Sue Klassen

515 8 Maison Parc Court 519-859-1880

Thornhill L4J 9K5
suzie48@live.ca
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PROFESSIONAL PROFILE
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Results-oriented professional with demonstrated achievements in quality assurance, management, and

technical functions. Strong team leader with excellent communication and interpersonal skills who
motivates staff and encourages changes for improvement. Highly adaptable and able to work well under
pressure in a fast-paced environment; capable of prioritizing workload and scheduling teams effectively
to meet operational requirements. Demonstrated abilities:
 Consistently supervises using a ‘lead by example’ style
 Builds highly motivated teams who are dedicated to achieve company goals
 Coordinated and managed the start up of two production lines including installation of production
equipment and hiring and training of required employees

EDUCATION AND TRAINING

Trios College London ON February 2010
Network Engineer Diploma Program

Certifications

MCITP: Enterprise Support Technician Microsoft Exchange Server 2007

Windows Server 2008 – Active Directory Configuration ComptIA Net+
Blackberry Certified System Administrator Linux+
BlackBerry Certified Support Specialist
Windows Server 2008 – Active Directory Configuration
Windows Server 2008 – Network Infrastructure Configuration
Windows Server 2008 – Administrator

Ministry Of Education, ON Canada

High School Equivalency Certificate

Manufacturing Leadership Certificate Program

Supervisory Skills for Business and Industry Coaching and developing people
Maintaining Effective Teams Computer Literacy/Applications
Continuous Improvement Processes QS9000
 CAREER HISTORY

Therm-O-Disc Canada, St. Thomas, ON 2005 – 2008

Quality Supervisor
 Maintains awareness of new manufacturing technology and equipment and Industrial measuring
equipment, investigates their potential application, and recommends incorporation of new technology
for Company applications where feasible and practical
 Develops plans and work schedules for quality to achieve maximum effective utilization of all
available resources
 Maintains an adequately skilled work force consistent with production goals and schedules
 Anticipates problems and implements procedures to offset these problems
 Provides training and guidance as required to personnel
 Recommends and schedules overtime as production schedules warrant
 Recommends and implements changes in methods and procedures and policies
 Interfaces with other shifts and departments
 Prepares regular Weekly and Monthly reports
 Ensures that all TOD policies and procedures are encouraged and complied with by all employees,
including employee safety, equal opportunity and all other Company sponsored programs
 Conducts employee performance reviews and corrective/disciplinary actions as needed
 Provides input to management regarding cost reduction goals and capital expenditures
 Assists in preparation of operational budgets
 Ensures compliance with ISO quality procedures and policies and schedules and participates in ISO
Compliance audits
 Ensure compliance to CSA and UL regulations

H&G Powder Painting, London, ON 2003 – 2005

Quality Manager
 Prepared production part approval, part packages and presented to customers
 Prepared, implemented, and maintained the ISO9001quality systems
 Wrote method sheets and trained employees; Trained internal ISO auditors
 Tested and adjusted chemicals in the wash system
 Performed daily quality audits and customer satisfaction surveys

Johnson Controls, Tillsonburg, ON 1983 – 2003

Plant Superintendent
 Developed and submitted production budget to top management
 Ensured employee evaluations were performed in a timely manner
 Member of the joint health and safety committee, ergonomics improvement team, and member of the
grievance committee
 Responsible for all aspects of QS9000 implementation and follow-up audits
 Tracked cost savings through six sigma, kaizan, and continuous improvement activities
 Developed plans and work schedules to achieve maximum effective utilization of all available
resources
 Developed tracking procedures and reported Company goals and objectives
 Participated in contract negotiations
 Responsible for 100 hourly and 3 salary employees
  Developed and maintained manning spreadsheets for current and forecasted manning
 Experience with all aspects of shipping and receiving departments

Johnson Controls, Tillsonburg, ON 1994 – 1999

Production Supervisor
 Supervise and oversee employees on the production floor
 Coach and mentor staff to develop performance to company standards
 Ensure maximum use of available capacity and effective use of labor
 Proactively manage production costs and minimize waste
 Ensure that on a daily basis all company standards and customer commitments are
followed within the plant
 Monitor all production control procedures, coordinate & communicate changes in
schedules to meet unforeseen conditions
 Build effective relationships with all internal departments to produce a superior product
Implement and maintain plant safety regulations and housekeeping practices and
encourage employees to become safety conscious
 Maintain effective departmental quality procedures
 Supervise employees to accomplish productivity, safety, quality and efficiency goals
Prepare and submit reports as required

Process Technician 1991 – 1994

Production Technician 1983 – 1991

References Available Upon Request