Names of team members

Hassan Muslim Dharsee (TP036790)

Shehzad Ahmed Muhyaddin (TP036195)
Nene Fatoumata Oury Bah (TP037173)
Abdullo Makhmudov (TP036496)
Anith Kumar A\L Nantha Kumar (TP016631)
Intake code
UC1F1410
Project Title
Group Assignment: Analyzing the whole prospect of Computer and Information technology
[Airline Reservation System (ARS)] on Emirates Airways Organization
Lecturer Name
Ms. Zety Marlia Zainal Abidin
Module Code & Module Name
CT006-3-1-CITW (Computing and IT in the Workplace)
Date Assigned
11th November 2014
Date Completed
2nd March 2015

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Table of Contents

Marking Grid.......................................................................................................... 4
1.0 Abstract........................................................................................................... 6
1.1

Research Objectives..................................................................................6

2.0 Introduction..................................................................................................... 7
2.1 Emirates Airways.......................................................................................... 7
2.2 Airline Reservation System (ARS).................................................................7
3.0 Main Body........................................................................................................ 8
3.1 Current Scenario........................................................................................... 8
3.1.1 Airline Reservation System Software (Avantik).......................................8
3.2 Functionality................................................................................................. 9
3.2.1 First Process: Making a Booking...........................................................10
3.2.2 Second Process : Managing a Booking (Online Check-in).....................20
3.2.1 Emirates Kiosk (Self-Service Check-In System)....................................22
3.3 Advantages and Disadvantages.................................................................23
3.3.1 Advantages.......................................................................................... 23
3.3.2 Disadvantages...................................................................................... 23
3.4 Impact of the System.................................................................................24
3.5 Similarities.................................................................................................. 25
3.5.1 Module 1 (Internet Application)............................................................25
3.5.2 Module 2 (Human Aspect of Computing)..............................................25
3.5.3 Module 3 (Ethical Legal Issues)............................................................26
3.5.4 Module 4 (Real time System)................................................................27
3.6 Differences................................................................................................. 28
3.6.1 Module 1 (Internet Application)............................................................28
3.6.2 Module 2 (Human Aspect of Computing)..............................................28
3.6.3 Module 3 (Ethical Legal Issues)............................................................28
3.6.4 Module 4 (Real Time System)...............................................................28
3.7 Recommendations...................................................................................... 29
4.0 Conclusion..................................................................................................... 30
5.0 References..................................................................................................... 31
6.0 Appendix........................................................................................................ 32
6.1 Workload Matrix.......................................................................................... 32

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Table of Figures

Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure

1 : One of the First Flight that were leased (Boeing 737)............................2

2: Sample Emirates Paper Ticket.................................................................2
3: Sample Emirates Electronic Ticket Receipt.............................................2
4: Step One Flight Search...........................................................................2
5: Preview Flight Departure and Arrival Date Table....................................2
6: Step Two (a) (Selection of Suitable Departure Time)..............................2
7: Step Two (b) (Selection of Suitable Arrival Time)...................................2
8 : Final Result of Selection.........................................................................2
9: Review Page of Clients Schedule (a)......................................................2
10: Review Page of Clients Schedule (b)....................................................2
11: Review Page of Clients Schedule (c).....................................................2
12: Step Three Client's Details Registration Part (a)...................................2
13: Step Three Client's Details Registration Part (b)...................................2
14: Step Three Client's Details Registration Part (c)....................................2
15: Step Three Clients Details Registration Part (d)...................................2
16: Last Step Registration of Clients Payment Method Part (a)...................2
17: Last Step Registration of Client's Payment Method Part (b)..................2
18: Summary of Payment............................................................................2
19: Registration of Client's Last Name and the Booking References...........2
20: List of Countries.................................................................................... 2
21: Sample Emirates Boarding Pass............................................................2
22: Emirates Kiosk...................................................................................... 2

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Marking Grid

a)

Marks

(100%)

Allocated

Documentation

10

Materials
are
presented
professionally
using
correct
grammar, punctuation spelling and
length.
Addressed
report
guidelines.

