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induction process
Learner Guide
Contents
What this Learner’s Guide is about ........................................ 3
Planning your learning ........................................................... 4
How you will be assessed ...................................................... 7
Section 1............................................................................................. 9
Induction................................................................................. 9
Section 2........................................................................................... 17
The induction process .......................................................... 17
This Learner’s Guide is written with the idea that learning is made
more relevant when you, the learner, are actually working in the
industry. This means that you will have people within the
enterprise who can show you things, discuss how things are done
and answer any questions you have. Also you can practise what
you learn and see how what you learn is applied in the enterprise.
If you are working through this Learner’s Guide and have not yet
found a job in the industry, you will need to talk to your trainer
about doing work experience or working and learning in some sort
of simulated workplace.
Section 1: Introduction
Section 1
Induction
Section outline
What is induction?
Why is it important?
What is induction?
Why is it important?
The process
This way all of the people involved will know what is required of
them when.
− other?
• How long will it take – i.e. one session, several?
• Will the sessions take place on the same day or on
different days?
• Is the induction process a standard procedure – to be
repeated as often as necessary?
• How often will you conduct an induction – i.e. for every
new individual, every month, every six months?
• Are you the only person involved or will you need to
organise other people to take part?
• What resources do you need – i.e. a booklet, handouts,
a video, slides, workplace documents?
• Do you need to book a room to use?
The information
Specific information for new employees can, and should, vary from
workplace to workplace. This Learner’s Guide will therefore:
• outline the different parts of the induction process, but
–
• expect you to fill in the details with specific information
from your own organisation.
The timing
Before you begin an induction you also need to decide what needs
to be done when. For example, what must be completed:
• before a new employee starts – i.e. complete relevant
workplace documents
This Learner’s Guide does not tell you ‘when’ to do each task – it
leaves this for you to decide. Again, the timing of the induction
process can, and should, vary from workplace to workplace. It all
depends on the specific needs of your organisation.
Activity 1: Induction
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If not, think about what type of induction program would suit the
needs of your warehouse.
Consider:
• the process
• the information
• the timing.
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Section 2
Section outline
Write down the name of a person you could ask to welcome new
employees to your company. What is their position in the
warehouse?
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Key personnel
Key personnel
Name Function
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You will also need to explain the requirements of their new job.
Make sure that you leave enough time to answer questions and
clarify any of their concerns.
Key locations
If you show new employees the key locations, or areas, at your
warehouse they will be able to find their way around more easily –
from day one. You might:
• give them a map of the site – with key locations clearly
marked
• show them a video of the site – identifying key
locations
• take them on a tour of the site – and point out the key
locations
• give them a map and take them on a tour – let them
mark the key areas as they go.
What are the key locations at your warehouse? List them below.
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Background information
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Company objectives
For example:
Policy Application
What are the main objective(s) of you company? List them below.
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Policy Application
Organisational structure
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Safety procedures
All new employees are responsible for learning and observing safe
work procedures. The following list might be useful as a general
guideline.
OHS procedures
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Hazard identification
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Where can you find out about these procedures in more detail?
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Personnel issues
During this part of the induction you should also outline the
legislative requirements on:
• equal employment opportunity
• sexual harassment
• anti-discrimination.
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Rest periods
When you have finished, discuss what you have written with your
trainer/supervisor.
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Who are the people that can be contacted for information and/or
assistance at your warehouse? Make a list of the relevant
personnel and their contact numbers.
Job role
Look at your own Position Description. Use the list above to pull
out the relevant information.
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All new employees are different – therefore their training needs will
vary. They may not require:
• the same training
• training at the same time.
Once you have identified the skills gap, you can then arrange for
the appropriate training to be provided.
Read the following case studies and write your suggestions about:
• the specific training needs of the employee
• the specific training needs of their job role.
Case Study 1
Case Study 2
Case Study 3
Joe
Costa
Helen
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• later?
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Before a new employee can begin, they need to read and complete
a number of forms/documents. For example:
• an employment contract
• a tax declaration form
• emergency contact details
• bank account details for transfer of pay
• a car park user application form
• a superannuation application/transfer form
• a protective clothing application form.
You must then make sure that the forms/documents are submitted
to the appropriate people within your workplace.
Beside each one, write the name of the person that you have to
submit the document to once it has been completed.
Document Person
Additional
resources
Paper based:
• company policies and procedures
• forms used in the workplace
• quality documentation
• training material
• induction programs written for your workplace or a different
section of your workplace.