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Supplier Assessment

Toolkit

April 2003

Ingredient Supplier Assessment Questionnaire


Name of supplier :

Begovi Commerce

Address of factory :

Zemljane uprije 12/18, Novi Sad


Devision Eka, Kumanovska b.b.

This questionnaire has been completed by:


Name:

Begovi Nenad

Function:

Director

Telephone:

063304002

Fax:

e-mail:

MATERIAL DETAILS
Type of material(s) produced for
Nestl:

Wine vinegar

Date: 08.10.2015.

Signature: ____________

To be filled in by Nestl
Supplier Confidence Level
Raw Material Risk
Date sent
Date returned

Low
Low

Medium
Medium

High
High

Sent to
Quality Assurance Department
Purchasing
Other
GI-31.322 Supplier Assessment Toolkit.
Ingredient Supplier Assessment Questionnaire.

Date

Page 1

Supplier Assessment
Toolkit

April 2003

CONTENTS
1.

FIRM IDENTIFICATION.....................................................................................................................................3

2.

GENERAL INFORMATION.................................................................................................................................3

2.1.
2.2.
2.3.
2.4.
2.5.

PLANT WORKFORCE........................................................................................................................4
INSURANCE......................................................................................................................................4
PRODUCTS......................................................................................................................................4
MONITORING OF RAW MATERIALS.....................................................................................................4
SUB-CONTRACTING (REFER TO PRODUCT QUALITY)..........................................................................5

3.

QUALITY ORGANISATION................................................................................................................................6

4.

TECHNICAL DOCUMENTATION.........................................................................................................................6

5.

FLUIDS..............................................................................................................................................................7

5.1. WATER............................................................................................................................................7
5.2. STEAM.............................................................................................................................................8
5.3. AIR..................................................................................................................................................8
6.

GOOD MANUFACTURING PRACTICES..............................................................................................................8

6.1.
6.2.
6.3.
6.4.
6.5.
6.6.
6.7.
6.8.

ZONING...........................................................................................................................................9
PEST CONTROL - RODENTS - BIRDS - INSECTS - ETC..........................................................................9
PROTECTION AGAINST FOREIGN BODIES...........................................................................................9
LUBRICANTS..................................................................................................................................10
CLEANING.....................................................................................................................................10
PERSONNEL...................................................................................................................................11
PATHOGEN MONITORING...............................................................................................................11
MONITORING ALLERGENS...............................................................................................................12

7.

PROCESS.........................................................................................................................................................12

8.

INSPECTION DURING PROCESSING.................................................................................................................13

9.

INSPECTION OF FINISHED PRODUCT..............................................................................................................13

10.

STORAGE.....................................................................................................................................................13

11.

TRANSPORT.................................................................................................................................................14

11.1. TRANSPORT IN BULK TANK :..........................................................................................................14


12.

GENERAL PROCEDURES..............................................................................................................................15

12.1.
12.2.
12.3.
12.4.
12.5.
12.6.
12.7.

NON-CONFORMING PRODUCTS.......................................................................................................15
PRODUCT RELEASE........................................................................................................................15
EXCEPTIONAL RELEASE..................................................................................................................15
HACCP........................................................................................................................................15
TRACEABILITY................................................................................................................................16
CALIBRATION:................................................................................................................................17
OTHER MEASURES IN QUALITY SYSTEM:..........................................................................................17

13.

TRAINING....................................................................................................................................................18

14.

ENVIRONMENT............................................................................................................................................18

ANNEX 1 LIST OF NESTL PRODUCTS...............................................................................................................20


ANNEX 2 LIST OF RAW MATERIALS..................................................................................................................21
ANNEX 3 PROCESS CONTROL CHECKS.............................................................................................................22
ANNEX 4 FINISHED PRODUCT TESTING............................................................................................................23
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Ingredient Supplier Assessment Questionnaire.

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GI-31.322 Supplier Assessment Toolkit.