GROUP
(70%)

Assessment Criteria

b)

Coursework
structuring

Introduction

Main body

Conclusion/

10

Recommendation

c)

Research
References

&

10

Supporting research clearly

explained
and
presented.
Thoroughly lists references
that are relevant to the topic.
This includes proper use of
citation
and
referencing;
following
the
Harvard
Referencing System for all
facts and diagrams used and
evidence of research and
reading.

d)

Argument
Coherence
Paragraphs are in a logical
sequence to the whole and
flows logically into the next.

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15

Marks
Given

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e)

Group Analysis

Emirates Airways

25

Justifications and analysis

Current scenario
Functionality
Advantages &
disadvantages

Impact

of

the

technology

S
1
f)
INDIVID
UAL
(30%)

Individual
Analysis

S
3

S
4

15

The similarities and differences

with the lectured covered in this
module

g)

S
2

Original Ideas &

Critical Thinking

10

Clear evidence of original

ideas and critical thinking.

h)

Research
References

&

Supporting research clearly

explained
and
presented.
Thoroughly lists references
that are relevant to the topic

Total Group Mark

70

Total Individual Mark

30

TOTAL MARK

100

Note: For further information about students data such as student name and
Student ID, please refer to Appendix.

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S
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1.0 Abstract
This report is solely based on Computers and IT and their observation in the working
environment. For this report, our group will unravel the direct relationship of some major
components of IT and the use of computers in an organization that is selected as a purpose of
referencing.
Furthermore, these report will explains a scenario in Emirates Airways of which would
benefit with the use of Computers and IT to solve and ease the reservation process by
introducing the Airline Reservation System. These system contains two main process which
are making a booking and managing a booking. It is also known as the soft real time system.
Other than that, this organization had given other privileges to the client\customer such
booking hotels and rented cars. In addition, further details on its functionality, its impact to
that organization, its advantages and disadvantages and recommendations will be included.
Lastly, the report will also cover the comparisons and contrasts of the System to the areas of
Computing and IT as per the CITW four most important modules; which are, Internet
Application, Human Aspect, Real Time System and Ethical Legal Issues.

1.1

Research Objectives

a. To gain more knowledge on the whole prospect of airline reservation system

b. To understand the similarities and differences of the four main modules to the airline
reservation system.
c. To analysis on the impact of the airline reservation system to the Emirate Airways
organization.
d. To provide a proper recommendation or solutions for the problems that faced by the
Emirates Airways organizations.
e.

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2.0 Introduction
This report is about investigating and researching an area of Computing and Information
Technology (CIT) in workplace within an Organization. Furthermore, the organization we
had chosen to do report on is Emirates Airways, a Dubai based luxurious Airways in the other
hand we had chosen the Airline Reservation System as the current scenario.

2.1 Emirates Airways

Emirates had flown its first route out of Dubai with just two aircraft in 25 th October 1985. The
leased two aircraft were Boeing 737 and Airbus 2300 B4. Furthermore, their goal was all
about quality but not about quantity. Ever since that year, this organization had implemented
few small steps to reach to the international travel scene. By the years, this organization had
evolved into an international most significant airways and tourism multinational is known to
the world that their assurance to the uppermost principles of worth in every phase of their
commercial.

2.2 Airline Reservation System (ARS)

The System being capitalized fully by Emirates Airways is the Airline Reservation System.
The essence of the ARS is revoking the idea of a passenger possessing papers with
information about the flight and the passenger respectively; instead having all that in a
computer system and providing the passenger with just the copy of itinerary and a contract of
carriage. The system is the backstage of the e-ticket, working in a more efficient way with the
help of a network and the internet to provide simplification to the ticket reservation.

