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Introduction
A substantial body of both empirical and discursive
research has appeared in recent years exploring the
significance of Confucian Values or Confucianism,
in general, in the context of business management.
Stimulated by the rapid economic development of
East Asian economies and the growing role of these
economies in the global marketplace, this literature
explores differences in business ethics (generally
acceptable business practices) between the West
and the Confucian East. Knowledge of these
differences is deemed to be a key ingredient for
business success for firms spanning these two areas in
their current and future operations.
The research reported in this paper expands our
knowledge of East/West differences in acceptable
business practices by systematically surveying current
attitudes towards acceptable behaviors, both business
and personal, held by 842 students of business in
major universities in four countries the United
States of America (USA), Japan, the Peoples
Republic of China (PRC), and the Republic of
Korea (ROK). In contrast to most prior research, we
attempt to fine-tune our knowledge of East/West
cultural differences related to ethical behavior by
exploring both differences between USA responses
and those in the latter three (Confucian) countries as
a block and differences among the latter three
(Confucian) countries.
In this context, we argue that Confucianism as discussed in much of the Western academic and business
literature has been oversimplified. Like all cultural sets
of values, Confucian or East Asian values are mediated
by historical social experience. Our East Asian sample
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Research methods
Differences in acceptable business and personal
behavior were examined empirically by asking upper
level university students of business in the USA, the
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values for the dealership, leading to a potential over-appraisal of the traded-in value.
(2) Scenario Two: A manager in a retail store
observes a salesperson in the store exaggerating the value of items for sale to customers.
The manager does nothing to alter this
behavior.
(3) Scenario Three: A retailer offers selected
pieces of sets of quality dinnerware at substantial discounts to customers, failing to
inform them that these sets have been discounted by the manufacturer, and complete
sets will never be available.
(4) Scenario Four: An automobile dealer sells a
new car with a one-year warranty. The
buyer returns the car to the dealer for
repair several times within the warranty
period and receives minor transmission
repairs. After the warranty expires, the
dealer informs the owner of a major problem with the transmission and charges for a
full overhaul.
(2) Responses to the next set of questions outlined in Table I normative corporate policy issues reflect relatively high
importance placed on ethics and social
responsibility in the ideal corporate world.
(3) Responses to questions related to the actual
effect on corporate success of an emphasis
on ethics and social responsibility are somewhat more ambiguous. Respondents indicated a strong positive relationship between
these normative values and long-term profitability, but indicated a parallel importance
for communication in business effectiveness
and some willingness to ignore the normative values when corporate survival was
threatened.
(4) In response to questions regarding permissible individual personal actions, subjects
exhibited reluctance to take actions threatening the dignity and welfare of others.
(5) Finally, responses to questions regarding ethical or moral principles indicated moderate
support for the conditional nature of such
principles and substantial skepticism as to
their universality.
Survey results
General results
East Asian versus U.S. responses
Table I provides the overall means and standard
deviations for subject responses to selected survey
questions (statements). In all cases, subjects were
asked to respond on a nine-point Likert scale, with
the endpoints being labeled completely disagree
(point 1) and completely agree (point 9).
These overall responses can be summarized as
follows:
(1) In response to the business scenarios, scenarios 1 and 4 elicited the most extreme
responses (agreement as to the existence of
ethical problems). Both of these scenarios
involve issues of automobile functioning and
may be viewed, in contrast to scenarios two
and three, as related to safety rather than just
value in consumption. As would be
expected, the would act the same
responses are negatively correlated with the
problem exists responses.
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TABLE I
Overall Responses to Selected Survey Questions (N = 842)
Mean
Standard Deviation
7.61
2.67
6.60
3.77
5.81
4.38
7.78
2.25
1.94
2.14
2.11
2.43
2.43
2.59
1.94
2.00
7.20
1.81
7.70
1.53
7.04
1.98
3.09
2.35
5.94
2.45
7.74
1.56
3.09
2.24
3.61
2.18
6.47
2.07
7.37
1.81
6.32
2.27
4.79
6.88
5.28
2.61
1.95
2.23
5.77
1.92
6.10
2.21
All responds measured on a nine-point Likert scale: 1 = completely disagree; 9 = completely agree.
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TABLE II
East Asian Versus U.S. Responses to Selected Survey Questions
F-Stat
7.26
2.98
6.39
4.05
5.88
4.34
7.73
2.40
8.27
2.06
6.99
3.24
5.66
4.45
7.87
1.96
27.15**
18.08**
7.80**
10.78**
0.78
0.17
0.49
4.61*
7.26
7.10
0.74
7.60
7.87
2.92
6.69
7.72
27.10**
3.40
2.51
13.95**
6.96
3.99
207.52**
7.79
7.65
0.76
3.33
2.62
9.63**
3.74
3.36
2.87
6.77
5.89
17.64**
7.59
6.94
12.54**
7.08
4.85
116.21**
5.65
6.94
5.73
3.11
6.76
4.38
112.28**
0.79
37.00**
5.97
5.36
9.58**
6.81
4.71
104.98**
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TABLE III
Within East Asia Differences in. Responses to Selected Survey Questions
China
Japan
Korea
F-Stat
6.88
2.99
7.49
3.02
5.60
4.42
8.09
2.16
7.43
2.58
5.90
4.06
5.60
4.11
7.60
2.44
7.23
3.44
6.52
4.45
6.31
4.56
7.73
2.45
1.46
5.57**
12.04**
6.77**
3.73*
1.21
1.17
0.43
6.85
7.12
7.57
3.86**
8.35
7.28
7.68
9.61*
5.51
7.79
5.92
52.16**
1.71
4.24
3.09
26.44**
7.01
7.29
6.57
5.02**
8.28
7.45
7.99
8.31**
3.05
3.64
3.10
2.42
3.12
3.77
3.93
2.83*
8.01
6.27
6.84
17.48**
7.84
7.42
7.68
1.59
6.45
7.19
7.21
4.16**
6.27
7.68
5.04
5.14
6.87
5.65
5.99
6.74
6.09
6.76**
5.29**
5.36**
6.19
5.78
6.10
1.53
6.91
6.83
6.75
0.17
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