Curso de Ingles para Turismo

ENGLISH FOR TOURISM
Lesson
01
Cmo solicitar informacin turstica - Cmo brindar informacin turstica - Vocabulario de viajes - Dar consejos
- Recomendar
Lesson
02
Cmo alquilar un automvil - Vocabulario de alquiler de un automvil - Tipos de vehculos - Partes de un

automvil - Kind of / Type of - Recordar algo
Lesson
03
En el aeropuerto - Vocabulario del aeropuerto - Vocabulario del avin - Expresar una necesidad
Lesson
04
Hacer un anuncio - Anuncios en el avin - Comidas en el avin - Vocabulario del avin - Partes de un avin Dar rdenes
Lesson
05
Hacer una reserva hotelera - Vocabulario de reservas hoteleras - Tipos de habitacin y hoteles - Dar una
alternativa
Lesson
06
Registrarse en el hotel - Nacionalidades - Vocabulario del hotel - Expresar una causa o un resultado
Lesson
07
Cmo brindar informacin de los servicios del hotel - Servicios de un hotel - Trminos tcnicos de hotelera Have something done
Lesson
08
Cmo realizar el proceso de facturacin y partida del hotel - Expresar un deseo - Enfatizar
Lesson
09
Cmo ordenar y atender a clientes en un restaurante - Vocabulario del restaurante - Sabores - Puntos de
coccin de la carne
Curso de Ingls para Turismo - Lesson 1

Part 1. INTRODUCTION
Temas de esta leccin
Lectura y anlisis
En esta unidad el tema consiste en brindar informacin general sobre viajes y recomendaciones especficas
Solicitar informacin
Cmo pedir informacin relacionada con los viajes y cmo realizar preguntas
Brindar informacin
Es fundamental aprender a brindar la informacin a las personas que necesitan o desean realizar un viaje
Vocabulario de viajes
Listado de palabras bsicas ms usuales en turismo
Dar consejos
Estructuras gramaticales usadas para brindar consejos
Recomendar
Estructuras gramaticales usadas para recomendar algo
Exercises
Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin
Part 2. READING
At the travel agency
Read the dialogue and try to understand it.
Agent: Good morning, sir. How may I help you?
Customer: Good morning. I intend to visit England with my wife. What would you
recommend?
Agent: Well, we have several package deals. How long do you plan to stay?
Customer: We will stay around two weeks.
Agent: In that case, I would recommend you our all-inclusive tour.
Customer: What does it include?
Agent: It includes air and ground transportation, accommodation, meals and guided
visits.
Customer: I really like that. May I have a brochure, please?
Agent: Of course, sir.
Language Focus
Read the vocabulary notes and try to remember the meanings.
How may I help you?
En qu puedo ayudarle? Es la frmula de cortesa que se utiliza

normalmente para ofrecer ayuda al cliente. Tambin puede
decirse What can I do for you?
to intend to
tener la intencin de
several
varios
package deal
paquete turstico
to plan
planear, tener planeado
to stay
permanecer, quedarse
all-inclusive tour
viaje con todo includo
air transportation
transporte o traslado areo
ground transportation
transporte o traslado terrestre
accommodation
alojamiento
meal
comida
guided visit
visita guiada
brochure
folleto
Part 3. NEW WORDS AND EXPRESSIONS

This is a list of related vocabulary that you must learn and remember.
Asking for information - Solicitar informacin

I intend / plan to visit...
Tengo intencin de visitar...
What would you recommend?
Qu me recomendara?
Where should I go?
Qu debera hacer?
What does the tour include?
Qu incluye la visita guiada?
Are all meals included in the package?
Estn includas todas las comidas en el paquete?
What kind of hotels can you offer?
Qu clase de hoteles puede ofrecer?
Does the guide speak English?
La gua habla ingls?
How many days will we stay at...?
Cuntos das nos quedaremos en...?
How long does it take to get to...?
Cunto se tarda en llegar a...?
May I have a brochure, please?
Me dara un folleto, por favor?
Giving information - Dar informacin

We have several packages to...
Tenemos varios paquetes tursticos a...
We can offer you a better hotel.
Podemos ofrecerle un hotel mejor.
You'd better travel by train.
Ser mejor que viajara en tren.
I suggest you take a round trip flight.
Le sugiero tomar un vuelo de ida y vuelta.
You can rent a car when you arrive.
Puede rentar un auto cuando llegue.
Why not spend two days in Edinburgh before coming back?

Por qu no pasar dos das en Edimburgo antes de regresar?
All our tours include a Spanish-speaking guide.
Todos nuestros tours incluyen una gua de habla hispana.

Travel vocabulary
travel agency
agencia de viajes
travel agent's
agencia de viajes
travel agent
agente de viajes
tour operator
operador turstico
accommodation
alojamiento
brochure
folleto
car rental
alquiler de coches
customer
cliente
discount
descuento
group tour
viaje grupal
package deal
paquete
package tour
viaje organizado
package holiday (GB)
vacaciones organizadas
package vacation (US)
vacaciones organizadas
all-inclusive tour
viaje con todo includo
holiday (GB)
vacaciones
vacation (US)
vacaciones
journey
viaje
trip
viaje
travel
viaje
itinerary
itinerario
travel guide
gua de turismo
meal
comida
ticket
boleto, billete
downtown (US)
centro de la ciudad
city centre (GB)
centro de la ciudad
bargain
oferta, ganga
special rate
tarifa especial
group rate
tarifa grupal
high season
temporada alta
low season
temporada baja
US=American English GB=British English
Travel, journey or trip?

Travel is used to mean the general activity of moving from one place to another.
Air travel is faster than rail travel.
Journey refers to travelling a long distance, or travelling regularly, emphasizing on the idea of travelling itself.
We had a long journey through the mountains.
Trip refers to travelling a short distance, or an unusual journey, emphasizing on the place or the reason of
travelling.
His job involves a lot of business trips.
Part 4. GRAMMAR
Giving advice
Para brindar un consejo o sugerir algo, se pueden utilizan las siguientes formas:
You should + do something
You shouldn't + do something
You should visit the Louvre museum.
You shouldn't miss the Mona Lisa.
You ought to + do something
You oughtn't to + do something
You ought to go to the Tate Gallery.
You oughtn't to skip the Turner collection.
If I were you, I would + (not) + do something
If I were you, I would travel by train.
If I were you, I wouldn't go to that museum on Sundays.
Why don't you +verb ?
Why don't you rent a car?
Recommending
Para recomendar algo, se utiliza el verbo to recommend con las siguientes estructuras:
to recommend + somebody + to do something
I recommend you to visit Edinburgh.
to recommend that + somebody + do something
I recommend that you walk along the promenade.

to recommend + gerund
I recommend eating local food.
Part 5. EXERCISES
Exercise 1
Fill in the blanks with the words from the list.
recommend - offer - stay - packages - itinerary
all-inclusive - brochure - hotels - cities
may - can - about - long
- Good morning. How
I help you?
- Good morning. We would like to travel around Europe but we aren't sure which countries to visit. What would
you
- Well, we have different
and we can also
- Yes, we would really like to travel with a group of people. How
you our
tours.
are the tours that you offer?
- You can take the 20-day tour or the 30-day tour. In both cases you will visit the most important
in Europe. The difference is that on the second one you will
- I see. We will have to think
it. May we have a
- Yes, here you are. On this page, you

the
and the complete
longer in each place.

, please?
see the different options, the description of

.
Part 5. EXERCISES
Exercise 2
Write the sentences using the words given.
visit - the Guggenheim Museum - Monday

I recommend you
eat - local specialties - market

You should
travel - bus
You ought
stay - Royal Hotel - longer

Why don't
visit - that neighbourhood

If I were you,
make a reservation
You should
miss - fireworks - 8 o'clock

You shouldn't
arrive early - get tickets

I recommend that
buy souvenirs - last day

We recommend buying
Part 5. EXERCISES
Exercise 3
Read the passage and answer the questions.
Tourism has become a popular global leisure activity. In 2008, there were over 922 million
international tourist arrivals, with a growth of 1.9% as compared to 2007. International
tourism receipts grew to US$944 billion (euro 642 billion) in 2008, corresponding to an
increase
in
real
terms
of
1.8%.
Tourism is vital for many countries, such as Egypt, Greece, Lebanon, Spain and Thailand,
and many island nations, such as The Bahamas, Fiji, Maldives, and the Seychelles, due
to the large intake of money for businesses with their goods and services and the
opportunity for employment in the service industries associated with tourism. These
service industries include transportation services, such as airlines, cruise ships and
taxicabs, hospitality services, such as accommodations, including hotels and resorts, and
entertainment venues, such as amusement parks, casinos, shopping malls, music venues
and theatres.
Questions about the text

1. There were more tourist arrivals in 2008 than in 2007.
True.
False.
It's not said on the text.
2. In 2008, international tourism generated

$ 944,000,000.
$ 944,000,000,000.
$ 944,000,000,000,000.
3. Tourism is vital for many island nations.
True.
False.
4. Tourism generates few employment opportunities.
True.
False.
5. Resorts are classified as
transportation services.
hospitality services.
entertainment venues.
Part 5. EXERCISES
Exercise 4
Read the article and answer the questions.
Burma's Tourist Industry Booms

