Beruflich Dokumente
Kultur Dokumente
On
General Banking Operation of EXIM Bank Limited
An Internship Report
On
General Banking Operation of EXIM Bank Limited
Prepared by:
Ibna Ahsan Kabir
ID No: 052-15115
Program: MBA
Stamford University Bangladesh
ShariahBasedIslamiBank
Supervised By:
Ellina Mahbuba Shahid
Assistant Professor, Department of Business Administration,
Stamford University Bangladesh
Letter of Transmittal
---------, 2015
Ellina Mahbuba Shahid
Assistant Professor
Department of Business Administration
Stamford University Bangladesh
Sub: Submission of internship report on General Banking Operation of EXIM Bank
Limited
Dear Madam,
With immense pleasure, I am submitting my internship report of General Banking
Operation of EXIM Bank Limited which was assigned me as a part of my MBA
Program. I have tried my level best to complete this report with the necessary information
and suggested proposal that you were provide me as your best as well.
I hope that the report will be completed as your expectations.
Thank you
Sincerely,
..
Ibna Ahsan Kabir
ID No: 052-15115
MBA Program,
Department of Business Administration
Stamford University Bangladesh, Siddeswari Campus
Page i
Declaration
This is to certify that the internship report on General Banking Operation of EXIM
Bank Limited has been prepared by Ibna Ahsan Kabir, ID No: 052-15115, Batch- 52
MBAProgram, as a partial fulfillment of the requirement of MBA degree from the
Department of Business Studies Stamford University Bangladesh, Siddeswari Campus.
I also declare that this paper is my original worked and prepared for academic purpose
which is a part of MBA and the paper may not be used in actual market scenario.
Page ii
Certification
This is to certify that the Internship report entitled General Banking Operation of
EXIM Bank Limited Submitted for the award of the degree of Masters of Business
Administration in Finance to the Stamford University Bangladesh, Siddeswari Campus,
is an authentic research carried out by Ibna Ahsan Kabir under my supervision. No part of
this report has been submitted by him for any degree, diploma, title or recognition before.
He is permitted to submit the Internship report & I wish his every success in life.
Assistant Professor
Department of Business Administration
Stamford University Bangladesh
Page iii
ACKNOWEDGEMENT
It is high time for me to express my deepest gratitude to the almighty Allah. Without the
support of Allah I would not be able to complete a huge task of preparing this Internship
Report within the scheduled time.
Internship report is an essential part of MBA program as one can gather practical
knowledge within the period of three months by observing and doing the daily works of
chosen organization. In this regard my internship has been arranged at Exim Bank
Limited, Dhaka.
At first, I would like to give thanks to my supervising teacher Ellina Mahbuba Shahid,
Assistant Professor, Department of Business Administration, Stamford University
Bangladesh (Siddeswari Campus) who instructed me in the right way and give me proper
guidelines for preparing this Internship Report.
[
I acknowledge my indebtedness to Mr. Ali Arman Bhuyan and Mr. A.K.M. Main Uddin
for their constant guidance and valuable suggestion from time to time and I am also
grateful to Mr.Abu Sadat Mohammad Arman, Mr. Mohammad Wasiur Rahman, SPO and
In-charge of Foreign Exchange, And also to the Manager Sir for their personal guidance
during the internship.
I am also indebted to all of the officers and employees of the Exim Bank Limited who
extended their wholehearted co-operation to me despite their huge workload during my
Practical Orientation.
At last I must mention the wonderful working environment and group commitment of
this bank that has enabled me a lot deal to do and observe the banking activities during
my internship period of three months.
Finally, I convey my sincere thanks to my friends who inspire in different ways to
complete the report and the course as well.
Executive Summary
Page iv
Commercial banks are one of the key contributors in the economy of developing
countries. They act as financial intermediaries by performing the function of mobilizing
the funds from one party and lending the same to another while making a reasonable
amount of profit. People and the government itself are very much dependent on the
services provided by the various banks in the financial market. Export Import Bank of
Bangladesh Limited has started its journey as a private commercial bank on August 3,
1999. The whole working process of the EXIM BANK Ltd. is divided into 3 sections.
They are 1) General Banking, 2) investment and 3) Foreign Exchange. I have tried to
make acquainted with the bank and branch in this report.
