sees that the

request is awaiting approval
5
IT approval process and change initiation,
or automatic change
6
service request status is updated
service request view updated with

change and results
Use case: Continuous complianceservers

BSM Interoperability tested the Continuous complianceservers use case. For
detailed information about this use case, see the BMC Continuous Compliance for
Server Automation solution Getting Started Guide.
Use case: Continuous compliancenetworks

BSM Interoperability tested the Continuous compliancenetworks use case. For
detailed information about this use case, see the BMC Continuous Compliance for
Network Automation Implementation Guide.
Use case: Decision Support

BSM Interoperability tested the Decision Support use case. For detailed
information about this use case, see the Service Automation Integration to BMC
Dashboards for BSM Getting Started Guide.
80
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Index
A
access to BMC BladeLogic Client Automation from
ITSM user accounts, providing 53
access to ITSM from BMC BladeLogic Client
Automation user accounts, providing 52
applying licenses 35
AR System and AR System applications, installing 32
AR System installation paths 32
audience for this guide 15
audience, intended 15
B
BMC 46
BMC Analytics for Business Service Management
function 8, 22
installing 45
BMC Analytics for CMDB and Asset Management 45
BMC Atrium CMDB SIM extensions 39
BMC Atrium CMDB, function 9
BMC Atrium CMDB, installing 35
BMC Atrium Core
function 9
installing 35
function 8, 22
installing 41
BMC Atrium Impact Simulator, installing 35
BMC Atrium Integration Engine, function 9
BMC Atrium Integration Engine, installing 35
function 11, 22
BMC Atrium Orchestrator Configuration
Distribution Peer, installing 45
BMC Atrium Orchestrator Development Studio,
installing 46
BMC Atrium Orchestrator Lightweight Activity Peer,
installing 46

configuring 50
installing 49
installing 49
BMC BladeLogic Operations Manager
function 12, 22
installing 47
BMC BladeLogic Server Automation, installing 47
installing 54
BMC Configuration Automation for Clients
function 11, 22
BMC Configuration Automation for Networks
function 12, 22
BMC Configuration Drift Management
function 22
installation 36
BMC Configuration Management Configuration
Discovery Integration for CMDB
function 12, 23
installing 51
BMC Configuration Management Configuration
Discovery Integration for CMDB, installation
overview 51
BMC Dashboards for Business Service Management
function 8, 23
installing 44
function 13
installing 38
BMC Impact Portal
installing 40
function 10
installing 39
integrating with BMC Remedy Service Desk 39,
41
installing 40
Index
81
BMC Portal
function 10, 23
installing 40
BMC ProactiveNet Analytics
function 11, 23
installing 41
BMC ProactiveNet Analytics, installing 41
BMC Remedy Action Request System
function 8
BMC Remedy Approval Server
installing 34
BMC Remedy AR System
installing 34
function 13, 24
BMC Remedy Assignment Engine
installing 34
function 13, 24
BMC Remedy Flashboards
installing 34
BMC Remedy Incident Management
function 13, 24
BMC Remedy IT Service Management
function 13, 24
function 13, 24
installation 37
integration with BMC Remedy ITSM 37
BMC Remedy Knowledge Management,
installing 37
BMC Remedy Mid Tier, installing 35
BMC Remedy Problem Management
function 13, 24
function 13, 24
BMC Run Book Automation, installing 45
BMC Service Automation Reporting
installing 47
BMC Service Automation Reporting and Analytics
function 12, 24
function 9, 25
installing 36
BMC Service Level Management Collection Point 36
CAI Registry options 36
function 13, 25
installation tip 36
BMC Service Request Management integrations 36
BMC Service Request Management, installing 36
BMC Software, contacting 2
82
BMC TM ART Central Execution Server 43

BMC Transaction Management Application
Response Time
function 11, 25
Response Time Integrations, installing 43
Response Time, installing 43
bmcslm-solaris.bin 36
BSM Enablement data 36
BSM Interoperability data flow 18
C
CMDB synchronization 42
Configuration Management user accounts, providing
access to ITSM from 52
customer support 3
D
data flow diagram 19
Database Initial Size setting 34
database requirements 20
Database Settings 35
diagram, integrations 19
documentation, related 14
E
export failures, cause 35
I
iiws 44
installation
overview 26
paths for WIndows and UNIX 32
installation order 27, 34
installation paths for AR System 32
installing
Response Time Integrations 43
Integration for BMC Remedy Service Desk,
installing 41
ITSM user accounts, providing access to CM from 53
L
licenses, applying 35
M
mainframe applications, installing 55
mid tier, installing 35
monitoring applications, installing 44
MSSql_installSecurityScript_Unicode.sql 50
P
patches, for AR System 34
prerequisites 20
Product Catalog
function 9
installing 35
product support 3
purpose of interoperability 7
R
recommended database size, for AR System 34
related documentation 14
reporting applications, installing 44
S
SIM KB component classes 40
support, customer 3
system requirements 20
T
technical support 3
threads setting, in AR System 35
tnsnames.ora 34
transaction management applications, installing 43
U
UNIX
installation path 32
user accounts
providing access to CM from ITSM 53
providing access to ITSM from 52
W
Windows
installation path 32
Index
83
84
*118532*
*118532*
*118532*
*118532*
*118532*

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Contacting BMC Software

United States and Canada

BMC SOFTWARE INC

713 918 8800 or

(01) 713 918 8000

713 918 8000

Outside United States and Canada

(01) 713 918 8800

Restricted Rights Legend

Support by telephone or email

Before Contacting BMC Software

Operating system and environment information

Sequence of events leading to the problem

Commands and options that you used

Product error messages

Products and applications in BSM Interoperability 8.0.00. . . . . . . . . . . . . . . . . . . . . . . . 8

About BSM Interoperability

BSM Interoperability 8.0.00 data flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing BSM Interoperability components

Installing BMC Atrium and BMC IT Service Management applications . . . . . . . . . .

Installing BMC BladeLogic Server Automation and integrating with

BSM Interoperability workflows

BSM Interoperability use cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Installation and Configuration Guide

BSM Interoperability 8.0.00

Products and applications in BSM

BMC Analytics for

BMC Analytics 7.6.00

BMC Atrium Discovery

BMC Configuration Drift

Using the configuration management

BMC Dashboards for

Provides interactive, real-time access

BMC Remedy Action

Installation and Configuration Guide

Provides an automated method for

Enables the building of powerful

Products and applications in BSM Interoperability 8.0.00

Table 2-1: Atrium products

BMC Service Level

Makes use of users contracts,

BMC Atrium Core:

Provides a configuration management

BMC Atrium CMDB stores

BSM Interoperability 8.0.00

Table 2-2: Service Assurance products

BMC Impact Solutions provides

BMC Portal, including

" The BMC Event Manager

BMC Impact Portal

Installation and Configuration Guide

Provides a common web-based

Products and applications in BSM Interoperability 8.0.00

Table 2-2: Service Assurance products

A real-time analytics solution

Enables you to manage the

Table 2-3: Service Automation products

BMC BladeLogic Client

BSM Interoperability 8.0.00

Table 2-3: Service Automation products

A web-based reporting and

A web-based reporting application

BMC BladeLogic Server