Beruflich Dokumente
Kultur Dokumente
Users Guide
March 2014
Notice
Pleasedonotattempttooperateorrepairthisequipmentwithoutadequate
training.Anyuse,operation,orrepairyouperformthatisnotinaccordancewith
theinformationcontainedinthisdocumentationisatyourownrisk.
Proprietary Notice
AlldrawingsandinformationhereinarethepropertyofDataCardCorporation.All
unauthorizeduseandreproductionisprohibited.
Trademark Acknowledgments
DatacardisaregisteredtrademarkandservicemarkofDataCardCorporationin
theUnitedStatesandothercountries.
CD820isatrademarkofDataCardCorporation.
WindowsisaregisteredtrademarkofMicrosoftCorporation.
Allotherproductnamesarethepropertyoftheirrespectiveowners.
DatacardGroup
11111BrenRoadWest
Minnetonka,MN553439015
Phone:9529331223
Fax:9529337971
www.datacard.com
2014DataCardCorporation.Allrightsreserved.
PrintedintheUnitedStatesofAmerica.
ii
Compliance Statements
Liability Statement
TheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.
Pleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.
Anyuse,operationorrepairincontraventionofthisdocumentisatyourownrisk.
Safety
AllDatacardproductsarebuilttostrictsafetyspecificationsinaccordancewithCSA/
UL609501requirementsandtheLowVoltageDirective2006/95/EC.
Therefore,safetyissuespertainingtooperationandrepairofDatacardequipmentare
primarilyenvironmentalandhumaninterface.
Thefollowingbasicsafetytipsaregiventoensuresafeinstallation,operationand
maintenanceofDatacardequipment.
Connectequipmenttoagroundedpowersource.Donotdefeatorbypass
thegroundlead.
Placetheequipmentonastablesurface(table)andensurefloorsinthework
areaaredryandnonslip.
Knowthelocationofequipmentbranchcircuitinterruptersorcircuit
breakersandhowtoturnthemonandoffincaseofemergency.
Knowthelocationoffireextinguishersandhowtousethem.ABCtype
extinguishersmaybeusedonelectricalfires.
Knowlocalproceduresforfirstaidandemergencyassistanceatthecustomer
facility.
Useadequatelightingattheequipmentlocation.
Maintaintherecommendedtemperatureandhumidityrangeinthe
equipmentarea.
iii
Regulatory Compliance
ThesenoticesapplytotheDatacardprinterandallDatacardaccessorydevicesthat
connecttotheprinter.
FCC Notices
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowing
twoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevice
mustacceptanyinterferencereceived,includinginterferencethatmaycauseundesired
operation.
Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassA
digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmfulinterferenceinacommercialinstallation.This
equipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalled
andusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradio
communications.However,thereisnoguaranteethatinterferencewillnotoccurina
particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor
televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,the
userisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowing
measures:
Reorientorrelocatethereceivingantenna.
Increasetheseparationbetweentheequipmentandreceiver.
Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe
receiverisconnected.
Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Changesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliance
couldvoidtheuser'sauthoritytooperatetheequipment.
iv
vi
Revision Log
Date
March 2014
Description of Changes
First release of this document (formerly Part No.
527248-003). Updated for CLM laminator and XPS
Card Printer Driver 5.0
vii
viii
Contents
Chapter 1: Introduction ____________________________________________________________
About this Manual______________________________________________________________
Intended Audience ____________________________________________________________
Technical Support ______________________________________________________________
1
1
1
1
ix
xi
xii
Chapter 1: Introduction
Anoverviewofprintercomponentsandoptions,andadescriptionofthe
systemlabel.
Howtousetheprinter,includinghowtopowertheprinteronandoff,howto
usethefrontpanelandLCDmenus,cardprocessingbasics,howtoprintatest
card,andhowtoloadandreplacesupplies.
Howtoperformroutinemaintenanceandtroubleshootingtasks.
AnadditionalInstallationandAdministratorsGuideisavailableforuseby
administratorsorotherprofessionalsresponsibleforprintingcards.Refertothe
OwnersLibraryCD.
Intended Audience
Themanualisintendedfortheprinteroperatorwhoprintscards,loadsand
replacessupplies,maintainstheprinter,andperformstroubleshooting.
Technical Support
ContactDatacardTechnicalPhoneSupportat18003283996.
Introduction
Printer Components
Refertothefollowingtoviewtheprintercomponentsandthedifferentoptions:
PrinterLeftSideonpage4
PrinterRightSideonpage5
PrinterwithSingleInputHopperonpage6
PrinterwithOptionalMultiHopperonpage7
PrintRibbonCartridgeonpage8
PrinterwithOptionalCLMLaminatoronpage9
SystemLabelonpage10
Optional Multi-Hopper
Single Hopper
Configuration
Label
Printer Access
Cover Lock
Cable Lock
Receptacle
Printer
Connections
Manual Advance
Knob
Printer
Connections
Configuration Label
Printer Connections
Power receptacle
USB connection
Network connection
Printer Supplies
Access Door
Printhead
Printhead
Cover
Latch Button
Cover Ridges
Card Input
Hopper
Ribbon Cartridge
Handle
Output
Hopper
Front Panel
Cover
Latch Button
Cover Ridges
Ribbon Cartridge
Handle
Front Panel
Output Hopper
Latch Button
Cover
Print Ribbon
Cartridge
Multi-Hopper
Cover
Cover Ridges
Front Panel
Output Hopper
Card Hoppers
H1 through H6
Cover
Latch Button
Cover Ridges
Multi-Hopper Cover
Card Hoppers H1
through H6
Print Ribbon
Cartridge
Ribbon Cartridge
Handle
Print Ribbon
Replaceable
Cleaning Sleeve
Print Ribbon
Replaceable Cleaning
Sleeve
Ribbon Cartridge
Handle
Printer
Laminator
Laminator Access
Door
Laminator
RefertoAppendixA,"CLMLaminator"onpageA1forcompleteinformation
aboutusingalaminatingsystem.
System Label
Theprinterconfigurationlabelonthesideofthecoverswingarmshowsthe
componentsinstalled.Itprovidesinformationthatisusefulwhenrequesting
service.
Thelabelshowsthefollowinginformation:
Printername
Configuration,whichincludesoptionsinstalledintheprinter
Dateandcountryofassembly
MACaddresstousewhentheprinterisconnectedviaanEthernetnetwork
Informationforcomponentsinstalledbythedealerorsalesgroupishandwritten
onthelabel.
10
Single Hopper
Optional Multi-Hopper
11
12
13
Equipment
Thesystemcaninclude:
1. APC,withsoftwaretosupporttheprinter,suchas:
TheXPSCardPrinterDriverforWindows.
IDsoftwaredesignedspecificallytocapture,format,andsavethedatafor
cards.
AretailapplicationsuchasMicrosoftWordorAdobePhotoshop.
2. Capturedevices,suchas:
AdigitalcameraconnectedtothePCtotakephotosforIDbadgesand
othercards.
Asignaturecapturepadorfingerprintreader.
3. Theprinterwithsuppliesandafacilitypowersource.
4. AdataconnectionbetweentheprinterandPC,whichcanbeaUSB
connectionoranetworkconnection.(Donotusebothwithoneprinter.)
