Beruflich Dokumente
Kultur Dokumente
PROJECT
ON
SUBMITTED BY
MAMTA GANGWAR
Faculty of Management
Certificate
This is to certify that Mamta Gangwar student of MBA-IV Semester has completed
her Research Project Report titled A STUDY OF EMPLOYEE SATISFACTION
AND MOTIVATION IN RETAIL SECTOR (W.R.T VISHAL MEGA MART, BLY.)
assigned by MBA Department and under my Supervision.
It is further certified that she has personally prepared this report that is the result of her
personal survey/observation. It is of the standard expected of MBA student and hence
recommended for evaluation.
PREFACE
MAMTA GANGWAR
ACKNOWLEDGEMENT
Behind every study there stands a myriad of people whose help and contribution
make it successful. Since such a list will be a prohibitively long. I may be excused
for important omissions.
Lastly, I owe my heartily thanks to all those who extended their timely support for
completion of this project.
This was a good exposure that will definitely help me in my professional career.
MAMTA GANGWAR
ABSTRACT
This report is a brief presentation of level of employee satisfaction and
motivation at Vishal Mega Mart, Bareilly, which is a retail chain. Retail
Sector consists of companies from several areas including apparel, department
stores, food stores, and miscellaneous shops.
With every job these is one common problem that people face, which is getting
stuck in the machine of time and routine. This leads to boredom, and is known to
be a de-motivator by the experts. It is for this reason that human resource
managers are asked to ensure that there are activities and varied ways and means
to keep employees motivated from time to time. Motivating the employees is vital
in order to get the maximum out of them and to keep employee burn out at bay.
5
And
ensuring
this
lies
in
the
hands
of
the
managers.
Why motivated employees are needed? The answer is survival (Smith, 1994).
Motivated employees are needed in rapidly changing workplaces. Motivated
employees help organizations survive. Motivated employees are more productive.
To be effective, managers need to understand what motivates employees within the
context of the roles they perform. Of all the functions a manager performs,
motivating employees is arguably the most complex. This is due, in part, to the
fact that what motivates employees changes constantly (Bowen & Radhakrishna,
1991).
What Employee Satisfaction Really Is? Answer to this question is very vast as
employee satisfaction includes various aspects and parameters, and absence of any
one may dissatisfy the employees. This report covers various parameters on
grounds of which Level of Satisfaction is measured. Various determinants and
measurement techniques of Employee Satisfaction are covered under this project
report. A valuable knowledge of numerous indicators of dissatisfaction of
employees can be gained through the study of this report. Besides these, various
tips for improving the satisfaction level of employees are also being covered.
6
What all are the facilities provided by Vishal Mega Mart, Bareilly to their
employees in order to raise the satisfaction level is disclosed by this report.
At last analysis of the responses made by the employees of Vishal Mega Mart,
Bareilly is done and on the basis of those responses conclusion is draw
n and useful recommendations are made to the Vishal Mega Mart, Bareilly which
may be helpful to them in their bright future.
The study of "Employee satisfaction" helps the company to maintain standards &
increase productivity by motivating the employees. This study tells us how much
the employees are capable & their interest at wok place? Although "human
resource" is the most important resources for any organization, so to study on
employees satisfaction helps to know the working conditions & what are the
things which influence them to not to work properly. So to study on employee
satisfaction is necessary.
INDEX
CHAPTER 1
Company Overview
Theoretical Background
Objective Of Study
28
50
CHAPTER 2
52
Literature Review
CHAPTER 3
Research Methodology
CHAPTER 4
Data Analysis And Interpretation
CHAPTER 5
Conclusion
8
Limitations
Recommendations
BIBLIOGRAPHY
ANNEXURE
10
11
C0MPANY OVERVIEW
12
VISHAL GROUP
Started as a humble one store enterprise in 1986 in Kolkata (erstwhile, Calcutta) is
today a conglomerate encompassing 183 showrooms in 110 cities / 24 states.
