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Painful transitions from in-house solutions to Cloud solutions can jeopardize a Chief
Information Officers entire Cloud strategy. Indigo ITs Cloud Migration Services deliver a
proven, comprehensive capability for planning and executing a move to the Cloud. Their
Cloud computing solutions have consistently exceeded organizational expectations and
solidified our customers Cloud initiatives.
IT Service Management (ITSM)
Indigo IT has vast experience developing the necessary processes to hold Cloud providers
accountable for required levels of service. From developing the clean integration of
Agency/Provider support processes to developing Performance Management/Service Level
Agreement (SLA) Executive Dashboards, Indigo IT ensures services continually meet your
users business needs.
operating cost into account helps IndiGo optimizing prices and seat allocation subject to
revenue maximization. The optimization is done at two levels:
Seats: Seats are available at variable prices; a seat booked nearer to the journey date
would cost more as compared to seat booked well in advance of journey date.
Route: By adjusting prices for routes/destinations that have higher demand as
compared to others.
The method adopted is two combined both the levels so that effective price can be reached
for all flights.
Features like advanced boarding passes contributed towards the low turnaround time
of IndiGo.
Features like ticket less travel and online booking again helped to divert traffic to
IndiGos website hence helping it to save on the customer care front.
Close to real time data retrieval helps IndiGo understand it customers better and to
reposition its value offering more closely to its customer.
In order to sustain its competitive advantage as the low cost carrier and gain market share in
the demanding environment, IndiGo must adapt to innovative processes. It has become
inevitable to manage both customer and suppliers relationships to optimize customer loyalty,
supplier trust, and revenue. For this to happen we propose Customer Relationship
Management (CRM) to be implemented across IndiGo. This will be one of the areas of
strategic IT implementation that IndiGo can focus to achieve high values to both shareholders
and customers.