Ingredient Supplier Assessment Questionnaire.

April 2003

Page 3

Supplier Assessment
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1.

April 2003

FIRM IDENTIFICATION

What is the legal status of the company. Doo.


Does the firm belong to a group?
If yes, which one?

yes

no

yes

no

Sanitary approval number (if applicable).


Plant manager:
Name: Begovi Nenad

e-mail:

Production Manager:
Name: Begovi Nenad

e-mail:

Quality Manager:
Name: Begovi Nenad

e-mail:

2.

GENERAL INFORMATION

What is the plant's construction date: 04.05.2015.


What is the date of latest licence to operate: 04.05.2015.
What is the total surface of site:: 100m2
What is the total covered surface: 100m2
What is the number of workshops:
What is the production quantity (in metric tons): 2/per day
Are you, or have you ever been supplier to Nestl?
If yes,

In what countries? for what materials? at what dates? Srbija, Wine vinegar, in continuity
What was the date of the most recent Nestl audit?
Please give the Nestl company and name of the lead auditor:

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2.1. PLANT WORKFORCE


What is the number of persons employed on the site: 2
What is the number of persons employed in the Quality Department: 1
What is the workforce organisation (teams ...):
2.2. INSURANCE
Do you have a contract with an insurance company to cover the risks due
to the product?
2.3. PRODUCTS
Are products other than for human consumption manufactured on the site?
If yes, which ones?

yes

no

yes

no

For their production, do you use the same installations as those for
products for human consumption?

yes

no

NA

For their filling and packing, do you use the same installations as those for
products for human consumption?

yes

no

NA

Describe the type(s) of product(s) manufactured or packaged in the plant: Wine vinegar 8%
Describe the type(s) of packaging material used: Chrome-nickle tank
Please fill in the table in Annex 1 with the list of products manufactured for Nestl and other groups.
Indicate in the first column the products manufactured on the same equipment as those manufactured for
Nestl.
2.4. MONITORING OF RAW MATERIALS
Do you know the geographical origin of the raw materials used in the
Nestl products?

yes

no

NA

In the table below please list the raw materials, additives, technological auxiliaries and processing
products used in the manufacture of Nestl products, with their geographical origin.

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Material
Wine

April 2003

Geographical origin: Country/Region


Serbia

What are your supply networks and channels? Producers on contract,


intermediary agency, spot purchase, distribution, other.

Agriculture
manufacturer

How do you approve your supplier?

Wine analysis

Do you audit your suppliers?


If yes, How often?

yes
no
Occasionaly

NA

Do you monitor upstream of your own supplier?

yes

no

NA

Do your raw materials have to meet specifications?

yes

no

NA

Did you assess the dangers linked to your raw materials and their origin?

yes

Does a monitoring plan exist for the raw materials used for the Nestl
products?
If yes, please fill in the table in Annex 2.

yes

no

NA

yes
yes

no

no
NA

yes

no

NA

yes

no

NA

no

Please list the other raw materials used on the site. None
2.5. SUB-CONTRACTING (REFER TO PRODUCT QUALITY)
Do you sub-contract?
Some of the production?
If yes, which part and where?
Some of the premises (retailers,...)
If yes, which ones?
Some of the services
If yes, which ones, (maintenance, sanitation, cleaning of premises,
production lines...)?

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3.

April 2003

QUALITY ORGANISATION

Do you have a quality assurance system?

yes

no

Is your Quality Assurance system certified?

yes

no

yes

no

What is the reference standard: HCCP


Who is the certifying organisation?
What is the date of the last certification?
What is the title of the certification (application field)?
Does the plant have a laboratory?
If yes, list the analyses (QMS control plan):
Organoleptic
Physical-Chemical

Microbiological

Others

Are in-house laboratory methods documented and approved by a suitably


qualified person?

yes

no

NA

Is there a validation system for the laboratory methods?

yes

no

NA

Do you resort to outside laboratories for some analyses?

yes

no

NA

If yes, do you use accredited laboratories for those analyses?

yes

no

Which analyses are concerned? Chemcial analyisis on the Tehnological Faculty of Novi Sad

4.

