Learning Objective 1: Understanding the Business Process Management

(BPM) Lifecycle
The Innov8 storyline and game flow intend to portray the progression of the games main character through and around key activities over the life of a virtual process improvement project
and hence, broadly, through the stages of the BPM Lifecycle.

BPM Lifecycle Activity

Game Level 1

Game Level 2

Game Level 3

Understanding the As-Is

Business Process

Building the To-Be Business

Process

Monitoring and Managing

the New Business Process

Prioritizing Process Im- Opening Cinematic: Mike proprovement Projects

vides Logan with a Component
Business Model Heat Map to
guide the process improvement effort

Process Discovery

Logan obtains an existing

process map from the computer on Stavros desk.
Stella helps Logan understand
how the As-Is process has
changed.
Logan discovers data to populate the process model:

KPIs from Operations

Headcount levels from HR
Labor costs from Finance
Call statistics from Operations

As data is collected, Logan incorporates it into the As-Is

model. (Player can view by
clicking Net > Model)

MPM701 Business Process Management IBM Innov8

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BPM Lifecycle Activity

Game Level 1

Game Level 2

Game Level 3

Understanding the As-Is

Business Process

Building the To-Be Business

Process

Monitoring and Managing

the New Business Process

Process Model Construc- Logan initially imports a

tion
process map.

Logan selects design elements that match stated requirements.

Stella helps Logan create a

new model by dragging and
dropping elements into
process model swim lanes.
Process RequirementsGathering

Logan participates in global

collaboration to collect ToBe process requirements
from colleagues.
Sharon shares input on
process issues gold-customer
input on current process issues

Process Analysis

Logan finds a proposal on Virtual Agent (VA) technology

which contains analysis of potential VA effectiveness.

Colleagues provide Logan

with information that they
have derived through their
own analysis:

Logan uses simulation to analyse the performance of the

As-Is model and validate it
against empirical data.

Logan uses simulation to

analyze use cases and answer what-if questions
from Mike.

Logan can review and analyze

process metrics within the KPI
VIEW, to determine necessary
process adjustments.

Logan publishes simulation

results to colleagues to
garner validation and feedback.
Process Design

Logan selects design elements that match stated requirements.

Logan publishes step-by-step
model refinements to garner
feedback.

MPM701 Business Process Management IBM Innov8

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BPM Lifecycle Activity

Game Level 1

Game Level 2

Game Level 3

Understanding the As-Is

Business Process

Building the To-Be Business

Process

Monitoring and Managing

the New Business Process

Process Implementation The As-Is process has already

and Deployment
been deployed when Logan is
first introduced to the situation.

Sam and Tomas mention var- Staged implementation of imious implementation tasks
provements occurs as Busiduring global collaboration. ness Rules, Knowledge Base,
Virtual Agent technology, and
customer interfaces are introSam refers to implementation
duced separately over time.
and deployment in first interaction with Logan.
In IT, Logan (optionally) discovers software product boxes for tools used by IT to implement and deploy
processes.
Logan (optionally) discovers
Business Process Execution
Language (BPEL) diagram on
whiteboard within IT.

Process Monitoring

Logan finds KPIs during (optional) interaction with Sharon

and posted on wall within Operations.

Logan can monitor process

effectiveness through the HOLISTIC VIEW within the Nerve
Center User Interface (UI).
Logan can review real-time
Key Performance Indicators
within the KPI VIEW.
Logan receives real-time
process alerts.

MPM701 Business Process Management IBM Innov8

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BPM Lifecycle Activity

Game Level 1

Game Level 2

Game Level 3

Understanding the As-Is

Business Process

Building the To-Be Business

Process

Monitoring and Managing

the New Business Process

Process Management

Sam mentions dynamic busi- Logan adjusts business rules

ness rules capability during to modify process flow dycollaboration on routing
namically.
schemes.
Logan adjusts human resource levels.
Logan makes investment decisions regarding Virtual Agent
technology.
Logan can switch in-flight
workload between partners.

Continuous Improvement and Optimization

MPM701 Business Process Management IBM Innov8

Mike reconvenes the global

collaboration team to consider feedback from gold
customers and make further
process improvements

Mike sees the need for continued process refinement after the initial To-Be model is
put into production.

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