Beruflich Dokumente
Kultur Dokumente
has Begun
Huawei SmartCare strategy & roadmap
HUAWEI Confidential
Huawei Confidential
www.huawei.com
Contents
Industry Trends
Huawei view on Etisalats Challenges
Huawei Confidential
Industry Trends
Huawei Confidential
Page 3
We are growing with complexity, KPI can not evaluate enduser experience any more.
End-User
Device
Network
Network Centric
2011, there is ~350,000 apps & in 2020 Apps may exceed billionsPS peak throughput will
increase from 1.1Gbps to 2Gbps per yearmobile data capacity prediction, 2010 to 2020 500X times
--Sourced by A Tier-1 Operator
HUAWEI TECHNOLOGIES CO., LTD.
Huawei Confidential
Page 4
HUAWEI Confidential
Target
Solution
Efficient troubleshooting;
Accurately demarcate faults
among different network layers
Roaming & international service
quality assurance
How to achieve a
comprehensive solution
Huawei Confidential
VIP complained about slowness of website visit via BB, and the troubleshooting took weeks.
Etisalats Concerns
Cause Analysis
MMS?
Huawei Confidential
Page 7
iPhone-related Issues
What are the
performance
differences among
variant types of
handsets?
How am I able to
know that it is a
network issue or an
iPhone issue?
Etisalats Concerns
Cause Analysis
type of handsets?
performance
network
Huawei Confidential
Page 8
Etisalats Concerns
Cause Analysis
Huawei Confidential
Page 9
HUAWEI Confidential
End to end
Inter-locking
NPM
PSPU
Multi-vendor
Business
Excellence
CEM
SQM
Time
Money
Efficiency
Satisfaction
Networks
Services
End-Users
Huawei Confidential
Page 11
KQI: To end
user
KPI: from
network
Page Response
Success Rate
Page Response
Delay
Call Flow
Huawei Confidential
Page 12
CEM
NPM
Network Evaluation
Assurance
E.O.T.
VIP Care
VAP Rescue
Service Quality
Improvement
Network Performance
Improvement
Network Performance
Assurance
Huawei Confidential
Professional
Service
Platforms
Platforms
SQM
Experience
Discovery
QoE
Service
Quality
Device
Improvement
Page 13
End-User &
Device
Service &
Application
Network
Voice, SMS
SEQ
Analyst
+
NetProbe
Monitoring
& Analysis
Monitoring
& Analysis
Demarcation &
DPI Analysis
E2E Network
Deep Troubleshooting &
Optimization
CN
Nastar
Core Network
M2
MBB
Nastar
Huawei Confidential
Visual
IP
Subjective /
Objective Survey
Page 14
Success Stories
Multi-Vendor Optimization
for Operator G in
Philippine
Service Quality
Service Quality
World Universiade
C in China
Games
Other
References
Norway
Canada
Indonesia
Huawei Confidential
Turkey
Austria
Page 15
Insert video
Huawei Confidential
Page 16
Website
Region
APN
Service Centric
(Web browsing, Voice, watching
video, Email, Instant messages)
Flexible
Report
Device/Client
Drill down to
relative KPI
Users
(VVIP/VIP Group)
Problem
Demarcation
Service Quality
Monitoring/Evaluation
(KQI)
Huawei Confidential
Page 17
CEM
NPM
KQI
Dashboard
for each
service
Main
services
monitoring
Country->City->MSC/SGSN->BSC
5
minutes
KQIquality
alarm
SGSN
City
BSC
Directly and Clearly to monitor the service quality base on GIS map.
HUAWEI TECHNOLOGIES CO., LTD.
Huawei Confidential
Page 18
CEM
NPM
HTTP request
time-out
Server
release
KPI
KQI drill down to KPI
1) Detail Records
Region
Device
Browser
User
Huawei Confidential
Page 19
Website
Location
History
User/Device Centric
Flexible
Report
Device/Client
Instant
Message
Email
Web browsing
Huawei Confidential
Watching Video
Streaming
Page 20
CEM
NPM
Real time (1 minute) MONITORING VVIP experience with real time alarm
Huawei Confidential
Page 21
CEM
NPM
Failure analysis
Huawei Confidential
Trend analysis
Page 22
CEM
NPM
Consistent experience
for each service KQI
Huawei Confidential
Page 23
CEM
NPM
Device analysis
Location analysis
Huawei Confidential
Page 24
CEM
NPM
VAC selection
Huawei Confidential
Page 25
CEM
NPM
Huawei Confidential
Page 26
Solution:
Identify device brand by IMEI.
Device report with VIP and GIS.
Analyze the traffic, service, KPIs by phone type,
brand & OS.
Benefits:
Identify device effects on the network
Proposal to eliminate risks or raise device
performance
Reference for tariff package design
HUAWEI TECHNOLOGIES CO., LTD.
Huawei Confidential
Page 27
Huawei Roadmap
Finished ( Q1 2012)
Ongoing trial (by Q2 2012)
Next steps
Service
quality
Monitoring,
Demarcation
& Analysis
Trouble
shooting &
Optimization
(signaling,
call flow)
VVIP/VIP
Perception
Assurance
Overall
Satisfaction
Management
Optimization
& MKT
reference
Service
Quality
Management
VIP Care
VAP
Rescue
Device
Analysis
SQM
Roaming Analysis,
Complaint Handling More
SEQ Analyst + NetProbe
SEQ Analyst
+ NetProbe
SEQ Analyst +
NetProbe
CN/MBB Nastar
SEQ Analyst +
NetProbe
SEQ Analyst +
NetProbe
M2
Visual IP
CN Nastar
/MBB Nastar
CN Nastar
/MBB Nastar
Huawei Confidential
Page 29
NPM
M2M service analysis
Platform
Probe: 40 Gbps
2012Q1
HUAWEI TECHNOLOGIES CO., LTD.
2012Q3
Huawei Confidential
2013Q1
Page 30
Thank you
www.huawei.com
Copyright2011 Huawei Technologies Co., Ltd. All Rights Reserved.
The information in this document may contain predictive statements including, without limitation, statements regarding the future financial
and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and
developments to differ materially from those expressed or implied in the predictive statements. Therefore, such informCopyright2011 Huawei
Technologies Co., Ltd. All Rights Reserved.
action is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any
time without notice.