General banking is the starting point of all the banking operations. This department
provides day to day services the customers. It includes new accounts, remit funds, issue
bank drafts and pay orders etc. provide customer through quick and sincere service. The
Islamic bank collects deposit from different viewpoint. The bank gives the depositors the
rate of profit they earn from their operation. Here the bank goes with the client a type of
business relationship. The various kind investment categories under Islamic rules are also
included in the report. Bank invests the deposit amount to the client who provides
effective efforts, energy and time to acquire profit. Here bank acts as a Shahib AL Mal
and client ac as a Mudarib. Foreign Exchange department plays significant roles through
providing different services for the customers. L/C is the key part of foreign exchange
business.
Shortly it can be say; this repot in its beginning introduced the EXIM Bank Ltd. which
shows its historical background, the vision, mission, corporate strategy and the other
aspect like the Banking with Shariah principles etc. Then its come with the topic general
banking operation also my duties and responsibilities with that. From the investment and
general banking we got to understand the Islamic banking concepts and the way the Islam
thinks the interest and what a bank should be. Different product/ services offered by
EXIM Bank are shown in brief.EXIM Bank Limited is shown, with SWOT analysis
showing its strengths, weakness, opportunity and threats. And at last recommendation
also provided from my view point.
Page v
Abbreviations
EXIM
BB
A/C
DD
FDR
SME
NFCD
PO
STD
TT
Telegraphic Transfer
TIN
NGO
Non-government Organization
MICR
MSD
MSTD
MSS
MPSS
IBDA
L/C
Letter of Credit.
Table of Contents
Page vi
Serial
Number
Content
Letter of Transmittal
Declaration
Certificate
Acknowledgement
Executive Summary
Abbreviations
i
ii
iii
v
v
vi
Chapter-1: Introduction
1.1
1.2
1.3
1.4
1.5
Page
Number
General Banking
Procedure for customer for opening account
General requirement for opening Al-Wadiah
CD/MSD/MSTD account
Additional documents that required for opening accounts
Account Closing
Page vii
1-4
2
2
3
4
4
5-16
5
5
7
8
9
9
9
10
10
12
14
14
14
15
17-31
18
18
21
21
23
3.4
3.4.1
3.4.2
3.4.3
3.4.4
Deposit Account
Al-Wadiah CD/MSD/MSTD Account
Mudaraba Term Deposite Recipt Account
Mudaraba Super Saving Schme
Other scheme
24
24
25
25
26
3.5
3.5.1
3.5.2
27
27
27
3.6
3.6.1
3.6.2
3.7
3.7.1
3.7.2
3.7.3
3.7.4
Clearing
Inward Clearing
Outward Clearing
Remittance
Payment Order
Demand Draft
Telegraphic Transfer
Difference Between PO, DD, TT
28
29
30
30
31
31
32
32
Advantage of MICR
Recommendation
Conclusion
34-38
35
35
37
37
39-43
40
40
41
41
42
42
44-46
45
46
Bibliography/ References
References
Page viii
47-48
48
Page ix
Page x
Page xi
Page xii
Page xiii
Chapter-01
Introduction
Page 1
General objective
Specific objective
General Objective
The general objective of the study is to prepare and submit a report on the topic of
General Banking Operation of EXIM Bank Limited.
Specific Objective
Company Background.
Types of Account.
To get through all the departments of the bank and observe the actual work done
To submit the practical work as a paper work that I have learned in my MBA
program.
Secondary Source:
All the information incorporated in this report was collected from the secondary source.
Its include Official records and observing practical work, Face to face conversation with
the officer also included Website of EXIM Bank Ltd, Various published documents.
Page 3
The Bank was a busy one having heavy rush of people, whom officers need to
deal with. So allocation of time for an internet is very much tough for the officers
of the bank
I was not assigned for a specific task in each day. So I was not able to understand
banking activities deeply.
Page 4
Chapter-2
Overview of
EXIM Bank Limited
Page 5
The principal activities of the bank are providing all kinds of commercial
Banking Services to its customers.
