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MANUAL
QUALITY MANUAL
TABLE OF CONTENTS
1.
INTRODUCTION ........................................................................................ 1
2.
3.
4.
5.
6.
7.
MANAGEMENT RESPONSIBILITY........................................................... 7
8.
RESOURCES ............................................................................................. 9
9.
8.1
8.2
Infrastructure ...........................................................................................10
8.3
9.2
9.3
9.4
Purchasing ..............................................................................................16
QUALITY MANUAL
1. INTRODUCTION
This document is the Quality Manual (QM) of The Formwork Company Ltd. It is the
property of The Formwork Company Ltd and is a controlled document.
The purpose of the QM is to provide an overview of The Formwork Company Ltd, the
activities it carries out and the quality standards of operation it conforms to. It is not
designed to act as a procedures manual, although it does carry information about
where
procedures
information
is
located and
the
detailed
information
on
records,
control
of
non-conforming
product;
internal
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audit
and
QUALITY MANUAL
When any part of this Quality Manual is amended, a record is made in the Amendment
Log shown below.
The Quality Manual can be fully revised and re-issued at the discretion of the
Management Team.
Please note that this Quality Manual is only valid on day of printing.
Issue
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Initials
QUALITY MANUAL
Customer service is an essential part of the quality process and to ensure this is
fulfilled, all employees receive training to ensure awareness and understanding of
quality and its impact on customer service. A procedures manual is provided to assist
all employees in ensuring that work for which they are responsible is carried out in a
systematic and efficient manner to meet specified requirements.
To ensure the company maintains its awareness for continuous improvement, the
quality system is regularly reviewed and is subject to annual audit.
The requirements of the companys quality system are mandatory and all company
personnel have a responsibility and obligation to it.
Director Signature: ... Date:
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The Formwork Company Ltd has been providing quality in-situ concrete services for
many years. These works focus primarily on formwork, steel fixing and all associated
concrete works.
Our works have involved RC Frames single storey and multi storey underground car
parks, watertight basements, swimming pools, radius works, large powerfloated slabs,
ground beams and several architectural projects.
With many years experience we are forever applying our expertise to more challenging
reinforced concrete works, supplying the client with practical and efficient solutions.
For further information about The Formwork Company Ltd please visit our website:www.formworkcompany.co.uk
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EXCLUSIONS
CLAUSE 7.3 (DESIGN) AND 7.76 (TESTING AND CALIBRATION) HAVE BEEN
EXCLUDED.
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To
maintain
an
effective
Quality
Management
System
complying
with
ISO9001:2000.
To maintain a good reputation and commitment to meeting contractors
requirements.
To remain competitive in our market while continuously improving in performance,
quality of work and service.
To work with our customers on a more personal basis, with senior staff in regular
site attendance to give a true and meaningful management structure to the project.
To maintain reliability and performance on site, always striving to improve whilst
still being as competitive as possible.
Ensure repeat client business by delivering our services fully in line with our
contractual obligations on quality, cost and time.
We aim to maintain and build good relationships with our existing and new clients.
We will analyse customer feedback data, internal performance data, financial
performance data and business performance data to ensure that our Quality
Objectives are being met.
To progressively grow our business while maintaining our focus on the quality of
our services.
We will conduct our business in an ethical and professional manner.
We will endeavour to satisfy our clients requirements and get things right first time.
Should we make a mistake, we will accept liability and correct immediately.
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7. MANAGEMENT RESPONSIBILITY
The management structure of The Formwork Company Ltd is shown as an
organisation chart (see Appendix) the chart shows functional relationships and
responsibilities.
Management ensures:-
That the ongoing activities of The Formwork Company Ltd are reviewed regularly
and that any required corrective action is adequately implemented and reviewed to
establish an effective preventative process.
That internal audits are conducted regularly to review progress and assist in the
improvement of processes & procedures.
That workflows are planned against forecasts and outputs are evaluated on an
ongoing basis.
Management planning and review meetings are held monthly:Typical agenda items include:Financial review
Business Strategy
Feedback /Complaint review and improvement
Work schedules
Notes are kept of these meetings.
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Management Responsibility Cont
Tool Box talks are held weekly on each site and risk assessments and method
statements are reviewed regularly.
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8. RESOURCES
8.1
HUMAN RESOURCES
One director and an office manager are employees, all other personnel are subcontracted. All employees and sub-contractors have the necessary skills needed to
meet their job requirements. A CSCS (Construction Skills Certification Scheme) card
is a mandatory requirement as it is proof that the operative has achieved the level of
skill that they have stated.
Inductions are carried out by the main Contractor and are site specific, each member
of staff signs to verify that they have completed this.
Training records are kept electronically for employees. As sub contractor we supply
fully trained operatives
Training includes for some individuals, but is not limited to:Ongoing site specific training
Health & Safety
Working at heights & working in confined spaces
City & Guilds CSCS
Employee and sub-contractor records are stored in hard copy files, within a locked
cabinet. We also hold some information electronically.
Sub-Contractor Contract and Terms & Conditions are issued by ourselves to the
Contractor these are signed and dated by both parties.
