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MPM701 Business Process Management

Week 1
Welcome and Introduction

Business Process Excellence

http://www.youtube.com/watch?v=8ckn9KjkgK0

Welcome and Unit Overview

Greetings and a warm welcome to everybody joining us for the next 11 weeks as
we explore an introduction to many aspects of the exciting discipline of Business
Process Management
Unit Chair Jeff Chamberlain jeffc@deakin.edu.au
Unit Team See Cloud Deakin BPM area for details about other team members
DSO is the main contact area for all students

BusinessProcessManagement(BPM)canbedefinedastheattainmentof
anorganisationsobjectivesviatheenhancement,managementand
controlofessentialbusinessprocesses.Organisationscanachieve
efficienciesbyintegratingandimprovingtheirbusinessprocessesandby
aligningthosebusinessprocesseswithcorporatestrategiesandgoals.

Unit Objectives

Appreciate the relevance of basic disciplines underpinning business process


management in modern organisations.
Appreciate the importance of linking business processes to business strategies
to attain competitive advantage.
Demonstrate knowledge and understanding of the key issues in contemporary
business process management.
Demonstrate an understanding of the computer systems used to enable
business process management and change and an appreciation of the problems
associated with the more traditional business computing environments.
Identify process problems (including those pertaining to people, ethics and
environmental sustainability) and scope these in business cases for change.
Demonstrate a basic knowledge of business process modeling.
Demonstrate an understanding of methodologies used to invoke business
process change.
Deliver informed presentations pertaining to various aspects of Business Process
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Management.

Unit Topics

Business Process Management (BPM) and Systems


Strategy, Value Chains and Competitive Advantage
Enterprise Systems
Process Architecture and Organisational Alignment
Understanding and Scoping Process Problems
Modeling Processes
Procurement Processes
Fulfilment Processes
Production and Integrated Processes
Process Methodologies
Process Measurement

Structure

MPM701 spans eleven topics and explores five key themes of enquiry including:

Why BPM should be understood


How BPM is administered
What BPM actually looks like in modern organisations using enterprise systems
Which ways BPM can be implemented
When and how BPM implementations can be measured

Assessment

There are three items of assessment in MPM701 and these include:


Written Assessment (major assignment)

Team Presentation

Preliminary Business Report


Due end of Week 7
Worth 40% of unit assessment
2000 words
Completed in teams of three individuals
Pivots around a hypothetical case in which a business requires BPM assistance
Your team presents its business report
Worth 10% of unit assessment
Conducted during weeks 8, 9 and 10
Everybody presents an aspect of your business report

Examination
Worth 50% of unit assessment (details provided later in the trimester)
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Study Guide

You should have, by now, received a CD Rom Study Guide for the unit
If not, then please contact Student Administration or proceed to the bookstore
for your copy
The study guide is just that! It guides you sequentially through the unit, topic by
topic, each week. We recommend that you format your weekly study in this unit
around the study guide
It commences at Topic 1, Week 1 ends at Topic 11, Week 10; Revision Week 11
The study guide includes:
Various links to Internet web sites (ensure that you are connected to the Internet when
using the study guide)
A searchable, specially tailored Glossary of Terms (on Home page under Glossary)
A general search facility (on Home page under Search)
Information about the WileyPLUS simulations access (on Home page under
WileyPLUS)
Electronic Flash Cards and other electronic study games (on Revision page various
menu items)
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Text Books

There are two prescribed text books for MPM701


Both are used extensively throughout the unit
The first book is as follows:
Magal, S and Word, J., (2009), Essentials of Business Processes and Information
Systems, John Wiley & Sons, NJ.
This book, if purchased from the Deakin book store, includes a unique code that
you will use to access the units online simulations at the WileyPLUS web
presence. Details about this are in your study guide (CD Rom) under the
WileyPLUS menu item on the Home page
The books cover looks like this

Text Books

The second prescribed book is as follows:


Harmon, P., (2007), Business Process Change - A Guide for Business Managers
and BPM and Six Sigma Professionals, Second Edition, Morgan Kaufmann
Publishers, MA.
This book is referred to extensively as we traverse the unit topics
An electronic version of this book (eBook) is available for you to access and read
online via the Deakin library links are available in the study guide under the
Readings menu item on the Home page
The Deakin University library holds some copies of this book which are available
for students to borrow. If available, you may wish to borrow one. A direct link to
these is also available under the Readings menu item on the Home page of the
study guide
The books cover looks like this

