Collections 12 0

Oracle FLEXCUBE Universal Banking 12.
0
Collections(CN)
Copyright 2012, Oracle and/or its affiliates. All rights reserved.
Agenda
Overview
Features
Process Flow
Maintenances
Operations
Reports
Summary
1-2
Overview
Collection is a process which is used to recover the
defaulted loans
The collection module is used to support the later stage of
a loan cycle related to records of collecting a defaulted
loan.
The Collection module also helps to track the process of
collection by an external agent or department in the bank
itself.
1-3
Overview
Collection is a process flow, to track the Collection
procedure of all the loans (Assets).
Supports Consumer Lending, Leasing and Mortgages
modules of FCUB .
Collection process initiates when the customer does not
pay the schedule dues of a loan and the schedule
becomes overdue
This flow ends with the Collection of the overdue amount
of the loans from the customer
Collection can be done by the collection department of
the bank or an external agency.
1-4
Agenda
Overview
Features
Process Flow
Maintenances
Operations
Reports
Summary
1-5
Features
Auto assignment to collection queue & agent group and
subsequently auto assignment of collection agent
Reassignment of:
Collection queue & agent group

Collection Agent
Auto status update of collection state

Recording of customer interactions
Amendment of collection interactions
Approval restriction by approver for the action to be taken
by collection Agent
1-6
Features
Facility to capture Promise to Pay details
Ability to charge the Fee for Broken promise to Pay
Flexibility to reverse the fee charged for broken Promise
to pay
Auto sending of reminder messages for collections
Manual sending of reminder messages for collections
whenever required
Auto closure from collection process when there are no
over dues
Manual closure from collection process whenever
required
1-7
Features
Ability to bring the loans with overdue under collection
process manually also
Ability for manual assignment of collection queue & Agent
Group
Ability to have manual Assignment to collection agent
Calculating and Liquidating the collection agent fee
considering the both loan payments and reversal of loan
payments through Intermediary Module
Ability to have specific user defined messages based on
the collection actions
Ability to view complete collection as well as asset details
based on the specified user query through Agent Dash
Board
1-8
Agenda
Overview
Features
Process Flow
Maintenances
Operations
Reports
Summary
1-9
Collection Process Flow
1 - 10
Collection Process Flow
1 - 13
Agenda
Overview
Features
Process Flow
Maintenances
Operations
Reports
Summary
1 - 15
Maintenances
Collection Queue
Collection State
Collection Action Code
Collection State Mapping
Collection Result Code
Collection Agent Group
Collection Agent through
Promise to Pay Policy
Intermediary Module
Action Result and Next Action
Queue Rule
Product
Delinquency Reasons
1 - 16
Maintenances: Collection Queue

Assignment of Queue codes
Defining the message codes
1 - 17
Maintenances: Collection Queue
Function ID - MSDQUEUE
1 - 18
Maintenances: Collection Action Code

Actions performed by collection Agents
Factory Shipped action codes
Capture of Approval Details
1 - 19
Maintenances: Collection Action Code
Function ID - CNDACTCD
1 - 20
Maintenances: Collection Result Code
Function ID - CNDRESLT
1 - 21
Maintenances: Collection Agent

Collection Agent Details
Information such as Intermediary name, address,
geographic details, parent intermediary code etc..
1 - 22
Maintenances: Intermediary Maintenance
Function ID - INDINMNT
1 - 23
1 - 24
1 - 25
Maintenances: Action Result-Next Action Mapping

Defining the next course of Action based on the result of
an action
An action, its result and the next possible action is
mapped for a queue
1 - 26
Maintenances: Action Result-Next Action Mapping
Function ID - CNDAXRSN
1 - 27
Maintenances: Delinquency Reasons

Capture of Delinquent Codes
Delinquent CodesFactors making the loan as non
performing
1 - 28
Maintenances: Delinquency Reasons
Function ID - CNDDLQRS
1 - 29
Maintenances: Collection State
Function ID - CNDCLNST
1 - 30
Maintenances: Collection State Mapping

A new state after validating the combination of previous
state and the action- result
Mapping done for branch, product and source code
combination
1 - 31
Maintenances: Collection State Mapping
Function ID - CNDSTMAP
1 - 32
Maintenances: Collection Agent Group

Grouping of Collection Agents
The collection Agent group are mapped to valid queues
1 - 33
Maintenances: Collection Agent Group
Function ID - CNDCAGRP
1 - 34
Maintenances: Promise to Pay Policy

Promise to pay the amount due to the bank by a certain
date.
Guidelines for the PTP (Promise to Pay) policy for every
Collection Agent Group
1 - 35
Maintenances: Promise to Pay Policy
Function ID - CNDPTPPO
1 - 36
Maintenances: Queue Rule

Assignment of a particular queue to a collection reference
number
During the batch process, the Collection Queue is
arrived based on the rules maintained for the Asset
product.
1 - 37
Maintenances: Queue Rule
Function ID - CNDQRULE
1 - 38
Maintenances: Collections Product