Source: VOA News
Burma's political reforms have drawn international attention and sparked a boom in its still fledging tourism
industry. Hotels and tour operators are scrambling to meet the growing demand from visitors eager to witness a
country in the midst of transformation.
This week in Rangoon 20 contestants competed for the title of Miss Tourism Myanmar 2012, a beauty pageant
organized by the tourism board to appeal to foreign visitors.
Tourism Board Secretary Kyaw Htun says Aung San Suu Kyi's endorsement of "responsible tourism" last year
has been a vital boost in Burma, also known as Myanmar.
"Before 2010 the Lady [Suu Kyi] didn't support visitors to come to Myanmar, but after 2010 she was encouraging
visitors to come see Myanmar," noted Htun.
Since Aung San Suu Kyi's release from house arrest in 2010, tourism has more than doubled, and is projected to
keep increasing at a rate of 30 percent per year.
Burma's political isolation has long kept it off the typical itinerary of holiday travelers. Now, it is that isolation and
ongoing political reforms that are drawing newcomers - some of whom are still anxious about visiting.
"The reason I'm here in Myanmar, I'm interested in the political situation," said Mari Nakogawa, a tourist from
Japan. "Like Aung San Suu Kyi, I cannot say it here, it's kind of scary. Most of Japanese newspapers say
Myanmar is dangerous."
Hotels in Burma are now booked several months in advance, doubling room prices in some cases.
But it's not only tourists who are eager to visit. Alex Ruther is the manager of the upscale Savoy Hotel.
"Because the country's opening up, the foreign investment laws are changing as well, so a lot of foreigners can
come in and invest. Foreign companies [are] coming in so it definitely puts the country on the global map," said
Ruther.
For Burma's visitors, such as these visiting the famed Shwedagon Pagoda, both the old attractions and the new
changes are an enticing draw.

1. Why has tourism to Myanmar increased?
The Tourism Board offered discounts to appeal foreign visitors.
10
Visitors are now encouraged to visit the country.

Political isolation has attracted foreign travelers.
2. Hotel prices have increased.
True.
False.
3. Many foreigners are also investing in the country.
True.
False.
4. Tourist are attracted only by old attractions like pagodas.
True.
False.
Part 5. EXERCISES
Exercise 5
Grammar Revision
Write the past form of the verbs in brackets.
1. The plane (arrive)

2. Our guide (take)
3. The tour (start)
at 7.10.
us to many different places.
on June 5th.
4. We had many options but we (choose)

5. I have always (dream)
6. We (drive)
the longest tour.
of going to England.
through a very nice area yesterday.
11
7. Our tour guide (leave)
us at the museum and went for a drink.
8. We went to the casino last night and we almost (lose)

9. During our trip we (meet)
10. She (write)
all our money.
a lot of interesting people.

a letter to her boyfriend from Paris.

Lectura y anlisis
En esta unidad el tema consiste en alquilar un automvil
Alquilar un automvil
Cmo solicitar el alquiler de un automvil, preguntar por las caractersticas y costos asociados
Vocabulario de alquiler de un automvil
Listado de palabras ms utilizadas para alquilar un auto
Tipos de vehculos
Listado de palabras para definir las clases de vehculos
Vocabulario extra
Partes de un automvil
Kind of / Type of
Expresiones usadas para clasificar elementos
Recordar algo
Estructuras gramaticales usadas para recordar algo a alguien
Exercises
Part 2. READING
Renting a car
12
Staff: Good morning, sir.

Customer: Good morning. I would like to hire a car.
Staff: What kind of car would you prefer? Compact, standard or full-size?
Customer: A small one would be fine.
Staff: Great. How long will you rent it for?
Customer: One week.
Staff: Would you like to pay an additional insurance policy?
Customer: Yes, please. How much is it then?
Staff: The total would be 300 pounds for the week, with unlimited mileage and insurance.
Customer: OK. Can I return the car at any other city?
Staff: Absolutely, sir. You can return the car at any of our offices around the country with no additional cost. I
remind you that you must fill the tank before returning it. May I get your driver's license and your credit card,
please?
Customer: Yes, here you are.
Staff: Thank you. Here are the keys. You can pick up your car at the car park.
Language Focus
to hire/rent a car
alquilar/rentar un auto
kind of
clase de
compact
compacto
full-size
grande
how long... for?
por cunto tiempo...?
insurance policy
pliza de seguro
unlimited mileage
kilometraje ilimitado
13
absolutely
absolutamente
office
oficina
with no additional cost
sin costo adicional
to remind somebody
that...
recordar a alguien que...
to fill the tank
llenar el tanque de combustible
driver's license
licencia de conductor
credit card
tarjeta de crdito
keys
llaves
to pick up
tomar, elegir
car park
estacionamiento
14

Renting a car - Alquilar un automvil

I would like to rent a car.
Me gustara alquilar un coche.
What kind of car would you prefer?
Qu clase de vehculo prefiere?
How long will you rent it for?
Por cunto tiempo lo alquilar?
Would you like to pay an additional insurance policy?
Le gustara pagar una pliza de seguro adicional?
Can I return the car at any other city?
Puedo devolver el coche en cualquier otra ciudad?
Do you offer cars with GPS?
Ofrecen autos con GPS?
There is an additional cost for that.
Existe un cargo adicional para eso.
There is no additional cost for that.
No existe un cargo adicional para eso.
You must fill the tank before returning the car.
Debe llenar el tanque antes de devolver el coche.
You must pay a security deposit.
Debe pagar un depsito de seguridad.
The deposit will be refunded when you return the car.
Se le reintegrar el depsito cuando devuelva el coche.
May I see your driver's license, please?
Podra ver su licencia de conductor, por favor?
15

Car rental vocabulary
car hire (GB)
alquiler de coches
car rental (US)
alquiler de coches
car park (GB)
estacionamiento
parking lot (US)
estacionamiento
driver's license (US)
licencia/carnet de conductor
driving licence (GB)
licencia/carnet de conductor
credit card
tarjeta de crdito
insurance
seguro
insurance policy
pliza de seguro
collision damage waiver

(CDW)
exencin de responsabilidad
por daos de colisin
supplemental liability insurance (SLI)
seguro suplementario de responsabilidad civil
mileage
kilometraje
mileage limit
lmite de kilometraje
unlimited mileage
kilometraje ilimitado
medium-priced
de precio accesible
high-priced
de precio alto
low-priced
de precio bajo
daily rate
tarifa diaria
per day
por da
weekly rate
tarifa semanal
per week
por semana
weekend special
tarifa de fin de semana
to pick up the car
recoger el auto
to return the car
devolver el auto
to drive a car
conducir un vehculo
to fill the tank
llenar el tanque
Types of car
compact car
auto compacto, pequeo
standard-size car
auto estndar, mediano
full-size car
auto grande
luxury car
auto de lujo
SUV (sports utility vehicle)
vehculo deportivo
4WD (four wheel drive)
vehculo 4x4
16
motor home
casa rodante
pickup truck
camioneta
van
furgoneta, camioneta
automatic car
coche automtico
manual car
coche manual
Extra vocabulary: Parts of a car
Part 4. GRAMMAR
Kind of / Type of
Estas palabras pueden usarse indistintamente para hacer referencia a la variedad de elementos en un conjunto.
kind of + noun
What kind of car do you prefer?
type of + noun
What type of car do you offer?
Tambin pueden utilizarse las formas del plural:
kinds of + noun
What kinds of car do you prefer?
We have different kinds of car.
types of + noun
What types of car do you offer?
We have several types of car.
Reminding something
Para recordar algo a alguien, se usa la siguiente estructura:
to remind + somebody + to do something
I remind you to return the car before 8pm.
to remind + somebody + that
I remind you that you should return the car before 8pm.
Remember or remind?
Remember means to 'have the memory of something', 'not forget something'.
Remember that you have an appointment with the doctor today.
17
Remind means 'make somebody remember'.

I remind you that you have an appointment with the doctor today.
Part 5. EXERCISES
Exercise 1
long - kind - weekly - compact - full-size
insurance - agencies - rate - offer
return - discount - mileage
- Good morning, madam.
- Good morning. I would like to rent a car.
- What
of car do you prefer?
- Well, I'm used to my
car, but I would really like to rent a smaller one. I guess a
would be fine.
- Certainly. How
will you rent it for?
- Ten days. Do you offer a special
for renting it more than a week?
- Unfortunately not. But you can get the reduced

- OK. Thanks. Does this
rate and pay the extra days at the daily rate.
include unlimited
- Yes, madam. And you can also
the car at any of our
and
?
in the country.
Part 5. EXERCISES
Exercise 2
18
car - would - prefer

What kind
several - types - car

We have
rate - day
How much
insurance - included
What kind
should - return - car - here

I remind you that
extra - cost - that

There is
must - fill - tank

You
long - rent - car - for

How
must - pay - security deposit

I remind you that you
Part 5. EXERCISES
Exercise 3
Read the passage and answer the questions.
Rental
conditions
Car rentals are subject to many conditions which vary from one brand to another. The
vehicle must be returned in a good condition and must not exceed a maximum driven
distance, otherwise extra fees may be incurred. Additionally, some companies set a
minimum age for the vehicle driver, which in some cases is as high as 25, even in
countries where the minimum legal age to hold a driver's license is much lower. In all
cases a valid, current driver's license is required in order to rent a vehicle.
Recent conditions have utilized GPS technology to limit maximum speeds or driving to
specific regions. Renewable fuel vehicles are available in certain areas.
19
Car rental companies in Sydney, Perth or anywhere else in Australia have different levels
of
damage
responsibility
if
you
have
an
accident.
The vast majority of car rental companies require the use of a credit card to make it easier
for them to trace a person should they attempt to steal a car, or to charge additional fees
at will if a defect is later found with the car.