The other activities of the bank are providing of all kinds of Islamic banking
services to its customers.
Page 6
Legal Status.
Establish
1999
Incorporated
2nd June,1999
Activity Starts
3rd August,1999
Islamic Banking
1st July,2004
September, 2006.
September, 2006.
Authorized Capital
Operating Profit
TK 5334.35 million
Total Asset
TK 167,056.63 million
Shares
TK 16,641.86 million
Paid up Capital
TK 10,514.86 Million
Reserve Fund
TK 4587.47 Million
Number of Employees
2430 Persons
No. of Branches
77
Proposed Branches
03
Page 7
Page 8
To manage and operate the Bank in the most efficient manner to enhance financial
performance and to control cost of fund.
To strive for customer satisfaction through quality control and delivery of timely
services.
Page 9
To identify customers credit and other banking needs and monitor their perception
towards our performance in meeting those requirement.
To review and update policies, procedures and practices to enhance the ability to
extend better services to customers.
To train and develop all employees and provide adequate resources so that
customer needs can be responsibly addressed.
Investment/ Finance:
Corporate Finance
Industrial Finance
Project Finance
Syndicate Investment
Page 10
Mode of Investment
Bai-Murabaha
Bai-Muazzal
Izara-Bil-Baia
Wazirat-Bil-Wakala
Quard
Foreign Exchange:
Deposit:
Branch Name
Motijheel Branch
Panthapath Branch
Agrabad Branch
Khatungonj Branch
Gazipur Branch
Imamgonj Branch
Gulshan Branch
Sonaimuri Branch
Sylhet Branch
Nawbabpur Branch
Narayangonj Branch
Shimrail Branch
Rajuk Avenue Branch
New Eskaton Branch
Uttara Branch
Laksam Branch
Mirpur Branch
Jubilee Road Branch
Elephent Road Branch
Mawna Branch
Bogra Branch
Jessore Branch
Malibagh Branch
Asulia Branch
Ashugonj Branch
CDA Avenue Branch
Chowmuhani Branch
Shatmosjit Rd Branch
Bashundhara Rd Branch
Fenchugonj Branch
Comilla Branch
Rangpur Branch
Mulvibazar Branch
Savar Branch
Sl.No
35
Branch Name
Karwan Bazar Branch
Page 12
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
Mudaforgonj Branch
Kustia Branch
Rajshahi Branch
HO Corporate Branch
Golapgonj Branch
Chagolnaiya Branch
Noria Branch
Khulna Branch
Pahartoli Branch
Palton Branch
Board Bazar Branch
Bahaddarhat Branch
Shitakunda Branch
Faridpur Branch
Barishal Branch
Beani Bazar Branch
Nobigonj Branch
Panchoboti Branch
Feni Branch
Dinajpur Branch
Keranigonj Branch
Bishwanath Branch
Gola Bazar Branch
Thakur Bazar Branch
Sonargoan Branch
Banani Branch
Basurhat Branch
Dhanmondi Branch
DhopaDighir Par Branch
Mymensingh Branch
Tekerhat Branch
Garib-E-Newaz Branch
Cox.s Bazar Branch
Khulshi Branch
Nazirhat Branch
Dania Branch
Gouripur Branch
Sandwip Branch
Bagmara Branch
Satarkul Branch
Manikgonj Branch
Magura Branch
Page 13
2.10.1 SME Branch Information (EXIM Bank has 2 SME Service center
in Bangladesh)
List of SME Service Center in Dhaka division
SL
1
Center Information
BoardBazarSMEServiceCenter.
Board Bazar, Gazipur.
SL
1
Center Information
Shetakundo SME Service Center,
KDS Logistic Bhaban, Sonaichhori, Shetakundo,
Chittagong.
