DEPARTMENT OF COMPUTER SCIENCE &

ENGINEERING

SYNOPSIS
OF

CUSTOMER MANAGEMENT SYSTEM

UNDER GUIDENCE:
Mr. KONARK

SUBMITTED BY:
SIDDIQUE AHMAD(GROUP LEADER)
ZAHID IQBAL
SUNEET NARAIN

INTRODUCTION

Project entitled "customer management system" is a web-based application Software

developed in .NET using C# and ASP.NET4.0 as a front end.
The main aim of "CUSTOMER MANAGEMENT SYSTEM" is to keep the info of the
customer. It add, delete, update the record of the customers. It provides the promotional
offer to the customer based on provided info.It also measures the customer care
representativesperformance. In this manager can see customer care representative
performance as a report. User can access it from the mobile if they have internet on the
mobile device.

FUTRE SCOPE OF CUSTOMER MANAGEMENT

SYSTEM.
Customer management, web based software easy to manage customers info as well as
measure customer care representatives performance as an interactive report. User can use
this software from any internet enable device and utilize software capability. This software
has intuitive UI which make easy for user to use.This application can be implementing in
those organizations where there is need for automation of sales work. This application
minimize manual work in the organization so work load on organization will decrease and
efficiency and effectiveness of the organization will increase. This application helps in
reducing redundancy of the data and provides security so that unauthorized person cannot
access the application. The database management in the organization becomes more reliable.
This application provide facility to analyze data of customer, sale and complains. This can be
highly useful in planning marketing and sales strategy of the organization. It attempts to
integrate and automate the various customer-serving processes within a company. CRM is a
strategy used to learn more about customers' needs and behaviors in order to develop stronger
relationships with them. Good customer relationships are at the heart of business success. So
this application will help in building good customer relation with customer.
With the help of this project, the organization will be able to managing customer data in
effective way. Proper management of sales and customer data will provide facility of
obtaining customer details time to time on the basis of which organization can make
marketing and sales plan effectively

TECHNICAL SPECIFICATION
Hardware Requirement
Processor

Pentium 4 or above

Memory

64MB

Hard Disk

512MB

Operating System

Win 2000/ Windows XP /Vista/Win 7 .

Front-End Tool

ASP.NET 4.0,C#

Back-End Tool

SQL SERVER 2008

Software Requirement

DATA FLOW DIAGRAM OF CUSTOMER MANAGEMENT

SYSTEM

Customer Order

Customer
Phone
Number
2.0
1.0
Take
Customer
Find
Customer
Information
Customer
Order
Record
Customer
Info

Customer
Record

Order
Information
Customer
History

Order
Information

D2 Customer History

D1 Customer Master

Customer
Record

3.0
Print
Delivery
Order

D3 Sales Records
Sales Info

5.0
Add
Customer
Record

7.0
Print
Weekly
Totals

Weekly Report

Management

Delivery
Information

Delivery
Person

Discount
Info

6.0
Send
Order
to Cook
Cook
Order

Cook

Customer Customer
Order

ER DIAGRAM OF CUSTOMER MANAGEMENT SYSTEM

CONCLUSION

Customer managementsystems maintain operating relationships with the

enduser . It includes billing and general account related information.
Customer management systems have greatly simplified customer handling across many
industry sectors. That it enables all arms of an organization to access and analyze detailed
information means better understanding of individual roles, and the CRM customers too feel
important when being catered to professionally.
In short, its a win-win for all involved. With the word spreading, CRM, especially OnDemand CRM will become the definitive tool for customer management in a matter of just a
few years.
For any business, successful Customer Relationship Management navigation is becoming
increasingly important in todays competitive business world. Customer expectations are
always increasing, and business services must increase along with these expectations. CRM is
the method through which businesses can connect with their customers and therefore serve
them better. Businesses with successful CRM strategy and applications will notice a large
increase in sales, customer satisfaction, and simply the overall success of the business.

BIBLIOGRAPHY
Analysis And Design Of Information Systems By V. Rajaraman
Principles Of Information Systems By Ralph M.Stair And George W. Reylond
C#Programming (Unleased) By SAMS Publication
Crystal Report Developer Guide By Businness.com