14
Theoperator,whomakescards,loadssupplies,andhandlesminorproblems
suchascardjams.
Thesystemadministrator,whosetsupthecardprinterandotherhardware,
setsupcarddesigns,configurescardproductionsoftware,andidentifiesthe
bestuseofthecardprinterintheorganization.
Printer Controls
Thefrontpaneloftheprinterprovidesthecontrolsforoperatingtheprinter.The
frontpanelcontrolsaredescribedinthefollowingsections.
LCD Panel
Status Lights
Ribbon
Cards
Power
Button
Down
Arrow
Up
Enter
Arrow
Power Button
UsethePOWERbuttontopoweroffandpowerontheprinter.Alllightsshow
steadyamberwhiletheprinterpowerson.
Topowerofftheprinter,pressthebuttonfor1to2secondsuntiltheprinter
beginstoshutdown.
Topowerofftheprinterwhileitisprocessingcards,pressthebuttonfor
2 secondsormore.Cardjobsintheprinterarenotcompleted.
15
UsetheMaintenance menuto
runacleaningcardorprinta
testcard.
UsetheStatus menutosee
settingsanddataaboutthe
printer.
UsetheConfigurationmenuto
changesettings.
UsetheActivatemenuto
enableordisablesecure
featuresoftheprinter.
UsetheActivatemenuonlyduringinstallationorremovalofsystemsthat
requireactivation.
HINTS&TIPS
16
YoucanaccessthemenusystemwhenReadydisplaysonline1oftheLCD
panel.
TheprinterreturnstotheReadystatusafter2minutesofnoactivity.Changes
notappliedarelost.
Toleaveaselectionwithoutchangingthevalue,presstheupordownarrow
keyuntilExitdisplays,andthenpresstheE NTERkey.
SuspendprinteractivitypresstheUSERbuttonwhentheLCDpaneldisplays
Ready.
ClearamessagepresstheUSERbuttononce.
ClearallmessagespresstheUSERbuttonfor2secondsormore.
ClearallcardscurrentlyprintingpressandholdtheUSERbuttonfor
2 secondsormore.(Makesurethatthisactionisallowedinyourcardsystem.)
Determinewhethertheprinterisready,busyprinting,ornotavailable.
Indicatorsincludethefollowing:
Off
Green
Blinking green
Amber
Blinking amber
Color Cycle:
Amber, Green,
Light Green, Off
17
Ribbon Light
Theribbonindicatesthestatusoftheprintribbonintheprinter.Indicators
includethefollowing:
Off
Blinking amber
Card Light
Thecardlightindicatesthestatusofcardsintheprinter.Indicatorsincludethe
following:
18
Off
Blinking amber
Beginwiththeprinterpowerconnected,andtheprinter
connectedtothenetwork.
1. PressthePOWERbutton(ifneeded)topoweronthe
printer.
2. AccesstheNetworkStatusmenuintheLCDmenu:
A. PresstheUSERbuttontosuspendtheprinter.
B. PresstheE NTERkeytoenterthemenusystem.
C. PressthedownarrowtodisplayStatusonline2.
D. PressE NTERtoentertheStatusmenu.
PressthedownarrowkeyuntilNetwork Status
displaysonline2.
E. PressE NTERtodisplaytheNetworkStatusmenu.
3. PressthedownarrowkeyuntilIP Addressdisplayson
line 2.
4. PressE NTERtodisplaytheIPaddress.RecordtheIP
address.
5. PressE NTERtoreturntotheNetworkStatusmenu.
Subnet Maskdisplaysonline2.
6. PressE NTERtodisplaythesubnetmask.Recordit,if
necessary.
19
7. PressE NTERtoreturntotheNetworkStatusmenu.
Gateway Addressdisplaysonline2.
8. PressE NTERtodisplaythegatewayaddress.Recordit,
ifnecessary.
9. PressE NTERtoreturntotheNetworkmenu.
10. PressthedownarrowkeytoscrolltoExitonline2.
11. PressE NTER.Then,presstheUSERbuttontoreturntheprintertoReady.The
USERbuttonglowsgreen.
steadygreen.
2. PresstheUSERbuttontodisplaySuspendedonline1
oftheLCDpanel.
3. PressE NTERtoenterthemenusystem.
4. PressE NTERtoentertheMaintenancemenu.
5. PressthedownarrowuntilTest Carddisplayson
line 2.
6. WithTest Carddisplayedonline2,pressE NTERto
displayStartonline2.
7. PressENTERtoprintthetestcard.
Afterthecardprints,theprinterreturnstoReady.
20
Load Cards
Dothefollowingtoloadcardsintheprinter.
Single Hopper
1. Unlocktheprinterandopentheinputhopper.
2. Loadthecardsintotheinputhopper.
(Cardscansticktogether.Slideorfan
thecardstoseparatetheedgesbefore
placingthemintheinputhopper.)
InsertISOmagneticstripecards
withthestripe(backside)facing
downandtowardtheright.
Insertsmartcardswiththesmart
cardchipfacingupandtowardthe
backofthehopper.
3. Closethehopperandlocktheprinterwhenyoufinishloadingcards.
21
Optional Multi-Hopper
1. Unlocktheprinterandopenthemultihopper.
2. Loadthecardsintothehoppers.
TheinputhoppersarelabeledH1
throughH6.Youcanloadupto100
cardsintoeachhopper.(Cardscan
sticktogether.Slideorfanthe
cardstoseparatetheedgesbefore
placingthemintheinputhoppers.)
InsertISOmagneticstripecards
withthestripe(backside)
facingdownandtowardthe
rightside.
Insertsmartcardswiththesmartcardchipfacingupandtowardtheback
ofthehopper.
3. Closethemultihopperandlocktheprinterwhenyoufinishloadingcards.
multihopper.
2. Opentheprintercover.
3. Removetheprintribboncartridge.
22
4. Loadafullrollofprintribbon(theblue
spool)ontothespindleclosesttothe
cartridgehandle.
5. Placethesilvertakeupspoolonthe
spindlewiththeblackgear.
6. Windthetakeupspoolcounterclockwise
onefullturn.
fromtheribboncartridgeandslide
thespindleintothecontinuouscleaningsleeve(a).
2. Placethespindlewiththecleaningsleeveontotheribboncartridge(b).
3. Removetheprotectivewrapperfromthecleaningsleeve(c).
23
withthehandletowardthefrontoftheprinter.
3. Makesurethattheribboncartridgeispositionedcorrectlyintheguides.
4. Closetheprintercover.Pressdownontheridgesonthe
frontofthecovertomakesurethatitlatchesproperlyon
bothsides.
5. Closethesuppliesaccessdoorontheoptionalmulti
hopperandlocktheprinter.
24
Cardsareloadedintheprinteroravailabletoinsert.
Ribbonisloadedintheprinter.Forthestepstofollow,refertoLoadthe
PrintRibbononpage22.Ifyoursystemincludestheoptionallaminator,
refertoAppendixA,"CLMLaminator"onpageA1,forinformationabout
preparingthelaminator.