Year
2010
2011
2012
2013
2014
Profit
after
Provision 3,458,015,132 2,017,715,667 2,083,081,259 1,885,608,260 2,480,927,888
and tax
(in Taka)
Page 14
2010
2011
Page 15
2012
2013
2014
Asset
Possition
(In Taka)
Liabilities
Shareholder
Equity
position
(In Taka)
113,047,46
6,849
129,709,81
6,841
166,997,92
9,817
195,542,24
7,525
232,411,85
8,595
113,047,46
6,849
129,709,81
6,841
166,997,92
9,817
195,542,24
7,525
232,411,85
8,595
Fig4: Graphical Presentation of last five years Asset & Liabilities Position
Page 16
Chapter-03
General Banking Activity
Of
EXIM Bank Limited
All business concerns earn a profit through selling either a product or service. A bank
does not produce any tangible product to sell but does offer a variety of financial services
to customers. General Banking is the starting point of all the banking operating. General
Banking department aids in taking deposits and simultaneously provides some ancillaries
services. It provides those customers who come frequently and those customers who
come one time in banking for enjoying ancillary services. In some general banking
activities, there is no relation between banker and customers who will take only one
service form the bank. On the other hand, there are some customers with who bank are
doing its business frequently. It is the department, which provides day-to-day services to
the customers. Every day it receives deposits from the customers and meets their demand
for cash by honoring cheques. It opens new accounts, demit funds, issue bank drafts and
pay orders etc. since bank in confined to provide the service everyday general banking is
also known as retail banking.
Account opening
Account closing
Deposits
Clearing
Remittance
Introduction
Furnishing photographs
Banker will supply a set of printed forms required for opening the account,
which will normally include:
Deposit Slip
The required Account Number was obtained from the Account Opening
Register for opening new account when the bank used PC Bank 2000
Software. Now the Bank uses TemenosT24 Software and to open a new
account, the banker needs to collect Customer ID and Account Number from
the Software.
Obtain the signature and a/c number of the Introducer on the advice of new
accountant the place meant for the purpose and gets the signature properly
verified by an Authorized official of the Bank
Then the new a/c number should be written at the appropriate place of the
Deposit slip and mark new Account on both the copies of the deposit slip and
request the customer to deposit the money at the cash counter
Place the signature cards, Advice of new account, a copy of Deposit slip,
photographs and other necessary papers/documents etc. in a file
Page 19
Obtain approval of the Authorized officer for opening the new account on all
relevant papers. While giving approval for opening an account the Authorized
official should be satisfied about the of the Introducer
The Authorized officer on the advice of new A/c and on the specimen signature
cards should also attest the signature of the new a/c holder
After approval of the opening of the a/c, get the Checkbook requisition slip
signed by the customer.
Deliver the checkbook to the customer after properly marking the Account
number name and place of the branch on each leaf of the cheque book.
On completion of account opening open a file for the new a/c holder and file
all relevant papers forms etc. Signature cards, copies of Advice, Deposit slip
Debit ticket etc. is distributed to concerned departments
Page 20
Two copies of resent passport size photograph of each account holder attested by
introducer.
One copy passport size photograph of nominee attested by the account holder.
TIN Certificate.
Proprietorship Account
Page 21
TIN Certificate.
Partnership Account
To open account and for other operation a application required which have
to duly certified by the managing partner.
Board resolution for opening the account and authorization for its
operation duly certified by the Chairman/Managing Director of the
company.
Thats all about the additional papers required for various type of account.
Before the account is closed the Branch in Charge shall approve the application
after asserting the liability, if any, and incidental charges to be debited to the
account.
After debiting the incidental charges to the account, the account holder shall be
advised to draw the remaining balance from his account.
The Account Closed stamp shall be affixed on the Account Opening Form
and Specimen Signature Cards.
The application shall be posted with the account Opening Form and the
Specimen Signature Cards shall be kept separately under lock and key.
Page 23
Deposit is one of the principal sources of fund for investment of commercial banks and
investment of deposit is the main stream of revenue in banking business. Various kind of
deposits are below
Any adult person having sound mind or any organization can open MTDR by
depositing 10000 tk.
Weightage
.83
.88
.92
.96
Page 24
If any depositor intends to encash her MTDR before maturity, no profit will
provided for encashment within 1 month. But after completion of few periods
the account holder will get profit.
In case of death account holder the nominee can continue the account.
Any adult person having sound mind or any organization can open this scheme
by depositing 5000 tk.
In case of death account holder the nominee can continue the account.
