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SYNOPSIS
Quality Assurance Professional with Lean Six Sigma and ISO certifications, having more than 10 years of
experience in quality domain for the industries like IT, BPO, Telecom and Manufacturing.
Great exposure in Quality Management and proven expertise in driving Process Improvement, Data Analysis,
Information Security and Process Auditing projects in various business scenarios, presently working as Senior
Quality Assurance Specialist in International Turnkey Systems (ITS), Kuwait.
Good communication skills and willingness to learn and stretch to deliver results for organizations growth.
DOMAINS OF EXPERTISE
WORK EXPERIENCE
Develop presentations and demos to support sales process for consulting offerings.
Support and deliver presentations to both business and technical audience.
Deliver client proposals related to process improvement and provide supporting documentation
Identify the opportunities for improvements in various projects.
Provide training and coaching to employees for the appropriate use of process improvement tools, etc.
Track the overall Lean Six Sigma program health for various clients.
Monitor the Lean Six Sigma deployment for various clients at organization level.
GENPACT
Gurgaon, Haryana, INDIA
www.genpact.com
Department
Delivery Assurance Group
Role
Lead Consultant
Work Duration 20th April, 2012 22nd July, 2013
Understand the existing procedures being followed in each projects of our client,
Extracted the standard procedures from Genpact's QMS,
Performed the Fit-gap analysis between QMS and existing procedures,
Defined the tailoring matrix, based on the nature, size, complexity of projects,
Educated and train the team on the revised procedures, guidelines and templates,
Performed SQA audits/ reviews for each project.
Executed Black Belt projects independently and meeting the benefit, schedule, and quality objectives.
Provided project management support and technical support to Green/ Yellow Belt projects.
Actively participated and contributed to the identification and selection of potential Lean six sigma projects.
Provided training to six sigma project team members in appropriate use of process improvement tools.
Communicated the status and progress of relevant Lean six sigma projects to the stakeholders.
Driving Kaizen in the respective Business areas by organizing Kaizen circles.
Job Profile/ Domain-3: INTERNAL AUDITS ISO 9001/ ISO 20000 (ITIL):
Conducted Internal Audits for various ISO standards to check the ISO system effectiveness in the organization.
Responsible for the closure of Non-Conformities (NCs) of external audit.
Tailored Quality Management System (QMS) processes as per project requirements
Liaison with external certification bodies for the Surveillance / Re-Certification audits.
Conducted sample quality checks for all the assembled PCs in the organization.
Initiated and completed many small improvement Six Sigma projects.
Responsible for the closure of complaints of our valuable customers.
Captured customer satisfaction data and taken action for the low customer satisfaction score.
Reduced rework percentage by implementing various initiates.
TRAINING ORGANIZATIONS
Projects Undertaken:
Six Sigma Black Belt Project To Reduce Variation in Energy OPEX/site.
Documentation of Six Sigma Green Belt Project.
First Time Activation (FTA) Analysis.
Lucas-TVS Ltd.
Chennai, INDIA
Department
Role
Project Duration
Quality Assurance
Project Trainee (INTERNSHIP)
Sep. 2007 Nov. 2007
Projects Undertaken:
PERSONAL DETAILS
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