Thecarddesignissetup.Ifyouneedtosetupormodifythedesign,referto
ElementsofCardDesigninyourprintersInstallationandAdministrators
Guide.
HINTS&TIPS
Makesurethatmagneticstripecardsareloadedcorrectly.Theprintershowsthe
correctposition.
Youalsocan:
Printatestcarddirectlyfromtheprinter.RefertoPrintaTestCardon
page20.
Printadriversamplecard.RefertoPrintaDriverSampleCardinyour
printersDriverGuide.
25
Print Cards
Makesurethatcardsareloadedintheprinteroravailabletoinsertwhen
prompted.Forthestepstofollow,refertoLoadCardsonpage21.
cardprinterasthecurrentprinter.
2. Usetheapplicationssetuppagetoselectthe
ISOID1pagesize,orsetthepagesizeto
2.13x3.38in.
3. Setthemarginsto0(zero).
4. Selectanorientationportraitorlandscape.
5. Createthecarddesign:
A. Addgraphics,suchasacompanylogoorbackground.
B. Addaphoto.
C. Addtextinformation,suchasname,
address,oremployeenumber.
Forinformationaboutadditionalcard
features,refertoElementsofCardDesignin
yourprintersInstallationandAdministrators
Guide.
26
Printing Cards
6. ClickPrinttosendthecardtotheprinter.
7. Attheprinter,insertacardintotheprinter,ifnecessary.
HINTS&TIPS
TheprintercanreceivecardjobsfrommorethanonePC.Itprintscardsinthe
ordertheyarereceived.
Orientallcardsthesameway.
Donottouchthecardsurfacetobeprinted.Handlecardsbytheiredgesor
weargloves.
27
28
Printing Cards
Chapter 5: System
Maintenance
Theprinterdisplaysamessageforwhichcleaningisasolution.
Thereisdebrisoncompletedcards.
Anewrollofprintribbonisinstalled.
Youcanperformthefollowingcleaningtasks:
CleanthePrintheadonpage30
RunaCleaningCardonpage32
CleantheLaminatoronpageA12
29
Theprintheadisreplaced.
Thereareunprintedlinesonthefinishedcard.Thisusuallyindicatesdirtor
contaminantsontheprinthead.
Theprintheadistouchedaccidentally.Oilsfromhandscanaffectprintquality
anddamagetheprinthead.
Dothefollowingtocleantheprinthead:
1. Powerofftheprinter.
2. Unlocktheprinterandopentheprintersuppliesaccessdoorontheoptional
multihopper.
3. Opentheprintercoverandremovetheprintribboncartridge.
4. Openandremoveacleaningswabfromitspackage.
30
System Maintenance
5. Usegentlepressuretomovethecleaningswabbackandforthalongthefull
lengthoftheprintheadedgeuntilitiscompletelyclean.
6. Replacetheprintribboncartridge.Avoidbumpingtheprintheadwhenyou
installtheprintribboncartridge.
7. Closetheprintercover.Pressdownontheridgesonthefrontofthecoverto
makesurethatitlatchesproperlyonbothsides.Closethesuppliesaccess
doorontheoptionalmultihopperandlocktheprinter.
8. Powerontheprinter.
9. Printasamplecardtoverifythequalityofprinting.RefertoPrintaTest
Cardonpage20formoreinformation.
HINTS&TIPS
Avoidtouchingtheprintheadedgewithyourfingers.Contaminationdueto
skinoilseventuallycandamagetheprinthead.
Avoidtouchingtheprintingedgeoftheprintheadcartridgewithanysharp
objectsthatcanpermanentlydamagetheprinthead.
Useonlythecleaningswabtocleantheprinthead.Othermaterialscanstick
totheprintheadandcausedamage.
Useacleaningswabonetimeonly.Discarditafteryoucleantheprinthead.
31
Single Hopper
1. Preparetheprinterforcleaning.
A. Powerontheprinter.
B. Unlocktheprinter.
C. Opentheprintercoverandremovethe
printribboncartridge.
D. Removethecleaningsleevefromthe
ribboncartridge.(Theribbonmust
remaininstalledontheribbon
cartridge.)
E. Replacetheribboncartridgeinthe
printerandclosethecover.
F. Opentheinputhopperandremoveanyunprintedcards.
G. Openthecleaningcardpackageandremovethecleaningcard.
H. Loadthecleaningcardintheinput
hopper.(Plantocleantheprinter
immediately.Thecleaningcarddries
outifitisoutofitspackageformore
thanafewminutes.)
I.
32
Closetheinputhopperandlockthe
printer.
System Maintenance
2. UsetheLCDmenusystemtostartthecleaningcycle.
A. BeginwhentheprinterdisplaysReadyandtheUSERbuttonshowssteady
green.PresstheUSERbutton.
Suspendeddisplaysonline1oftheLCDpanel.
B. PresstheE NTERkeytoenterthemenusystem.
C. Maintenancedisplaysonline2oftheLCDpanel.PresstheENTERkeyto
entertheMaintenancemenu.
D. Cleaning Carddisplaysonline2oftheLCDpanel.PresstheENTERkeyto
entertheCleaning Cardmenu.
E. Startdisplaysonline 2oftheLCDpanel.PresstheENTERkeytostartthe
cleaningprocess.
startthecleaningcycle.
33
Theprintermovesthecardthroughtheprinterseveraltimesandplacesit
intherejectcardtraywhenthecleaningcyclefinishes.
Ifyouarecleaningasystemwithalaminator,thecleaningcardmovesinto
thelaminatoraftercleaningtheprinterandcleansthelaminatorrollersand
cardentryarea.Thecleaningcardisejectedintothelaminatoroutput
hopper.
3. Removetheusedcleaningcard.Waitafewminutesfortherollerstodry.
4. Preparetheprinterforuse.
A. Unlocktheprinter.
B. Replacethecardsintheinputhopper.
C. Removetheprintribboncartridge.
D. Installanewcleaningsleeveontheribboncartridgeandremovethe
protectivecover.RefertoLoadtheCleaningSleeveonpage23forthe
stepstofollow.
E. Replacetheribboncartridgeandclosetheprintercover.Pressdownon
theridgesonthefrontofthecovertolatchitproperly.
F. Locktheprinter.
TheprinterreturnstoReadyandisavailabletoprintcardsagain.
G. Discardtheusedcleaningcardandcleaningsleeve.
HINTS&TIPS
Usethecleaningcardandcleaningsleeveonetimeonly.
Changethecleaningsleeveeachtimeyoucleantheprinterorchangethe
printribbon.
Ifthecardlightisblinkingamberandtherearecardsintheinputhopper,the
printersconfiguredcleaningcounthasbeenreachedanditistimetocleanthe
printer.ThecleaningcountissetinPrinterManager.Refertotheprinters
InstallationandAdministratorsGuideforcompleteinformationaboutusing
PrinterManager.
34
System Maintenance
Optional Multi-Hopper
Cleaningaprinterequippedwiththeoptionalmultihopperinvolvestwosteps:
cleaningtheprinterandcleaningthehopperrollers.Tostartthecleaningprocess,
refertoPreparethePrinterforCleaning.
Prepare the Printer for Cleaning
1. Powerontheprinter.
2. Unlocktheprinterandopentheprinter
suppliesaccessdoor.