Indias first hyper-market has also been opened for the Indian consumer by Vishal.
Situated in the national capital Delhi this store boasts of the singe largest
collection of goods and commodities sold under one roof in India.
The group had a turnover of Rs. 1463.12 million for fiscal 2005, under the
dynamic leadership of Mr. Ram Chandra Agarwal. The group had a turnover of
Rs 2884.43 million for fiscal 2006 and Rs. 6026.53 million for fiscal 2007.
The groups prime focus is on retailing. The Vishal stores offer affordable family
fashion at prices to suit every pocket. The groups philosophy is integration and
towards this end has initiated backward integration in the field of high fashion by
setting up a state of the art manufacturing facility to support its retail endeavors.
Vishal is one of fastest growing retailing groups in India. Its outlets cater to almost
all price ranges. The showrooms have over 70,000 products range which fulfills
all your household needs, and can be catered to under one roof. It is covering
about 29, 90, 146 sq. ft. in 24 states across India. Each store gives you international
quality goods and prices hard to match. The cost benefits that is derived from the
large central purchase of goods and services is passed on to the consumer
13
INFRASTRUCTURE
Vishal Retail Ltd. has a factory in Gurgaon, Haryana. This factory has more than
700 imported machines that have a capacity to manufacturer 150000 pieces a
month. The factory occupies 80000 sq ft of covered space. The Vishal group
indirectly gives employment to more than a 1000 people. These people work in
ancillaries that supply finished goods to the company.
14
PRODUCTS
PRODUCT CATEGORIES
- HOME FURNISHING
Drawing Room
Bedroom
Door Mat
Bed Sheet
Carpet
Pillows
Curtains
Pillow Cover
Kitchen
Bathroom
Apron
Bath Mats
111Kitchen Napkin Towel Gift Sets
--------------------------------------------------------------------- SPORTS & FITNESS
INDOOR GAMES OUTDOOR GAMES
Basket Ball
Cricket Bat
T.T. Bat
Football
Boxing Kit
Lawn Tennis
Swimming
Tennis Racket
Costumes
Water Ball
Tennis Ball
Fitness Equip.
Personal Gym
-------------------------------------------------------------------- FOOTWEAR
BOYS
GIRLS
Shoes
Slippers
Sandals
Sandals
LADIES
MENS
Shoes
Shoes
Slippers
Slippers
15
- TELEMART
Communication
Mobile
Mobile Accessories
Mobile Batteries
Mobile Charger
Mobile Dori
----------------------------------------------------------------------- MENS
Upper
Lower
Shirt Casual
Jeans(MP)
Shirt Formal
Cotton Trouser(MPC)
Ethnic & Sports Winter Wear
Night Suits
Suit(WMC)
T-Shirts
Blazer(WMB)
Dupatta
Windcheater(WMW)
Sherwani
Jacket
----------------------------------------------------------------------- LADIES ACCESSORIES
Upper
Lower
Kurta
Pants Jeans
Skirt Top
Capri
Ethnic
Winter Wear
Nighty
Jackets
Lancha
Stawl
Sharara
Blazer
Salwar Suit
Track Suit
INFANTS
Garments
Accessories
Hot Pant
Bed Sheet
Frock
Under Garments
Baba Suit
Socks
Winter Wear
Sweater
Pull Ove
16
- WOMEN
Sarees
Fancy(SRF)
Synthetics
Banarsi
Jewellery
Necklace
Ring
Personal Items
Cap(LCA)
Socks(Las)
Cosmetics
LIp Gloss
Nail Polish
Sherwani
Sets
Night Suit
Capri Set
Winter Wear
Hipster Set
Blazer
Jacket
Ethnic
Sharara
Frock(GFK) Lancha
----------------------------------------------------------------------- TRAVEL ACCESSORIES
Luggages
Portfolio Bags
Suitcase
Shoulder Bags
