1.

Increase
value of
assets

i.

ii.

iii.

iv.
v.

2. Promote
marketing
and sale

i.

ii.

iii.

Conducts
valuation of
assets each year
Selects suitable
locations for
properties
Manage risks
associated with
properties
Ignore obsolete
properties
Has the proper
IT system for
managing
properties

Main properties is office, quarters and workplace (all

are leased). The company has own system to conduct a
valuation of assets using software (develop internally).
The company is not really concerned about the value of
assets. The business unit will decide whether to keep or
dispose a property. Mostly company will dispose
underutilise assets. The company allocates space to the
employee base on functions. They allocated in several
places. Some of them allocated in refinery sites.
(Jolene-Shell)
The main properties that we manage in our company are
office and land (Non-hydrocarbon assets). The most
important/ valuable asset for this company are
Hydrocarbon sites and buildings/land. Our company
will dispose or sub-lease for underutilise assets. (AnnShell)

Basically, our company has a property development and

property maintenance units for managing our property
and asset value. We have a building, lands, branches
and overseas assets as business activities. In a local,
some of the assets involved in leasing and rental
activities. One of the strategy that used by the company
is wise and brilliant in rental agreement. Our company
can get extra profit using negotiating with a client.
Some department has a research team to making
strategy and propose to top management. (Zul-Affin)
Choose a
There is another team involve in marketing. The
property
company is doing promoting, marketing using internal
location that can space branding (by corporate office). The corporate
attract customers office will responsible to developed sense of belonging.
Provides space
Shell Tower (head quarters) represented as iconic
that attracts
building. Our team provides a conducive meeting
customers
environment to support the sale. (Jolene-Shell)
Considers
symbolic
Real estate helps promote marketing and sale of the
statement
company by making our in-house rental valuation in
through design
order to balance the cost expenses and profit return. Our

iv.

v.

3. Increase
innovations

i.

ii.

iii.

iv.

4. Increase
employee
satisfaction

i.

ii.

of the property
Creates
workplaces that
support the
company's brand
Provides an
environment that
supports the sale

Develops
workplace based
on usability
Designs
facilities to
allow innovative
processes
Emphasizes
knowledge in a
work setting
Allows
employees to
participate in
workplace
design

Make efforts to
seek locations
that are
convenient to
employees
Ensures pleasant

company iconic symbol is based on our own main

system. (Azan-Axiata)
Real estate helps promote marketing and sale of the
company through creating workplaces that support the
board and provide an environment that support the staff.
Menara shell is one iconic building for our company.
We provide an environment to support sales through
image and branding. (Ann-Shell)
Some complaints and request come from outdoor client.
The company should take a risk depend on business
activity. (Zul-Affin)
From management view, collaborative workplace
environment will support work culture. Management
also provides good facilities to support staff innovation.
The company already provides a new headquarters as
itself initiated. The company has also requested input
from the employee during planning stages (workplaces
design). (Jolene-Shell)
Innovation is very important to our company. Our
company applied a Flexi working style as an initiated of
innovative changes. (Azan-Axiata)
Innovation is very important. We have design standard
to support innovative workplace culture. Our company
allows working environment and desk sharing in order
to encourage changes in the company. (Ann-Shell)
In Shell, there are three teams in corporate real estate
itself, such as the strategic team, the transaction team
and the project team. In Tabung Haji, there are two units
in corporate real estate, namely marketing and rental
properties.
The company provides food place for employee around
the workplaces. (Jolene-Shell)
Our company provides gym, cafeteria, war room and
other ills as a facility around the workplaces (for
conducive environment). Our company very concern

iii.

iv.

v.

5. Increase
productivity

i.

ii.

iii.

iv.

working
environment
Provides a
functional
workplace
Provides enough
facilities for
employees
Responses
quickly to real
estate
requirements

about the responses from employee. (Azan-Axiata).

There are some facilities available around workplace
like a public transport, gymnasium, public health
ailments and others. The management also provides
extra necessities to increase employee satisfaction such
as games room, yoga room, mother room, cafes and
shop. In Shell, we have a ticketing system to receive
any respond or employee requirements being handled
by facility management. After a major project
completion, we will conduct workplace satisfaction
level of the employee. (Ann-Shell)

The top management level has different background.