1. You may have to pay extra fees if you exceed the maximum speed.
True.
False.
2. In some cases you must be 25 to rent a car.
True.
False.
3. If you are older than 25, you don't need a driver's license to rent a car.
True.
False.
4. You can rent a car with GPS if you want.
True.
False.
5. Why is a credit card required?
Because you must pay before you rent the car.
To show that you are older than 25.
The company can charge you fees for broken parts of the car.
20
Part 5. EXERCISES
Exercise 4
Listen to the audio clip and answer the questions.
Americans
Try
Renting
Their
Car
to
Strangers
Free market solution is designed to help neighborhoods make do with fewer cars
Source:
VOA
News
Click here to listen
Questions about the audio clip

1. According to statistics, there are more than ___ cars for every 10 Americans.
7.
8.
9.
2. Most of the time those cars are
parked at home.
in traffic jams.
rented by foreigners.
3. Personal cars can be rented by the hour, day or week.
True.
False.
4. The Oregon Legislature is considering new laws to ban person-to-person car rentals.
True.
False.
5. Person-to-person rentals began in Germany
5 years ago.
21
8 years ago.
10 years ago.
6. The car sharing companies take a commission of ___ of the rental price.
30 to 35%.
30 to 40%.
35 to 40%.

Lectura y anlisis
En esta unidad el tema consiste en la facturacin el equipaje en el aeropuerto, la eleccin del asiento y
preguntas relacionadas
En el aeropuerto
Cmo brindar informacin durante el proceso de facturacin de equipaje
Vocabulario del aeropuerto
Listado de palabras bsicas relacionadas con el aeropuerto
Vocabulario extra
Listado completo de palabras relacionadas con el aeropuerto y el avin
Expresar una necesidad
Uso del verbo 'need'
Exercises
Part 2. READING
At the airport
- Good evening.
- Good evening, sir. May I see your passport, please?
- Here you are.
- How many bags are you checking in?
- Only one suitcase. I will take this carry-on bag with me.
22
- All right. Your luggage will go directly to your final destination, you don't need to pick it up in your stopover.
- Great.
- Would you prefer a window seat or an aisle seat?
- A window seat.
- I can offer you one in the middle of the cabin or one in the rear end. Which one do you prefer?
- I guess the one in the rear will be more comfortable and quiet.
- All right. Here's your boarding pass. You have seat 45E. Please proceed to gate 12 at 8 o'clock.
- Thank you.
- Thank you, sir. Have a pleasant flight!
Language Focus
May I...?
Podra...?
bags
piezas de equipaje, maletas, valijas
to check in
facturar el equipaje
suitcase
maleta, valija
carry-on bag
maleta, valija de mano
luggage
equipaje
final destination
destino final
to pick up
recoger
23
stopover
escala
window seat
asiento del lado de la ventana
aisle seat
asiento del lado del pasillo
cabin
cabina, compartimento
rear end
parte trasera
comfortable
cmodo
quiet
silencioso, tranquilo
boarding pass
pase de abordo
gate
puerta de embarque
have a pleasant flight!
que tenga un buen viaje! Literalmente, que tenga un vuelo

placentero!
24

At the airport - En el aeropuerto

May I see your passport, please?
Podra ver su pasaporte, por favor?
You need a visa to enter the country.
Necesita una visa para entrar al pas.
How many bags are you checking in?
Cuntas maletas va a facturar?
Do you have a carry-on bag?
Tiene una maleta de mano?
Only one carry-on bag is allowed.
Slo se permite una maleta de mano.
Baggage limitation is 20 kilos per person.
El lmite de equipaje es 20 kilos por persona.
You have 10 kilos of excess baggage.
Tiene 10 kilos de exceso de equipaje.
Would you prefer a window seat or an aisle seat?
Prefiere un asiento del lado de la ventana o un asiento del lado del pasillo?
Here's your boarding pass.
Aqu tiene su pase de abordo.
You have seat 4A.
Tiene el asiento 4A.
Please proceed to gate 12.
Por favor dirjase a la puerta 12.
You must pick up your luggage at destination.
Debe recoger el equipaje en su destino.
You must pick up your luggage from carousel 4.
Debe recoger su equipaje en la cinta 4.
Flight number 101 is now boarding.
El vuelo nmero 101 se est abordando en este momento.
Arrivals are delayed / on schedule.
Las llegadas estn demoradas / en horario.
25
Departures are delayed / on schedule.

Las salidas estn demoradas / en horario.
Please proceed through security.
Por favor pase por la seguridad.
Please proceed through customs and immigration.
Por favor pase por la aduana e inmigracin.
Please have your passport ready for inspection.
Por favor tenga el pasaporte listo para inspeccin.

Airport vocabulary
airport
aeropuerto
air traffic control
control de trnsito areo
airline
aerolnea
airline counter
mostrador
aisle seat
asiento del lado del pasillo
animal in hold
animal vivo en la bodega
arrivals
llegadas
arrivals are delayed
las llegadas estn demoradas
arrivals are on schedule
las llegadas estn en horario
departures
salidas
departures are delayed
las salidas estn demoradas
departures are on schedule
las salidas estn en horario
baggage / luggage
equipaje
baggage allowance
lmite de equipaje
baggage carousel (US)
cinta transportadora de equipaje
baggage claim
reclamo de equipaje
baggage compartment
compartimiento para equipaje
boarding pass
pase de abordo
carry-on luggage
equipaje de mano
checked luggage
equipaje facturado
check-in desk
mostrador de facturacin
concourse
explanada
connecting flight
conexin
control tower
torre de control
customs
aduana
customs official
funcionario de aduana
delayed
demorado
26
departure lounge
saln de espera
direct flight / non-stop flight
vuelo directo
domestic flight
vuelo de cabotaje
excess baggage
exceso de equipaje
excess baggage charge
recargo por exceso de equipaje
final destination
destino final
flight number
nmero de vuelo
gate
puerta
hand luggage / baggage
equipaje de mano
immigration
inmigracin
immigration official
funcionario de inmigracin
international flight
vuelo internacional
landing
aterrizaje
luggage / baggage
equipaje
luggage allowance
lmite de equipaje
luggage compartment
luggage conveyor belt (GB)
cinta transportadora
passport
pasaporte
runway
pista
scales
balanzas
seat
asiento
stopover
escala
suitcase
maleta
take-off
despegue
terminal
terminal
trolley
carrito
visa
visado, visa
window seat
asiento del lado de la ventanilla
Extra vocabulary: At the airport
Part 4. GRAMMAR
Need
El verbo to need (necesitar) se utiliza para hablar de algo que es necesario:
27
need + to + verb
You need to go to gate 4 now.
Necesita ir a la puerta 4 ahora.
La forma negativa se usa para dar permiso a alguien a que no haga algo en el futuro inmediato, porque no es
necesario.
don't need + to + verb
You don't need to check in carry-on luggage.
No necesita facturar el equipaje de mano.
needn't + verb
You needn't check in carry-on luggage.
No necesita facturar el equipaje de mano.
Sin embargo, cuando se habla de la inexistencia de una necesidad general (es decir, no es especfico para una
persona ni es algo que suceder en el futuro inmediato) slo se puede usar la primera estructura.
don't need + to + verb
You don't need to pack a sweater because it's summer there.
No necesitas llevar un suter porque all es verano.
Existe otra forma negativa que se usa para decir que una accin realizada en el pasado no era necesaria.
needn't have + past participle
You needn't have carry this bag with you. You could have checked it in.
No necesitabas llevar esta maleta contigo. Podras haberla facturado.
(Llevaste la maleta y no era necesario).
Por ltimo, se utiliza otra forma distinta cuando se trata de una accin no realizada en el pasado porque no
era necesaria.
didn't need + to + verb
I didn't need to wait at the gate. They were boarding when I got there.
No necesit esperar en la puerta. Ya estaban subiendo al avin cuando llegu all. (No esper porque no fue
necesario).
Part 5. EXERCISES
Exercise 1
check in - are - exceeds - excess - proceed
aisle seat - boarding - boarding pass - gate
passport - suitcases - window seat
28
- Good morning, madam. May I get your

- Here you
, please?
- How many pieces of luggage will you

- These two
- Let's see. I'm sorry, madam. Your luggage
the limit. You will have to pay $100 for
luggage.
- Oh, no problem.
- Would you like a
or an
- It's the same.