Executive Bag
School Bags
Pouch & Cases
Waist Pouch
Vanity Cases
17
- HOUSEHOLD
Acrylic Ware Copper
Steel
Dinner Set
Jug
Cake Server
Pressure
Home Aids
Non Stick
Cooker
Floor Wiper
Cooker
Handi
Sanitary Brush Pressure Pan Dosa Tawa
General
Electrical App.Bone China
Plastic Goods
Coffee Mug
Chopper
Soup Set
Microwave
Bucket
Dessert Set
Oven
Glass Ware
Thermo Ware Porcelain
Cup
Tiffin
Cup & Saucer
Lemon Set
Container
----------------------------------------------------------------------- LIFESTYLE
Gifts &
Time Zone
Opticals
Novelties
Ladies Wrist
Ladies Sun Glass Flower Vase
Watch
Mens Wrist
Mens Sun Glass Key Chain
Watch
Mens
Electric &
Perfume/Deo
Accessories
Electronics
Items
Belts
Battery(ABT) Spray
Wallets
Calculator(EEC) Deo
- TOYS & GAMES
Soft Toys
Dolls
Cycles & Scooters
Musical Toys
Barbie Doll Cycles
Non-Musical
Other Dolls Scooters
Board Games Infant Toys Video Games
Wooden Blocks Teether
T.V. Video Game
Puzzles
Swing
Hand Video Game
18
- STATIONARY
School
Office
Exam Board
Office File
Punching
Clay
Machine
Party Stuff
Balloons
Paper Mart
Diary
File
Ribbons
19
Fizzy
Babe :
Kitaan
Studio :
Blues &
Khakis :
Men Trousers
Zero
Kids Boys
Degree :
Paranoia :
Soil :
Men Shirts
Massa
Bay :
Men Trousers
& Bermudas
QUALITY CONTROL
20
Vishal Mega Marts dedicated professional Quality Control team ensures the
quality of their products. Their quality checks start the basic cloth and
accessories and end with our doing a full inspection on the finished items.
They believe that Quality Control is the key to success. Our goal is to give the
customer with the best quality and value for his money.
LOYALTY PROGRAMMES
21
Regional CEO: The Candidate should be MBA/CA with work exp. of min 12
years. Responsible for Complete profit generation of the designated region,
Building, Grooming, etc.
Area Manager (Operations): MBA/CA with relevant work exp. of min 10 years.
Responsible for handling multiple stores, Control costs and expenses etc.
Retail Store Manager: Graduate/Post Graduate with work exp. min 8 years in
Retail/FMCG industry. Responsible for all the store operations etc.
A new division has been started in Vishal Mega Mart of Bareilly i.e., Vishal
Care++ which deals in sale of commodities. It offers following insurances:
STORE DIRECTORY
24
GROUND FLOOR
Food Mart
Mens Wear
Life Style
Electronics
Computers
FIRST FLOOR
Ladies Wear
Kids Wear
Footwear
Home ware
Sports & Fitness
Travel Accessories
Restaurant
Household Items
Stationary
Jewellery
25
1) Exchange within 7 days from the days of purchase along with cash
memo & price tag.
2) Books, Body Care products, CD-ROM, cosmetics, Hair Accessories,
Fashion Jewellery, Food Items, Toiletries, & Undergarment cannot be
exchanged.
3) Inter Store Exchange is possible only for selected range of products.
4) Exchange Timing 11:30 am to 4 pm(except Saturday & Sunday)
5) After Sale Service of Home Appliances, Watches, Electronics will be
provided by authorized vendor only.
6) We request patrons to kindly bear us, as exchange will not be possible
on merchandise sold during Clearance sales, Bargain Bin Stock or
against any promotion scheme used or altered garments.
7) We reserve the right to determine whether the goods have been damaged
or used.
8) Garments with the tendency of fading does not carry colour guarantee. Goods
once purchased cannot be reimbursed for cash.