Most of them doesnt have property background. There
are several challenging and weeks when the
management team is trying to fix some issues because
they cannot understand behind that issue. Some
company does not have a structured organization led to
their employees receive high workloads or conflict in
their job task. Some companies face a challenge when
they are involved with business activities in urban areas.
(Roy-Maybank)
Maintain
The workplace is really important for optimal
facilities to
productivity, depending on the functions. Oil and gas
accommodate
exploration requires (more the engineering side).
optimal
Conducive workplaces very important to employee
operations
productivity. The main complaints of employee are
Provides an
about workplace satisfaction and facilities provided.
environment that Company decisions have previously been increased
enhances
company productivity (new office helps to provide new
productivity
environment). (Jolene-Shell)
Chooses
convenient
The workplace is much important for the operation,
layouts for
while I do think that medium of working is very
contractors/supp important for real estate. We measured the employees'
liers
needs in different workplace by recognizing the aim of
Designs
producing. The main complaint from employee
facilities that
happened when the landlord tries to ask about rental
improve the
which is higher than market value. The company made
creation and
the decision to limit the maximum and minimum rate of

v.

6. Increase
flexibility

i.

ii.

iii.

iv.

v.

7. reduce cost

i.

delivery of
products
Choose a
location that is
convenient for
employee
accessibility

Chooses leasing
instead of
owning property
Prefers shortterm leases
compared to
long-term leases
Creates fix and
standard
workplace
solutions
Favours multipurpose
facilities
Selects fully
serviced offices

Minimizes

rental caused changing employee productivity. (AzanAxiata).

IT connectivity and safe working environment are
important to employee productivity. Our company has
measured employee needs using survey report and
business requirement. The main complaints, mostly
received by a management site which is needed, extra
facilities like a parking, coffee machine and sensitivity
at security access systems. Our company has introduced
different types of working and meeting space for
changing employee productivity. (Ann-Shell)
Corporate real estate is seriously maintaining their
customer satisfaction and protect consumer rights. Its
one of their keep performance indices (KPI) for jobs
task. (Faizal-Tabung Haji)
Company more prefer leasing compare owning because
there is not a core business to own real estate. A
company creates a flexible working environment
through share space and multipurpose facilities
(meeting room can transfer classroom for training) to
save costs. (Jolene-Shell)
The company prefers on leasing, as our culture of
business is base of tenancy contracts and leasing of the
tower. Our company creates a Flexi working hours and
working station as flexible working environment. Our
own office had all facilities inside for practicing
multiple use facilities. We practice an open working
station and open room space. (Azan-Axiata)
Our company is preparing leasing because its more
flexible than owning. There are flexible working
environment in Shell like a flexible spaces and height
adjustable workspace. Our company was practicing
multiple usage facilities such as collaboration area and
rest area can be used by other employees. Shell has
implemented open workplace area. The only senior
executive level has personal rooms. (Ann-Shell)
The company has proper planning to minimizes

ii.

iii.

iv.
v.

vi.

vii.

viii.

acquisition and
financing costs
Maximize
operating
expenses
Creates
economies of
scale in
purchasing (eg.
Buying
furniture,
facilities, etc.)
Avoid routine
maintenance
Balances
between outsource and inhouse services
Avoid real estate
reduction
strategies as a
financial control
mechanism
Utilizes
government
property
incentives
Establishes
workplace
standards

operating expenses. The facilities management team

will conduct routine maintenance (proper inspection)
and also implement companys rules and regulation.
Among activities done by a real estate team such as
renovation- by contractor, finding new space/land
(outsources external parties) and arrange management
portfolio (in-house). Unused/underutilise asset being
sold by business unit. The company saves real estate
cost due to negotiating new lease term. (Jolene-Shell)
Our company minimizes operating expenses by using
our own system called Property Information System
(PRISM). The company creates economies of scale by
making furniture and workplaces as multipurpose
usage. Among real estate activities being outsourced to
external parties such as negotiating the existing rental,
searching for new sites and tenancy agreement
stamping. We are in progress to come out with our own
commercial proposal on all the existing site. (Azan
Axiata)
The company has minimized operating expenses with
prefer sustainable building such as LEED certified
buildings. Our company has global contract furniture as
a created economy of scale. The company also conducts
a routine maintenance depends on assets. Among
activities were done in-house by real estate included a
stakeholder management and service providers. There
are several rules are being implemented in the
workplace, such as clear desk policy, dynamic desk
sharing, reduce waste policy and HSSE. Also, our
company makes a transition between different team in
real estate must be done efficiently to ensure a smooth
handover and operations. (Ann-Shell)