3. Opentheprintercoverandremovethe
printribboncartridge.
4. Removethecleaningsleevefromthe
ribboncartridge.(Theribbonmust
remaininstalledontheribboncartridge.)
5. Replacetheribboncartridgeinthe
printerandclosethecover.
6. Openthemultihopperdoorandremove
anyunprintedcards.
7. Openthecleaningcardpackage,
removethecards,andinsertthe
cleaningcardsintothehoppers.(Plan
torunthecleaningcardsimmediately.
Thecleaningcardsdryoutiftheyare
outofthepackageformorethana
fewminutes.)
8. Closethemultihopperdoorandlock
theprinter.Thefrontpaneldisplays
ReadyandtheUSERlightshowssteady
green.
ContinuewithCleanthePrinteronpage36.
35
thePrinterforCleaningonpage35.
2. PresstheU SERbutton.
4. Maintenancedisplaysonline2oftheLCDpanel.PresstheENTERkeytoenter
theMaintenancemenu.
6. Printerdisplaysonline2oftheLCDpanel.PresstheE NTERkey.
36
System Maintenance
7. Startdisplaysonline2oftheLCDpanel.PresstheENTERkeytostartthe
cleaningprocess.
thecleaningcycle.
Theprinterpicksthecleaningcardfromhopper2(H2)andmovesitthrough
theprinterseveraltimes.Theusedcleaningcardisplacedintherejectcard
tray.
TheprinterreturnstoReadywhenthecleaningcyclecompletes.
ContinuewithCleantheHopperRollers.
Clean the Hopper Rollers
1. AccesstheLCDmenusystemandentertheCleaning Cardmenu.
2. Selectthehoppersforcleaning.
A. PressthedownarrowkeyuntilHopper displaysonline2oftheLCDpanel.
B. PresstheE NTERkeytoentertheHopper menu.
37
C. PressthedownarrowkeyandchooseAll tocleanhoppersH1,H3,H4,H5,
andH6.(Or,continuepressingdowntoselecthoppers1 through 6 toclean
ahopperindividually.)
3. PresstheE NTERkeytostartthecleaningprocess.
Theprintermovesthecleaningcardsbackandforthacrossthehopperrollers
severaltimesandthenejectsthecleaningcardsbackintothehoppers.
TheprinterreturnstoReadywhenthecleaningcyclecompletes.
Tocompletethecleaningprocess,refertoPreparethePrinterforUse.
Prepare the Printer for Use
1. Unlocktheprinterandopenthemultihopperdoor.
2. Removetheusedcleaningcardsfromthehoppers.
3. Replacetheunprintedcardsintheinputhoppers.
4. Opentheprintersuppliesaccessdoorand
theprintercover.Removetheprintribbon
cartridge.
5. Installanewcleaningsleeveontheribbon
cartridgeandremovetheprotectivecover.
RefertoLoadtheCleaningSleeveon
page23forthestepstofollow.
6. Replacetheribboncartridge.
7. Closetheprintercover.Pressdownonthe
ridgesonthefrontofthecovertolatchitproperly.
8. Closetheprintersuppliesaccessdoor.
9. Opentherejectcardtrayandremovetheusedcleaningcard.
38
System Maintenance
10. Locktheprinter.
TheprinterreturnstoReadyandisavailabletoprintcardsagain.
11. Discardtheusedcleaningcardsandcleaningsleeve.
HINTS&TIPS
Usethecleaningcardsonetimeonly.
Changethecleaningsleeveeachtimeyoucleantheprinterorchangethe
printribbon.
39
40
System Maintenance
Chapter 6: Troubleshooting
Thissectionhelpsyouidentifyandfixbasicissuesthatcanoccurduringprinting.
AlsorefertoyourprintersDriverGuideorCardWizarddocumentationfor
additionaltroubleshootinginformation.
Thesectionstartswithanoverviewofcardproductionandprinterissuesyoumay
encounter:
LocateaProblemWithintheCardProductionSystemonpage42
LocateaProblemwithBasicPrinterFunctionsonpage43
Thissectionalsodescribestroubleshootingforthefollowing:
InstallationProblemsonpage44
CardPrinterDriverProblemsonpage46
CardAppearanceonpage48
MagneticStripeProblemsonpage54
LaminatorProblemsonpage56
CardJamsonpage61
MessagesandConditionsonpage62
41
TheXPSCardPrinterDriver
ShouldyouneedtoreinstalltheCardPrinterDrivertofixaproblem,we
recommendyoudownloadthelatestversionofthedriverfromhttp://
www.datacard.com.SelectSupport>Drivers&Downloadsfromthemenu.
EnteryourprintermodelintheEnterProductNameorNumberarea,and
clickGo.
Cardproductionsoftware
Cardproductionsoftwareformatsthetypesofdatausedtoprintcards.Make
surethatthecardproductionsoftwarefeaturesyouuseworkwithyour
printer.
Ifyoudonotusecardproductionsoftware,makesurethatthesoftwareyou
usesupportstherequirementsforcreatingcards.Ifyouusemagneticstripe
data,useanapplicationthatsavestextastextandnotasagraphic.(For
example,MicrosoftPaintonlysavesgraphicdata,whileAdobePhotoshop
savesbothgraphicandtextdata.)Fontsandescapesrequirethattextissent
fromtheapplicationastext.
Printerplugin
Cardproductionsoftwaremightrequireaprinterplugin,whichmakesthe
datainthecardproductionsoftwareavailableintheformtheCardPrinter
Drivercanuse.
Othercomponentsofthesystem
AnIDorbadgesystemusuallyincludesacameratotakephotos,andmay
includeothercapturedevicesforbiometricdata.Theproperuseand
maintenanceofthesecomponentsisimportanttothequalityofcardsyou
produce.
42
Troubleshooting
1 minute?
Iftheprinterpowersoncorrectly,continuetostep3.
IftheprinterpowersonbutdoesnotdisplayReady,theprinterisnot
workingproperly.Requestservicefortheprinter.
Iftheprinterdoesnotpoweron,makesurethatthepowersourceis
functioningbydoingoneofthefollowing:
Removetheprinterpowercordfromtheoutletandconnectitto
anotheroutlet.
Removethepowercordfromtheprinterandconnectittoanother
device,suchasalight,andthenconnectittothesameoutlet.
Ifthepowersourceisfunctioning,thereisaproblemwiththeprinter.
Requestservicefortheprinter.
Ifthepowersourceisntfunctioning,replaceitandthenbeginwith
step1.
3. Printatestcard.RefertoPrintaTestCardonpage20formore
information.
Ifthetestcardprints,theprinterisworkingcorrectly.Continuetostep4.
Ifthetestcarddoesnotprint,theprinterisnotworkingcorrectly.Request
servicefortheprinter.
4. Connecttheprinterdatacable,ifnecessary.Makesurethatyouusethesame
typeofcable(USBornetwork)usedwhentheprinterwasinstalled.
43
5. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthesteps
tofollow,refertoyourprintersDriverGuide.
Ifthesamplecardprints,theprinteranddriverareworkingcorrectly.
Continuetostep6.