26
STORE MANAGER
(MR. ABHISHEK MATHURIA)
ASSISTANT STORE
MANAGER
(MR. ANURAG PRADEEP)
COMMERCIAL MANAGER
(MR. CHANDRESH)
HEAD CASHIER
(MR. SHYAM)
CASHIERS (4)
SALES EXECUTIVES
(TEAM LEADERS &
MEMBERS
27
28
EMPLOYEE SATISFACTION
Employee satisfaction is a measure of how happy workers are with their job and
working environment. Keeping morale high among workers can be of tremendous
benefit to any company, as happy workers will be more likely to produce more,
take fewer days off, and stay loyal to the company. There are many factors in
improving or maintaining high employee satisfaction, which wise employers
would do well to implement.
Many experts believe that one of the best ways to maintain employee satisfaction
is to make workers feel like part of a family or team. Holding office events, such
as parties or group outings, can help build close bonds among workers. Many
29
The backbone of employee satisfaction is respect for workers and the job they
perform. In every interaction with management, employees should be treated with
courtesy and interest. An easy avenue for employees to discuss problems with
upper management should be maintained and carefully monitored. Even if
management cannot meet all the demands of employees, showing workers that
they are being heard and putting honest dedication into compromising will often
help to improve morale.
30
4. Compensation and benefits: This is the most important variable for employee
satisfaction. Employees should be provided with competitive salary packages and
they should be satisfied with it when comparing their pay packages with those of
the outsiders who are working in the same industry.
31
It was believed for a long time, particularly by human relations experts, that
satisfied, workers were productive workers, but later researchers sounds it to be a
myth. No doubt some studies have reported positive correlation between
satisfaction & productivity but these are often not statistically significant.
BAYFIELD & CROCKETT concluded from a review of a number of research
studies that job satisfaction did not necessarily imply high performance and that
production may be only peripherally related to many of the goals towards which
the industrial worker may be striving.
o High Satisfaction & Low Productivity: Highly satisfied workers may turn
out to be low in productivity, if management is interested only in keeping
the employees happy, and not demanding of high productivity.
32
33
3) Exit Interviews: Exit interviews are one of the best ways to get true and honest
feedback from employees. The downside is that it takes time to build up a
significant amount of data from exit interviews.
4) Employee Attitude Surveys: Excellent guide to employee satisfaction attitude surveys: tells what they are, how to conduct them, how to use them
effectively.
34
Labour turnover
Absenteeism
Seeking a transfer
Low Morale
Frustration
Higher error rate than anticipated
Low performance
Bad behaviour
Try to avoid accepting new work
Bad communication with subordinates
35
36
Recognize the whole person. Employees are more than 9-to-5 robots who
turn off at night and can't wait until the starting bell rings the next morning.
All workers have lives, interests, and friends and family outside the officeand most are constantly struggling to balance increasingly hectic schedules.
While companies can't sacrifice unduly to the whims of a single individual,
making concessions where possible-allowing a long lunch break to attend a
child's school event, for instance, or permitting a sales executive to fly out
on Monday morning instead of Sunday night-can pay huge dividends in the
long run.
Mark out a clear path to growth. Some employees are content to remain
where they are in an organization, but most want to grow in their careers
over time. Business owners who wish to increase employee satisfaction
tend to look past formalities and establish genuine growth paths for all their
employees, not just their senior executives.
37
poor pay
poor compensation
lack of promotions
38
The factors that make an employee MORE satisfied are things like:
So there is a lot that can be done on the positive side to increase satisfaction.
Naturally, there are of course many opportunities on this side of the house where a
good talent management solution can help things along.
39
Employee
Dissatisfaction
Fulfillment
Commitment
Engagement
Employee
Satisfaction
Factors leading to
Dissatisfaction
Factors leading to
Satisfaction
Poor Pay
Poor Compensation
Advancement
Lack of promotion
Personal growth
40
EMPLOYEE MOTIVATION
The job of a manager in the workplace is to get things done through employees. To
do this manager should be able to motivate the employees. Basically, in order to
keep employees motivated there are 7 strategies that can be adopted, which
are as follows:
1) Providing positive reinforcements for the tasks accomplished and setting
higher goals to be achieved.