TECHNICAL DOCUMENTATION

Do you have a document management system?

yes

Do you have a procedure for the management of the customer


specifications?

yes

Do you have a Quality Plan (QP) for each finished product (technical
documentation of process parameters, control criteria, )?

yes

no
no

NA
no

Who is responsible for ensuring that the QP matches the customer specification? The director of the
plant
Who is responsible for monitoring regulatory changes? The director of the plant
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Who is responsible for incorporating regulatory changes into the QP? The director of the plant
Do you have a technical file on each finished product describing it and
giving its exact characteristics?

yes

no

well

Surface

yes

no

5. FLUIDS
5.1. WATER
What is the volume of water used per day? It varies
What is the origin of the water?

Town

Drinking water:
Is the process for making the water drinkable under your responsibility?
What products

are used for water treatment?

dilution of the acid

Who is in charge of water inspection?

The director of the


plant
yes
no
NA

Do you have a water monitoring plan?


If yes, then please fill in the table below.

Kind of control

Frequency

Do you use other types of water (softened, industrial, recycled, )?


If yes, then fill in the table below.
Kind

NA

Treatment

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Use

yes

no

NA

Control

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April 2003

Do you have a mapping of the various water circuits?

yes

no

NA

Is each circuit physically identified inside the plant?

yes

no

NA

5.2. STEAM
Does steam ever come in contact with the product during the process?

yes

no

NA

Is steam used for equipment sanitation?


yes
If yes, then what are the treatments and products used to produce the steam.

no

NA

Are inspections made on the steam?


If yes, then where are the samples taken from?

yes

no

NA

Please list the different inspections and their frequency:

5.3. AIR
When the answer is "yes", please give the treatment applied (oil removing, drying, filtering, etc.)
Compressed air in contact with the product or in close vicinity?
If yes, then what treatment is used:

yes

no

NA

Air used for pneumatic transfer?


If yes, then what treatment is used:

yes

no

NA

Air used for drying or cooling the product?


If yes, then what treatment is used:

yes

no

NA

Air for workshop under controlled atmosphere?


If yes, then what treatment is used:

yes

no

NA

yes

no

NA

yes

no

NA

Other uses, please specify:


Do you keep records of equipment maintenance (Cleaning - filter
changing)?

6. GOOD MANUFACTURING PRACTICES


Do you apply Good Manufacturing Practices?

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6.1. ZONING
Are zoning principles applied in the plant?

April 2003

yes

no

Standard hygiene areas?

yes

no

Sensitive areas?

yes

no

Are access restrictions for these areas defined and materialised?

yes

no

Are different flows (material, personnel, waste)defined in writing on a


plan?

yes

no

yes

no

Is there a written report after each inspection?

yes

no

Do you know which treatment products are used?

yes

no

Is there any specific identification (on a map) of the following:

6.2. PEST CONTROL - RODENTS - BIRDS - INSECTS - ETC.


Is there a control plan against the following?
Rodents
Birds
Insects
Others, please describe
Do you use a specialised external company?
If yes,
Which one?
What is the frequency of the operation?

6.3. PROTECTION AGAINST FOREIGN BODIES


Foreign bodies are any element which is not part of the product (glass, metal, insect, plastic, stone,
paper, wood, hair,...), as well as all elements which may come from the materials being processed
(shells, stones, pips, leaf, stalk, bone, etc.) and which should have been eliminated during processing
(cleaning, washing, sorting out, etc.).
Have the risks due to foreign bodies been appraised?

yes

no

NA

Describe the measures taken to prevent this risk: Filtering of the vinegar
Have the personnel been made aware of this issue?

yes

no

Are the lines used for Nestl equipped with metallic foreign body
detectors?

yes

no

Are the lines used for Nestl equipped with a magnetic trap (magnet)?

yes

no

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April 2003

Have you defined the test methods, test piece sizes and frequencies of
checking the metal detectors?

yes

Have the areas where one might find glass objects or materials been
identified?
Are these areas checked in any particular way?

yes

no

yes

no

Are the light bulbs and fluorescent tubes protected?


