SMU MBA SUMMER 2015 -2016

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DRIVE
Summer 2015
PROGRAM
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
PGDOMN (SEM 1)
SUBJECT CODE & NAME
OM0010 OPERATIONS MANAGEMENT
Qus:1 Define operations strategy. What are the differences between manufacturing and
service organisations in terms of operations strategy?

Definition of operations
List and explain differences between manufacturing and service organisations in
terms of operations strategy

Answer:

Definition of operations:
the concept of the operations research, which is one of the important elements of operations
management. For managing the operations of an organisation effectively, it is important to
formulate a strategy called operations strategy. An operations strategy is a process wherein the
key
Qus:2 Explain the characteristics of services.
Answer:
Explanation of characteristics of services:
There are four characteristics of services, which are discussed as follows:
1.Characteristic of intangibility:
Intangibility refers to the non-receptive characteristic of products. It is the most basic distinctive
characteristic of a service. Services are deeds, actions and performances that cannot be seen, felt,
Qus3: What is inventory control? Explain the factors considered in inventory control.
Explain the term inventory control
List and describe of factors considered in inventory control
Answer:
Definition of inventory control:
Inventory control refers to the evaluation of policies, procedures and systems for ensuring an
adequate supply of inventory. It is also called stock control, which is a process that involves the
supervision, storage and accessibility of goods or items. The main objective of inventory control
is to ensure that an organisation has adequate supply of goods to prevent stockouts and
oversupply. Therefore, inventory control is all about maintaining balance between undersupply
Qus:4 Explain the applications of queuing models
Give the different applications of the queuing models
Answer:
Give the different applications of the queuing models:
Customers are the primary source of revenue for an organisation. They are satisfied if the
organisation provides products or services at minimum cost and within the stipulated time. If an
organisation makes unwanted delays in delivering services, customers may become highly
dissatisfied and switch to other brands. Therefore, the waiting time of customers and the cost of
providing

Qus:5 Write short notes on Markov analysis.

Definition of Markov analysis.
Characteristics of Markov analysis.
Assumptions of Markov analysis.
Applications of Markov analysis
Answer:
Definition of Markov analysis:
Markov analysis is a technique that is used to analyse the present behaviour of a variable and
estimate its future behaviour. The concept of Markov analysis was introduced by Andrei A.
Markov in the early 1900s. Markov analysis is also known as Markov process or Markov chains.
It is a
Qus:6 Describe the various types of decision making models.
List the models
Describe the 3 decision making models
Answer:
List the models:

SMU MBA SUMMER 2015 -2016

Dear Students,

SMU MBA SUMMER

Booking

,Kindly

2015-2016 Assignments are available. For

mail

us

on kvsude@gmail.com OR call

us to +91 9995105420 or S M S your Email ID us in the

following Format On +91 9995105420 we will reach back you
with in 24H