Figure 1 : One of the First Flight that were leased (Boeing 737)

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3.0 Main Body

3.1 Current Scenario
Emirates Airways controls several flights as means of Air transport served to millions of
passengers on a global scale therefore it requires them to be able to be on their toes to meet
critical demands. However, they have been basing their ticket reservation on paper tickets;
not that it is a taboo but has been outdated ever since the era of Internet age began. The
growing number of customers expects much from them, including the availability of their
tickets at all times through their agencies and the reduction of the queue during peak holidays
to eliminate the worry of missing flights during desperate times. As a result, the growing
demands forced Emirates Airways to hire more employees to help minimize the workload in
the organization.
The application of computers and IT intends to solve such stated issues and help Emirates
Airways grow as an organization in terms of performance and service delivery; with the ORS
the paper based ticketing reservation will be implemented thus witnessing the effects of
Computing and IT in workplace.
3.1.1 Airline Reservation System Software (Avantik)
Emirates Airlines has introduced the Avantik booking system, developed by Emirates
subsidiary software company which is known as Mercator, which allows Emirates flights to
be booked on the major computer reservations systems.
Avantik was specifically considered for lesser cost, hybrid and regional carriers. Avantik is
fully International Air Transport Association Electronic ticketing acquiescent and designed to
manage a wide range of airline passenger services. These also include few other functions
such as account administration, multi-channel reservations, revenue management, departure
control, weight and balance. Furthermore, passengers can now select up to three different
classes of booking, offering enhanced flexibility to meet their individual travel needs. The
new booking options are offered on a range of prices. The carrier plans to expand the booking
system to include additional features and benefits for passengers.

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3.2 Functionality
First and for most, there are two types of tickets that one may encounter when using an airline
for travel purposes; the first is the paper ticket that many are familiar with and the second is
the Electronic ticket , also known as the paper-less ticket. Weighing their similarities, they
are quite the same on the basis of serving the same function and containing the same
information but their sole difference lies on where the flight information is being held, thus
the ARS and the Flight Coupon (a piece of paper that contains the flight information).

Figure 2: Sample Emirates Paper Ticket

Figure 3: Sample Emirates Electronic Ticket Receipt

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The function of the ARS is extensive and limited at the same time. The functionality of the
ARS discuss these functions, which are:
3.2.1 First Process: Making a Booking
1. To book a flight the client need to follow few important steps which are:
a. Step One: Flight Search ; as a result = Preview Flight Date Table
b. Step Two: Choose Suitable Departure and Arrival Time
c. Step Three: Client Details Registration
d. Step Four: Registration Clients Payment Methods

Figure 4: Step One Flight Search

2. Changing flights of different airlines, with exceptions of Airline affiliation. This

option is not available on the System itself but can be dealt with by an agent for as
long as the passenger has an E-ticket.
3. Changing details of the flight information such as departure and arrival date. After
selecting the best options while booking flight, a search options provides the list of
available departure dates and lets the user choose from the limited list and then
proceed to confirm the flight times. In this cases, myself as a client has selected the
proper date and time. If I have a sudden change of heart, from the preview table I can
just change the flight date. Apart from, showing the Flight departure and arrival
dates, it also prevails the current and lowest price which client\customer would prefer.
Please refer to the Figure 5 below for the illustration.
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Figure 5: Preview Flight Departure and Arrival Date Table

Step Two: Choose Suitable Departure and Arrival Time

a. Here, the client need to allocate the correct Trip time. For that to, Firstly the
client need to choose correct departure and arrival time by clicking on the
radio button of the nearest time or the time that client want to travel on.
b. Furthermore, at the same time, the preferable price will be allocated beside
given both departure and arrival time.
c. As a result, it will bring the client to the next page which will provide the
client with the review page of Flight schedule.

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Figure 6: Step Two (a) (Selection of Suitable Departure Time)

Figure 7: Step Two (b) (Selection of Suitable Arrival Time)

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Figure 8 : Final Result of Selection

Figure 9: Review Page of Clients Schedule (a)

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Figure 10: Review Page of Clients Schedule (b)

Figure 11: Review Page of Clients Schedule (c)

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Step Three: Client Details Registration

1. The client need to register their details such their First Name and Last Name.
Furthermore, if the client is a frequent flyer, than he /she need to choose airline that
they had chosen before they travel in and how many miles they had traveled.
2. These Frequent flyer programme section is just optional section.
3. Besides that, the date of Birth Section will only appear if the passenger is a child or an
infant.
4. Last but not least, the client need to type in their contact number (Mobile / Phone
number) and their personal electronic mail address. Furthermore, the client need to
click on the radio button of Short Service Message Reminder because this will allow
the ARS system to remind the client about flight departure and arrival time.

