SHEFALI MODY

Mobile (714) 686-1786

E-Mail: shefalikhandharmody@gmail.com

Change Management & Organization Development Professional

I am a dynamic, resourceful and high energy change management and organization development
professional with 15 years experience working with the C-suite and leaders at all organizational levels. I
have broad experience working on change initiatives and organization development strategies, talent
management, leadership development, strategy implementation, organization design, and culture
transformation for organizations with 500-4,000 employees for national and global organizations. I have
a proven track record of pragmatic strategies that deliver results. Im a natural leader of 20-75 member
high-performing teams. I have strong business acumen. I can articulate complex business information
into simple, cogent and visually striking messages that are informative and impactful.

Key Competencies
Change Management Leadership Development Talent Management Learning and Development
Curriculum Design and Delivery Organization Development Culture Alignment Project
Management Performance Management Large Scale Change Executive Teambuilding and
Coaching Alignment of Strategy, Structure & Culture Strategy Implementation Organization
Design M&A Transaction Services Workforce Transition Culture Assessment Organizational Future
State Strategy Large Scale Program Design Organizational Performance Metrics Capability
Analysis Stakeholder Analysis Cultural Dimensions DILO Analysis Should Cost Analysis Process
Mapping Enterprise Cost Management Focus Groups Financial Modeling Big Data Governance

Education & Training

Masters of Science in Organizational Development, Pepperdine University, Malibu Ca 2014
Leadership: CoChair of Biannual Alumni Conference (raised $65K in conference revenue).
Bachelors of Science in Land Economics, University of Technology, Sydney, Australia 1995

Professional Experience
MainePointe Consulting
Senior Leadership & Organizational Improvement Consultant
06/15 -Present
Leadership & Organizational Improvement Lead on a large scale Procurement Process Change
Management engagement impacting over 400 employees across 2 distribution plants for a food
distribution market leader supply chain catering to 100% of all K-12 school systems in Southern
California.

Creating and managing relationships with top leadership over all client sites and guiding them
through the steps required to get their people ready, willing and able to deliver the business results as
outlined in the engagement brief.
o Change Management projects include change strategy execution, stakeholder analysis and
procurement process mapping, job task analysis through DILO (Day In Life Of), workforce
transition processes, HiPO identification through staff interviews, role optimization, training
needs assessment, training plan and deployment, and communications strategy for new
restructure of procurement and CSR team.
o Organizational Strategies Drive development of new or changed organizational structures to
enable future-state strategy; collaborate with senior executives to design combined or separated
operating model and organization, and facilitate workforce transition processes in order to
improve operations and performance and optimize roles and responsibilities in combines or
separated organization.
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SHEFALI MODY
Mobile (714) 686-1786
E-Mail: shefalikhandharmody@gmail.com

Independent Contractor
Senior Managing Consultant

03/14-05/15

Led design, implementation and deployment of large scale organizational culture change initiatives. Led
training and development of leadership teams to understand the what, how and why of culture and learn
how to lead, influence and manage culture.
Managed client service delivery teams up to 10 players on large change interventions for national and
global companies with employee base range of 200-1,000. Acted as Managing Principal on core client
accounts with responsibility for design and development of change management approaches, alignment of
strategies, structures and cultures, executive coaching, strategy implementation, leadership development,
and systems change to drive business results.
Industry client base includes: Insurance (Northwesten Mutual), High Tech Software Development
(Brainvista & Hurix Systems), Hospitality (Park Hotel Group - India), Healthcare (Davita), Real Estate
&Mortgage (Christies International), Higher Education (10 Campus UC System).

Change Management Managed corporate office move for 350 employees. Performed Human Capital
due diligence identifying and qualifying organizational restructure risks and opportunities. Managed
team of 15 to design new office space plan and implement change management strategy to move
organizational culture from hierarchical to matrix culture based on cultural dimension assessment.
Developed integration and divestiture plan creating an end to end vision to maximize value realization
opportunities.

System Design & Implementation Team lead for design and development of custom CRM system
that tracked consumer behavior so that lead conversion was optimized from 4% to 9%. Created
optimal CSR job description and conceived training workshops with training collateral to ensure CRM
implementation success. Developed funnel metrics to create real-time dashboard for customer service
reps, optimizing man-hour toward tasks that delivered results.

Leadership Advisory Services Driver of leadership alignment to support future-state strategy,

including transformative leadership coaching, board effectiveness, capability analysis and executive
development for brand merger between Christies International and 27 Independent brokerages across
the USA.

Organizational Design Led 5 person team to implement organizational restructure decreasing

departmental silos in fast paced rapidly growing software development companies (employee base
500-800).

Enterprise Cost Management (ECM) & Restructuring Resolved redundancies caused by M&As for
global hospitality chain, while maintaining matrixed org structure with clear reporting lines through
from shared services to business units. Delivered and implemented change management project for
workforce transition of 300 employees of IT Department due to work being outsourced to India.

First Team Family of Companies

Director of Operations Support (OD Focus) & Strategic Research

07/11 02/14

For largest U.S. independent real estate brokerage with 4,000 employees, leading high-impact
organizational change projects. Promoted 2 times in 6 years to executive operations integrator role that
managed cross functional projects focusing on organizational effectiveness, employee engagement &
retention, culture curating and performance management.

