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ORGANISATIONAL SOLUTIONS
InSpiro

MOTIVATE FOR SUCCESS!

INSPIRO - INSTITUTO PARA A MOTIVAÇÃO E O DESENVOLVIMENTO

Rua do Passeio Alegre, 20 | 4150 PORTO
Tel:InSpiro
220 -108 025
Instituto | aFax:
para 220 e108
Motivação 013 geral@inspiro.pt
o Desenvolvimento | www.inspiro.com.pt
| www.inspiro.pt | 2008 1
The physical and psychological well-being the individual is absolutely essential to one’s top
performance in any of life’s endeavours.

Our equilibrium as people require us to be people who know themselves, who are capable of
self-improvement and who are capable of developing their talents while building healthy rela-
tionships with others and with the world. This equilibrium is fundamental in the pursuit of our
dreams and in becoming high-performance professionals.

That’s why the Instituto InSpiro para a Motivação e o Desenvolvimento (InSpiro Institute for
Motivation and Development) has developed a series of programmes for the identification and
development of talents and competencies. These programs are intended to support each indi-
vidual in a personalised way in his or her pursuit of self-reliance and self-achievement.

We are:
An ‘InSpired’ Team of highly qualified professionals in various areas of Management and
Organisational Psychology, ready to help you create value in your Organisation by motivating
and developing the personal and organisational competencies of all who are part of your
world.

We promote:
๏ The alignment of objectives between the organisation and its collaborators;
๏ The development and maintenance of optimal levels of motivation and involvement;
๏ The human cohesion in the central core of our clients' organisations;
๏ The effectiveness of work processes;
๏ The sustained return on human capital.

InSpiro - Instituto para a Motivação e o Desenvolvimento | www.inspiro.pt | 2008 2

How we create value:
With individuals: by identifying their talents and responding to their needs of personal and
professional development, strengthening their desire to learn, and supplying tools that
encourage them to apply the learned lessons to the various aspects of their lives.

With organisations: by analysing organisational development needs and designing/

implementing solutions tailored to increasing the client's internal fitness and competitiveness in
the marketplace.

Motivação Pessoal

Motivação
Eficácia
Organizacional
---------------------------
Desempenho
Envolvimento
Criação de Valor

Competências Comportamento
Pessoais Organizacional

Desenvolvimento

We intervene in an integrated and systematic way, using tools from many areas:
Organisational Consultancy, Behavioural Training (practical and highly effective workshops of
development of personal and professional competences), Motivation, Team Building and
Executive Coaching.

We view ourselves as our customers' partners. Their priorities and their concerns are also
ours. That is how we help them motivate and develop their people and ensure for the
Organisation a successful presence in the marketplace.
InSpiro - Instituto para a Motivação e o Desenvolvimento | www.inspiro.pt | 2008 3
Our Tools:

Organisational Consulting

The inefficiency and lack of competitiveness of any organisation are symptoms whose root
causes must be identified and corrected in a thoughtful manner. As specialists in the areas of
Motivation and Organisational Development, we analyse organisational problems and,
through strategic contextualisation, plan and help implement organisational restructuring for
the good health and performance of the organisation.

Services Provided:
* Assessment of Motivational, Personal Development, and Organisational Needs
* Definition of Motivational Strategy and of Personal and Organisational Development
* Design, Implementation and Control of Motivational Action Plans

Areas of Expertise
Personal Management | Communication Management | Organisational Development

Behavioural Training
“What I hear, I forget; what I see, I remember; what I do, I understand”
(Confucius)

In its Training Programmes, the InSpiro Institute follows a “Workshop” or “Laboratory”

approach focused on problem solving, where the participants are always invited to "learn by
doing".

The InSpiro Institute has developed training tools that allow the participant/trainee to
incorporate the learning process in his/her day-to-day personal or professional life, an
approach especially beneficial when behaviours and attitudes are being worked out. The
InSpiro courses are real programmes of “Motivation and Development of Competencies”,
demanding a serious commitment from the participants to face the challenges they will have to
confront in tasks aiming at improving the partcipant's personal potential in each of the field
covered.
InSpiro - Instituto para a Motivação e o Desenvolvimento | www.inspiro.pt | 2008 4
In addition to some pre-defined courses, the InSpiro Institute also creates specific training
courses in response to assessments carried out in the client’s premises. This approach responds
in a more adequate and personalised manner to certain specific needs that might be
identified.

