AJ.

FALERO
Cell (24/7 Voice/Text) 616-252-9687
www.linkedin.com/in/ajfalerorivera

ajfalero@yahoo.com
www.about.me/ajfalero

OPERATIONS MANAGER
Operations Manager position with an organization where hands on experience and real world
knowledge increasing profitability, employee retention and corporate growth is needed, translating
ideas and strategies into deliverable and action.
Conflict Resolution
Strategy Formulation
Technical Translator

Team Development
Inventory Control
Customer Services

Project Planning Budgeting

Warehouse Administration
Safety Oversight

Human Resources
Lean Manufacturing
Quality Assurance

PROFESSIONAL BACKGROUND
Logistics
2010 - Present
Picket Fence Floral & Design, Holland, MI
Achieved reduced fuel costs using logistics skills and minimized mileage by creating
and implementing a regional delivery system. Increased knowledge of competitive
industry issues that impact the company, thus improving its financial standing.
Operations Manager
2009 2010
Flowers ETC, LLC, Holland, MI
Increased profits 17% by implementing a budget, inventory control and delivery system.
Designed a quality assurance program thus increasing customer satisfaction and
doubling repeat business during the first year, improving cash flow and financial
position of the company. Identified and corrected systemic inventory control
problems including product rotation and increasing the pool of suppliers. Implemented
an incentive program to increase team productivity. Improved safety by offering
seminars on smart and safe working practices.
Technical Translator SAP (contract position)
2008 2009
Firestone Diversified Products, Indianapolis, IN
Translated all technical SAP documents and agreements with Spanish speaking
countries in preparation of plant opening in Costa Rica, utilizing knowledge of Central
America business practices. Implemented and configured all SAP translated Modules
for full production integration. Completed the project ahead of schedule and 25%
under budget. Achieved a cohesive team environment by communicating with
all levels of management and internal program personnel. Achieved full
implementation of newly translated documents by acting as liaison between Costa
Rica Industrial Products Plant personnel and Industrial Products Headquarters in
Indianapolis. Provided leadership by training team members in the proper use of the
Warehouse Management System (WMS) and Personnel Administration System (PAS).

Operations Manager /Accounting

Boeve Oil: dba: Wedge Oil and Gas, LLC, Holland, MI
2001 2008
One Source Communications, Allegan, MI
1996 2001
Utilized accounting software following GAAP standards for financial reporting of the
multi-million dollar Allegan branch, including accounts payable, receivable, payroll,
general ledger, P/L and bank accounts. Increased cash flow (10%) and payment
efficiency (22%) by implementing weekly billing and collection cycle. Maintained all
regulatory compliance for state and federal policies. Initiated a proactive quality,
performance and loss prevention program thus improving customer service and
employee retention. Provided leadership in building strong working relationships with
surrounding communities, corporate customers and suppliers thus increasing
customer satisfaction and sales by close to 40%. Cultivated a bi-lingual environment.
Developed demand forecasting and inventory levels, including consumer goods, fuels,
oils and lubricants. Increased efficiency of fuel storage, logistics, permit applications,
weight and safety inspections for all company vehicles. Produced tax reports (State
and Federal) for filings in Arizona, Florida, Virginia and Michigan. Balanced and audited
inter-company accounts. Improved customer service utilizing bi-lingual (Spanish) skills
and identified and corrected systemic problems in the sales and accounting
departments, thus enhancing customer satisfaction and retention by 25%. Conducted
all investigations of Workmans Compensation claims and companywide EEO
compliance, reducing compensation claims and EEO complaints by over 35%.
TECHNICAL EXPERTISE
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), SAP (System
Applications Process), Lean Six Sigma Manufacturing, Lotus Suite, Lotus 123,
QuickBooks Pro/Premier, Dynamic Great Plains, Peachtree Accounting, ADP Payroll, BiLingual Technical Translator (English/Spanish)
EDUCATION
United States Air Force: Leadership Training for NCOs, Howard AFB, Panama
Business Administration and Management (Courses toward BBA) Saint Leo University,
Tampa, FL
Associate Degree, Business Administration and Management University of Texas at
Arlington, Arlington, TX
American Petroleum Institute (API Certification)
Member: American Purchasing / Procurement Society
Continuing Education: Operations Management, Corporate Finance (Wharton MBA
Foundation Series Courses)
MILITARY
Non-Commission Officer in Charge (NCOIC), Base Fuels Management Branch Training,
United States Air Force, Denver, Colorado
Training of all personnel for the Base Fuels Management Branch (POL) in the safe and
proper handling of all petroleum, oils and lubricants. Including transportation, quality
control, accounting, fire prevention, fire suppression, emergency response and spills.