News Release
Sigma Systems and American Technical Support Partner to Offer Hosted Device Provisioning to NCTC Members Hosted solution reduces service providers’ operational costs by $180,000 per year on average TORONTO, February 22, 2010 — Sigma Systems, an industry leader in Advanced IP Service Fulfillment solutions, announced today at the NCTC Winter Educational Conference (WEC) a partnership with American Technical Support to offer a hosted solution for device provisioning for NCTC members. Through American Technical Support, NCTC members will now have access to Sigma Systems’ carrier-grade device provisioning at a significantly lower price than anything else available in the industry. An average-sized NCTC member with 10,000 highspeed data devices can expect saving of $180,000 or more per year with the American Technical Support hosted solution. Sigma Systems’ Device Provisioning Manager (DPM) allows NCTC members to more easily manage its service offerings, and cost-effectively scale as their subscriber base grows through automated device provisioning. The Device Provisioning Manager also enables service providers to easily auto-configure and provision business and residential end-user devices, including SIP devices. “Our Device Provisioning Manager solution is already deployed by some of the larger NCTC members,” said Tim Spencer, President and COO of Sigma Systems. “We are excited to be working with Element Customer Care and American Technical Support to make this Tier-1 solution available to the rest of the NCTC members.” With the addition of device provisioning, American Technical Support will offer NCTC members five key services: Sigma Systems Device Provisioning Manager, Centina Systems NetOmnia™ Fault and Performance Monitoring, Technical Support, NOC Services and a white label ISP. About Sigma Systems Sigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions. Sigma Systems’ powerful solutions enable the world’s NextGeneration Operators (NGOs) to Deliver a Rich Consumer Experience through communications and entertainment services—over any access technology to any device. The company’s award-winning solutions include order management, provisioning and activation, and active mediation of residential and business VoIP, broadband, video, and triple-play and quad-play services. NGOs around the globe — including Bell Aliant, Cox, Rogers, TELUS, YouSee and ZON Multimedia — trust Sigma Systems for service transformation and innovative solutions with market-leading

expertise for the delivery of today’s—and tomorrow’s—new services. For more information about Sigma Systems, visit About American Technical Support American Technical Support provides US-based technical support along with Sigma Systems Device Provisioning Manager (DPM) and Cantina Systems NetOmnia™ Fault and Performance Monitoring solution. American Technical Support is available to NCTC members through Element Customer Care. For more information:

Media Contact: Francis Hopkins 240-752-7056