EClinicalWorks

FromClinfowiki
eClinicalWorks,foundedbyGirishKumarNavani,isaleaderinambulatoryclinicalsolutionsandhasthe
largestInternetbasedEMRsysteminthecountry.Thecompanyhasanestablishedcustomerbaseofmore
than236,000providers,85,000plusphysicians,and545,000plususersacrossall50stateswithrevenuesin
2012thatexceeded$250million[8].ItsheadquartersarelocatedinWestborough,Mass.,andhasadditional
officesinNewYorkCity,Pleasanton,Calif.,Chicago,Ill.,andAlpharetta,Ga.

Contents
1Introduction
2AbouteClinicalWorks
3Solutions
4Awards
5Productsoffered
6References

Introduction
eClinicalWorkssoftwaresolutionisusedbysmallandlargemedicalpracticesthroughoutthecountryto
managetheirfrontoffice,midofficeandbackofficeoperations.UsingeClinicalWorks,physiciansand
theirstaffcanstreamlinetheirelectronicmedicalrecords,practicemanagementandmedicaldocument
management.Accessiblefromadesktopcomputer,tabletPC,handheldPDAdeviceorsmartphone,
eClinicalWorksenablestheentireofficetoworkasanefficientcollaborativeteamprovidingsuperior
patientcare.
Forspecialists,eClinicalWorkscaterstotherequirementsofmorethan40specialtiesandsubspecialties.
Providerswillreceivespecialtyspecifictoolsdevelopedwiththeinputofphysicians.Alsoavailableare
healthcarequalitymeasuresandpatientdiseasemanagementusingbuiltinRegistryReporting.
eClinicalWorksproductsareknownforitseaseofuse,innovation,andaffordability

AbouteClinicalWorks
eClinicalWorksisaprivatecompanyspecializedinambulatoryclinicsystems,wasstartedin1999byfour
engineersandaphysician.CofounderandCEO,GirishKumarNavani,saidinarecentBusinessWire
articleannouncingthesaleofitsEMR/PMSystemtoConnecticutsStamfordHospital,eClinicalWorks
provideshealthcaretechnologiesthathelpbothprovidersandpatientsimprovecommunication,whichleads
tobettercaredelivered.[1](http://www.businesswire.com/portal/site/home/permalink/?
ndmViewId=news_view&newsId=20090728005372&newsLang=en)

eClincalWorksstrategytoestablishlongtermrelationshipswithcustomers,whichincludelargeandsmall
hospitalsandprimaryandspecialtyphysicianpractices,hasresultedinoneoftheindustryshighest
customerretentionratesinthecountry.
ANewYorkprojectcalled"PrimaryCareInformationProject"hasimplementedeClinicalWorksandis
beingcalledamodelforfutureimplementations.Thesoftwareisbeingusedbyover1000physicans,two
hospitaloutpatientclinics,10communityhealthcenters,150physicianpractices,andonewomen'sjail.The
project'sfiftymemberstaffprovidessupport.[2]
(http://www.nytimes.com/2009/03/01/business/01unbox.html)
InFebruaryof2007,MemorialHermannPhysicianNetwork(formerlyMemorialHermannHealthNetwork
Providers)announcedtheselectionofeClinicalWorksfortheirphysician'soffices.MemorialHermann
pridesitselfforthemostinnovativesolutionsforimprovingthequalityofpatientcare,saidDr.Richard
Blakely,ChiefMedicalOfficerofMemorialHermannHealthNetworkProviders.[3]
(http://www.eclinicalworks.com/0a300e2230b646a6b0830ea8920e3907/newsandevents2007
detail.htm)MemorialHermann'sPhysicianNetworkconsistsofover3,500providersandisthelargest
clinicallyintegratedphysicianorganizationinTexas.[4](http://www.memorialhermann.org/healthcare
professionals/memorialhermannphysiciannetwork/)
OnApril6,2009,eClinicalWorksannouncedthatSam'sClubwouldsellselltheeClinicalWorksEMRand
PracticeManagementsoftwareasaturnkeysolutionforsmallphysicalpractices.[5]
(http://eclinicalworks.com/200946.php)ThesoftwarewillbedeliveredthroughtheSoftwareasaService
(SaaS)model.Thepackage,whichincludesthesoftwarelicense,aDelldesktoporlaptop,andinstallation
byaDelltechnician,willsellforunder$25,000forthefirstdoctorinapractice$10,000willbecharged
foreachadditionalphysican.Ongoingmaintenancecostswillbebetween$4,000and$6,500annually.[6]
(http://histalk2.com/2009/03/11/samsclubtoselleclinicalworksemrbundle/)
TexasStateUniversity,oneofthelargestuniversitiesinTexaswithanenrollmentofover34,000students,
willutilizeeClinicalWorkscomprehensiveelectronichealthrecords(EHR)solutioninitsstudenthealth
service.eClinicalWorkswillinterfacewiththeuniversitysBannerstudentinformationsystemfor
demographicandeligibilityinformation,aswellasQuestDiagnostics,AustinRadiologicalAssociationand
ProPharm.Theintegrationofallofthepatientsimportanthealthcareinformationwillhelpimprovethe
qualityofpatientcareandpatientsafety.TheadditionofeClinicalWorksPatientPortalwillprovide
patientsandmedicalproviderswithenhancedcapabilitiesforcommunicationandpatienteducation.
Studentswillalsobeabletoaccesstheirpersonalhealthrecords(PHR)fromalmostanywherethroughthe
useoftheHealth&OnlineWellness(healow)smartphoneapplication.9.[7]
(http://www.eclinicalworks.com/1ec9d97828204323837a42b1c17f53bd/newsandeventspress
releasesdetail.htm)
TexasStateisthelargestproviderofprimarycareservicesinthecountyandprovideshighquality,
comprehensiveservicestoastudentpopulationofover34,000.Wewantedtopartnerwithasoftware
companythatwascommittedtoinnovationandcouldhelpusimprovehealthcareservices,saidEmilio
Carranco,M.D.,DirectoroftheStudentHealthCenteratTexasStateUniversity.Weselected
eClinicalWorksbecauseofitsexcellenttrackrecord,impressivefunctionalityandeaseofuse.Thepatient
portalandsmartphoneapplicationwillallowforsecurecommunicationbetweenpatientsandmedical
providersthatwillleadtobetterpatientcareandoutcomes.