1000
39,041
78,082
2000
1,56,16
4
5000
10000
3,90,411
7,80,823
Page 25
20,000
25,000
15,61,64
19,52,05
50,000
39,04,119
10
12
1,48,40
2,96,80
1,05,09
2,10,19
4,20,38
1,44,46
1
74,202
14,84,04
29,68,09
37,10,12
10,50,95
21,01,90
42,03,81
52,54,76
105,09,52
2,88,92
5,77,84
14,44,61
28,89,23
57,78,47
72,23,09
144,46,18
7,42,024
74,20,245
50,000
500
100,000
1000
200,000
2000
500,000
5000
10,00,000
10000
06-Table: MIS Expected Profit.
-Mudaraba Hajj Scheme: In order to smooth arrangement of fund for performing Hajj
the bank has introduced this scheme for 5, 8, 10, 15, 20 years period.
Page 26
3.6 Clearing
According to the Article 37(2) of Bangladesh Bank Order, 1972, the banks, which are the
member of the clearinghouse, are called as Scheduled Banks. The scheduled banks clear
the cheque drawn upon one another through the clearinghouse. This is an arrangement by
the central bank where every day the representative of the member banks gathers to clear
the cheque. Banks for credit of the proceeds to the customers accounts accept Cheque
Page 27
and other similar instruments. The bank receives many such instruments during the day
from account holders. Many of these instruments are drawn payable at other banks. If
they were to be presented at the drawee banks to collect the proceeds, it would be
necessary to employ many messengers for the purpose. Similarly, there would be many
cheque drawn on this the messengers of other banks would present bank and them at the
counter. The whole process of collection and payment would involve considerable labour,
delay, risk and expenditure.
All the labour, Risk, delay and expenditure are substantially reduced, by the
representatives of all the banks meeting at a specified time, for exchanging the
instruments and arriving at the net position regarding receipt or payment. The place
where the banks meet and settle their dues is called the Clearinghouse.
The main function of clearing section is to operate with safety and security of financial
transaction of financial instrument like DD, PO, Cheque etc. on behalf of the customers
through Bangladesh Bank Clearing House, Outward Bills for collection (OBC), Inward
Bills For Collection (IBC).
Clearing House Inward and Outward Clearing
The cheque should not carry a date older then the receiving date for more 6
months.
The collecting bank must check whether endorsement is done properly or not.
Page 28
The amount both in words and figures in deposit slip should be same and it should
be in conformity with the amount mentioned in word and figures in the cheques.
Cheque- in computer.
DD-DD payable
Cancellation of instrument
The instruments with schedules to the main branch of EXIM Bank Bangladesh
Ltd. With issuing an Inter Branch Debit Advice (IBDA).
The clients receive the duty signed instruments and also branch code number
affixed on the instruments.
3.7 Remittance
The main function of remittance department is to transit the money from one place to
another with a view to minimizing the risk associate with handling cash. I have learned
various mechanism of remitting fund.
There are three ways of remitting fund:
Commission (tk)
25
60
120
Page 30
Postage (tk)
4
9
18
Total (tk)
29
69
138
Issuing process DD
The customer is asked to complete DD application form which treated as credit voucher
for EXIM Bank Limited General Account. The voucher given to the customer to deposit
cash with the cash department. The cash department receives and delivers the vouchers to
the remittance department.
In D.D there must have important information are as follows
D.D number
Control number
Test number
Signature of applicant
Percentage of Charge
0-250000
15%
Source: Branch
06-Table: Charges for D.D
of different location of the same bank. Generally it is an instruction from importers bank
to the exporters bank or some other bank in the exporters country to a named
person.Andits not available now.
Pay orders
Demand draft
Gives the payee the right toIts an order of issuing bank on another
claim payment from the issuingbranch of the same bank to pay money to
bank.
payee on demand.
Order branch.
Generally usedWithin the clearing house areaOutside the clearing house area of issuing
to remit
of issuing bank.
Payment
Payment
is
process of theclearing.
Paying Bank
payment.