2) Setting down certain effective rules and regulations to be followed in the
office.
3) Seeing that fair rules are set in the office.
4) Looking into employee needs and seeing that they are comfortable in their
work environment.
5) There should be work related goals set from time to time.
6) There should be regular appraisals and platforms where employees can
share their on the job experiences
41
42
43
Employee Satisfaction means a lot for the management of Vishal Mega mart, Bly.
They deal with each & every aspect which can satisfy their employees. According
to them Human Resource is the most important part of any organization, and it is
very necessary for the organization to keep their employees happy in order to
achieve the organizational success & goal.
Employee satisfaction being a very important part of their ideology, the group is
sensitive to the requirements of its greatest asset and committed to ensure utmost
satisfaction and value for their hard work and dedication. This is the reason that
Vishal Mega Mart, Bly. enjoys faithful and good employees forever.
Employee satisfaction and motivation is really very important and thatswhy Vishal
Mega Mart provides different benefits, good working conditions, suitable time,
44
45
46
To find out the different motivational techniques used in Vishal Mega Mart.
To identify the facilities/benefits provided at Vishal Mega Mart to its
employees in order to increase their satisfaction level.
To find out the satisfaction levels of employees in Vishal Mega Mart.
To find out the relationship between employee satisfaction and productivity
of employees.
To find out the reasons for their dissatisfaction and provide suitable
suggestions to resolve them.
47
48
49
ABSTRACT
The Hackman and Oldhman Model have been tested in several areas with
additional testing needed in the service sector. This study tested the model within a
manufacturing company and evaluated several of the dimensions of the model.
50
This paper evaluates two of these dimensions; high internal work motivation and
task significance. The plan that was surveyed has a population of 1,000 with 200
sampled. The company examined is a larger manufacturer of electric motors and
the sample was taken from one plant with all three shifts samples. The plant has a
population of 1,000 with 200 sampled. A comparison study was done in a major
retail company. From the survey sample of 534 employees of the retail company,
330 responses were returned, indicating a 62 percent response rate. The average
age of those responding to the survey was 37.9 years. Males accounted for 22.7
percent of the respondents while 72.7 percent were female.
ABSTRACT
This paper studies differences in job satisfaction and intrinsic work motivation
between employees with different characteristics. Based on a study of the
literature assumptions regarding these differences are developed and tested on data
from a survey in the Nordic countries. In this survey 9,623 employees from
randomly selected households in the Nordic countries participated. Among the
51
findings are that Danish workers were found to be the most satisfied and that there
is no difference between the genders with respect to job satisfaction in the Nordic
countries.
52
RESEARCH METHODOLOGY
Type of Data:
Sampling Plan :
1) Sample Size : 35
2) Sample Unit: Employees of Vishal mega Mart
3) Sample Area Vishal Mega Mart, Bareilly
54
Response
Satisfied
Partly Satisfied
Unsatisfied
No. of Response
12
23
-
% of Response
34.29
65.71
-
70
60
Satisfied
50
40
Partly
Satisfied
30
20
Unsatisfied
10
0
% of Response
55
Interpretation: Most of the people are partially satisfied with their job, which
shows they are not fully satisfied with their job.
Response
Satisfied
Partly Satisfied
Unsatisfied
No. of Response
5
13
17
% of Response
14.29
37.14
48.57
50
Satisfied
40
30
Partly
Satisfied
20
Unsatisfied
10
0
% of Response
56
Interpretation: This shows that the employees are not happy with the salary
provided to them in Vishal Mega Mart; this also reflects
that
level people.
Q3) Are you aware of various benefits which Vishal Mega Mart is providing to its
employees?
Response
Yes
No
No. of Response
33
2
% of Response
94.29
5.71
100
80
60
Yes
40
No
20
57
0
% of Response
5.71%
Q4) Are you satisfied with the working environment and conditions of Vishal
Mega Mart?