TexasStateUniversitysStudentHealthCenterisanationallyaccreditedhealthcenter.TheHealthCenter
providesprimarycare,womenshealth,sportsmedicineandpsychiatryservicesforstudents.Itisnowonder
thatTexasState,aUniversityofferinganappliedinformaticsBachelorsprogram&postgraduate
informaticsstudies,wouldchooseinnovativeeClinicalWorkssolutionstomanagethestudentpatient
populationeffectively.
AsofMay,2014,eClinicalWorkswasimplementedinover1,147FederallyQualifiedHealthCenters
(FQHCs).Thisisanindicationnotonlyofthecompanysinterestinremainingontheforefrontof
compliancewithfederalstandards,butalsotheirabilitytoadapttheEHRtoaccommodateintegratedcare
(primarywithpsychiatric)whichhasemergedasarequiredservicefromFQHCs.[8]
(http://www.eclinicalworks.com/prmarketshareforhealthcenters/)
Inanefforttofacilitatebetterpatientoutcomes,HealthwisehaspartneredwitheClinicalWorkstoprovide
builtin,consumerfriendlypatientinstructionslinkedtothepatientsvisithistorysectionwithinthe
eClinicalWorksPatientPortal.Easytoreadhealthinformationthathelpspatientsunderstandthemedical
datafoundintheeClinicalWorksPatientPortal,suchaslabtestresults,allergies,problemlists,and
medicinesisatthefingertipsofclinicians,sothattheymayempowerpatientswithdecisionfocused
education.[9](http://www.healthwise.org/conferences/eclinical/default2011.aspx)
eClinicalWorkshasalsopartneredwithKramesStaywell,anindustryleaderinpatienteducationmaterials.
KramesStayWellshighlyillustratedpatienteducationhandoutsaredevelopedwithstrictadherencetothe
principlessupportinghealthliteracy.Allareevidencebasedandpeerreviewedtohelpensurethat
educationnotonlyaddressesthemostcurrentmedicalscience,butalsoreflectsthepatientexperience.All
contentisavailableinEnglishandSpanishwithhundredsoftopicsalsoinChinese,Russian,Vietnamese,
Portuguese,Arabic,French,Polishandmoreatnoextracharge.[10](http://info.kramesstaywell.com/ecw/)
In2014,theICEHealthServiceCorpssignedacontracttoimplementeClinicalWorkstoitsfacilitiestobe
usedbyabout1000healthcarepersonalson200,000patientsat23detentioncenters.Thecontractis
estimatedtobe$4.8millionandwillcontinuedtobeeffectivetill2019.[11]
(http://medcitynews.com/2014/09/iceuseehrseclinicalworks/)

Solutions
eClinicalWorkshastheoneofbiggestCloudnetworkamongallEHRsystems.Itisestimatedthat1in5
patientshealthrecordsarestoredinitssoftware.Althoughtheirusersaremostlyprimarycarephysicians
andspecialists,eClinicalWorksprovidedbenefitstootherhealthcaresettingslikehospitals,correctional
healthservice,and33%oftheUScommunityhealthcenters.
In2014,eClinicalWorksreleasedVersion10inimprovementofsubsequentversionsandadditionsof
featuresinordertomeetcomplianceforMeaningfulUseStage2.
InapressreleasedatedAugust5,2013,itwasannouncedthateClinicalWorksV10iscompliantwiththe
ONC2014EditioncriteriaandwascertifiedasaCompleteEHRonJuly24,2013bytheCertification
CommissionforHealthInformationTechnology(CCHIT),anONCACB,inaccordancewiththe
applicableEligibleProvidercertificationcriteriaadoptedbytheSecretaryofHealthandHumanServices.
TheONC2014EditioncriteriasupportbothStage1and2meaningfulusemeasuresrequiredtoqualify