- OK, then. Here's your
in terminal 2.
. You have seat 8C. Please
to
number 4
will start at 5.40.
Part 5. EXERCISES
Exercise 2
get - passport - please
May I
bags - are - checking in

How many
carry-on - bag
Do you have
limitation - 23 kilos - person

Baggage
excess - baggage
You must pay $50
29
prefer - window - seat

I
need - proceed - gate 3 - now

You
need - board - yet

We don't
need - check in
I didn't
Part 2. EXERCISES
Exercise 3
Look at the picture and then choose the correct option to answer the following questions
These people are
They are
They have a
airport.
for their flight.
bag with them.

l
The man is working on his

The woman is talking on her
The monitors show the
Their flight is
computer.
m
phone.
and
They will need to proceed to
number 12.
30
Part 5. EXERCISES
Exercise 4
Read the article and answer the questions.
Two
Major
US
Airlines
Source:
VOA
Win
Merger
Approval
News
Two major U.S. airlines have won approval to merge. United Airlines is to
purchase Continental Airlines to create the world's largest air carrier.
In order for the merger to overcome anti-trust concerns, rival Southwest Airlines
had to be given take-off and landing rights at the international airport in Newark,
New Jersey - just outside New York City. The airport is a key Continental Airlines
hub.
Shareholders are scheduled to meet September 17 to approve the deal. This is the
first major airline merger in the United States since 2008 when Delta Airlines
acquired Northwest. Government approval followed an antitrust review by the
U.S.
Justice
Department.
The merger is expected to be completed by October 1.

1. The article is about
a new airline that will be created.
the joining of two companies.
new measures at Newark airport.
2. Continental will be purchased by United Airlines.
True.
False.
3. Newark airport is now only used by Continental Airlines.
True.
False.
31
4. This is the first major airline merger in the United States.

True.
False.
5. The merger will be approved by the Justice Department.
True.
False.
Part 5. EXERCISES
Exercise 5
Airport
Security
Could
Go
to
'Electronic
Sniffer
Dogs'
Officials at the Glasgow Airport are testing new security devices similar to metal detectors
that
would
speed
up
screening
times
Source:
VOA
News

1. Researchers have been trying to reproduce dogs' sense of smell.
True.
False.
2. How does this new device identify dangerous material?
By scanning all suitcases.
Some lasers test the surrounding air.
Dogs will sniff each passenger.
32
3. Passenger must take off their coats as part of the security process.
True.
False.
4. This new device will also show images of the passengers.
True.
False.
5. This device is better than real dogs because
dogs get tired.
dogs can't detect small amount of dangerous material.
it's faster.

Lectura y anlisis
En esta unidad el tema consiste en brindar informacin sobre el vuelo antes del despegue
Hacer un anuncio
Cmo realizar un anuncio
Anuncios en el avin
Frases usuales en los anuncios en el avin
Vocabulario de aviones
Listado de palabras relacionadas con el avin
Vocabulario extra
Listado de las partes de un avin
Dar rdenes
Estructuras gramaticales usadas para dar rdenes
Exercises
33
Part 2. READING
On the plane
Read the text and try to understand it.
FLIGHT ATTENDANT: - Good evening, ladies and gentlemen. On behalf of Captain Jefferson
and his crew, I'd like to welcome you aboard flight 281 to Dublin. Our flight will last four
hours and a half. During this time, we ask you to please remain seated with your seatbelts
fastened. We will serve beverages and dinner as soon as we reach our cruising altitude,
and we will project a film on the screen right after that. We remind you that this is a nonsmoking flight. Please make sure your seats are in the upright position for take-off. Thank
you for flying British Airways. We wish you a pleasant flight.
Language Focus
ladies and gentlemen
damas y caballeros
on behalf of
en nombre de
captain
comandante
crew
tripulacin
aboard
a bordo de
flight
vuelo. Recuerda que el verbo volar se dice to fly.
to last
durar
34
to remain seated
permanecer sentado
seatbelt
cinturn de seguridad
fastened
abrochado
beverages
bebidas
to reach
alcanzar
cruising altitude
altitud de crucero
upright position
posicin vertical
take-off
despegue
thank you for flying BA
gracias por volar con BA

Making an announcement - Hacer un anuncio

Good morning / evening, ladies and gentlemen.
Buenos das / Buenas noches, damas y caballeros.
35
On behalf of...
En nombre de...
I would like to welcome you to...
Tengo el agrado de invitarlos a...
I would like to inform you about...
Me gustara informarles acerca de...
Please make sure that...
Por favor asegrense que...
We ask you to please...
Les pedimos por favor que...
I / We remind you that...
Les recuerdo / recordamos que...
Thank you for your attention / cooperation.
Gracias por su atencin / cooperacin.
Thank you for your patience / understanding.
Gracias por su paciencia / comprensin.
Announcements on the plane - Anuncios en el avin

Please have your boarding passes ready.
Por favor tengan preparados sus pases de abordo.
Please fasten your seatbelts.
Por favor abrchense los cinturones de seguridad.
Please extinguish your cigarettes.
Por favor apaguen sus cigarrillos.
Please proceed to the baggage claim area.
Por favor dirjanse a la zona de entrega de equipaje.
Please fold your tables.
Por favor plieguen sus mesas.
Please put your seats in the upright position.
Por favor coloquen sus asientos en la posicin vertical.
A selection of snacks and drinks will be served.
Se servir una seleccin de snakcs y bebidas.
Please prepare for take-off / landing.
Por favor preprense para el despegue / aterrizaje.
36
We will be taking off / landing soon.

Despegaremos / Aterrizaremos en breve.
Meals on the plane - Comidas en el avin

What would you like to have?
Qu le gustara comer?
Would you like chicken or beef?
Le gustara pollo o carne?
Would you like chicken or pasta?
Le gustara pollo o pastas?
What would you like to drink?
Qu le gustara tomar?
Tea or coffee?
T o caf?
With milk and sugar?
Con leche y azcar?

Airplane vocabulary
air hostess
azafata
aircraft
avin, aeronave
autopilot/automatic pilot
piloto automtico
black box
caja negra
bumpy flight
vuelo turbulento
business class
clase ejecutiva
cockpit
cabina del piloto
copilot
copiloto
crew
tripulacin
duty free
libre de impuestos
economy class
clase turista
emergency exit
salida de emergencia
emergency landing
aterrizaje de emergencia
first class
primera clase
flight attendant
azafata, auxiliar de vuelo
37
jet lag
descompensacin por
la diferencia horaria
life vest
salvavidas
loudspeakers
altoparlantes
luggage compartment
meal tray
bandeja de comida
pilot
piloto
plane
avin
restroom / lavatory
sanitarios
seat
asiento
seat belt
cinturn de seguridad
stewardess
azafata (old fashioned)
turbulence
turbulencia
to fasten the seatbelt
abrocharse el cinturn de seguridad
to land
aterrizar
landing
aterrizaje
to put out the cigarettes
apagar los cigarrillos
to take off
despegar
take-off
despegue
Extra vocabulary: Parts of a plane
Part 4. GRAMMAR
Giving orders
Para dar una orden a una persona, se utiliza el modo imperativo. La estructura es muy simple ya que no se
necesita sujeto.
Para dar una orden afirmativa, se usa el verbo en infinitivo:
infinitive verb
Go to the baggage claim area.
Fasten your seatbelt.
Be quiet.
Para dar una orden negativa, se usa don't y el verbo en infinitivo:
don't + infinitive verb
Don't go to the baggage claim area.
Don't fasten your seatbelt.
Don't be quiet.
38
Para ser ms amables se emplea la palabra please al inicio o al final de la frase.

Please go to the baggage claim area.
Please fasten your seatbelt.
Be quiet, please.
Part 5. EXERCISES
Exercise 1
aboard - reach - remain - upright - on behalf of
crew - purchase - cruising altitude - take-off
duration - flight - seatbelts - snacks - at all times
- Good morning, ladies and gentlemen.
the
, I have the pleasure to welcome you
flight 309 to Los
Angeles.
The
of our flight will be three hours.
We ask you to please
seated with your
Once we
for
our
fastened
, we will offer you a selection of beverages and
Please put your seats in the

We wish you a pleasant
position for
Part 5. EXERCISES
Exercise 2
behalf - company
I welcome you aboard.
39
you - please - remain - seated

We ask
you - patience
We thank
this - non-smoking - flight

I remind you that
prepare - landing
Please
fasten - seatbelt
You must
proceed - baggage claim area

Please
attention
Thank you
seat - upright position

Please put your
Part 5. EXERCISES
Exercise 3
Read the text and answer the questions.
Flight
attendants
Once up in the air, flight attendants will usually serve drinks and/or food to passengers.
When not performing customer service duties, flight attendants must periodically conduct
cabin checks and listen for any unusual noises or situations. Checks must also be done
on the lavatory to ensure the smoke detector hasn't been deactivated and to restock
supplies
as
needed.
Regular cockpit checks must be done to ensure the pilot's health and safety. They must
also respond to call lights dealing with special requests. During turbulence, flight
attendants
must
ensure
the
cabin
is
secure.
Prior to landing all loose items, trays and rubbish must be collected and secured along
with service and galley equipment. All hot liquids must be disposed of. A final cabin check
40
must then be completed prior to landing. It is vital that flight attendants remain aware as
the
majority
of
emergencies
occur
during
takeoff
and
landing.
Upon landing, flight attendants must remain stationed at exits and monitor the airplane
and cabin as passengers disembark the plane. They also assist any special-needs
passengers and small children off the airplane and escort children, while following the
proper paperwork and ID process to escort them to the designated person picking them
up.

1. Flight attendants must check for unusual situations.
True.
False.
2. Flight attendants have to ensure the pilot's safety.
True.
False.
3. Flight attendants must respond to telephone calls.
True.
False.
4. Upon landing, flight attendants must remain seated.
True.
False.
5. Flight attendants accompany small children travelling alone through the immigration process.
True.
False.

