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JOHNSON
759 8th Avenue. San Diego, CA.92101. Ph (619)450-4335 aprylj22@yahoo.com
JOB OBJECTIVE
A position as a Front Desk Agent, where I can utilize my skills and experience
SUMMARY OF QUALIFICATIONS
• Held positions as a front desk supervisor, front desk agent, PBX operator, and
reservations agent
• Assisted guests by telephone, PBX, or in person to provide information about
products and services
• Responsible for the scheduling of employees, supervising employees’ work
performance and proceeding with disciplinary action when necessary
• Computed reservations, credit card purchases, received and processed cash
and credit card payments
• Skilled at 10 key data entry by touch and typing accurately at 45+ wpm
• Knowledge of business skills and management principles including but not
limited to the following: strategic planning, resource allocation, leadership
technique and coordination of personnel and other resources
RELATIVE SKILLS
• Assisted guests by telephones, PBX, or in person to provide information about
products and services
• Ability to respond to and resolve complaints, concerns and inquiries in a swift
and professional manner
• Ability to use cash register, handle money, separate charge slips, coupons and
vouchers, balancing cash drawers, and make deposits
• Achieve and maintain thorough knowledge of all company policies and
procedures
• Continual engagement in professional and friendly customer interactions
EMPLOYMENT HISTORY
2006- 2007 Floze Nite Club
BAR MAID/COCKTAIL WAITRESS
CLEVELAND,OH
• Assist and/or fill in for bartenders when necessary
• Serve cocktails to patrons
• Inform patrons of daily and weekly specials
• Clean bars, work areas and tables
EDUCATION
2007 CERTIFICATE IN COMPUTER SOFTWARE ASSISTANT
OHIO SCHOOL OF FINANCIAL EDUCATION CLEVELAND, OH
GED
CLEVELAND HEIGHTS/UNIVERSITY HEIGHTS BOARD OF EDUCATION
CLEVELAND, OH