Figure 12: Step Three Client's Details Registration Part (a)

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Figure 13: Step Three Client's Details Registration Part (b)

Figure 14: Step Three Client's Details Registration Part (c)

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Figure 15: Step Three Clients Details Registration Part (d)

Step Four: Registration Clients Payment Methods

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a. The client need to type down the credit card number and Card verification
value number. Besides that, the client also need to choose the expiry date of the
chosen credit card.
b. Then, the client need to type in the billing address and click the continue
button, it will bring the client to the next page, which will be summary pf the
payment method

Figure 16: Last Step Registration of Clients Payment Method Part (a)

Figure 17: Last Step Registration of Client's Payment Method Part (b)

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Figure 18: Summary of Payment

Right after, the client click on the Purchase Now button, the client will be charged with
his/her card and after few minutes, the electronic ticket receipt will receive by the client
through electronic mail or through short service message.
Justification
1. In step three section, there will be vertical line between the figure 12, and figure 13;
figure14, figure 15 because is to show that this figures are not from different webpage
but it is from same page.
2. The reason why there is four screen shoot just for one whole page because the page
margin were larger.
3. If I were to screenshot that whole page, and I were to bring this screenshot to the
documentation it wouldnt be clear.
4. There is also few horizontal line that divides each step, so that the reader wont get
confused.

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3.2.2 Second Process : Managing a Booking (Online Check-in)

Just to receive a boarding pass, the client need to access to online check-in page, so clients
will be required to follow few steps which are:
Step 1:
After clinking on the online check-in you will be ask to identify yourself by entering your
surname and booking reference to start your online check-in as shown as the figure below.
The booking reference number will be given to the client through the electronic ticket
receipt.

Figure 19: Registration of Client's Last Name and the Booking References

Step 2:
You may be asked to give more passenger information if you are travelling to some specific
countries as shown in figure below.

Figure 20: List of Countries

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Step 3:
You will then have the option to change your seat and indicate the weight of baggage in kilos.
The kilos given by emirates are:
a. Economy class 30kg.
b. Business class 40kg
c. First class 50kg.
These weights do not apply to the journeys or connections that involve North or South
America, where the baggage will be calculated by piece. The clients will be allowed to take a
certain number of items.
In case they exceed the weight that is given, they may have to pay for the excess weight using
the online check-in.
Last Step:
Once you have completed your online check in, you will get an option on how you want to
receive your e-boarding pass, which is either via electronic mail or short service messages
and work exactly as a normal boarding pass.

Figure 21: Sample Emirates Boarding Pass

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3.2.1 Emirates Kiosk (Self-Service Check-In System)

Figure 22: Emirates Kiosk

Emirates self-service check-in at Dubai International Airport

Passengers may check-in between two to 48 hours prior to flight departure. This may be done
over at the lounge within the airport. Self-service kiosks are also available at Dubai
International Airport.
Alternatively, the clients are also allowed to check-in through the Internet or through short
message service with the aid of their own personal gadgets such as laptop or tablet. Online
printing of boarding passes is available through Internet check-in. Passengers on short trips
may also check-in on their return flight upon departure from the city of origin.

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3.3 Advantages and Disadvantages

Airline Reservation System has grown exponentially over the past recent years. Below is a
list of the advantages and the disadvantages that comes with the use of the ARS:
3.3.1 Advantages
1.
Ease to maintain and control Flight Schedules and updating features thus
2.

making coordination less stressful to the supervisors.

The customer-friendly format makes it easy to handle and understand and serves
many functions to both, the user and the employee thus reducing cost on training

3.

employees to familiarize with the ARS.

It is more convenient for the users since they can book at home, office or even
mobile internet devices; this makes use of maximum availability and eliminate

4.

traffic on the customer hotline for most demanded assistance.

The exemption of commissions taken by the travel agent serves as an advantage
to the passengers and synchronizes the Airline to their loyal customers directly
and enables the Airline to keep track on their customers on a tight proximity.