Products are defined to determine the behaviour of a
collection process.
Assignment of Asset modules like Lending, Leasing etc.
1 - 39
Maintenances: Collections Product
Function ID - CNDPRMNT
1 - 40
Collections Product: Preferences
1 - 41
Collections Product: Accounting Roles
1 - 42
Collections Product: Events
1 - 43
Collections Product: Events: Accounting Entries
1 - 44
Collections Product: Events: Advices
1 - 45
Collections Product: Charges
1 - 46
Collections Product: MIS
1 - 47
Agenda
Overview
Features
Process Flow
Maintenances
Operations
Reports
Summary
1 - 48
Operations
1 - 49
Collection Online
Collection Interactions
Collection Reminder
Collection Queue Change
Broken Promise Fee Reversal
Interaction Approval Queue
Collection Agent Assignment
Collection Agent Dashboard
Operations: Collection Online

Manual Assignment Collection Queues
Assignment of Queues to collection contracts
1 - 50
Operations: Collection Online
Function ID - CNDONONL
1 - 51
Collection Online: Events
1 - 52
Collection Online: Interaction Details
1 - 53
Collection Online: MIS
1 - 54
Collection Online: View Parent Child Collection Details
1 - 55
Operations: Collection Interactions

Customer interactions done by the agent
Captured for a collection reference number.
1 - 56
Operations: Collection Interactions
Function ID - CNDCOLIN
1 - 57
Collection Interactions: Interactions Details
1 - 58
Collection Interactions: Promise To Pay(PTP)
1 - 59
Collection Interactions: Legal Proceedings
1 - 60
Collection Interactions: Asset Details
1 - 61

Asset Details:
1 - 62

Payment History
1 - 63

Interaction History
1 - 64

Customer Contacts
1 - 65
Operations: Collection Reminder
Function ID - CNDCLDRY
1 - 66
Operations: Collection Queue Change
Function ID - CNDCNQCH
1 - 67
Operations: Broken Promise Fee Reversal
Function ID - CNDBPFEE
1 - 68
Operations: Interaction Approval Queue
Function ID - CNDINAPQ
1 - 69
Operations: Collection Agent Assignment
Function ID - CNDCAASG
1 - 70
Operations: Collection Agent Dashboard
Function ID - CNDCADSH
1 - 71

View Collection Details
Here you can view :
1 - 72
The different collection references and interactions that are

associated to the Asset reference selected in the parent
screen.
Events that got fired in the latest collection reference number.
PTP Details for each Collection Reference-Interaction
Reference combination

View Collection Details
1 - 73
Collection Agent Dashboard View Asset Details

View Asset Details
1 - 74
Agenda
Overview
Features
Process Flow
Maintenances
Operations
Reports
Summary
1 - 75
Reports
Report
Details
Collection Interaction Details
The collection interaction detail reports all the details

of a customer interaction for a particular Collection
Agent.
Delinquency and Activity by each

Collection Agent
This report displays the list of delinquency and

activities for the agent
Account Level Activity Report
This report displays the list of actions and payments

for an asset reference
Activity Report
Provides the list of the actionable items for the day

for the agent
Cash Receipts by Collector, Daily and

Month to Date
This report displays the payment mode for all the

assets which has been handled by the agent
between the From and To date.
1 - 76
Reports
Report
Details
Collection Agent Fee Liquidation
This report displays the collection fee liquidation to

the agent in a specified internal for the given branch.
Contacts Results and tickles by

Collector (Agent) Summery
This report displays the list of interactions which are

initiated by the agent.
Contacts Results and tickles by

Collector (Agent) Detailed Report
This report displays the list of interactions which are

initiated by the agent and corresponding result of the
interaction.
Customer Aging Report by Collector

(Agent)
Delinquency Analysis by Overdue Days
1 - 77
This report displays the list of customers and their

asset details which are under selected agent.
This report displays the list of assets that are

overdue in the current branch
Agenda
Overview
Features
Process Flow
Maintenances
Operations
Reports
Summary
1 - 78
Summary
In this session, you should have learnt :
The collection module is used to support the later stage of a
loan cycle related to records of collecting a defaulted loan.
Collection module in Oracle FLEXCUBE Universal Banking
helps to track the process of collecting by external agent or
department in the bank itself.
The various stages/ events in the entire collection process.
1 - 79

Collections 12 0

Hochgeladen von

Dokumentinformationen

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Collections 12 0

Hochgeladen von

Copyright:

Verfügbare Formate

Oracle FLEXCUBE Universal Banking 12.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Collection queue & agent group

Auto status update of collection state

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Collection Process Flow

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Collection Process Flow

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Collection Action Code

Collection State Mapping

Collection Result Code

Collection Agent Group

Collection Agent through

Promise to Pay Policy

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection Queue

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection Queue

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection Action Code

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection Action Code

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection Result Code

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection Agent

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Intermediary Maintenance

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Intermediary Maintenance

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Intermediary Maintenance

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Action Result-Next Action Mapping

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Action Result-Next Action Mapping

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Delinquency Reasons

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Delinquency Reasons

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection State

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection State Mapping

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection State Mapping

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection Agent Group

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Collection Agent Group

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Promise to Pay Policy

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Maintenances: Promise to Pay Policy

Copyright 2012, Oracle and/or its affiliates. All rights reserved.