Response
Satisfied
Partly Satisfied
Unsatisfied
No. of Response
27
5
3
% of Response
77.14
14.29
8.57
80
70
Satisfied
60
50
Partly
Satisfied
40
30
20
Unsatisfied
10
0
% of Response
58
Interpretation: Most of the people i.e., 77.14% people are fully satisfied and
14.29% of people are partly satisfied with the working
conditions and environment, 8.57% of the
employees are not at
KVS.
Q5) Are you satisfied with the work culture of Vishal Mega Mart?
Response
Satisfied
Partly Satisfied
Unsatisfied
No. of Response
30
3
2
% of Response
85.72
8.57
5.71
90
80
70
60
50
Satisfied
40
Partly Satisfied
30
Unsatisfied
20
10
0
% of Response
59
Interpretation: This analysis shows that most of the employees are satisfied with
the work culture of Vishal Mega Mart. This shows that
work
the
themselves
Response
Yes
No
No. of Response
30
5
% of Response
85.71
14.29
90
80
70
60
50
Yes
40
No
30
20
10
0
% of Response
60
Interpretation: 85.71% of the employees are comfortable with the timings of the
job; this shows that there is mutual understanding between
the
timings of
set after
residence.
Q7) Are your ideas welcomed and appreciated by the management for the growth
of business?
Response
Yes
No
To Some Extent
No. of Response
23
4
8
% of Response
65.71
11.43
22.86
70
60
50
Yes
40
No
30
20
To Some
Extent
10
0
% of Response
61
Response
Yes
No
To Some Extent
No. of Response
22
4
9
% of Response
62.86
11.43
25.71
70
60
50
Yes
40
No
30
20
To Som e
Extent
10
0
% of Response
62
Response
Yes
No
To Some Extent
No. of Response
9
21
5
% of Response
25.71
60
14.29
60
50
Yes
40
30
No
20
To Som e
Extent
10
0
% of Response
Interpretation: 60% of the employees feel that there is no proper promotion and
growth for them in the organization, which is one of the
reasons
63
according to the
of promotion.
Response
Yes
No
To Some Extent
No. of Response
34
1
% of Response
97.14
2.86
100
80
Yes
60
No
40
To Som e
Extent
20
0
% of Response
Interpretation: 97.14% people agree with the fact that job satisfaction increases
the productivity of employees.
64
Response
Yes
No
To Some Extent
No. of Response
4
29
2
% of Response
11.43
82.86
5.71
90
80
70
Yes
60
50
No
40
30
To Som e
Extent
20
10
0
% of Response
FINDINGS
65
Only 34.29% of the employees working in Vishal Mega Mart are satisfied
from their job.
The remaining 65.71% of the employees are partly satisfied that means
they are somewhat dissatisfied from the job. They should not be left
ignored because their dissatisfaction could be proved fatal for the
organization. As satisfied employees contribute their best efforts towards
the growth and success of the organization.
48.57% of the employees are not fully satisfied from the salary, this is a
clear indicator that employees feel that they are getting less than what
they deserve.
Almost all the employees are fully aware of different benefits available to
them.
As far as job security is concerned, it is low in Vishal Mega Mart and
hence employees are not free of this fear.
14.29% employees are satisfied with their salary and remaining are not
satisfied.
66
CONCLUSION
67
Job satisfaction has its own definition for every employee. On the whole job
satisfaction broadly involves five aspects and they are- salary, supervision,
Promotions, relations with coworkers and most importantly their work which
they perform for the organization. But according to the analysis, conclusion
may be summarized as follows:.
Employees in Vishal Mega Mart enjoy proper recognition & full faith of their
employers.
In Vishal Mega Mart ideas of employees are welcomed, by which employees
feel themselves as a part of Vishal Mega Mart and not just an employee.
Another good step to attain high level of job satisfaction of employees is
maintaining peaceful, good, satisfactory, faithful human relations with their
employees. Vishal Mega Mart is also providing good working conditions as
well as good working environment to their employees.