41

Lectura y anlisis
En esta unidad el tema consiste en realizar una reserva de una habitacin en un hotel
Hacer una reserva
Cmo realizar una reserva de una habitacin en un hotel
Vocabulario de reservas hoteleras
Listado de palabras bsicas y frases ms usuales para reservas hoteleras
Hotel rooms
Tipos de habitacin y hoteles
Dar alternativas
Estructuras gramaticales usadas para dar alternativas
Exercises
Part 2. READING
Making a reservation
- Pennsylvania Hotel. May I help you?
- Hello. I would like to make a reservation.
- A single or a double room?
- A double room with twin beds.
- All right. When are you checking in?
- On 10th June.
- How long will you be staying?
- Three nights.
- OK. We have a special rate of $45 per night, including breakfast.
- Perfect. Is the hotel near downtown?
- Yes, we are located within walking distance of downtown. Alternatively, you can take
a bus.
- Great.
- What's your name, please?
- John Smith.
- All right, sir. You can pay when you check in. We look forward to your visit.
- Thank you. Goodbye.
Language Focus
42
May I help you?
Lo puedo ayudar? Es la frmula de cortesa que se utiliza

normalmente al atender el telfono.
single room
habitacin simple
double room
habitacin doble
twin beds
dos camas simples
to check in
registrarse en el hotel
to stay
permanecer, quedarse
special rate
tarifa especial
per night
por noche
downtown
centro de la ciudad
within walking distance
a una corta distancia (como para ir caminando)
alternatively
como alternativa
to look forward to
something
estar deseando que llegue algo. Es una frmula de cortesa usada

para cerrar la conversacin o una carta formal.
43

Making a hotel reservation - Hacer una reserva hotelera

I would like to book a room for the weekend.
Me gustara reservar una habitacin para el fin de semana.
What kind of room do you want?
Qu tipo de habitacin desea?
A single / double / triple room.
Una habitacin simple / doble / triple.
A twin room. / A double room with twin beds.
Una habitacin doble con camas individuales.
Breakfast is included in the rate.
El desayuno est includo en la tarifa.
I'm sorry, but we are fully booked.
Lo lamento, pero est todo reservado.
I'm sorry, but we have no rooms available at the moment.
Lo lamento, pero no tenemos habitaciones disponibles en este momento.
You can cancel your reservation with no charge until 25th August.
Puede cancelar su reserva sin cargo hasta el 25 de agosto.
Our hotel is located within walking distance of downtown.
Nuestro hotel se encuentra a corta distancia del centro de la ciudad.
Would you spell your name, please?
Podra deletrear su nombre, por favor?
We look forward to your visit.
Esperamos su visita.

Hotel booking vocabulary
chain hotel
hotel de cadena
hotel chain
cadena de hoteles
ad, advertisement
aviso, anuncio
44
available
disponible
unavailable
no disponible
to book
reservar
booking
reserva, reservacin
reservation
reserva, reservacin
to hold a reservation
mantener una reserva
to cancel a reservation
cancelar una reserva
cancellation
cancelacin
confirmation
confirmacin
deposit
depsito
fee
cargos
form
formulario
location
ubicacin
no-show
cliente que no se presenta en el hotel
star
estrella
three-star hotel
hotel de tres estrellas
four-star hotel
hotel de cuatro estrellas
five-star hotel
hotel de cinco estrellas
vacancy
disponibilidad de habitaciones
voucher
cupn
waiting list
lista de espera
Hotel rooms
single room
habitacin simple
double room
habitacin doble
suite
suite
twin beds
dos camas simples
bungalow
bungalow, chalet
country cottage
casa de campo
guesthouse
casa de huspedes, pensin
hostel
hostal
inn
posada
villa
chalet
American plan (US)
pensin completa
modified American plan (US)
media pensin
European plan
habitacin solamente
bed and breakfast, B&B
cama y desayuno
half board (GB)
media pensin
room and board, R&B (GB)
pensin completa
45
Part 4. GRAMMAR
Stating an alternative
Para expresar una alternativa a algo dicho, se pueden usar las siguientes frases:
alternatively, ...
Alternatively, you can take a bus.
conversely, ...
Conversely, you can walk there.
..., instead
You can take a taxi, instead.
apart from this, ...
Apart from this, you can go by bike.
Part 5. EXERCISES
Exercise 1
early - many - help - reservation - rate
single - kind - check in - room - including
dinner - restaurant
- London Hotel. May I
you?
- Hello. I would like to make a

- What
-A
of room, sir?
room.
- When are you going to
- January 12th.
- How
nights?
46
- Five nights.
- Fine. We can offer you a
of 40 pounds per night,
- Great. Do you also offer

- Yes, sir, our
- Perfect. I will arrive
breakfast.
at the hotel?
offers many choices for dinner.
in the morning. Is that fine?
- Yes, sir. We will have your
ready.
- Thank you.
Part 5. EXERCISES
Exercise 2
like - book - room
I would
kind - room - do - prefer

What
double - twin beds

I booked a
included - rate
Breakfast
includes - breakfast
The rate
we - fully booked
Sorry, but
47
cancel - no charge
You can
spell - name
Could you please
look - visit
We
Part 5. EXERCISES.
Largest
Exercise 3: Watch the video and answer the questions.
Los
Source:
Angeles
Hotel
VOA
Goes
'Green'
News
Many hotels around the United States are going green by recycling their waste and
conserving water, power and other resources. The largest hotel in Los Angeles, the
Westin Bonaventure, was recently certified as green by the environmental group Green
Seal. Hotel managers say the change will help the environment, and is also good for
business.
Click here to watch the video
Questions about the video

1. The Bonaventure Hotel has
13 floors.
17 floors.
37 floors.
2. The Bonaventure Hotel has more than
13 rooms.
1,300 rooms.
13,000 rooms.
48
3. The laundry is cleaned with biodegradable detergent.

True.
False.
It's not said on the video.
4. Kitchen waste is recycled into fertilizer.
True.
False.
5. How much does it cost to change the hotel practices?
$2,000.
$20,000.
$200,000.

Lectura y anlisis
En esta unidad el tema consiste en el proceso de registracin en un hotel
Registrarse en el hotel
Cmo registrarse en el hotel
Vocabulario extra
Nacionalidades
Vocabulario del hotel
Listado de palabras bsicas ms usuales en un hotel
Vocabulario extra
Listado de palabras relacionadas con el hotel
Expresar una causa o un resultado
Estructuras gramaticales usadas para expresar la causa o el resultado de algo
Exercises
49
Part 2. READING
Checking in
- Good morning, sir.
- Good morning. I have a reservation.
- Yes, sir. Your name, please?
- Gonzalez. Juan Gonzalez.
- Here it is. One double room for three nights. May I see your passport?
- Of course. Here you are.
- OK. Please fill in your details on this registration card.
- (after filling all details) Here you are.
- Oh! You are Spanish! We receive many Spaniards at this time of the year.
- Really? I may run into someone I know then...
- Here you are, sir. You have room 218. That's on the second floor. Unfortunately,
the lift is not working. Therefore, you will have to use the stairs on your left.
- Thank you.
Language Focus
reservation
reserva
to fill in
completar (un formulario)
registration card
tarjeta de registracin
Spanish
espaol (adjetivo)
Spaniard
espaol (sustantivo)
50
at this time of the year
en esta poca del ao
to run into somebody
encontrarse con alguien
on the second floor
en el segundo piso. Notar el uso de la preposicin on.
unfortunately
lamentablemente, por desgracia
lift
ascensor
therefore
por lo tanto
stairs
escalera
on your left
a su izquierda

Checking in at the hotel - Registrarse en el hotel

Do you have a room for two by any chance?
Tiene una habitacin para dos por casualidad?
I'm sorry, sir. We're fully booked.
Lo siento, seor. Est todo reservado.
Please fill out the registration card.
Por favor complete la tarjeta de registracin.
51
Your room is not ready yet.

Su habitacin no est lista an.
Breakfast is served on the first floor.
Se sirve el desayuno en el primer piso.
The porter will take your luggage to the room.
El portero llevar su equipaje a la habitacin.
Tea and coffee-making facilities are provided in your room free of charge.
La habitacin cuenta con equipo para preparar t y caf sin cargo.
The rate includes tax and service charge.
La tarifa incluye impuestos y cargos por servicios.
Extra vocabulary: Nationalities

Hotel vocabulary
alarm clock
reloj despertador
arrival
llegada
bath
bao
breakfast area
rea de desayuno
curtains (GB)
cortinas
departure
salida
drapes (US)
cortinas
elevator (US)
ascensor, elevador
floor
piso
front office
recepcin
first floor (US)
planta baja
ground floor (GB)
planta baja
hand towel
toalla de mano
ice-dispenser
surtidor de cubos de hielo
key
llave
key card
llave magntica
lift (GB)
ascensor, elevador
lobby
vestbulo
mirror
espejo
refund
reembolso
52
registration card
tarjeta de registracin
restaurant
restaurante
safe
caja de seguridad
shower
ducha
shower cap
gorro de ducha
shower gel
gel de bao
soap
jabn
toilet
inodoro
towel
toalla
towel rack
toallero
voucher
vale, cupn
wake-up call
despertador telefnico
welcome drink
bebida de bienvenida
writing pad
anotador
writing paper
papel para cartas
Ground floor or first floor?