Throughout the whole site?
Only in the areas where the product is exposed?

yes
yes
yes

no
no
no

Does a procedure exist to specify what to do after glass breakage occurs?

yes

no

6.4. LUBRICANTS
Have you identified the points of the process where lubricants are used in
the product's immediate vicinity?

yes

no

Are these points surveyed in any particular way?

yes

no

Do you keep an up-to-date list of the lubricants used?

yes

no

Do you use any lubricants labelled "for food contact" ( USDAH1 class)?

yes

no

Do you have a lubrication plan?

yes

no

yes

no

The roofs?

yes

no

The waste storing areas?

yes

no

The dustbins and waste containers?

yes

no

Do you keep a list of cleaning products used?

yes

no

Do you keep records of the cleaning operations?

yes

no

Do you keep a list of specific procedures?

yes

no

Is blowing with compressed air forbidden?

yes

Do you check after cleaning operations?

yes

6.5. CLEANING
Have you set up the following:
A cleaning plan?
If yes, does it include the following:

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no

no

NA

NA
no

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If yes, what inspection methods do you use? A visual inspection


Do you use a specialised external company/contractor for cleaning?
If yes, which one and for what type of operations?

yes

no

yes

no

Are the following articles mandatory:


Head covers?
Masks?
Gloves?
Other? Please specify.

yes
yes
yes

no
no
no

Is hand washing part of hygiene regulations?

yes

no

Is it forbidden to:
Smoke in the workshops and warehouses?
Eat in the workshops and warehouses?
Bring personal effects (bags, clothes) into the workshops?
Wear jewellery?

yes
yes
yes
yes

no
no
no
no

Is access to the plant secured?

yes

no

6.7. PATHOGEN MONITORING


Do your HACCP studies take into account the danger of contamination by
usual pathogens (Salmonella, Listeria, E.coli O157H)?
If yes, please describe which ones?

yes

no

yes

no

6.6. PERSONNEL
Do you provide protective clothing?
If yes,
What is the frequency of change? Every day
Who washes and looks after the clothes? The personel

Have you set up a surveillance plan in the immediate vicinity of the


production lines?
If yes, please list which pathogens you are testing for:
Please complete the following:
What is the number of sampling points?
What is the sampling frequency?
What is the sampling method (swabbing, random)?

1
It varies
swabbing

What is the name of the laboratory in charge of detection analyses?

Tehnological Faculty
of Novi Sad

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What is the type of analysis method (quick, standard,)?

standard

What is the name of the laboratory in charge of identification analyses


(until what phylogenic level are they identified)?

Tehnological Faculty
of Novi Sad

6.8. ALLERGEN MANAGEMENT


Are any of the following allergenic constituents, either used as ingredients on your site or potentially
introduced due to unintended cross-contact?
Peanuts and products thereof

yes

no

Crustaceans and products thereof

yes

no

Fish and products thereof

yes

no

Eggs and products thereof

yes

no

(Tree)Nuts and products thereof (*)

yes

no

Milk and products thereof

yes

no

Soybeans and products thereof

yes

no

Cereals containing gluten and products thereof (**)

yes

no

Sulphites (>10 mg/kg)

yes

no

Celery and products thereof

yes

no

Sesame and products thereof

yes

no

Mustard and products thereof

yes

no

(*)
(**)

Walnuts, Brazil nuts, cashew nuts, pecan, hazelnuts, pistachio, almonds, pine nuts and macadamia nuts
Wheat, rye, barley, oats, spelt, kamut or their hybridised strains

If allergen hazards are identified, are there control measures in place?

yes

no

7. PROCESS
Please attach the following: A description of the process (from raw materials reception to finished
product) through a chart or figure. Indicate the key parameters (temperature, pressure, time) or other
critical points where action must be taken against the various risks including foreign bodies (inspection,
sieves, magnets, metal detectors)
Have you identified the key parameters which have an influence on
quality?