Satisfactory work culture is there in Vishal Mega Mart which is acceptable by
all the employees.
After performance appraisal, if the employer finds that performance of an
employee is outstanding, he provides reward to that employee as a symbol of
appreciation and motivation. Employees are satisfied due to this reason also.
68
LIMITATATIONS
69
One major limitation of this study is that time is limited, as this report is to
be completed within 1 months, so more detailed analysis is not possible to
be done.
The respondents were too busy to providing me proper time for the project.
70
71
RECOMMENDATIONS
On the basis of this study, suggestions to the Vishal Mega Mart are:-
As it is observed that the policy of Vishal Mega Mart to measure the employees
satisfaction is on the basis of target achievement. But Vishal Mega Mart should
not focus on turnover as a measurement of level of job satisfaction of employees
because achieving the target does not mean that the employees are happy with
the policies, rules, etc. of the organization.. Turnover is not the appropriate basis;
Vishal Mega Mart should rather focus on more effective measurement
techniques.
Vishal Mega Mart should provide incentives to their employees for the
achievement of target for full satisfaction of employees.
Vishal Mega Mart should provide job security to it performing employees.. This
will motivate them to work hard.
There should be proper availability of promotion and growth for the employees
in the organization.
Another important thing is that there must be good amount of increment in their
salary every year. This is the biggest tool in the hands of employers to gain
confidence, faith and satisfaction of their employees.
72
73
BIBLIOGRAPHY
BOOKS CONSIDERED ARE:
1) ASWATHAPPA K- Human Resource and Personnel Management, TATA
MCGRAW- HILL PUBLISHING COMPANY LIMITED, New Delhi,2005,4 th
Edition
2) GARY DESSLER- Human Resource Management, PHI Publications, New Delhi,
1999, 9th Edition
3) KOTHARI.C.R- Research Methodology Methods & Techniques, WISHWA
PRAKASHAN, New Delhi,2001,3rd Edition
4) MONDY NOE- Human Resource Management, THI Publications, 2007, 9th
Edition.
5) RAO V.S.P- Human Resource Management, Excel Publication, 2000, 2nd Edition.
6) BHATTACHARYA D.K. - Human Resource Management, TMH Publications,
Delhi, 2002, 2nd edition.
7) MAMORIA C.B. - Personnel Management, Himalaya Publications, New Delhi,
1997, 12th edition.
REFERENCES:
Engineering Management Journal, Dec 2000
Journal of Diversity Management Third Quarter 2008 Volume 3
Journal of Employee Relations, 2004 Volume 26
WEBSITES USED:
www.citehr.com
www.managementparadise.com
74
75
QUESTIONNAIRE
Q1. Are you satisfied with your job?
a) Fully Satisfied
b) Partially Satisfied
c) Not Satisfied
Q2. Are you satisfied with the salary provided to you?
a) Fully Satisfied
b) Partially Satisfied
c) Not Satisfied
Q3. Are you aware of various benefits which Vishal Mega Mart is providing to its
employees?
a) Yes
b) No
Q4. Are you satisfied with the working environment and conditions of Vishal Mega
Mart?
a) Fully Satisfied
b) Partially Satisfied
c) Not Satisfied
Q5. Are you comfortable with the timings of your job?
a) Yes
b) No
Q6. Are your ideas welcomed and appreciated by the management for the growth of
business?
a) Yes
b) No
Q7. Is there any kind of appreciation for your good performance?
a) Yes
b) No
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Q8. Is there proper promotion and growth for you in the organization?
a) Yes
b) No
Q9. Do you think job satisfaction increases the productivity of employees?
a) Yes
b) No
Q10. Is your job affecting your personal life?
a) Yes
b) No
Q11. Does your job motivate you?
a) Yes
b) No
Personal Information
Name: ..
Age: .
Gender:
1) Male
2) Female
Designation: .
Salary:
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