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Topic Slide Sets

The topics are supported by PowerPoint slide sets


These will be available in PDF format for you to download from Cloud Deakin
each week
The slides are designed to support your studies in the unit, not replace the study
guide, text books and other readings (including a journal article and various
Internet web sites)
Slides will be explored, in part, during on campus (classroom) and off campus
(eLive sessions) seminars
The slides have been designed as Seminar slides and not Lecture slides to this
end they have considerably more words printed on them than typical Lecture
slides this is to enable and engender clarity as well as rich class discussions
around the various aspects of topics presented each week
Most slide sets include links to context related videos, mainly drawn from
YouTube these will be broadcast during on campus seminars if off campus
students experience difficulties linking to these please let us know direct links
to the videos appear at the foot of video slides
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Simulations

MPM701 includes hands on simulations to explore the basic manipulation of an


enterprise system
Details pertaining to this are in the study guide under the WileyPLUS menu item
on the Home page
You need to set yourself up for access to this and we recommend that you follow
the instructions in the study guide to do this, this week, if you have time
We commence using the simulations in Week 3

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Unit Guide and Planner

The Unit Guide can be accessed via a link on the MPM701 Cloud Deakin site
You must read the unit guide because it contains lots of information pertaining
to things such as an administrative unit overview, learning resources,
assessment, academic honesty and misconduct and learning support
It also contains a Unit Planner (or schedule) which provides by Week Number
week commencement dates and topic titles, relevant due dates, trimester break
dates, and revision period, study period and examination period details
It might be a good idea to use these details this week to fill your own planners
and diaries as you get organised and settled for the trimester of study ahead

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Teams

There are many benefits to working in teams during your studies at Deakin
The BPM discipline demands strong team work
The written assignment and presentation assessment components in MPM701
are both to be administered by you, in teams of three individuals
Teams will also be asked on occasion to prepare answers to weekly review
questions and then present these in weekly seminars unit facilitators will
coordinate this with you at your seminars

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Cloud Deakin

Cloud Deakin is the main contact area that you will use to communicate with the
unit facilitators and fellow students
Please familiarise yourself with the MPM701 Cloud Deakin site during week one
have a good look around and if anything is of concern, then discuss this with
your unit facilitator
The unit facilitators will access the MPM701 Cloud Deakin site every business day
You will obtain access to various things in Cloud Deakin such as:

Unit Announcements
Assessment Briefs
Slide Sets
Discussion Forums (for topics and administrative assistance)
Links to the unit eLive Virtual Seminar Room
Various links to an array of other useful study resources

Our Cloud Deakin site is a happy, supportive, collegiate and shared (by MPM701
students) space it is up to all of us to maintain this spirit
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Issues of a private nature should be discussed privately with your facilitators

How Do I Study The Unit?

By now you will have your own study routines but if you are struggling getting
started with this unit you might want to follow this stepped formula each week
Read Study Guide Topic for the week
Follow study guide instructions when asked to read texts, articles, visit web sites and
engage with simulations
Try answering the review questions at the end of each topic (you will also need to be
prepared to discuss these in your seminar groups)
Visit Cloud Deakin for forum discussions and study materials such as topic slide sets
Review the topic slide set
Prepare your own summary notes for each topic
Tend to your written assignment methodically each week up to the end of week 7 (ie.
ensure that you allocate some study time to managing the development of your
written assignment it cannot be commenced and completed in the week that it is
due!)

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Innov8 3D BPM Simulator

ThesecondCD
Rominyour
studyguidepack
containsthis
Innov83DBPM
simulation
game.
Byweek12you
willbereadyto
meetthisBPM
challengewith
greatsuccess!!

http://www.youtube.com/watch?v=EZnfBOoriaM&feature=related

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How to Approach the Unit

Professionally team work and post graduate study demands it!!


Pragmatically bring together all that youve learned in previous studies as well
as any work experience that you may have and share this with your peers
Sense of purpose - Maintain a view that if you discover something that might
apply at your workplace (or future workplace) then discuss it with your
colleagues and peers there may be some competitive advantages within your
thinking
Be broadminded and open to alternative views in many instances you will see
that BPM involves determining best fit solutions rather than strictly right and
wrong answers we are simply highlighting tools and concepts to provoke
further thought and discussion from you
With a sense of fun it is not unlike learning and applying the rules of a complex
game; why not enjoy the discussions and the experience life is too short!!
Again, we warmly welcome you all to MPM701 Business Process Management
and we look forward to working with you during the trimester

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So, We Begin At Topic 1 BPM and Systems!


At the completion of this topic you should be able to:
Define the purpose of Business Process Management
Understand that work in organisations is completed in processes that consist of
many steps
Compare and contrast the functional and process views of organisations and
identify the strengths and weaknesses of the traditional functional
organisational structure
Understand the differences between functional managers and process managers
Describe Matrix Management
Discuss and describe the various types of flows that may be involved in a process
including physical, data, document and information
Explain how information systems enable organisations to execute and manage
processes
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