Charge
Only commission
Cost
Low
More than TT
Time
Lengthy
Short time
Page 32
Chapter: 04
Page 33
Internship duties
And
Responsibilities
Account Opening
I worked first in EXIM Bank in the account opening department. Here I learnt the
procedure for opening an account. The documents that are need for opening an account.
In EXIM bank limited there are various types of account. Here I have worked at least 20
days. This is important section of the bank. It deals with the different products. These
products are the core sources of deposit. Here I have acquainted with different products
that the bank offers to acquire deposit. I also have acquainted with the checklist of the
account opening. Based on the account operating mode the bank sets various
Page 34
requirements for its clients. This is called the checklist. I have also learned the important
steps regarding account opening and account closing.
Every day I received several cheques from clients. I also initial it the deposit slip and put
branch seal and endorsement seal in the cheques. My responsibility ensures account
number, accounts holder name. In this section my last duty posting the clearing cheque
in the computer.
I also provide any type information to the customer. A tried my best to give the right
information to the customer. When any customer does not understand anything tried to
help them. Most of time I gave them information about account opening.
I issued more than 3 or 4 pay order every day. At first customer is supplied with PO form.
After filling the form, the customers pay the money in cash or cheque. The officer then
issues PO on its specific block. The block has three parts one for bank; other two parts for
customer.
Demand Draft
The demand draft is written order by one branch of a bank to pay a certain sum of money
to or to the order of a specific person.
Making Outward Bill for collection.
A cheque come from other bank for clearing then the cheque sent to the manager by letter
to save cash clients account.
There are two type letters on the branch. The letter come from outside or another branch
those are received in inward book and a serial number put in the letter. And the other one
is Banks letter that sends to another bank or branch by putting also a serial number.
Page 35
Fresh checkbook is issued to the account holder only against requisition on the prescribed
requisition slip attached with the checkbook issued earlier, after proper verification of the
signature of the account holder personally or to his duly authorized representative against
proper acknowledgment.
I issue more than 50 or 60 cheque to the customer. Its not so easy to issue a cheque book.
Have to find out here the demanded cheque and then have to record it. And finally give
the cheque book to the customer and customer signature in the cheque discount file.
Monthly activities
The sequence of my Monthly activities can be summed up as under:
Department
Monthely
Dispatch (in,out)
Account Opening
Account Closing
Issuing Cheque Book
300
90
20
150
At the early day I dont know what is dispatch. What have to do with that.
Etc
But after day by day all of the above problems are become in solution by the help of the
employee of EXIM Bank. They are kind full to help me to give answer of my question.
Page 36
Verify signature in different issue was one of my learnings from the Bank.
All this above learning point will be helpful for my future. Those will be helpful for my
career. As I have learned many things I can use them on my future to improve my
position to run faster on job market.
Page 37
Chapter: 05
SWOT Analysis
Of
EXIM Bank Limited
Page 38
5.1.1Strength:
The strength of EXIM Bank Limited that can be find out from the SWOT analysis
that are bellow:
EXIM Bank Limited has already established a favorable reputation in that area. It
is one of the leading private sector commercial bank in Bangladesh. The bank has
already shown a tremendous growth in the profits and deposit sector.
EXIM Bank Limited has provided its banking service with a top leadership and
management position.
EXIM Bank Limited has already achieved a high growth rate. The number of
deposits and the loans and advances are also increasing rapidly.
Page 39
EXIM Bank Limited has the reputation of being the provider of good quality
services to its customers.
5.1.2 Weakness
The weakness EXIM Bank Limited that I identified that are bellow:
The service quality of EXIM Bank Limited is poor with regard to Multinational
Banks located here.
The bank branches are not able to find out necessary document at demandable
time.
5.1.3 Opportunity
The opportunity that is available for EXIM Bank Limited to explore itself is given
bellow:
In order to reduce the business risk, EXIM Bank Limited has to expand their
business portfolio. The management can consider options of starting merchant
banking or diversify into leasing and insurance sector.
A large number of private banks coming into the market in the recent time. In this
competitive environment EXIM Bank Limited must expand its product line to
enhance its sustainable competitive advantage.
They can improve their marketing side to focus out the branch..