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yes

no

NA

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Are these key parameters recorded?

yes

no

NA

Continuously?

yes

no

Periodically?

yes

no

Are the persons authorised to change parameters clearly defined?

yes

no

NA

Are those modifications recorded?

yes

no

NA

Have inspections during processing been clearly defined?

yes

no

NA

Do you keep records of the results?

yes

no

NA

Are there clearly defined standards and acceptable limits?

yes

no

NA

Are they available at the inspection post?

yes

no

NA

In case of deviation during process, is the corrective action to be


implemented defined in writing?

yes

no

NA

8. INSPECTION DURING PROCESSING

If yes, for how long? 1 year

Please list in Annex 3 the list of inspections performed during process.

9. INSPECTION OF FINISHED PRODUCT


What inspections are made on the finished products and with what frequency? Concerning inspections
for Salmonella presence and identification, please give reference analysis method.
For all products produced for Nestl please fill out the table in Annex 4.

10.

STORAGE

Do your have an outside storage location?

yes

no

Do you have specific premises for storing the following:


Raw materials?

yes

no

NA

Packaging materials?

yes

no

NA

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Chemicals?

yes

no

NA

Finished products?

yes

no

NA

Are there specific storage conditions (temperature, humidity)?

yes

no

How do you protect finished products on the pallets:


Between layers?

yes

no

NA

Plastic film cover?

yes

no

NA

Do you have set procedures for inspecting the equipment before loading
(cleanliness, absence of odour,...)?

yes

no

NA

Do you keep a record of these checks?

yes

no

11.1. TRANSPORT IN BULK TANK :


Do you supply Nestl with bulk material?

yes

no

Are the bulk tanks used for food stuffs only?

yes

no

The conditions of the tank and of the equipment?

yes

no

Is the tank sealed before dispatching?

yes

no

Internal cleaning of tank and equipment?

yes

no

If tank and equipment are dry?

yes

no

The conformity of the cleaning certificate and the kind of


product carried previously?
Are the results of those controls recorded?

yes

no

yes

no

yes

no

yes

no

11. TRANSPORT

If yes, which ones? Wine vinegar 8%


Before loading, do you verify the following:

For this type of material sent to Nestl please answer the following:
Do you have a formal agreement with a transport company?
If yes, which company? Doo Begovi Commerce
Did you include a clause forbidding subcontracting in the
contract with the transport company?
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Have the conditions for tank cleaning been defined with the
transport company?
Do you require sealing after cleaning?

yes

no

yes

no

Did you agree on cleaning locations?

yes

no

Did you audit them?

yes

no

12. GENERAL PROCEDURES


12.1. NON-CONFORMING PRODUCTS
Are they physically identified?

yes

no

NA

Do you keep a record of them?

yes

no

NA

Who decides what to do with non-conforming products? Director of the plant


12.2. PRODUCT RELEASE
Do you have a specific release procedure for:
Raw materials?
Finished products?

yes

no

yes

no

Who has authority to release the finished products? The director of the plant
On what criteria is the finished product released? They are released only if they meet the quality
standards
12.3. EXCEPTIONAL RELEASE
Is there a procedure of exceptional release?

yes

no

NA

Who is responsible for authorising it?


Is the customer informed:
Systematically

Sometimes

Never

If sometimes, then under what conditions?


12.4. HACCP
Have your processes and products for Nestl undergone HACCP studies?

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yes

no

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Have you put somebody in charge of co-ordinating and executing the


HACCP?
Name? Begovi Nenad

April 2003

yes

no

Have you set up a basic team for HACCP?

yes

no

Have they been trained in the HACCP method?

yes

no

Do you use specific experts or specialists during the study?

yes

no

Is your HACCP approach formal?

yes

no

Is your HACCP approach documented?

yes

no

Is your HACCP system regularly audited?

yes

no

Position? Director

What is the date of the latest audit?

