MICHAEL WELLS, PMP

5632 Brookville Circle, Bay Shore, NY 11757

Home: (631) 665-2857 / Mobile: (631) 669-5144 / mwells@yahoo.com

DIRECTOR OF PROJECT MANAGEMENT/PROGRAM MANAGER

Over 20 Years of Experience in Project and Program Management Positions; Proven
Ability to Manage Multiple Projects Concurrently, Lead a Sales Team to Success, and
Unify Efforts Among Sales and IT Teams to Achieve Business Development Goals.
Focused, dedicated, and highly motivated professional with a proven track record of success in project
management deliverables, supporting projects and programs, including scope management, quality
management, resource management, schedule management, communications management, and thirdparty contract management. Skilled in building a vision for sales success and executing strategies that
generate quantifiable results. Hands-on approach to team leadership and direction; excellent
communicator and relationship builder. Align sales processes effectively with leading-edge
technologies; build sales teams and organize meetings to achieve buy-in on key directives.
Demonstrated ability to partner with customers to achieve their goals while advancing business
opportunities.
Core knowledge and skill areas include:

Project Management/Change Management

Client Relationship Management
Complex Product Sales Planning/Execution
Team Training, Mentoring & Evaluation
Technology-Business Analysis & Synergy

Project Lifecycle Coordination &

Management
Consultative & Solutions Selling
Approaches
Customer Needs Assessment &
Fulfillment
Senior Executive
Consultations/Collaborations
Customer Service & Retention
Improvement

PROFESSIONAL EXPERIENCE
ZAR Technology Corporation, Riverhead, NY, 19898/2010
Global manufacturer and supplier of point-of-sale devices, software, and services.
DIRECTOR PROGRAM MANAGEMENT, Installation Services, 1999-9/2010
Directed all phases of programs from inception through completion, including marketing, all sales
activities, project management, and custom development implementation for PAR Technology products.
Developed, documented, and implemented processes targeting ongoing procedure enhancements
while servicing PAR customers worldwide. Cultivated and maintained a positive rapport with C-level
executives, project teams, and customers. Coached and motivated more than 150 internationally
deployed team members to drive projects to a successful conclusion. Authored request for proposal
(RFP) and statement of work (SOW) documents used to obtain third-party services.
SELECTED ACCOMPLISHMENTS:

Consistently met documented deadlines and objectives, supporting teams and

processes, directly attributing to a 15% increase in market expansion and partners
over a five-year period.

Strategized, negotiated, and successfully expanded a 20% role to a 100% role for
implementation project involving 750 restaurants; traveled frequently to deliver presentations to KFC

senior executives, gaining approval for a small test market on a trial basis, and capturing the entire
contract.

2
3

Orchestrated a multifaceted consolidation project, migrating Installation Services from

Boulder, Colorado, to a new installation services department; created ISO processes, with no
discrepancies or infractions noted during initial audit.
Built an action-oriented team to assist McDonalds Corporation with implementation of an
initiative to accept cashless payments at all restaurants within the continental U.S.; adhered to
Project Management Office (PMO) standards related to project procedures, best practices, and
methodologies.

4 Multitasked

and managed 75-100 complex CBB (Combined Beverage Business for McDonalds)
engagements weekly and concurrently while maintaining exceptional client-service levels and
timelines.

MICHAEL WELLS, PMP

PAGE 2

Home: (631) 665-2857 / Mobile: (631) 669-5144 / mwells@yahoo.com

PROGRAM MANAGER, 1989-1998

Acted as primary customer contact for program activities, leading program review sessions with
customers to discuss cost, schedule, and technical performance. Coordinated preparation of work
statements and specifications, operating budgets and financial terms/conditions of subcontracts,
encompassing Global Program Management Services, Global Equipment Management Programs, presales, post-sales, and RFP management.
SELECTED ACCOMPLISHMENTS:

Won PAR Technology Corporations Employee of the Quarter Award for successfully driving
profitability and customer satisfaction.

Produced approximately 55 cables in 40% less time than any other manufacturers offer
and with zero defects, replacing outdated and non-supported naval equipment for an FSEC
relocation project; assembled a team of engineers, reviewed schematics, and backwards engineered
the cables.

2 Leveraged

excellent analysis and customer relationship management skills while

identifying and resolving numerous SOW deficiencies, increasing client communication 25%,
reducing on-site-failure-rate 45%, and decreasing overall contract cost increase 60%.

EARLY CAREER:
PROGRAM MANAGER: ZARRome Research Corporation, Rome, NY
1

2
3

Architected and travelled to Egypt to implement a large-scale equipment inventory program valued at
$10M+, establishing record-breaking history by gaining launch approval during the initial inspection run.

While directing a Government Program Management Office, designed and implemented a schedule of
labor and materials (SLAM) form, enabling financial and scheduling tracking, which was later adopted
as the best-practice process for contract approval increases.
Launched new business development initiatives and increased client contracts through responsiveness to
RFP and RFI requests.

4 Spearheaded
execution of a critical relocation initiative, increasing activities from $1.1M to $5.7M by
5
working closely with the primary contractor, paying attention to details, and providing superior services.
Earned notable accolades, winning the Rome Research Corporation Employee of the Quarter Award.

PROJECT MANAGER/LOGISTICS MANAGEMENT SPECIALIST: United States Air Force, Various

Locations
6

Conceived,of created,
published
a mission.
highly effective classified report, outlining the feasibility and
capability
the unitsand
ability
to fulfill its

7
8

Played a major role designing an automated report that was utilized by the entire 8 th Air
Force Division, improving data consistency for executive decision-making purposes, eliminating
errors, and enhancing organizational efficiency.
Actively
participating
inintelligence,
creating support
plans
fordetermining
B-1B
and
KC-135R
including
operations,
maintenance
support,
and
materialaircrafts,
required
to sustain
deployed
state.
Assisted
with development
of logistics,
the Time-Phased
Force
Deployment
List (TPFDL).

9 Awarded three Air Force Commendation Medals for service contributions.

EDUCATION & TRAINING

MBA CandidateTechnology Management, STATE UNIVERSITY OF NEW YORKInstitute of
Technology, Utica/Rome, NY
BSBA, Management, UNIVERSITY OF PHOENIX, Phoenix, AZ
AS, Liberal Arts and Science, MOHAWK VALLEY COMMUNITY COLLEGE, Utica, NY
Certified Project Management Professional
(PMP) Highlights of Continuing Professional
Training:
1

American Society of Safety Engineers Program Management Program, Washington, DC

9002Management
Certification Program
2 ISO
Program
Institute Project Management Quick Start, Phoenix, AZ

GSA Supply and Equipment Training for Contractors, Pentagon City, VA

5 Global Command and Control System Training, Cheyenne Mountain, CO