3.3.2 Disadvantages
1.
The user has no option of directing any important questions in case they are
unsure about the details and therefore requires him/her to getting used to reserving
2.

flights online if they are still newbie to the ropes.

Despite the available backup system, the Servers are bound to fail or even crush

3.

and in turn force the Airline to cancel flights.

The booking engines (travel sites) may be deceitful on hidden cost or in some
cases offer bargain rates that are at most attractive in exchange for giving up

4.

flexibility on travel dates and other constraints.

In the event of a slow working network, real time booking cannot take place and
therefore creates competition among the customers in booking a flight despite the
response from the system.

3.4 Impact of the System

The influences the system has on the Emirates Airways have been vivid since the
implementation on extensive use of the Airline Reservation System. Either, Good or bad, its
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impact has made the Airline make progress and take notice on areas to improve in the future.
These impacts include:
1.

The ARS has made saving up capital possible for Emirates Airways now that less

2.

is spent on producing and printing up the Paper tickets.

Unemployment was brought upon some of the employees since the introduction

3.

of the ARS but in turn has enabled the Airline to save up on the Human Resource.
The ARS saves time and increases on the flexibility and quality of service as

4.

more options are embedded to it for both the user and the administrators.
Customer loyalty has increased after the Airline managed to learn the preferences
of many passengers and comparing them with other Airline Systems to anticipate

5.

the needs of other foreign passengers (example, food and catering).

The ARS has made security a daunting issue on some inexperience travelers and

6.

therefore forcing the Airline to increase its guard on payments made online.
Emirates Airways has forced to provide training for the employees to familiarize
with the system and instilled the skill of IT to most of them.

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3.5 Similarities
3.5.1 Module 1 (Internet Application)
1.
Emirates Airways operates with the Internet to provide service for the ARS and
2.

enjoy all the benefits that the internet serves to the organization.
The ARS uses a high-speed connection to access the internet and the Airline have

3.

a domain name, http://www.emirates.com .

The Airline uses internet browsers to surf the web and consists of other features
like hyperlinks and unique addresses to extend the length of browsing by their

4.

customers.
The ARS makes use of E-commerce, transactions over the internet, for purchasing
purposes.

3.5.2 Module 2 (Human Aspect of Computing)

1.
Emirates airline recognize the fact that major error in aviation are committed by
human and only few are due to the malfunction of computers. Emirates airline try
to reduce the percentage of system failure which is mainly caused by human by
2.

sending all their staff to training. (Source From: The Emirates group, 2009).
The application of HCI can be found within the system; consisting of humans
(Employees) and the ARS that designed, evaluated and implemented to interact

3.

well with them.

In case of bad experience the passengers can proceed to the online check in kiosks
where they will be welcomed by the passenger services which act as a ground host
or hostess and is highly visible and helpful to the passenger. Their duties include
servicing passengers by performing greets, check in, aircraft boarding and

4.

deplaning, ticketing.
The ARS supports direct and indirect users to carry out the limited activities it

5.

serves in a more productive manner.

The ARS meets up with the importance of safety, functionality, effectiveness,

6.

efficiency, usability and simplicity while serving for Emirates Airways.

Emirates Airways uses screen guards on monitors of different employees
workstation to prevent eyestrain and other related problems like exposure to

7.

radiation.
Due to the health concern of computer use, Emirates airline provide medical
services to all eligible staff members and their families via their own clinic and
employs a corporate services which job is to make sure that the staff get to their
workplaces on time and to keep everyone safe in the workplace (Source From:
the emirates group 2015).

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Emirates airline in the contract of three years doesnt allow their staff members to
get pregnant due to the stress of the job and the number of shifting to assure their

9.

safety and the safety of the baby.

Environment affairs launched a major new environment policy in 2008 which
aims to make Emirates the world most eco-efficient air company. As a part of this
project the airline initiated its largest-ever single recycling program through the
assemblage of thousands paper, cardboard, plastic, aluminium and by creating
apps like online check in which help reduce the use of paper (Source From: the
Emirates group, 2009).

3.5.3 Module 3 (Ethical Legal Issues)

1.
Emirates Airways security system sophisticated a new technologies which they
2.

employed to protect customer's accounts from unauthorized use.

