Topic Notes: Call-Hunting Scenarios

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Topic Notes: CallCall-Hunting Scenarios

Here are some examples of call-hunting scenarios.

Example 1: Internal and External Forwarding (No Hunting)

Consider a straightforward example - User A at directory number 3000 has this configuration for the
Call Forward and Call Pickup Settings window of the Directory Number Configuration page:

Call Forward Busy (CFB): CFB is determined by the Forward Busy Internal and Forward Busy
External settings, both set to 3001. CFB forwards incoming internal and external calls to 3001,
when 3000 is busy.

CFNA : CFNA is determined by the Forward No Answer Internal and Forward No Answer
External settings. CFNA forwards incoming internal calls to 3001 and external incoming calls to
303 555-0111, when 3000 does not answer.

Example 2: Internal and External Forwarding with Hunting

Suppose user A at directory number 3000 has this configuration in the Directory Number
Configuration window:

CFB : Incoming internal calls are forwarded to 3001, and external calls are forwarded to hunt
pilot 7000, when 3000 is busy.

CFNA : Incoming internal calls are forwarded to 3001, and external internal calls are forwarded
to hunt pilot 7000, when 3000 does not answer.

Assume that hunt pilot 7000 is associated with hunt list abc and has four hunt parties that are
distributed over Line Group 1 and Line Group 2. Hunt pilot 7000 has no final forwarding fields
provisioned (default).
Question : Which behavior results when an internal caller calls 3000 and user 3000 is busy?
Answer : The call forwards to line 3001.
Question : Which behavior results when an external caller calls 3000 and user 3000 does not
answer?
Answer : The call forwards to hunt pilot 7000, which causes hunting to lines 3001, 3002, 4001, and
4002. If one of the hunt parties answers, the caller is connected to that party. If no hunt party
answers, then regardless of the reason, the caller receives a reorder tone (or an equivalent
announcement).
Example 3: Internal and External Forwarding with Hunting

Now suppose that the Forward Hunt No Answer field for hunt pilot 7000 is set to destination 3002,

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Topic Notes: Call-Hunting Scenarios

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but all Forward Hunt Busy fields are empty.

Question: Which behavior results when an external caller calls 3000 and user 3000 does not
answer?
Answer: The call forwards to hunt pilot 7000, which causes hunting to lines 3001, 3002, 4001, and
4002. If one of the hunt parties answers, the caller is connected to that party.
If all hunt parties are busy, the caller receives a reorder tone (or an equivalent announcement). If at
least one hunt party is alerted (rings), the call forwards to 3002 because 3002 is the value that is
configured for the Forward Hunt No Answer field.
Example 4: Internal and External Forwarding with Hunting

Considering the same scenario, which behavior results when an external caller calls 3000 and user
3000 does not answer?
Answer : The call forwards to hunt pilot 7000, which causes hunting to lines 3001, 3002, 4001, and
4002.
If one of the hunt parties answers, the caller is connected to that party. If at least one party is alerted,
hunting exhausts because there was no answer, and the call forwards to 3002.
If all hunt parties are busy, the call forwards to the Forward No Coverage External setting of the
original called party (user 3000). In this case, the call forwards to the hunt pilot 303 555-0111.
Question : What if user 3000 is busy when an external call arrives?
Answer : In this case, the results are the same, because user 3000 forwards external calls to hunt
pilot 7000 for both busy and no-answer conditions.
Note If the hunt pilot is configured to use personal preferences but the corresponding Forward No
Coverage field is not set on the phone, the call fails. This configuration results in the same behavior
as when there is no final forwarding setting on the hunt pilot.
Question : What if user 3000 is busy when an external call arrives?
Answer : In this case, the same results occur because user 3000 forwards external calls to hunt pilot
7000 for both busy and no-answer conditions.
Example 5: Using the Maximum Hunt Timer While Hunting

The RNAR timer for a line group determines how long hunting will ring a hunt party before moving to
the next party in its list (assuming that the customer did not select the broadcast algorithm). This
timer has a default value of 10 seconds.
Considering the same scenario, how long will it take before hunting exhausts four hunt parties?
Answer : It will take 40 seconds before hunting exhausts (10 seconds RNAR * 4 hunt members).

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Topic Notes: Call-Hunting Scenarios

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Assume that the maximum hunt timer for hunt pilot 7000 is set to 25 seconds. The call must be
answered within this time. In this example, the hunt timer is 2.5 times the RNAR timer, which is 10
seconds.
Question : Which behavior results when a user calls hunt pilot 7000?
Answer : The call attempts to hunt to the four parties. If no party answers within 25 seconds, hunting
terminates and the cause is treated as no answer. Hunting terminates after the third member has
been alerted for 5 seconds (10 seconds RNAR on each of the first two members leaves 5 seconds
before expiration of the 25 seconds maximum hunt time that is configured on the hunt pilot). The call
then forwards to 3002 because hunting failed with a no-answer condition.

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