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8.2
INFRASTRUCTURE
Client Orders
Orders to Suppliers
Tenders
Management of all financial matters
Customer records
Personnel records
Desk Top computers and use of software Word, Excel, Adobe illustrator, PDF, I
photo & email.
Power & hand tools.
Vans.
Vehicles are driven by the same drivers and are regularly checked by the company
director. Drivers report any defects immediately to the company director.
We use our own equipment and hired in equipment specifically for the job in hand, this
may include:- diggers, dumpers, falsework, panel formwork work. Equipment is
calibrated accordingly.
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8.3
Our administration is conducted from our Head Office. We maintain hard copy files
some of which are supported by electronic documents.
Jobs are identified by name, job address, and job title this is on all paperwork, from
order through to completion of works. Invoices have the above information plus and
invoice number shown.
Our IT infrastructure is supported by weekly back ups which are stored in a fire proof
cabinet.
All paperwork created electronically is also kept in hard copy. All account information
is also sent on to the accountant.
Method Statements are completed (site specific) and include all relevant site
information for site staff to follow; these are signed by all relevant employees and subcontractors.
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There are well established links between our Product Realisation (planning) process
and our customer related (delivery) process.
The Formwork Company Ltd is responsible for both the planning and delivery of its
services. We work closely with our clients to specify their requirements.
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Customer Enquiry Received
Tender/Quote produced & sent to client
NO
Client Accepts
YES
Pre-Contract meeting conducted
Programme of works agreed
obtained
briefing
YES
Job undertaken ongoing site meetings
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9.2
It is the responsibility of all employees to carry out their work according to the
processes and procedures that they are trained to use.
Conformance to this
Spot checks are carried out throughout the project to identify any non conforming
product and correct/prevent any non conforming product.
The method statement is signed off by both parties upon completion to verify
conformance. The quality assurance section (No.8) is completed and signed at the
end of the job to verify that the job has been carried out to the customers satisfaction.
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9.3
COMPLAINT MANAGEMENT
All employees are encouraged to deal with minor complaints if the response is simple
and immediate. Problems that cannot be resolved speedily are escalated to the Site
Manager and Company Director.
Complaints Handling
Record in
Record Complaint
Complaints Log
Analyse Complaint
Notify complainant of
proposed action
Accepted?
Revise Proposed
Action
Take Action
Update
Record Action Taken
Complaints Log
End of Complaint
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9.4
PURCHASING
NO
Quality of
Materials up to
specification?
Inform
supplier and
instruct them
to replace
materials
YES
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CONTINUOUS IMPROVEMENT
The Feedback we receive from our customers helps us to identify any corrective
action(s) that may be required to ensure that our customers are satisfied with the
service levels that they are receiving.
We use the continuous improvement model shown below and incorporate client
feedback and performance review information (via internal audit reports).
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Documentation/personnel to be audited is
specified on the Internal Audit Report
Feedback on each audit is reviewed with our ISO9001:2000 accrediting body, the
British Accreditation Bureau, as part of our annual audits.
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Date:
AUDIT: OPEN
CLOSED
Auditor: ___________________________________________________________________________
PART A: OBSERVATIONS:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
PART B: DISCREPANCY:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
TO BE COMPLETED:
Yes
No
Date Completed:
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Director
Aaron OBrien
Administration
Supervisors
Operatives
Grays
North Road
South Ockendon
Essex, RM15 6SS
Fax:
info@mb-hs.com
info@formworkcompany.co.uk
Graham Dockrill
07889 178024
Russell Retigan
07850 707837
01708 856655
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The Formwork Company Limited recognises that the talent and energy of the men and
women, who work for them, are its most valuable assets. Everyone who works at The
Formwork Company Limited is encouraged to actively take part in and support this
policy. The support of employees and self employed is necessary to achieve the
objectives of the Policy and it is made clear that Health and Safety is a responsibility of
equal standing with all other responsibilities.
The overall responsibility for Health and Safety lies with the Aaron OBrien of The
Formwork Company Limited who will keep all personnel advised as to their
responsibilities and those of the Company, in respect to health and safety matters
detailed in the company organisation structure.
The Formwork Company Limited recognises and accepts its responsibilities under the
Health and Safety at Work Act 1974 and the Regulations which affect its activities. In
order to fulfil their obligations The Formwork Company Limited will:
Provide the necessary information, instruction, training and supervision to ensure
the Health and Safety of its employees and others.
Provide and maintain plant and equipment with systems that are safe and without
risk to health, a safe place of work and a safe system of work.
So far as reasonably practicable ensure that they will provide satisfactory
financial resources and support needed to meet these objectives and the systems
that are in place.
Ensure that effective planning, control, and monitoring of all sites are maintained.
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Identify substances that are potentially hazardous to health and make sure
arrangements are made to control the risks they pose.
Make sure we have effective arrangements in place to deal with injuries and
reduce the effects of any incidents that could result in injury, ill health or damage to
the environment.
The Director and employees, self employed at The Formwork Company Limited will
strive to improve the health and safety culture throughout the Company at all levels.
This policy will be subject of an annual review by The Formwork Company Limited to
ensure its continued effectiveness.
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