In Great Britain, they call ground floor to the floor that is on the same level as the street. But in the United
States this floor is called first floor.
So when you read or say first floor it can refer to the first level above the street in British English and to the
floor on the same level as the street in American English.
Extra vocabulary: At the hotel
Part 4. GRAMMAR
Stating a cause or a result
Para expresar la causa o el resultado de algo, se utilizan las siguientes estructuras:
As a result, ...
The museum is too far and there are no buses that go there. As a result, you will have to take a taxi.
Because of + noun, ...
There was a heavy thunderstorm. Because of this, all flights were delayed.
Consequently, ...
Tomorrow is a national holiday. Consequently, the museum will be closed.
53
For this reason, ...

You haven't paid a deposit. For this reason, we can't keep the room available for you.
Hence, ... (formal)
You have not canceled your reservation before 12. Hence, we cannot refund you the deposit.
Owing to + noun, ... (formal)
Owing to the fog, the flight has been delayed.
So / Therefore, ...
The lift is not working. So / Therefore, you must use the stairs.
Part 5. EXERCISES
Exercise 1
name - registration - smoking - room - lift - stay reservation - may - fill served - are - key - on
- Good morning. I have a
- Yes, madam. What's your
- Sarah Smith.
- Yes, here it is.
- Here you
- Please
I see your passport, please?

.
in your details on this
- I would prefer a
room, if possible.
- Certainly, madam. Here is the

202,
is
card and sign it here.
to your room. You will stay in
the second floor. You can take the
on your right. Breakfast
from 6 to 11 o'clock.
- Thank you.
54
- You're welcome. We hope you enjoy your
with us.
Part 5. EXERCISES
Exercise 2
fill in - details - here
Please
served - 7am to 10am

Breakfast
stairs - the left

You can take
not working
The elevator
not ready - yet

Your room
have - wait
Therefore, you will
take - your luggage - room

The porter
tax - service charge

The rate includes
fully booked
I'm sorry. We
Part 5. EXERCISES
Exercise 3
55
Who
This
Says
one's
America
history
Source:
is
Doesn't
as
colorful
Have
Castles?
its
surroundings
as
VOA
News

1. Cleve Osgood purchased _____ of the wild Crystal River Valley of Colorado.
77 hectares
770 hectares
7,700 hectares
2. Cleveholm was a castle with
30 rooms.
42 rooms.
330 rooms.
3. In 2005, the castle was sold at auction.
True.
False.
4. Cleveholm is now owned by one person.
True.
False.
5. The castle is now a hotel.
True.
False.
56
Lectura y anlisis
En esta unidad el tema consiste en brindar informacin sobre los servicios en un hotel
Brindar informacin
Cmo brindar informacin sobre los servicios en un hotel
Vocabulario de servicios en un hotel
Listado de palabras relacionadas con los servicios del hotel
Vocabulario extra
Listado de trminos tcnicos de hotelera
Have something done
Estructura gramatical para expresar que alguien hace algo por nosotros
Exercises
Part 2. READING
At the hotel
- Reception desk. Hello.
- Hello. I would like to order breakfast in my room.
- Certainly, madam. What would you like to have?
- I would like white coffee, a chocolate muffin, and a roll of bread.
- All right. I will have it sent up to you right away.
- Thanks. Could you please send me the newspaper too?
- Of course, madam.
- Thank you, sir. And I would also like to have my clothes ironed for tomorrow.
- Certainly, madam. The maid will go and pick them up immediately. Can I do anything
else for you?
- That's all, thank you.
- Thank you, madam. Have a nice day!
Language Focus
57
reception desk
recepcin
to order
ordenar, pedir
what would you like to

have?
qu le gustara tomar?
white coffee
caf con leche
roll of bread
pancito, panecillo
I will have it sent up
se lo enviar a su habitacin
right away
inmediatamente
I would like to have my me gustara que me plancharan mi ropa

clothes ironed
maid
mucama
to pick up
recoger
have a nice day!
que tenga un buen da!
58

Hotel services
If you need more towels, please call the reception.
Si necesita ms toallas, por favor llame a recepcin.
The reception is open 24/7.
La recepcin est abierta las 24 horas, los 7 das.
I'll have more towels sent up to your room right away.
Har que le enven ms toallas a su habitacin inmediatamente.
The front-office clerk can provide information about tours and entertainment in the
area.
El recepcionista puede brindar informacin sobre visitas y entretenimiento en la zona.
Excuse me, my key doesn't work. Could you please help me?
Disculpe, mi llave no funciona. Podra ayudarme por favor?
Will you please arrange a wake-up call for tomorrow at 6.30?
Por favor, podra hacer que me despierten por telfono maana a las 6.30?
Would you rather have breakfast in your room?
Prefiere tomar el desayuna en su habitacin?
We do not offer room service.
No ofrecemos servicio a la habitacin.
The shower doesn't work.
La ducha no funciona.
I'm terribly sorry, sir. I'll have it fixed immediately.
Lo siento mucho, seor. Har que la reparen inmediatamente.
I'm sorry, madam. We are a bit short of staff tonight.
Lo siento, seora. Tenemos poco personal esta noche.
You can leave your bags at the luggage room.
Puede dejar sus maletas en el depsito de equipaje.
59

Hotel services
bellboy
botones
concierge
conserje
dry cleaning
limpieza a seco
front office
recepcin
front-office clerk
recepcionista
hall porter
conserje
housekeeper
ama de llaves
housekeeping staff
personal de habitaciones
key clerk
encargado de llaves
laundry
lavandera
mail clerk
encargado del correo
porter
portero
room service
servicio a la habitacin
staff
personal
wake-up call
despertador telefnico
Floor, storey or story?

Floor refers to where something is in a building.
He lives on the fourth floor.
Storey is used when talking about the structure of a building, in British English. The plural is storeys.
The building is 20 storeys high.
Story is used when talking about the structure of a building, in American English. The plural is stories.
The building is 20 stories high.
Extra vocabulary: At the hotel (Technical English)

Part 4. GRAMMAR
Have something done
Esta estructura se utiliza para decir que otra persona har algo por ti, en lugar de tener que hacerlo t mismo:
I'm going to cut my hair.
Voy a cortarme el cabello. (yo mismo lo har)
60
I'm going to have my hair cut.

Voy a hacer que me corten el cabello. (otra persona lo har)
Se forma con el verbo to have seguido de un objeto y luego el participio pasado del verbo.
to have + something + past participle
They had their house painted.

Hicieron pintar su casa.
I will have the shower fixed.
Har que reparen la ducha.
En lenguaje informal, puede reemplazarse el verbo to have por to get.
He got a new air conditioner installed.
Hizo instalar un nuevo acondicionador de aire.
They will get the carpet cleaned next week.
Harn limpiar la alfombra la prxima semana.
Part 5. EXERCISES
Exercise 1: Fill in the blanks with the words from the list.
wrong - pressure - like - glass
meantime - nice - morning - sent
sent - work - flakes - have - toast
- Reception desk. Good
- Hello. My shower doesn't

- What's
with it, sir?
- I can't adjust the water

- I see. I will
- Thank you. In the
.
it fixed immediately, sir.
, may I please have my breakfast
up to my room?
61
- Certainly, sir. What would you
to have?
- I would like a cup of tea, a slice of
, butter, strawberry jam and a bowl of corn
with milk, please. Oh, and a

- All right. I will have it
of orange juice.
right now.
- Thank you.
- You're welcome. Have a
day, sir.
Part 5. EXERCISES
Exercise 2
key - doesn't - work
Excuse me, my
rather - breakfast - your room

Would
call - reception
Please
wake-up call - 7am

I have set
terribly - sorry
I'm
have - it - fixed - right now

I will
your bag - luggage room

You can leave
62
short - staff - tonight

We are a bit
sent - up - room
I'll have more towels
Part 5. EXERCISES
Exercise 3
Watch the video and answer the questions.
Unique
Hotel
in
Mississippi
Source:
Consists
VOA
of
Old
Shacks
News
If you check into "The Shack Up Inn", don't expect a night of opulence. Hotel guests stay
in 1 or 2 bedroom shacks, which are houses that once belonged to poor black farm
workers. This distinctive hotel is in rural Mississippi, a southern U.S. state. But it's not
listed in any phone book. The hotel has no advertising or marketing budget. Nor does it try
to attract the kind of American guest who may be offended by the transformation of a
piece
of
poor
black
history
into
a
profitable
business.

1. The hotel has
10 shacks.
12 shacks.
18 shacks.
2. This year they expect to reach
120 guests.
1,200 guests.
12,000 guests.
3. Indoor plumbing and electricity have been added to the shacks.
True.
False.
63
4. The owners say they are teaching history by opening this place.
True.
False.
5. The decor is mainly what remained from old times.
True.
False.

