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Submitted by:- Yogesh, Alok & Pawan

BUSINESS COMMUNICATION (BCA-106)

Chapter 1 Means of Communication


Syllabus:Meaning and Definition Process Functions Objectives Importance Essentials of good
communication Communication barriers, 7Cs of Communication.
Very Short answer type questions:1. Communication is the life blood of business. Explain.
2. What is mean by the word communication?
3. Explain non-verbal form of communication with examples.
4. Explain verbal form of communication with examples.
5. It is feedback that completes the process of communication. Elaborate this statement.
6. What is a feedback?
7. List out the various type of communication.
8. Explain the merits and demerits of diagonal communication.
9. How formal is different from internal operational communication?
10. Write a short note on verbal communication.
11. Write a short note on gestural/non verbal communication.
Short answer type questions:1.
2.
3.
4.
5.
6.
7.

What are the importance of communication in our daily life?


In business communication courtesy and clarity play a very important role. Discuss.
Explain in short the Element of Communication Process?
Explain the statement Communication is two way process?
Explain the process of communication?
Explain the merits and demerits of downward communication.
What do you mean by lateral or horizontal communication? How and why does it take
place?
8. What are the functions of communication?
9. Describe in brief merits and demerits of formal communication.
10. Explain the objectives of communication?
11. Describe in brief merits and demerits of informal communication.
12. Write a note on classification of communication based on direction.
13. Explain the merits and demerits of upward communication.
14. What is formal and informal communication?
15. Explain the importance of communication?
Long Answer type Questions:1. Discuss the common barriers to effective communication in an organization.

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2. Briefly explain the seven Cs of effective communication.

OR
Explain in detail various factors that are responsible for effective communication.
3. Explain the elements of communication with the help of a diagram. Also explain the
objectives of communication.
4. Effective communication has acquired a distinct identity of its own. Comment.
5. Elaborate the essentials of good communication system?
6. Discuss the various types of communication system?

Chapter 2 Oral Communication:


Syllabus:Meaning, nature and scope Principle of effective oral communication Techniques of effective
speech Media of oral communication (Face-to-face conversation Teleconferences Press
Conference Demonstration Radio Recording Dictaphone Meetings Rumour
Demonstration and Dramatization Public address system Grapevine Group Discussion
Oral report Closed circuit TV). The art of listening Principles of good listening.
Very Short answer type questions:1. What is video conferencing? Why has it gained popularity?
2. Write a note on oral communication.
3. Explain the nature of oral communication?
4. Write a short note on scope of oral communication.
5. What is objectives of oral communication?
6. Write a short note on group presentation.
7. Write a short note on video conferencing.
8. Explain the advantages of video conferencing.
9. What is teleconferencing?
10. Is teleconferencing flexible?
11. Name the mechanical devices used in oral communication.
12. What is a meeting?
13. What is rumor?
14. What is the objectives of oral presentation?
15. Listening is an art. Give reason to support this statement.
16. What is meant by effective listening?
Short answer type questions:1. Write the short notes on the following:
a. Voice mail
b. Internet

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c. Closed circuit T.V.
2. What is face to face communication? Also explain its merits and demerits.
3. Discuss various advantages and disadvantages of oral communication.
4. What is teleconferencing? Explain its types and uses?
5. Does teleconferencing have special uses?
6. What is press conference and demonstration?
7. Write a short note on grapevine chains. How do they function?
8. Explain the characteristics and importance of grapevine.
9. How many types of grapevine chains have been identified?
10. Discuss closed circuit television (CCTV). Along its application.
11. What is Dictaphone? Also explain its history.
12. What is public address system?
Long Answer type Questions:1. Write notes on the following:
a. Role of feedback in communication
b. Press conference
c. Meetings
d. Principle of effective writing
e. Listening
2. Explain the concept of grapevine. What are the various types of grapevine?
3. Explain the techniques of effective speech/presentation.
4. What is teleconferencing? Why does it gained so much importance today? Discuss.
5. What is group discussion? Describe the advantages of group discussion. Also explain the
qualities of speaker.
6. Explain the process of listening. Also explain the Principles of good listening.

Chapter 3 Written Communication


Syllabus:Purpose of writing, Clarity in Writing, Principle of Effective writing, Writing Techniques,
Electronic Writing Process.
Very Short answer type questions:1.
2.
3.
4.
5.

Explain the purpose of writing in business world?