04.05.2015.

Please attach a copy of the list of CCPs.


12.5. TRACEABILITY
How do you define a lot (what is the production sequence)? In numbers
What is the size of a lot? In three digits
How is a given lot identified (explain the coding)?
With respect to upstream traceability:
With a batch number, can you find all the history of the finished products
(composition, processing parameters, analytical results, raw materials
used)?

yes

no

yes

no

How long does it take you to find all the information? 1 day
Has this timing been verified through real tests?
Concerning raw materials, how far can you go back? 5 years
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Do you follow traceability of recycled/rework product?

April 2003

yes

no

NA

With respect to downstream traceability, for each batch, are you able to find:
All customer sites delivered?

yes

no

Quantity delivered for each site?

yes

no

Date of deliveries?

yes

no

yes

no

How long does it take you to find all the information? 1-2 days
Do you audit the traceability system regularly?
What is the date of the last audit?
What part of the traceability system was audited?
Do you require your suppliers to set up a traceability system?

yes

no

NA

Do you audit raw material traceability at your suppliers?

yes

no

NA

yes

no

NA

What is the date of the last audit of your key suppliers? A month ago
12.6. CALIBRATION:
Have you identified those instruments (both on the lines and in the
laboratory) which need checking and calibrating regularly?
How do you check the inspection and analysis methods?
12.7. OTHER MEASURES IN QUALITY SYSTEM:
Do you organise formal internal audits?

yes

no

yes

no

yes

no

If yes, how many per year? 12


Do you organise formal management reviews?
If yes, how many per year? 12
Do you have a customers complaint management system?

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13.

April 2003

TRAINING

Do you have an induction programme for new employees?


If yes, does it include personal hygiene?

yes

no

yes

no

Do you have an annual training programme on quality?

yes

no

NA

Do you have an annual training programme on hygiene?

yes

no

NA

Do the personnel from your technical department undergo hygiene


Training?

yes

no

NA

Do you have training for temporary and seasonal personnel?

yes

no

NA

Do you have a defined policy and measurable goals in terms of


environment?

yes

no

NA

Do you have precise action plans to reach these objectives?

yes

no

NA

Is the efficiency of these action plans periodically and formally appraised


by the management?

yes

no

NA

Do you have someone in charge of environment?

yes

no

NA

Is the site audited and assessed for environmental performance, impact and
compliance?

yes

no

NA

Have you undertaken an ISO 14001 certification procedure?

yes

no

NA

14. ENVIRONMENT

If foreseen, then what is the target fate?

What is the name of the certifying body?

What is the date of the last certification?

Have the latest inspections by the authorities shown any cases of nonconformity?
If yes, what corrective actions have been taken, and at what dates?

yes

no

NA

Do you have a procedure of environmental crisis management?

yes

no

NA

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April 2003

ANNEX 1 LIST OF NESTL PRODUCTS


Nestle Item
code

Products

Reference of
production line

Filling conditions

Nestl specification
issue date

Internal
specification

Hazard data
sheet

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ANNEX 2 LIST OF RAW MATERIALS


Raw Material

Parameter

Method

Target

Maximum

Minimum

Frequency

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ANNEX 3 PROCESS CONTROL CHECKS.


Please use separate tables for each product.
Parameter

Method

Target

Maximum

Minimum

Frequency

Production

Production

Production

Production

Production

Production

Production

Production

Production

Production

Production

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ANNEX 4 FINISHED PRODUCT TESTING.


Please use separate tables for each product.
Parameter

Method

Target

Maximum

Minimum

Frequency

GI-31.322 Supplier Assessment Toolkit.


Ingredient Supplier Assessment Questionnaire.

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