Ifthesamplecarddoesnotprint,theprinteranddriverhavea
communicationproblem.Determinethecauseoftheproblemandtrythe
samplecardagain.
IfyouarenotusingtheCardPrinterDriver,askyourserviceprovideror
softwareproviderforassistance.
6. Printacardusingyourcardproductionsoftware.
Ifthecardprints,yoursoftwareisworkingsuccessfullywiththeprinter.
Troubleshootthecarddesign.
Ifthecarddoesnotprint,checkthefollowing:
Intheapplication,isthecorrectprinterselectedinthePrintSetupor
Printdialog?
Iftheprinterproducedablankcard,reviewthepagesizeordriver
settings.
Ifthecardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot
support.
Installation Problems
Thissectiondescribesissuesthatpreventasuccessfulinstallationandprovides
recommendedsolutionstothoseissues.Choosefromthefollowingtopics:
44
USBInstallationTroubleshootingonpage45
NetworkInstallationTroubleshootingonpage46
Troubleshooting
Solution
45
Solution
46
TheCardPrinterDriverdoesnotdetectthenetworkconnectedprinter
onpage47.
TheCardPrinterDriverdoesnotdetecttheUSBconnectedprinteron
page47.
DriverstatusorWindowsprintqueuedoesnotprovideexpecteddataon
page48.
Troubleshooting
The Card Printer Driver does not detect the networkconnected printer
Problem
Solution
Solution
47
Solution
Card Appearance
Cardappearanceproblemscanbecausedbymanydifferentfactors.Clickthelink
belowthatbestdescribesthecardappearanceissueontheprintedcard.
48
Somethingdidnotprintonpage49
Printingincludesunexpecteddataonpage50
Thecolorprintinghasflawsonpage50
Theprintingistoolightonpage52
Theprintingistoodarkonpage52
Themonochromeprintinghasflawsonpage53
Troubleshooting
Probable Cause
Solution
Nothing is printed on
the card.
49
Probable Cause
Solution
Probable Cause
Solution
50
Troubleshooting
Problem
Probable Cause
Solution
Printing is blurred.
Cards have
embedded particles,
an uneven surface, or
the card edge has
burrs.
A signature panel is
located on the other
side of the card.
51
Probable Cause
Solution
Probable Cause
Solution
52
Troubleshooting
Probable Cause
Solution
Printing is uneven or is
missing in some areas.
A black-and-white
image prints using the
color panels.
53
54
Problem
Solution
Troubleshooting
Problem
Solution
55
Laminator Problems
Thissectiondescribesproblemsthatmightoccurwhenyouareusingalaminator
toapplyoverlaytothecard.
Probable Cause
Solution
56
Troubleshooting
Problem
Probable Cause
Solution
57
Problem
Probable Cause
Solution
Probable Cause
Solution
58
Troubleshooting
Problem
Probable Cause
Solution
The holographic
topcoat shows irregular
darker areas.
59
Problem
Probable Cause
Solution
Clear topcoat is
installed in the
cartridge.
Troubleshooting
Card Jams
Thecarddidnotreachthepositionforthenextaction,suchasprintingorejecting
thecard.
YouusuallycanresolvetheerrorbypressingtheUSERbuttonsothattheprinter
displaysReady.Iftheerrorpersists,dothefollowingtoremovethecardfromthe
printer.
1. Unlocktheprinterandopentheprinter
cover.
2. Removetheprintribboncartridge.Turn
themanualadvanceknobtomovethe
jammedcarduntilitisaccessiblefromthe
rollers.
3. Removethecard.
4. Replacetheribboncartridgeandclosethe
printercover.Locktheprinter,if
necessary.
5. PresstheUSERbuttonontheprinterorclickRetryinthemessagebox.
HINTS&TIPS
Checktheribbontomakesurethatitisnottorn.Referto109:Printribbon
problemonpage70torepairorreplacetheribbon,ifneeded.
Forlaminatorcardjams,referto"ClearLaminatorCardJam"onpageA11.
61
MessagesonthePrinterLCD
MessagesfromtheXPSCardPrinterDriveronthePConpage66
MessagesfromPrinterManageronpage66
OtherMessagesonpage66
Theprinterdisplaysamessagenumberandashortdescriptionforeach
message.
Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryou
correcttheproblemandpresstheUSERbutton.
ThelightsonthefrontpanelflashwhilemessagesdisplayontheLCDpanel.
No.
LCD Message
User Light
Supply Light
Card Light
Sound
Color Cycle
Off
Off
Error
100
Off
Error
101
Off
Error
102
103
Printer problem
Off
104
Critical problem
105
Off
106
107
Off
62
Error
Error
Error
Troubleshooting
No.
LCD Message
User Light
108
109
Off
None
110
Off
Warning
111
112
113
114
Off
Error
116
Off
Error
117
Off
Error
118
Off
None
119
Off
None
120
Off
Warning
121
Off
None
122
Off
Error
123
124
149
Off
Error
150
Off
Error
151
Failed to lock
Off
Error
152
Off
Warning
153
Off
Warning
170
Off
Warning
171
Off
Warning
172
Off
Warning
173
Improper shutdown
Off
Warning
Supply Light
Card Light
Sound
63
Supply
Light
Card Light
Green
Flash
Off
Off
Green
Flash
Amber
Flash
Green
Flash
Red Flash
Error
197
Green
Flash
Off
Off
Red Flash
Error
198
Green
Flash
Off
Off
Red Flash
Error
199
Green
Flash
Off
Off
Red Flash
Error
200
Green
Flash
Off
Off
Red Flash
Error
201
L1 supply problem
Off
Amber
Flash
Off
Red Flash
Error
202
Off
Amber
Flash
Off
Red Flash
Warning
203
Off
Amber
Flash
Off
Red Flash
Error
204
Off
Amber
Flash
Off
Red Flash
Error
205
Off
Amber
Flash
Off
Red Flash
Error
206
L2 supply problem
Off
Amber
Flash
Off
Red Flash
Error
207
Off
Amber
Flash
Off
Red Flash
Error
208
Off
Amber
Flash
Off
Red Flash
Error
209
Off
Amber
Flash
Off
Red Flash
Error
210
Off
Amber
Flash
Off
Red Flash
Error
No.
LCD Message
User Light
177
196
64
Laminator
Light
Sound
Error
Troubleshooting
Supply
Light
Card Light
Laminator
Light
Sound
Green
Flash
Off
Off
Red Flash
Error
L2 heater problem
Green
Flash
Off
Off
Red Flash
Error
213
Green
Flash
Off
Off
Red Flash
Error
214
Green
Flash
Off
Off
Red Flash
Error
215
Green
Flash
Off
Off
Red Flash
Error
216
Green
Flash
Off
Off
Red Flash
Error
217
Debow problem
Green
Flash
Off
Off
Red Flash
Error
218
Impresser problem
Green
Flash
Off
Off
Red Flash
Error
219
Green
Flash
Off
Off
Red Flash
Error
220
Off
Off
Red Flash
Error
221
Green
Flash
Off
Off
Red Flash
Error
222
Firmware version
mismatch
Green
Flash
Off
Off
Red Flash
Error
223
Laminator system
mismatch
Green
Flash
Off
Off
Red Flash
Error
No.