Emirates Airways security system monitors to some unusual activities that does
not fit customers credit card number and as a consequence they attempt to prevent
the transaction from being completed. Moreover, if they see unauthorized charges
involving to clients accounts, the system will stop fraud by using several

3.

methods:
a. Temporarily suspend customers accounts from further use
b. Close the account and open a new one for the customer
Emirates Airways organizations authorized and regulated by the worldwide group
of businesses. It means that all materials, such as pages, logo or information
included through the Web site or within the company are belongs to Emirates

4.

Airways.
Emirates Airways provides a protection of your private personal information by

5.

establishing some special policies:

Firstly, Emirates Airways and their employees never sell customers personal
information to other companies for their independent marketing purposes. Another
important point is that they maintain physical and electronic safeguards to prevent
unauthorized accesses to your private information. The main reason why Emirates
Airways collects the information about customers is to identify the customers for

6.

any conducting any transactions.

Emirates Airways organizations uses a Cookie to help itself which section of their
Web site interest the customer and also to know which online service customer last

7.

logged into.
Emirates Airways organizations also uses a number of different technologies, such
as web beacons, tracking pixels and third party cookies.

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3.5.4 Module 4 (Real time System)

1.
These Emirates Airline reservation system is a soft real time system because for
2.

instance if the system misses a reservation will not bring a huge catastrophic.
Unlike the Emirates Flight Dispatch system, it is known as Hard Real Time

3.

System because one small error it cause a fatal to the surrounding environment.
These airline reservation system is very dependable because has all four attributes
such as:
a. Available: ready for the usage whenever the client need it (24 hours system)
b. Reliable: it provides the continuity of the reservation service while the client
implementing it.
c. Safe: these airline reservation system it will cause any catastrophic on the
environment unlike Emirates Flight Dispatch System.
d. Secure: This airline reservation system has the ability to keep safe the clients

4.

details.
These airline reservation system sometimes few transient faults triggered by only
electro-magnetic interference. This events might only happen for short duration

5.

and it will return to the normal state without having any lasting damage.
From our point of view, these system has a backward error recovery process
because by this approach it will allow the system to roll back to a current state
before the error is believed to have occurred.

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3.6 Differences
3.6.1 Module 1 (Internet Application)
1.
The ARS does not incorporate chat services, newsgroup or message boards to any
2.

user.
The ARS does not incorporate any file transfers over the internet, be it
downloading or uploading.

3.6.2 Module 2 (Human Aspect of Computing)

1.
The ARS does fail at certain times but it is difficult to quantify the number of
unsuccessful bookings due to system failures. At most events, it is usually due to
2.

data overload during peak holidays.

The reasons and respective percentile allocated for system failure does not apply

3.

to Emirates Airline reservation system as far as HCI is concerned.

Computer addiction cant be taken into a big concern because Emirates airline has
installed a restricted access into all computers to permit to their staff to be focus
on their job since personal information and safety of millions of life depend on

4.

what they do.

Furthermore, when it comes to the passenger who use application such as online
check-in they cant be a case of addiction since they are supposed to only be doing
their check in.

3.6.3 Module 3 (Ethical Legal Issues)

1.
E-mails sent to customers by the Airline cannot be replied back therefore
eliminating the risk of acquiring any Spam without the need to make use of
2.

freeware or encryptions.
The Airline does not use the differential, incremental or selective types of backup
as their main method of backing up the data.

3.6.4 Module 4 (Real Time System)

1.
These system does not have any graceful degradation or assumption coverage
2.

because these particular system it does not collapse as the size of faults increases.
In our opinion, for this moment, this systems is flawless so the organization may
not need to take dependability measures.

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3.7 Recommendations
According to the similarities, difference, the advantages and the disadvantages of using the
ARS; several recommendations are advised to be considered by Emirates Airways to enhance
their services and operation performance:
1.

The interface of the ARS should be implemented to support more functionality

like incorporating tighter security measures. This will allow the user to have more

2.

interaction with the system and test the system of its fullest potential.
The ARS should be made more dynamic and helpful to the users by enabling it to
send instant messages to the passengers notifying them on cancelled or
rescheduled flight via email, phone and/or fax informing them about the change,
and providing them with other feasible alternatives.