Discuss the written communication.
Discuss the merits and demerits of written communication.
What are the problems associated with written communication?
Writing requires knowledge of language. Is it so? If yes, give arguments to support your
answer.
6. In business communication courtesy and clarity play a very important role. Discuss.

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Short answer type questions:1. For effective writing, concrete and forceful words should be used. Comment.
2. What are the importance of written communication?
3. In business communication Clarity of thought and clarity of expression play a very
important role. Discuss.
4. State some general principles which may help a report writer to produce a clear and
accurate report.
5. List various techniques for effective writing communication.

Chapter 4 Business Letters & Reports


Syllabus:Need and functions of business letters Planning & layout of business letter Kinds of business
letters Essentials of effective correspondence, Purpose, Kind and Objective of Reports, Writing
Reports.
Very Short answer type questions:1.
2.
3.
4.
5.
6.
7.

Why writer should be careful in words choice while doing business.


Why emphasis is given on short sentence while doing business correspondence.
What is reports. Explain brief.
What is a business letter.
Why Title Page and its contents should be given high importance.
What are the functions of business letter.
Define the word report. What purpose does it serve?

Short answer type questions:1.


2.
3.
4.

What are the need of a business letter? Is anger ever justified in a business letter?
What is business letter? Explain the essentials of effective correspondence.
What is reports? What is the difference between short reports and long reports?
Explain the use of reports in the fields of engineering, education & health science,
science & social sciences and business.

Long Answer type Questions:1. What points should the writer of a business letter keep in mind so that his purpose may be
served best.
2. Give the guidelines planning that should be followed in writing a business letter? Give an
example.

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3. What is business letter? Discuss the different layouts of a business letter.
4. Write down essential features of business report presentation. Suggest the precautions to
be taken while presenting the business report.
5. What is a report? What are various types of reports?

Chapter 5 Drafting of business letters:


Syllabus:Enquiries and replies Placing and fulfilling orders Complaints and follow-up Sales letters
Circular letters Application for employment and resume.
Very Short answer type questions:1. What is circular letter?
2. What is enquiries and replies letters?
3. What is meant by job application letter?
Short answer type questions:1. Write a letter of enquiry to a software manufacturer asking some technical question to get
more information.
2. What is job application. How should a job application be prepared? Give an example.
3. What is complaint letter. Explain components of complaint letter.
4. What is order letter. Why is use order letter. What are the guidelines for writing a order
letter.
5. With reference to an advertisement in The Industrial Times, write a letter to Calcutta
Aluminium Co. Ltd., enquiring the prices, terms of sale, etc.
Long Answer type Questions:1. Job application makes certain claims about applicants abilities. What are the details
which you would like to include in it.
2. What is meant by Resume? Give a specimen resume. And explain components of
resume.
3. Write a letter to XYZ Corporation, Delhi for supply of typewriters on behalf of Total
Insurance Corporation, P.O. Box no. 1234, Independence Avenue, Kolkata. Supplier of
typewriters accepts the discount terms of 5% on the list price. Orders must be completed
on or before 22 November, 2011.

Submitted by:- Yogesh, Alok & Pawan


Chapter 6 Information Technology for Communication:
Syllabus:Word Processor Telex Facsimile(Fax) E-mail Voice mail Internet Multimedia
Teleconferencing Mobile Phone Conversation Video Conferencing SMS Telephone
Answering Machine Advantages and limitations of these types.
Very Short answer type questions:1.
2.
3.
4.
5.
6.
7.
8.

Explain how information technology is helpful for communication.


What is word processing?
What is Fax. Explain brief?
What is voice mail?
What is internet?
Write a short note on Video Conferencing?
What is SMS. Explain brief?
What is Teleconferencing?

Short answer type questions:1.


2.
3.
4.
5.
6.

What is Telex. What are its Merits and Demerits.


What is Telex. Give a specimen of telex, telegram and fax.
What is Internet. Explain the concept of e-mail.
Write a short note on Mobile Phone and its advantages.
What is Video conferencing. How its use in business.
What is multimedia? State the role of multimedia in effective communication.

Long Answer type Questions:1. What are the different types of tools available for carrying out modern from
communication. Explain.
2. What do you meant by Telephonic communication skills? How to communicate
effectively on telephone. Explain the principles of vocal expression over the telephone.
3. Write a short note on any two of the following modern forms of communication.
a) Teleconferencing
b) Group Discussion
c) Multimedia
d) SMS
e) Video Conferencing

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