Page 40
In addition of those things, EXIM Bank Limited can introduce special corporate
scheme for the corporate customer or offer who have an income level higher from
the service holder. At the same time, they can introduce scheme or loan for
various service holders. And the scheme should be separate according to the
professions, such as engineers, lawyers, doctors etc.
Opportunity in the retail banking lies the fact that the countrys increased
population is gradually learning to adopt consumer finance. The bulk of our
population is middle class. Different types of retail leading products have a great
appeal to this class. So a wide variety of retail lending products has very large and
easy pregnable market.
5.1.4 Threats
The availability of threats for EXIM bank in the market is bellow:
All sustaining and upcoming multinational, foreign and private banks pose
enormous threats to EXIM Bank Limited.
The default risks of all terms of loan have to be minimized in order to sustain in
the financial market because the default risks lead the organization toward
bankruptcy. EXIM Bank Limited will have to remain vigilant about this problem
so that proactive strategies are taken to minimize this problem.
The low compensation package of the employees from the mid level to lower
level position threats the employee motivation. As a result good quality
employees leave the organization and its effects the organization as a whole.
So these are all about the SWOT analysis of EXIM Bank Limited. Here Strength and
Weakness is internal environment. And on the other hand Opportunity and Threat is
external environment.
5.2 Findings
Page 41
*0 The general banking process of EXIM Bank Ltd is not fully systematic and
monitoring process is not maintained regularly.
*1 The documentation of everything is properly maintained.
*2 Sometimes the investment & deposit ratio goes very close which is very risky for
the bank.
*3 The overall monitoring system is completely network dependent, so if the
network fails for some reason all the operation will stop.
*4 Customer satisfaction level is quite good but sometimes the conversation with
some customers goes negative because of the shortage of well experienced
customer service officials.
*5 EXIM bank follows the Shariah rules & regulations which are not known to the
customers.
*6 The service quality of EXIM Bank Limited is poor with regard to Multinational
Banks located here.
*7 In terms of promotional sector, EXIM Bank Limited is not in a strong position.
*8 The low compensation package of the employees from the mid level to lower
level position threats the employee motivation. As a result good quality
employees leave the organization and its effects the organization as a whole.
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Chapter: 06
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Recommendation
&
Conclusion
6.2 Recommendation
EXIM Bank Ltd. is one of the most potential Banks in the banking sector. It has a large
portfolio with huge assets to meet up its liabilities and the management of this bank is
equipped with the expert bankers and managers in all level of management. So it is not an
easy job to find out the drawbacks of this branch. I would rather feel like producing my
personal opinion about the ongoing practices.
For more improvement of the service the following measures may be taken
*0 Continuous improvement of the identified problem.
*1 Ensure Proper Maintenance of Files.
*2 Ensure Proper Communication System and Maintenance of Machineries.
*3 More Gifts and Discounts for the Marginal Customers.
*4 The bank location of EXIM Bank Limited is not on a suitable place. So it
has to shift in a suitable place.
*5 In terms of promotional sector, EXIM Bank Limited has to more emphasize
on that.
*6 The general banking process of EXIM Bank Ltd should be fully systematic
and monitoring process must maintained regularly.
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6.1 Conclusion
From the practical implementation of customer dealing procedure during the whole
period of my practical orientation in EXIM Bank Ltd. I have reached a firm and concrete
conclusion in a very confident way. Performance of EXIM Bank Ltd during the last five
years has proved that with strong desire and will power one can achieve whatever target
he may have. The bank has succeeded in achieving more customer than many other
competitors.
In my study I have found that EXIM Bank Ltd. has reached this position by its excellent
customers service, commitment, peoples love and dedicated human resources. EXIM
Bank Ltd. showed its supremacy in all kinds of banking operations in our country.
Bank is the largest organization of mobilizing surplus domestic savings. Attractive
Savings Schemes are offered by EXIM Bank Ltd like MSS, MSD, MTDR, MSTD etc.
Schemes are designed concentrating in different purposes to help the fixed income group
people to help in need. Branch-Officials are also whole-hearted and dedicated to serve
their customer with utmost care. The officials follow the policy very strictly. They are
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Bibliography/References
References
1. EXIM Bank Website-WWW.eximbankbd.com
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