LCD Message
User Light
211
L1 heater problem
212
65
TheCardPrinterDriverdisplaysthesamemessagesasthoseontheprinter
LCDpanel.ThemessagesthatdisplayonthePCprovideadditional
informationabouttheconditionthatcausedthemessageandcontain
recoveryinstructions.Clicktheappropriatebuttoninthemessageboxto
clearthemessage.
MessagesdisplayonthePCthatsentthecardprintjob.
Ifyoucancelajobattheprinter,themessageisremovedfromthePC.Any
additionalmessagesforthecanceledjob(forexample,forabrokenribbon)
donotdisplayonthePC.
Messagescandisplayinthebackground,behindtheapplicationsendingthe
card.Onsomeoperatingsystems,themessagedisplaysinthestatusbar.Click
theblinkingExplorer(folder)iconinthestatusbartoopenthemessage.
Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryou
closethecurrentmessage.
IfthereismorethanonecardprinterinstalledonthePC,messagesdisplay
oneatatime.Thetitlebarofeachmessageshowstheprintername.
IfthereismorethanonecardprinterinstalledonthePCandeachhasissued
errors,theprinterdriverdisplaysthemessagesreceived,evenifyoucleared
theerrorattheprinter.
TheCardPrinterDrivercanissuemessagesthatdonotdisplayontheprinter
LCDpanel.RefertoDriverOnlyMessagesonpage82andDriverSDK
Messagesonpage84foralistofthesemessages.
Other Messages
66
Thecardproductionapplicationyouusealsomaydisplaymessages.
Otherprinterscancausemessagesifmorethanonemodelofcardprinteris
installed.
Troubleshooting
Respond to Messages
Youcanrespondtoprintermessagesusingtheprinterfrontpanelbuttonsorby
clickingtheappropriateresponseinthemessageboxdisplayedbytheCard
PrinterDriveronthePC.
Printer Messages
ThefollowingmessagesdisplayontheprinterLCDpanelandinamessageboxon
thePCthatissuedthecardprintjobwhenyouusetheCardPrinterDriver.
100: Request not supported
Theprinterdoesnotsupportthepersonalizationbeingrequestedforthecard.
Thecardwillbecanceled.
Changethecarddatatomatchtheprintersoptionsandsettings,orprinttoa
printerthatisconfiguredtosupportthepersonalizationbeingrequested.
PresstheUSERbuttonontheprinter,orclickOKinthemessageboxtoclearthe
message.
101: Job could not complete
Thecardtooktoomuchtimetocomplete.
Thecardwillbecanceled.
PresstheUSERbuttonontheprinter,orclickOKinthemessageboxtoclearthe
message.
102: Card not in position
Thecardisnotpositionedintheprintercorrectly.
1. Opentheprinterandremovetheribboncartridge.
2. Turntheknobtoremovethecard.
3. Replacetheribboncartridgeandclosetheprinter.
PresstheUSERbuttonontheprinter.Inthemessagebox,clickRetry,orclick
Canceltocancelthecard.
67
ClickOKinthemessageboxtoclearthemessage.
104: Critical problem
Theprinterhadaseriouserror.Thecardwillbecanceled.
1. PresstheprinterPOWERbuttontopowerofftheprinter.
2. Requestservice.
Thesystemmustremainpoweredoff.
ClickOKinthemessageboxtoclearthemessage.
105: Magstripe data error
Theprinterfailedtoverifythatthecorrectmagneticstripedatawaswrittenon
thecard.
1. Makesurethatyouareusingmagneticstripecardsthatmatchtheprinter
settings.
2. Makesurethatthecardsareplacedintheprintercorrectly.
PresstheUSERbuttonontheprinter.Inthemessagebox,clickRetry,orclick
Canceltocancelthecard.
HINTS&TIPS
68
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.
Troubleshooting
settings.
2. Makesurethatthecardsareplacedintheprintercorrectly.
PresstheUSERbuttonontheprinter.Inthemessagebox,clickRetry,orclick
Canceltocancelthecard.
HINTS&TIPS
Thecardmightnotmatchprintersettingsorthedatasent.
Askthesystemadministratortoverifythatthecard,thedata,andtheprinter
settingsmatch.
settings.
2. Makesurethatthecardsareplacedintheprintercorrectly.
PresstheUSERbuttonontheprinter,orclickOKinthemessageboxtoclearthe
message.
HINTS&TIPS
Thedatamightuseadifferentformatthanthecurrentprintersetting.
Askthesystemadministratortoverifythatthecard,data,andprintersettings
match.
69
settings.
2. Makesurethatthecardsareplacedintheprintercorrectly.
PresstheUSERbuttonontheprinter,orclickOKinthemessageboxtoclearthe
message.
HINTS&TIPS
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.
fullturn.
3. Replacetheribboncartridgeandclosetheprinter.
PresstheUSERbuttonontheprinter.Inthemessagebox,clickRetry,orclick
Canceltocancelthecard.
110: Print ribbon out or missing
Theprinterdoesnothaveusableribbon.Tocompletethecurrentcard:
1. Opentheprinterandremovetheribboncartridge.
2. Installanewribbonandcleaningroller.
3. Replacethecartridgeandclosetheprinter.
PresstheUSERbuttonontheprinter.Inthemessagebox,clickOK,orclickCancel
tocancelthecard.
HINTS&TIPS
Usedribbonhasnegativeimagesofprinteddata.Tokeepthedataconfidential,
followyourcompanypolicytodiscardusedribbon.
70
Troubleshooting
71
Clearacheckboxinthecardproductionapplication.
ChangethefontfromMagTrackxXPSCardPrintertoaprintablefontsuchas
Arial,Verdana,orCalibri.RefertoMagneticStripeFontsinyourprinters
DriverGuide.
72
Troubleshooting
Purchaseribbonfromyourdealerorauthorizedreseller.
ChecktheDatacardwebsitefornewerfirmwarethatsupportsnewribbon
types.
Purchaseribbonfromyourdealerorauthorizedreseller.
ChecktheDatacardwebsitefornewerfirmwarethatsupportsnewribbon
types.
IftheuserpressedtheUSERbuttonforseveralseconds,thecardhasbeen
canceled.
Ifthismessageoccursoften,askyoursystemadministratortosetthebutton
sensitivitytoalowervalue.
73
clickOK.
ClickCancelinthemessageboxifyouwanttocancelthecard.
124: Insert same card side 2 up
1. Takethecardfromtheprinter.
2. Turnthecardoverendtoendsoside2isfacingup.
3. Insertthecardintheprinter.
4. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonor
clickOK.
ClickCancelinthemessageboxifyouwanttocancelthecard.
74
Troubleshooting
ClickOKinthemessageboxtoclearthemessage.
152: Insert new card side 2 up
1. Turnanewcardoverendtoendsoside2isfacingup.
2. Insertthecardintheprinter.
3. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonor
clickOK.
ClickCancelinthemessageboxifyouwanttocancelthecard.
75
up.
2. Insertthecardintheprinter.
3. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonor
clickOK.
ClickCancelinthemessageboxifyouwanttocancelthecard.
170: Insert new card side 1 up
1. Insertanewcardintheprinterwithside1facingup.
2. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonor
clickOK.