Cultural Alignment Calculated and mapped current organizational culture state against the desired
state using the OCAI instrument. Developed a strategic plan to manage the cultural shift and realign
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SHEFALI MODY
Mobile (714) 686-1786
E-Mail: shefalikhandharmody@gmail.com

corporate culture in pursuit of long-term goals. This two year consulting engagement resulted in 5
additional change management assignments for consulting revenue value of $375,000. Managed
cultural shift with actionable steps that aligned 12 departments, 40 branch offices, 5 shared services
and 3 affiliates toward a corporate-wide strategic 5 year plan.
o

Performance Management Created a culture of recognition and transparency by managing 2year effort to align strategy across 12 departments by coaching senior leaders to develop
performance metrics based on SMART goals aligned with 5 year revenue goals and ensured that
shared service unit goals matched business unit goal, so that overarching client 5 year goals were
matrixed and aligned across all divisions. Determined company market positioning, competitor
analysis, financial modeling, and developed leadership development & employee engagement
programs such that 75% of all SMART metrics were increased by 15% resulting in increased
revenue of $45million companywide.
Employee Engagement Lead the design and implementation of social collaboration platform
engaging 3,000 +employees, 4 external vendors and 3 corporate affiliates. Led stakeholder
meetings in collaboration with IT team to design process flow for custom platform resulting in
wireframe of a custom searchable skills inventory database with internal project-posting site
that maximized 60+ unused man-hours reallocating them to 4 new projects a month. This project
exemplified the creation of a matrix collaborative culture resulting in higher corporate retention
rate of high turnover employees.

Leadership Development Increased retention rate of high turnover positions such as office manager
from 6% to 25% by conducting an organizational leadership dimension analysis to determine skills
gap for 9 key leadership positions. Authored and implemented rotating 6-week leadership
development program with a 98% positive post session review, which is now generating revenue of
$78,500 per annum as a First Team private label workshop available to HiPo employees of
complementary businesses outside of client system.

Manager of Estates Division, Recruiting Operations (promoted above)

01/08 07/11

Led 6 person change management team for Data Governance project including developing business
case for change, stakeholder management, reorganization of internal data warehouse, monitoring
project progress, maintaining schedules and producing biweekly status reports. This change
management project reevaluated companywide reporting processes reallocating 2,160 man-hours or
savings of $960K per year.

Berkshire Hathaway
Learning & Development Leader
01/02 01/08
Lead talent development programs for Southern California region across 90 branch offices and 8,000
employees with team of 5 direct reports. Developed leadership, learning and OD strategy aligned with
business strategy. Lead oversight for employee engagement and climate surveys. Partnered with HRBPs
on design and implementation of learning and development curriculum. Managed vendors, facilitators
and design of Open Enrollment Curriculum.

Leadership Development and Executive Coaching at C-Suite

o

Managed, designed, planned and facilitated two day leadership, teambuilding and culture change
learning and development programs for top 150 employees to create vehicle to ignite and help
create sustainable process for organizational changes.

Partnered with Senior HR leaders on the design and administration of 360 feedback process
including subsequent coaching for senior level executives. It is notable that the process was
designed to reflect the organization values.

Conducted needs assessment with business leaders regarding gaps in curriculum for development
of high potential individual contributors for first time manager roles.
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SHEFALI MODY
Mobile (714) 686-1786
E-Mail: shefalikhandharmody@gmail.com

Conducted leadership assessments for Business Unit Presidents and coached on individual
development plans over a three month period.

Leadership Development of Branch Management Team and Online L&D Content

o Created 28 workshops and 160+ hours of Massively Open Online Course content targeted to needs
of employees based on annual survey and quarterly focus groups
o

Designed and delivered 2-hour weekly training for 6 years for 90 branch offices over multiple
delivery systems dependent on target demographic based on analysis of training needs and
performance gaps in leadership skills, sales skills, profit creation, customer service, negotiation
and conflict resolution.

Increased employee engagement by 24% within 2 years by increasing employee opportunity for
self-directed dynamic learning through implementation of a learning management system,
invested $50k in management development programs, resulting in a culture of recognition, and
transparency.

Hanleywood Market Intelligence

Senior Consultant
12/97 12/00
External consultant for national boutique consulting company targeting home builders, universities,
mining industry and financial institutions. Specifically responsible for financial feasibility modeling,
market segmentation and consumer research through focus groups.

Financial Cost Modeling - Worked as a part of an integrated cost estimating team to include direct
interface with senior leadership using Should Cost models that validated cost of raw materials to
derive total new product cost with the intention to represent savings attainable by client through
better negotiations, supplier credits, and shorter supply chains by
o

Building and validating accurate and complete cost automated models (using macros and
advanced pivot table analysis) and clean reports exacted from client Data Warehouse.

Assisting in the development management level briefings and present briefings when necessary

Demonstrating problem solving skills that exhibited a broad understanding of portfolio

management and cost estimating principles.

SallieMae
Analyst Consultant
03/94 10/97
Led market research team for internal consulting business unit that serves over 2,500 universities and
colleges throughout USA. Specifically responsible for analytics for strategic decision making which
included:
o Competitor Market Analysis for strategic positioning,
o

Informational interviews of key stakeholders including C-Suite and top tier management,

Survey construction through group card sort of organizational cultural dimensions to filter down
Top 10 cultural dimensions that client deems urgent and needing more improvement.

Survey analysis and charting of organizational culture dimensions into present and future state
radar diagrams, making evident the gap between cultural dimensions that need alignment.

Responsible for timely, accurate and visually pleasing presentation collateral for client briefs.