Lectura y anlisis
En esta unidad el tema consiste en el proceso de pago y salida del hotel
Checking out
Cmo realizar el proceso de facturacin y partida del hotel
Expresar un deseo
Estructuras gramaticales usadas para expresar un deseo
Enfatizar
Estructuras usadas para enfatizar o remarcar algo
Exercises
Part 2. READING
Checking out
- Good morning. I'm checking out.
- What's you room number, please?
- 305.
64
- OK. Let's see. You have made a telephone call and you have ordered breakfast in your room. It's $18.80,
please.
- Here you are.
- Will you please sign the traveller's cheque?
- Yes.
- Thank you, sir. Here's your receipt. We hope that you have enjoyed your stay with us.
- Yes, we loved it! It's a charming hotel. All services have been great, specially the full breakfast.
- Thank you for the compliment, sir. We hope to see you again soon.
- Certainly. Now, could you please call a taxi?
- Sure. Where are you going?
- To the airport.
Language Focus
to check out
pagar y dejar el hotel
let's see
veamos
a telephone call
una llamada telefnica
traveller's cheque
cheque de viajero, en ingls britnico. En ingls americano se

dice traveler's check.
we hope that you have

enjoyed
esperamos que haya disfrutado
to love something
encantarle a uno algo
charming
encantador, precioso
all services
todos los servicios. Cabe destacar que en este tipo de expresiones

no se utiliza en artculo the, por tratarse de una generalizacin.
65
specially
especialmente
compliment
halago, cumplido
we hope to see you again esperamos verle de nuevo pronto

soon
certainly
con toda seguridad
to call a taxi
llamar a un taxi, pedir un taxi
sure
claro, por supuesto

Checking out - Dejar el hotel

I'm checking out.
Me voy (del hotel).
What's your room number, please?
Por favor, cul es su nmero de habitacin?
You have made two telephone calls.
Ha realizado dos llamadas telefnicas.
You have ordered breakfast in your room.
Ha solicitado el desayuno en su habitacin.
You have ordered room service.
Ha solicitado servicio a la habitacin.
You have consumed two chocolates and a drinks from the mini-bar.
Ha consumido dos chocolates y una bebida del mini-bar.
66
Will you please sign the traveller's cheque?

Por favor, firmara el cheque de viajero?
Here's your receipt.
Aqu tiene su recibo.
We hope you have enjoyed your stay with us.
Esperamos que haya disfrutado su estada con nosotros.
We hope to see you again soon.
Esperamos verle de nuevo pronto.
Could you please call a taxi?
Por favor, podra llamar a un taxi?

Checking out
bill
factura, cuenta
billing
emisin de factura, facturacin
billing machine
caja registradora electrnica
to enter items on a bill
registrar detalles en una factura
cash
dinero en efectivo
credit card
tarjeta de crdito
debit card
tarjeta de dbito
cheque (GB), check (US)
cheque
to make out a cheque/check to
emitir un cheque a nombre de
bounced checque/check
cheque sin fondos
traveller's cheque (GB),

traveler's check (US)
cheque de viajero
to overcharge
cobrar de ms
to undercharge
cobrar de menos
to refund
reintegrar, reembolsar
to sign
firmar
to countersign
refrendar, reendosar
to offer a discount
ofrecer un descuento
67
Part 4. GRAMMAR
Hope
El verbo to hope significa "esperar" en el sentido de desear que algo suceda. Se utiliza con las siguientes
estructuras:
hope + (that) + subject + verb
I hope (that) you will come tomorrow.
We hope (that) you have enjoyed your stay in our hotel.
Nota: "that" puede suprimirse.
hope + to + verb
I hope to come tomorrow.
We hope to see you again soon.
Stressing
Para enfatizar o remarcar algo sobre el resto, se pueden usar las siguientes estructuras:
above all
This hotel is big, comfortable and above all inexpensive.
mainly
I like this hotel, mainly because it's very quiet.
chiefly
I have lived abroad for ten years, chiefly in England.
specially - especially
We specially liked the full breakfast.
principally
This hotel targets principally businessmen.
Part 5. EXERCISES
Exercise 1
number - call - cans - change - check out
to - made - consumed - receipt - mini-bar
that - are - cans - total
68
- Good morning, madam.

- Good morning. I would like to
- What's your room
, please.
?
- 114.
- Let's see. You have
an international telephone
, right?
- Yes.
- And you have
two
of Sprite from the
- That's right, sir.

- Let me print your
- Here you
. The
is $25.50, please.
. You can keep the
- Thank you, madam. We hope
.
you have enjoyed your stay with us.
- Yes. Thank you. Goodbye.

- Goodbye, and we hope
see you again soon.
Part 5. EXERCISES
Exercise 2
check - out
I would like
room - number - please

What's
69
ordered - room service

You have
a bottle - water - mini-bar

You have consumed
made - telephone - call

You have
print - your - receipt

Let me
your - receipt
Here's
enjoyed - stay - with - us

We hope you have
see - you - again - soon

We hope
Part 5. EXERCISES
Exercise 3
ICEHOTEL
The ICEHOTEL in the village of Jukkasjrvi, about 17 km from Kiruna, Sweden, erected
each year from December to April, was the world's first ice hotel, first opening in 1990.
In 1989, Japanese ice artists visited the area and created an exhibition of ice art. In
Spring 1990, French artist Jannot Derid held an exhibition in a cylinder-shaped igloo in the
area. One night there were no rooms available in the town, so some of the visitors asked
for permission to spend the night in the exhibition hall. They slept in sleeping bags on top
of
reindeer
skin
the
first
guests
of
the
"hotel".
The entire hotel is made out of snow and ice blocks taken from the Torne River - even the
glasses in the bar are made of ice. Each spring, around March, Icehotel harvests tons of
ice from the frozen Torne River and stores it in a nearby production hall with room for over
10,000 tons of ice and 30,000 tons of snow. The ice is used for creating Icebar designs
and ice glasses, for ice sculpting classes, events and product launches all over the world
while the snow is used for building a strong structure for the building. About 1,000 tons of
what
is
left
is
used
in
the
construction
of
the
next
Icehotel.
70
When the temperature drops and the snow guns start humming on the Torne River shore,
usually in mid-November, the building process begins. The snow is sprayed on huge
inverted catenary shaped steel forms and allowed to freeze. After a couple of days, the
forms are removed, leaving a maze of free-standing corridors of snow. In the corridors,
dividing walls are built in order to create rooms and suites. Ice blocks are now being
transported into the hotel where selected artists start creating the art and design of the
perishable material. Icehotel in Jukkasjrvi opens in phases, the first phase opens in the
beginning of December and for each week, another part of the hotel opens up for visitors
and guests until the beginning of January when the entire construction is completed.
When completed, the hotel features a bar, church, main hall, reception area and rooms
and suites for over 100 guests to sit and sleep on blocks of sculpted ice in the form of
chairs and beds. There is also warm accommodation available next to the hotel. The
Icehotel in Jukkasjrvi is known to be the biggest hotel of ice and snow in the world,
spanning over some 6,000 m. Each suite is unique and the architecture of the hotel is
changed each year, as it is rebuilt from scratch. Each year artists submit their ideas for
suites and a jury selects about 50 artists to create the church, Absolut Icebar, reception,
main hall and suites. When spring comes, everything melts away and returns to the Torne
River. The Icehotel only exists between December and April, and has been listed as one
of the Seven Wonders of Sweden.

1. The entire hotel is rebuilt every year.
True.
False.
2. Ice starts to be collected in
November.
December.
March.
3. The building process starts in
November.
December.
April.
4. The hotel opens in
November.
December.
January.
71
5. The hotel can accommodate over

100 guests.
50 guests.
6,000 guests.
6. Guests sleep on beds made of ice.
True.
False.
7. What happens in spring?
Artists submit ideas for next year's construction.
The hotel melts away.
The architecture of the hotel is changed.
Part 5. EXERCISES
Exercise 4
Study Identifies Hotel Rooms' Germiest Spots

Source: VOA News
A new study of U.S. hotel room hygiene has found that potentially dangerous bacteria can lurk on surfaces such
as TV remotes and lamp switches. These results, say researchers, show that the hospitality industry - the nations
third largest industry - must move beyond visual inspections.
Researchers collected samples from nine hotel rooms in three American states. Team members checked 19
different spots per room for aerobic bacteria and coliform bacteria, which is associated with fecal matter.
The most contaminated surfaces werent always the most obvious ones. In addition to toilet seats and bathroom
sink counters, surfaces with the highest bacteria counts included TV remotes and bedside lamp switches, as well
as sponges and mops from cleaning carts.
That last finding is especially worrisome, says Katie Kirsch, a University of Houston undergraduate who helped
conduct the study, because if housekeeping carts are infected, they have the potential to cross-contaminate
rooms.
Kirsch and her colleagues recommend that hotels adopt a system called Hazard Analysis and Critical Control
Points (HACCP) Thirty years ago, NASA and the Pillsbury food company created HACCP to ensure safe meals
for astronauts.
Today it is used by livestock slaughterhouses, food manufacturers and restaurants around the world to identify
72
high-risk steps in food processing and handling, and to create protocols to reduce bacterial contamination.
Joe McInerney, head of a large hotel industry trade association, isnt convinced theres a problem. The risk of
spreading disease in a hotel room, he says, is "as significant a risk as opening the front door or walking into a
restaurant."
Some hotels, however, have already embraced high-tech cleaning. In May, Best Western announced plans to
equip its housekeepers with ultraviolet wands and black lights. The wands sterilize telephones, switches and door
handles. The black lights reveal biological matter that the human eye cant see.
Company official Ron Pohl said the program is a way "to help ensure customer satisfaction, loyalty and,
ultimately, trust."