ClickCancelinthemessageboxifyouwanttocancelthecard.
171: Insert same card side 1 up
1. Takethecardfromtheprinterandturnitoverendtoendsoside1isfacing
up.
2. Insertthecardintheprinter.
3. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonor
clickOK.
ClickCancelinthemessageboxifyouwanttocancelthecard.
172: Insert cleaning card
1. Insertcleaningcard.
2. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonor
clickOK.
ClickCancelinthemessageboxifyouwanttocancelthecleaningcard.
173: Improper shutdown
Alwaysusethepowerbuttontopowerofftheprinter.
ClickOKinthemessageboxtoclearthemessage.
76
Troubleshooting
Laminator Messages
ThefollowingmessagesdisplayontheprinterLCDpanelwhenyouareusinga
laminatingsystem.TheyalsodisplayinamessageboxonthePCthatissuedthe
cardprintjob.
177: Laminator not available
Theprinterandlaminatorcannotcommunicate.Thecardwillbecanceled.
1. Makesurethedatacablefromthelaminatortotheprinterissecurelyplugged
in.
2. PresstheprinterPowerbuttontopoweroffthesystem.
3. PressthePowerbuttonagaintopoweronthesystem.
77
fullturn.
3. Replacethecartridgeandclosethelaminator.
78
Troubleshooting
fullturn.
3. Replacethecartridgeandclosethelaminator.
79
80
Troubleshooting
81
Driver-Only Messages
ThefollowingmessagesareissuedbytheCardPrinterDriveranddisplayina
messageboxonthePCthatsentthecardprintjob.Thesemessagesdonot
displayontheprinterLCDpanel.
500: The printer is not available
Thecomputercannotcommunicatewiththeprinter.Tocompletethecurrent
card:
1. MakesurethattheprinterispoweredonandintheReadystate.
2. MakesuretheprinterisconnectedtothecomputerusingaUSBornetwork
cable,butnotboth.
Whentheprinterisready,clickOK.
ClickCancelifyouwanttocancelthecard
501: The printer connection was lost
Thecomputerlostcommunicationswiththeprinterduringprinting.Thecardwill
becanceled.
1. Makesuretheprinterispoweredon.
2. Makesuretheprinterconnectiontothecomputerissecure.
ClickOKtoclearthemessage.
502: The card data is missing or is not usable
Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.
Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsand
settingsintheprinter.
ClickOKtoclearthemessage.
504: The card data is missing or is not usable
Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.
Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsand
settingsintheprinter.
ClickOKtoclearthemessage.
82
Troubleshooting
contact.
ClickOKtoclearthemessage.
506: A card is currently processing
Theprinterisbusyprocessinganinteractivejob.Thecardwillbecanceled.
Waituntilthecurrentcardiscompleteandthentryagain.
ClickOKtoclearthemessage.
507: The printer is unlocked
Theprintermustbelockedtoprint.
Tocompletethecurrentcardmakesurethatallaccessdoorsareclosedsecurely
andlocked.
ClickOKtoclearthemessage,orclickCanceltocancelthecard.
508: The printer is shutting down
Theprinterisshuttingdownorresetting.Thecardwillbecanceled.
Whenprinterispoweredbackon,tryagain.
ClickOKtoclearthemessage.
509: The printer is offline or suspended
Theprintermustbeonlinetoprint.
TocompletethecurrentcardpresstheprintersUSERbuttonuntiltheprinter
returnstotheReadystate.
ClickOKtoclearthemessage,orclickCanceltocancelthecard.
83
84
Troubleshooting
Printer
Laminator
A-1
Printer Mounting
Pins
Card Entry
Area
Laminator Status
Light
Printer
Mounting Pin
Reject Card
Tray
Laminator Power
Connection
A-2
Printer Mounting
Lock
Laminator Power
Connection
CLM Laminator
Ready
Blinking green
Busy
Solid blue
Idle/Sleeping
Blinking blue
Heating
Blinking red
Error
Impresser
(if installed)
Laminator Access
Door Lock
Card Output
Hopper
Laminator Access
Door
Impresser
A-3
Manual Advance
Knobs
L2 Laminator
L1 Laminator
Laminator
Access Door
L2 Transport
Access Door
A-4
Manual Advance
Knobs
L1 Laminator (green
cartridge)
L2 Laminator (orange
cartridge)
L2 Transport Access
Door
CLM Laminator
Ifyoursystemincludestheoptionalsecondlaminator(L2),makesurethatthe
laminatorcartridgeisalwaysinstalledevenifthecartridgeisnotloadedwith
overlaymaterial.Ifthecartridgeisnotinplace,cardsarenotsupportedasthey
travelthroughthesystemandcanfallintothebottomofthelaminator.
A-5
Laminator Setup
Thelaminatingsystemsupportsfullcolorprintribbonsthatdonothavea
topcoat(T)panel,includingYMCKandYMCKKribbon.Thetopcoatorpatch
overlayappliedbythelaminatorsprovidesprotectionagainstwearandcolor
fading,sotheprintribbontopcoatpanelisnotneeded.However,theDuraShield
overlayrequiresthattheribbontopcoatbeappliedfirst.
Thesystemalsosupportsfullcolorprintribbonwithafrontsideultraviolet(UV)
fluorescingpanel,YMCKFKT.TheUV(F)panelisdesignedtocreateanoptically
variableimageonthecard.RefertotheprintersDriverGuideforinformation
aboutdesigningacardtouseaUVribbon.
Topcoat
Patch
Patchoverlayshavearegistrationmarkthatisusedbytheprintertoalignthe
patchwiththebeginningofthecard.Theregistrationmarkisarectangularhole
betweenthepatches.
Patchescancovertheentirecard,canhaveanopeningforasmartcardchip,or
cancoverthecardunderthemagneticstripe.IfbothL1andL2laminatorsare
installed,eachlaminatorcanapplydifferentoverlaymaterial.Forexample,you
mightapplyapatchthatcoversthecompletecardonthefront,andapatchsized
foramagneticstripeontheback.
Complete
Card
A-6
Smart Card
Magnetic Stripe
CLM Laminator
Bothpatchandtopcoatoverlayscanbeclearorcanhaveatransparent
holographicimageonthem.Theholographicmaterialsarecalledholographic
topcoatorholographicpatchandcanbeorderedwithacustomimage.
Clear Patch
Random Holographic
Patch
Clear Topcoat
Random Holographic
Topcoat
Inaddition,bothholographictopcoatandholographicpatchcanbedesignedwith
aregisteredimagethatislocatedinthesamepositiononeachcard.Registered
holographictopcoathasaregistrationmarksothattheimagecanbealignedwith
thecard.RefertotheprintersInstallationandAdministratorsGuidefor
informationaboutorderingoverlaymaterial.
Ifyouuseacustomholographicoverlay,makesurethatyouknowthelocation
ofimportantcardfeatures,suchasphotosandlogos.Donotplaceholographic
imageswheretheyinterferewiththeappearanceofphotosormachine
readablefeatures.
A-7
accessdoor.
2. RemovetheL1(green)laminator
cartridgefromtheprinter.Place
thecartridgeonasmoothlevel
surfaceforloading.