Areas of Intervention

Leadership and Personal Management: Welcoming, Integration and Motivation of

Collaborators | Competence and Talent Management | Remuneration and Incentives
Management | Performance Management | Projects Management | Team Management |
Innovation Management | Organisational Communications | Coaching | Team Building.

Communication: Interpersonal Relations | Leadership | Public Speaking | Expressivity |

Information Sharing | Team Work.

Personal Management: Self-Motivation | Personal Development | Emotions Management |

Time Management | Stress Management | Decision Making | Creativity and Lateral Thinking
| Employability and Career Management |
Corporate Protocol | Personal Marketing.

Customer Service: Sales Techniques | Customer Service Excellence | Customer Loyalty | Sales
Team Management | Negotiation | Clienteling | Customer Service Over the Counter|
Customer Service Over the Phone | Telemarketing | Merchandising | Shop-Window
Displaying | After Sales Service.

Motivation

The InSpiro Institute has created a series of programmes of Motivation and Development of
Talent, the "InSpiro Pauses", that further each individual’s personal aim of achieving a
balance between his/her private and professional lives and toward autonomy and self-
accomplishment.

InSpiro - Instituto para a Motivação e o Desenvolvimento | www.inspiro.pt | 2008 5

Upon the identification of competences and talents that your collaborators might be interested
in developing (for example, writing, dancing, painting, relaxation, creativity...), we bring the
tools needed to acheive these goalsto the organisation. All this within time schedules suitable
to the organisation!

Using these tools, we develop the well-being and sense of personal self-achievement of each
individual, who will feel especially appreciated by the organisation as a person. These
experiences result in a new set of social relationships between colleagues,a tool especially
effective in large organisations where the workers are geographically dispersed.

Team Building

The Team-building sessions provided by the InSpiro Institute promote, in an organisational or

extra-organisational setting: knowledge diversity, cohesion and nourishing dynamics in the
core of a team, while supplying its leaders with the appropriate tools for their efficient
management in an organisational context.

In this process, the InSpiro Executive Retreats are especially worthy of note. In fact, after a
specific assessment of the developmental needs of each team, done through games and
recreational/pedagogical dynamics, all dimensions relevant to the enhancement of their
performances (communication, time management, decision making, etc) are worked out.

Areas of Intervention:

Team Work | Communication and Assertiveness | Planning and Time Management |

Leadership | Decision Making.

InSpiro - Instituto para a Motivação e o Desenvolvimento | www.inspiro.pt | 2008 6

 Executive Coaching

When the Organisation’s challenges lie in the development of the competences of its middle
and upper level management, and these require a personalised follow up, the InSpiro Institute
places at your disposal specialised professionals (coaches) in the behavioural and image
areas, who will guide them efficiently in their personal and professional development, in line
with their own pace and time availability.

The coaching process has three fundamental stages:

1. Analysis (assessment of needs and individual goals)
2. Joint development of a plan of personal development
3. Monitoring of all benchmarks and goals attained (intermediate and final).

Areas of Intervention:
Self-knowledge | Self-trust | Self-discipline | Communication and Interpersonal Relationships |
Leadership | Influence | Negotiation | Intercultural Communication | Public Speaking | Co-
operation and Collaboration | Team Work Management | Customer Service | Career
Management | Organisational Change Management.

Our Team:
We are good at what we do because we have an excellent team of competent people,
experts in diversified areas of knowledge (Management, Psychology, Humanities, the Arts),
who feel privileged in being able to do what they do best: helping other people develop fully
their individual and interactive potential.

It is by thinking about people that we work every day committed to the task of seeking to
develop and implement the best organisational solutions.

Each project is a new challenge, and each challenge is an opportunity for outdoing ourselves,
because we know that everyone who feels motivated in turn inspires a dozen other people.
And this is the genesis of a positive cycle capable of building efficient Organisations and truly
functional societies.

InSpiro - Instituto para a Motivação e o Desenvolvimento | www.inspiro.pt | 2008 7