1. Where did researchers collect samples for the study?
From nineteen different hotels.
From nine hotel rooms.
From three American hotels.
2. Of the following items, the most contaminated surface was
the carpet.
the TV remote.
the curtains.
3. Housekeeping carts were also infected.
True.
False.
4. Some hotels have adopted high-tech cleaning devices.
True.
False.
5. Best Western plans to start using
more housekeepers.
new cleaning carts.
special cleaning tools.
73

Lectura y anlisis
En esta unidad el tema consiste en cmo servir una mesa en un restaurante
At the restaurant
Cmo ordenar y atender a clientes en un restaurante
Servir en un restaurante
Frases y vocabulario para atender clientes en un restaurante
Vocabulario del restaurante
Listado de palabras bsicas ms usuales en un restaurante
Sabores
Cmo expresar los sabores en ingls
Puntos de coccin de la carne
Cmo expresar los diferentes puntos de coccin de la carne
Gustos
Estructuras gramaticales usadas para expresar los gustos personales
Exercises
Part 2. READING
At the restaurant
Receptionist: Good evening. Party of two?
Man: Yes, please.
Receptionist: Follow me, please. Here's your table.
Man: Thank you.
Receptionist: Your waiter will be with you in a moment. Here are your menus.
Man: Thank you.
Waiter: Good evening. Our special today is roasted chicken breast with honey
sauce, served with green salad.
Woman: Mmm, I love roasted chicken. I think I'll have that. What about you,
honey?
74
Man: I don't like chicken. I prefer to try the cowboy steak.

Waiter: How would you like your steak, sir?
Man: Well done, please.
Waiter: And what would you like to drink?
Man: Please bring us a bottle of red wine.
Waiter: Right away, sir.
Man: Thank you.
Language Focus
party of two?
Van a ser 2? Party significa en este caso "grupo".
to follow somebody
seguir a alguien
here's your table
esta es su mesa
waiter
camarero. El femenino es waitress.
special
plato especial
roasted
asado
chicken breast
pechuga de pollo
honey
miel
75
sauce
salsa
green salad
ensalada verde
to love something
encantarle a uno algo
what about you,

honey?
Y t que deseas, cario? Honey es usado en este caso como

un apelativo familiar equivalente al espaol "cario, querida".
to like something
gustarle a uno algo
steak
bistec, filete, bife
well done
bien cocido. Los puntos en que se puede cocinar la carne

son: rare (carne roja), medium (trmino medio), well
done(bien cocido).
red wine
vino tinto

Serving in a restaurant
Party of two / three / four / five?
Van a ser dos / tres / cuatro / cinco?
Follow me, please. / This way, please.
Sganme, por favor. / Por aqu, por favor.
76
Here are your menus.

Aqu tienen el men.
Today I can recommend you...
Hoy les puedo recomendar...
Our special today is...
Nuestro especial del da es...
How would you like your meat?
Cmo desea su carne?
Rare, medium or well done?
Roja, trmino medio o bien cocida?
What would you like to order / eat / drink / have?
Qu desearan ordenar / comer / beber / tomar?
What would you like for dessert?
Qu desearan como postre?
Would you care to taste the wine, sir?
Desea probar el vino, seor?
Enjoy your meal!
Buen provecho!
I'll bring your bill immediately, sir.
Le traer la cuenta inmediatamente, seor.

Restaurant
restaurant
restaurante
drive-in restaurant
restaurante sin salir del coche
fast-food restaurant
restaurante de comida rpida
self-service restaurant
restaurante de autoservicio
bar
bar, cantina, taberna
pub
pub, bar
cafe
cafetera
takeaway (GB)
comida para llevar, restaurante que la vende
takeout (US)
comida para llevar
fork
tenedor
knife
cuchillo
77
spoon
cuchara
glass
vaso, copa
cup
taza
dish
plato
saucer
platito
napkin
servilleta
tablecloth
mantel
chef
chef
cook
cocinero
waiter
mesero
waitress
mesera
assistant waiter (GB)
ayudante de mesero
busboy (US)
ayudante de mesero
station head waiter (GB)
capitn de meseros
captain (US)
capitn de meseros
head waiter (GB)
matre d'htel
maitre d' (US)
matre d'htel
wine steward (US)
sommelier
wine waiter (GB)
sommelier
patron
cliente
course
plato del men
three-course dinner
cena de tres platos
special
plato del da
appetizer
aperitivo
starter
entrems, primer plato
main course
plato principal
dessert
postre
bill (GB)
cuenta
check (US)
cuenta
Extra vocabulary: At the restaurant

Flavours
delicious
delicioso
savoury (UK), savory (US)
sabroso
tasty
sabroso
appetizing
apetitoso
78
mouthwatering
muy apetitoso
disgusting
asqueroso
flavourless (UK), flavorless (US)
soso, sin sabor
tasteless
soso, sin sabor
flat
inspido
hot, spicy
picante
mild, bland
suave
bitter
amargo
sour
agrio
sweet
dulce
sweet and sour
agridulce
salty
salado
sugary
dulce, azucarado
sickly
empalagoso
Temperatures for red meat

rare
roja, poco cocida, poco hecha
medium
trmino medio
well done
bien cocida
art 4. GRAMMAR
Likes and dislikes
Para expresar lo que a uno le gusta o no, se utilizan las siguientes estructuras:
love + something
I love chocolate.
like + something
I like meat.
don't / doesn't + like + something
I don't like fish.
dislike + something
I dislike white wine.
hate + something
I hate vegetables.
79
Part 5. EXERCISES
Exercise 1
order - rare - special - table - menu
fries - cup - mineral water - like - drink
party - recommend - prefer
of two?
- Yes, please.
- OK. Here's your
- Thank you. What's the

- Today I
today?
you the fish filet with mashed potatoes.
- Oh, I don't
fish. We'll have a look at the
- All right.
- I will
salad.
the chicken breast with home
- Perfect choice. How would you

-
and my wife would like a steak with
your meat, madam?
, please.
- All right. And what would you like to

-A
of red wine and a bottle of
?
, please.
- Right away, sir.
80
Part 5. EXERCISES
Exercise 2
three
Party
your - menus
Here
recommend - you - chef's salad

Today I
special - today - onion soup

Our
like - your - meat

How would
like - have
What would you
like - for - dessert

What would you
taste - wine
Would you care
meal
Enjoy
81
Part 5. EXERCISES
Exercise 3
Watch the video and answer the questions.
London Restaurant Pulls in Recession Crowds, Allows Diners to

Decide
the
Price
Source:
VOA
News
A restaurant in London is trying a new marketing ploy in a bid to boost sales during the
economic downturn. For the month of February, diners at the Little Bay restaurant near
the financial district have not been presented with a check at the end of their meal.
Instead, they have been asked to pay what they think the meal is worth - and the business
is
booming.

1. Where is the restaurant located?
Little Bay.
Farringdon.
Hampton.
2. At this restaurant, there are no set menu prices.
True.
False.
3. The restaurant is refusing a lot of customers because of limited space.
True.
False.
4. Do diners like the idea?
Yes.
No.
Only a few like it.
82
5. Only the restaurants in the financial center have suffered Britain's recession.
True.
False.
6. The owner encourages other restaurants to do the same.
True.
False.
83

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ENGLISH FOR TOURISM

Cmo alquilar un automvil - Vocabulario de alquiler de un automvil - Tipos de vehculos - Partes de un

Curso de Ingls para Turismo - Lesson 1

En qu puedo ayudarle? Es la frmula de cortesa que se utiliza

planear, tener planeado

viaje con todo includo

transporte o traslado areo

transporte o traslado terrestre

Part 3. NEW WORDS AND EXPRESSIONS

Asking for information - Solicitar informacin

Giving information - Dar informacin

Why not spend two days in Edinburgh before coming back?

Part 3. NEW WORDS AND EXPRESSIONS

package holiday (GB)

package vacation (US)

viaje con todo includo

city centre (GB)

US=American English GB=British English

Travel, journey or trip?

I recommend that you walk along the promenade.

- Good morning. How

- Well, we have different

and we can also

- Yes, we would really like to travel with a group of people. How

it. May we have a

- Yes, here you are. On this page, you

and the complete

longer in each place.

see the different options, the description of

visit - the Guggenheim Museum - Monday

eat - local specialties - market

stay - Royal Hotel - longer

visit - that neighbourhood

miss - fireworks - 8 o'clock

arrive early - get tickets

buy souvenirs - last day

Questions about the text

2. In 2008, international tourism generated

Burma's Tourist Industry Booms

Questions about the text

Visitors are now encouraged to visit the country.

1. The plane (arrive)

4. We had many options but we (choose)

the longest tour.

7. Our tour guide (leave)

us at the museum and went for a drink.

8. We went to the casino last night and we almost (lose)

all our money.

a lot of interesting people.

Curso de Ingls para Turismo - Lesson 2

Staff: Good morning, sir.

how long... for?

por cunto tiempo...?

with no additional cost

sin costo adicional

recordar a alguien que...

to fill the tank

llenar el tanque de combustible

Part 3. NEW WORDS AND EXPRESSIONS

Renting a car - Alquilar un automvil

Part 3. NEW WORDS AND EXPRESSIONS

car rental (US)

car park (GB)