4.0 Conclusion
In conclusion, Computers and IT in workplace is a mandatory requirement for organizations
who strive to achieve the best. From the influences that it brings about on Emirates Airways, I
have confirmed the need and use of incorporating computers and IT in daily organizational
operations. This module has provided me with insight as to many IT applications and the
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impacts it holds on anyone who uses it and I believe that in this internet age, where we are
heading, no organization can maintain a long life expectancy without the use of Computer
and IT, even the striving ones or the higher achievers!

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5.0 References
1. What is online check-in? When and where can I use it? | Online check-in | FAQs |
Emirates. 2014. What is online check-in? When and where can I use it? | Online
check-in

FAQs

Emirates.

[ONLINE]

Available

at:

http://www.emirates.com/english/help/faq/193958/what-is-online-check-in-when-andwhere-can-i-use-it . [Accessed on: 20th November 2014].

2. Emirates Airline Strategy. 2014. Emirates Airline Strategy. [Online] Available at:
http://www.academia.edu/5494792/Emirates_Airlines_Strategy.
November 2014].
3. Help
Centre.

2014.

Help

Centre.

[Online]

[Accessed

21st

Available

at:

http://www.emirates.com/english/help/faq/193993/what-happens-if-i-experience-aproblem-while-checking-in-online . [Accessed 22nd November 2014].

4. Amadeus e-Retail | Airline Booking System. 2015. Amadeus e-Retail | Airline
Booking

System.

[ONLINE]

Available

at:

http://www.amadeus.com/airlineit/solutions/sol_2stand_1ecommerce_1eretail.html.
[Accessed 2nd January 2015].
5. AmeliaRES Airline Reservation System | InteliSys Aviation Systems. 2015.
ameliaRES Airline Reservation System | InteliSys Aviation Systems. [ONLINE]
Available at: http://www.intelisysaviation.com/ameliares-airline-reservation-system/.
[Accessed 13th February 2015].
6. Emirates First Flew 25 Years Ago Today. 2015. Emirates First Flew 25 Years Ago
Today

[Online]

Available

at:

http://www.flightglobal.com/blogs/flight-

international/2010/10/emirates-first-flew-25-years-a/ . [Accessed on: 16th February

2015].
7. FUNCTIONALITY AND USABLITY. 2015. FUNCTIONALITY AND USABLITY.
[Online]

Available

at:

http://mis.njit.edu/ullman/cis465/Articles/Goodwin.pdf

[Accessed on: 20th February 2015].

8. Soft Real-Time Systems. 2015. Soft Real-Time Systems. [ONLINE] Available
at: https://users.soe.ucsc.edu/~scott/courses/Winter00/290S/SRT.html. [Accessed on:
22nd February 2015].

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6.0 Appendix
6.1 Workload Matrix
Student Name

Topic

Student ID

S
1

Hassan Muslim Dharsee

Ethical Issues

(TP036790
)

S
2

Shehzad Ahmed Muhyaddin

Real Time System

(TP036195
)

S
3

Abdullo Makhmudov

Real Time System

(TP036496
)

S
4

Anith Kumar A\L Nantha Kumar

Internet
Application

(TP016631
)

S
5

Nene Fatoumata Oury Bah

Human Aspect

(TP03717
3)

Studen
t
S1

S2

S3

S4

S5

Allocation of Work
1. Provide Recommendation
2. Identify and discuss the
differences
3. Advantages

Signatu
res

similarities

and

the

similarities

and

the

similarities

and

similarities

and

1. Abstract
2. Impact of Technology
3. Functionality
b. Managing a Reservation
4. Identify and discuss the similarities

and

1. Advantages
2. Disadvantages
3. Identify and discuss
differences
1. Advantages
2. Disadvantages
3. Identify and discuss
differences
1.
2.
3.
4.

Introduction
Conclusion
Current Scenario
Identify and discuss the
differences
5. Document Compilation
6. Functionality
a. Making a Reservation

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differences

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