Candace Tate

M: 972.983.2927 E: ctatetraining@att.net

SR. TECHNICAL WRITER / BUSINESS-PROCESS ANALYST / HR MANAGER

Forward-thinking, dynamic professional with demonstrated experience as a sr. technical writer, trainer, business
analyst, process analyst, instructional designer/ curriculum developer, project manager, and HR Manager with an
outstanding record of accomplishment providing solutions that exceed expectations. Strategy architect in the
development of innovative initiatives to streamline processes and capitalize on organizational growth
opportunities. Skilled at converting complex subject matter into easily understood material with an innate ability to
analyze data, identify risks, determine objectives, develop strategies, and gain executive buy-in. Relevant skills:
Technical Writing | Training-Curricula Development | Business Analysis |Process Management | Enterprise
Identity Management | Human Resource|Change Management | Visio, SharePoint, Agile, CMMI, SDLC, ITIL
|

RECENT CONSULTING PROJECTS /PROFESSIONAL EXPERIENCE

NATIONAL GOVERNMENT SERVICES FINANCIAL SOLUTIONS, Baltimore-Bethesda, MD June 2014 Feb 2015
Consultant - Sr. Technical Writer|Process Analyst Project Management Office (PMO)
Wrote and edited IT operations processes and standard operating procedures (SOPs), and System Development
Life Cycle (SDLC) artifacts for the Centers for Medicare & Medicaid Service (CMS), to ensure data integrity and
identity authentication security, for the successful go live of the Affordable Care Act (ACA) Federally Facilitated
Small Business Health Option Plan (FF SHOP) Premium Aggregation System (PAS) and Application Enrollment
software systems
SIGNATURE CONSULTING GROUP, Woodlawn, MD
Jan 2014 April 2014
Consultant|Sr. Technical Writer Project Management Office (PMO)
Manage meeting logistics and documentation for the Centers for Medicare & Medicaid Services (CMS) Physicians
Quality Measurements Management (PQMM) Project, in support of the Affordable Care Act (ACA) 2014 2015
Physician Quality Measurements Reporting Pay for Performance and Electronic Health Record (EHR) programs
CAREFIRST BLUE CROSS BLUE SHIELD, Owings Mills, MD
Oct 2012 Oct 2013
Consultant - Sr. Technical Writer|Content Management Operations Training Customer Service
Recruited to develop and provide expert level SOP documentation and training content management for the
Consumer Direct Contact Center. Ensured compliance and alignment with guidelines and regulations mandated
with the launch of the 2014 Affordable Care Act (ACA)
Assisted in the successful roll out of the training content management system and knowledge base BPM tool
utilized by consumer direct unit for interaction between subscribers and consumers
Served as liaison between the business and technical teams to develop process workflows and systems
workflows for enrollment processing and claim adjudication
Successfully wrote and rolled out business process documentation, standard operating procedures, and
training content for new enrollment and billing processes as the result of the rollout of the ACA
KAISER PERMANENTE, Rockville, MD
Feb 2012 Oct 2012
Consultant|Business Analyst|Documentation Specialist
Brought on board to provide expert level business process and documentation development guidance to
Membership Administration, Benefit Policy & Administration, and Contract Administration Departments
Medicare. Leveraged broad competencies in Agile methodology to implement process improvement and delivery.
Served as subject matter expert on process improvement to improve Medicare front-end enrollment
processing
Conducted information gathering sessions with Medicare Membership Admin staff to identify and
document Medicare functions performed post transition
Identified new processes and existing processes needing improvement
Analyzed gathered data, remediated standing issues, provided recommendations, and implemented just in
time resolutions

TANAGER, INC, Woodlawn, MD, Annapolis Junction, MD

May 2008 Feb 2012
Senior Technical Writer|Business Analyst|Human Resources Manager |Proposal Writer
Earned fast-track promotions though a series of increasingly responsible positions based on strong performance in
process optimization and quality management. Initially brought on board as a contract Senior Technical Writer to
leverage broad competencies in technical writing and information technology knowledge to support Centers for
Medicare-Medicaid Services (CMS) training, quality, and knowledge resource website / datacenter. Promoted to
Business Analyst: Instrumental in establishing and defining the Business Requirements and Change Management
processes to support and define stakeholders Learning Management System (LMS). Promoted to HR Manager,
lead the integration and administration of HR best practices into operational procedures to strengthen and drive
HR contributions across the enterprise. Responsible for orientation/front-boarding, training and career
development, and employee relations. As HR Manager contributed to proposal development for Military and
Government IT security contracts.
Established companys first full functioning Business Analysis and Requirements Management Department;
setting the standards and processes for the development of white papers, project charters, requirements,
system functional design documents, test plans, and use cases
Developed organizations first full functioning HR Department servicing over 100 employees
Wrote and developed company IT policies, standard operating procedures (SOPs) for all functional areas and
phases of the Software Development Life Cycle (SDLC), and Disaster Recovery and Contingency Planning as
according to CMMI process methodology in support of CMS datacenter
Enabled company to meet first time MITRE documentation audit within a four month period

PREVIOUS CONSULTING PROJECTS

Process Analyst/Sr. Technical Writer - IT, Aviall Aviation, Dallas/Fort Worth Airport, TX
5/2/07 - 11/20/07
Led compliance team to a successful rollout of process documentation for in
response to Sarbanes-Oxley (SOX) audit remediation and compliance
Training Content Management and Delivery, Detroit Edison Energy, Detroit, MI
12/5/0 6- 4/11/07
Wrote and designed Instructor Led-Training (ILT) and Web-Based Training (WBT)
for SAP go live implementation. Course developed deemed best in quality
Sr. Technical WriterSAP Security, T-Mobile, Bellevue, WA
4/06 - 10/06
Developed technical documentation, assisted in risk remediation and automated
controls definition in response to Sarbanes-Oxley (SOX) and COBIT IT audit.
Process Analyst, UICI (Health Markets) North Richland Hills, TX
6/05 - 4/06
Successfully enabled external auditors to respond to SOX and COBIT IT audit by
providing quality documentation of companys processes and operating procedures
Business Analyst, Hewlett Packard (HP)
3/05 - 6/05
Conducted information sessions and documented SAP finance processes for HP
Taiwan and the Virgin Islands in response to SOX Audit
Consultant - Sr. Technical Writer, GameStop Grapevine, TX
12/04 - 2/05
Enabled client to successfully meet three-month mandate for SOX & COBIT compliance
Documentation Specialist, Lennox International, TX/ FL/ MS
7/04 - 12/04
Assisted Ernst & Young Auditors in documenting business processes for SOX compliance
Proposal Writer/Development Associate, Dallas Jewish Coalition
10/03 - 7/04
dba Vogel Alcove Childcare Center for Homeless Children
Composed award winning grants/proposals
Successfully met $500,000 annual quota within nine-month period

TEACHING EXPERIENCE
Adjunct Instructor, Dallas County Community College District
GED: Verbal, Technical Writing, Business Writing/Business Communication for Health Certification

2000 - 2004

Founder/Educational Consultant - Khocolate Keepsakes II, Duncanville, TX

2002 - 2003
Wrote and delivered curriculum for City of Dallas Park& Rec, and Dallas Independent School District After School
Program

EDUCATION
B.A. English, University of Texas, Arlington, TX
Other Universities attended for professional development
LeMoyne-Owen College Memphis, TN| Loyola-Marymount University Los Angeles, CA
University of Science & Technology-Kumasi, Universities of Ghana-Cape Coast, and Accra, West Africa
(Sponsored by United Nations and Howard University)