3. Pushthereleaselatch(a)and
openthegateonthelaminator
cartridge(b).
4. Removebothusedspoolsfromthecartridge(ifpresent).
A-8
CLM Laminator
5. Loadthenewrolloflaminatoroverlay
material.
A. Putthebluesupplyspoolonthe
bluesupplyspindleofthecartridge
(c).Theoverlaysupplyrollcango
ononlyonewayandonlyfitson
thecorrectspindle.
B. Puttheemptysilvertakeupspool
onthesilvertakeupspindle(d).
C. Turnthetakeupspoolclockwiseto
removeslackfromthematerial (e).
Theoverlaymaterialloadsinan
Sshape.
Makesurethattheoverlaymaterial
isbetweentheguidesonboththe
takeupandsupplysidesofthe
cartridge.
6. Closethelaminatorcartridgegate (f).
Pushitinuntilthelatchclicksin
place (g).Makesurethattheoverlay
materialisnotpinchedbythecartridge
gate.
7. Replacetheloadedlaminatorcartridge
intheprinter.
8. RemovetheL2(orange)cartridge,if
installed,fromthelaminator.
9. Repeatsteps3through7toloadthe
overlayontotheL2cartridge.
10. Closeandlockthelaminatoraccessdoor.
A-9
Card Design
Setupyourcarddesignusingyourcardproductionsoftwareoranother
application,suchasMicrosoftWord.Youcanspecifyyourlaminationpreferences
usingtheCardPrinterDriver.Yourcardproductionsoftwarealsomayprovide
laminationsettings.
TheCardPrinterDriverallowsyoutospecifybothprinterandlamination
preferences.RefertoyourprintersDriverGuideforcompleteinformationabout
settingupprintingpreferencesandlaminationoptions.
Iftheprinterhasonelaminator,youcanapplytheoverlaymaterialtooneor
bothsidesofthecard.
Iftheprinterhastwolaminatorsusingdifferentoverlaymaterials,the
quickestwaytoprocessacardistoapplytheoverlayinL1tothefrontofthe
cardandtheoverlayinL2tothebackofthecard.
Youcanfinetunethesettingsthatcontroltheapplicationoftheoverlayusing
PrinterManager.RefertotheprintersInstallationandAdministratorsGuidefor
informationaboutusingPrinterManager.
Verify Setup
Afteryousetuptheprinter,printseveraltestcardstodeterminehowwellthe
laminatorappliesmaterialtothecard.YoucanprinttestcardsfromtheCard
PrinterDriver(refertotheprintersDriverGuide),fromtheprinterLCDpanel
(refertoPrintaTestCardonpage20),orfromPrinterManager(refertothe
printersInstallationandAdministratorsGuide).Youmayneedtoprintmultiple
testcardstomakesurethattheoverlayispositionedcorrectly.Thecardstock,the
carddesign,andtheprintersenvironmentallcanaffecttheappearanceofcards.
Whenevaluatingacard,makesurethat:
Theoverlaysarebeingappliedproperly:
Eachoverlayisappliedcompletelytothecard.
Thematerialadhereswelltotheedgesofthecard.
Theoverlaydoesnotcomeoffwhenthecardisbentortwisted.
Thecardisdebowedcorrectly.
Theimpressionispositionedcorrectlyandhastheproperdepth.
Ifyouneedtomakeadjustmentstothelaminatororoverlaysettings,refertothe
PrinterManagersectionoftheprintersInstallationandAdministratorsGuide.
A-10
CLM Laminator
3. Turnthemanualadvanceknobsinsideofthelaminatoruntilthecardis
accessible.
4. Removethecard.
5. Replacethelaminatorcartridges.
6. Closethelaminatoraccessdoor.
A-11
Particlesappearonthelaminatedcards.
Particlesarevisibleinsidethelaminator.
Forexamplesofproblemsthatrequirelaminatorcleaning,refertoLaminator
Problemsonpage56.
Thisprocedureusesadoublesided,stickycleaningcardthatremovesholographic
overlayparticlesfromthelaminator.WhenyoucleantheCDsystemusingaregular
cleaningcard,thecardalsomovesintothelaminatorandcleansthelaminator
rollers,thecardentryarea,andtheimpresserexitrollers.Thisissufficientifyou
arenotusingholographicoverlay.RefertoRunaCleaningCardonpage32.
1. UnlockthelaminatoraccessdoorandremovetheL1andL2laminator
cartridges.
2. Removeprintedcardsfromtheoutput
hopper,ifnecessary.
3. Removetheprotectivepaperfromboth
sidesofthedoublesided,sticky
laminatorcleaningcardandinsertthe
cardundertherollersofthecardexitslot
ofthelaminator.Whenitisinthecorrect
locationandpushedinfarenough,the
cardstaysinplace.
A-12
CLM Laminator
4. UsetheLCDmenusystemtostartthecleaningcycle.
A. BeginwhentheprinterdisplaysReadyandtheUSERbuttonshowssteady
green.PresstheUSERbutton.
Suspendeddisplaysonline1oftheLCDpanel.
B. PresstheE NTERkeytoenterthemenusystem.
C. Maintenancedisplaysonline2oftheLCDpanel.PresstheENTERkeyto
entertheMaintenancemenu.
D. Cleaning Carddisplaysonline2oftheLCDpanel.PresstheENTERkeyto
entertheCleaning Cardmenu.
E. Printerdisplaysonline2oftheLCDpanel.Pressthedownarrow.
F. Laminatordisplaysonline2.PresstheE NTERkey.
A-13
G. Startdisplaysonline2oftheLCDpanel.PresstheENTERkeytostartthe
cleaningprocess.
startthecleaningcycle.
Thelaminatorpullsthecleaningcardfromthecardexitslotintothe
laminatorandmovesitbackandforththroughtheL1andL2cartridgeareas,
thecardentryarea,andtheexitrollersseveraltimes.Ifthesystemhaslocks,
theusedcardisejectedintothelaminatorrejecttray.Ifthesystemdoesnot
havelocks,theusedcardisejectedintothelaminatoroutputhopper.
5. Inspectthelaminatorcartridgesforparticles.Ifparticlesarepresent:
A. Retrievethelaminatorcleaningcardanduseittoremovetheparticlesof
overlaymaterialfromthecartridges.
B. Ifparticlesstillremainonthecartridgeandinsideofthelaminator,usea
vacuumcleanerwithasmallplastichoseattachmenttocarefullyremove
theparticles.Alsocleananyremainingparticlesfromtheoutputhopper.
HINTS&TIPS
A-14
Ifthecleaningcardisnotpulledintothelaminator,thecardisnotinthe
correctposition.Thecleaningcardmustbelocatedundertherollersofthe
cardexitslotinsidetheoutputhopper.
Attheendofthelaminatorcleaningcycle,thecardcansticktotherollersin
theoutputhopper.Pullonthecardtoremoveit.
Discardthelaminatorcleaningcardafteroneuse.
Avoidcontactwiththeheatedroller,whichcontainssensitiveelectronic
components.
Ifcleaningthelaminatordoesnotsolvetheproblem,contactyourservice
providerforassistance.
CLM Laminator