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Getting Started

Follow all instructions in this Getting Started document, so you fully understand how to
leverage everything that has been provided.
There are several documents provided as part of the support for this course, to help you
be successful. Use each document as required. Documents are used in tandem, to
complete setup and configuration of your local machine and to ensure you have all
information required to complete the course.

Table of Contents:
How do I get started? ..................................................................................................... 2
Parts of the course ....................................................................................................... 3
Open the course ........................................................................................................ 4
Remote Labs the IRLP page .................................................................................... 5
Learner Portal vs. Remote Lab Access (Time Limits) ................................................ 6
Need Help - Learner Portal, Connections, Content? ...................................................... 6

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Getting Started

How do I get started?


SPVCs are designed for independent study, over a period of time that is much longer
than the classroom course. This provides the user with time in their busy schedule to
plan their learning, work around their day-to-day activities, and complete work as shorter
tasks all at their own pace.
Access is not indefinite please take note of your Enrollment Date and Expiration Date
of your course, to ensure you do not run out of time while completing your course.
Enrollment begins as soon as you apply your Access Code.
If you already have an Access Code, you can log into the Learner Portal. You need an
account to access the Learner Portal, so if you do not have one already, you will need to
create one.
Apply (or Self-Register) with your Access Code, to log in and access the course you are
taking
Once you are logged into the Learner Portal, you can access your course. Several
documents are provided to help you work through the course. Be sure to read provided
documents, to ensure success.

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Getting Started

Parts of the course


Once you are successfully enrolled in and accessing your course in the Learner Portal,
review all provided materials to enable you to complete the course content and leverage
the remote lab to practice what you are learning.
Click the Course to open the Course Information window. From there, you can access
the course itself, as well as the Materials tab of the course. Click the Open button to
access the main content of the course itself.

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Getting Started

Open the course


Once you Open the main content, you have access to the same supporting information
provided on the Materials tab of the course. It is recommended you review the
supporting information (via Test Link and View Info) if you have not done so already.
Leverage all course guides and/or reference materials provided (these are the theory, as
well as step-by-step demos and workshops) and the remote lab (for hands-on practice),
when taking your course.
Launch the remote lab by clicking the Launch Lab link provided.

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Getting Started

Remote Labs the IRLP page


When you provision your lab(s) by clicking the Launch Lab link you are taken to a
new landing page with details of your lab(s).

Take note of the amount of lab hours provided. Sufficient hours are provided to complete
the course with time to spare.
Be sure to SUSPEND your lab before you walk away for the day, or your lab will
continue to run (and count down to zero). Once lab hours hit zero, it is removed.
When you SUSPEND for the day, first close all open applications in your course lab.
This will ensure no errors occur when your lab is restarted, the next time you use it.
When you RESUME your lab, your progress is still saved and you can continue to
work from where you left off in your course.
Open the remote lab window, by clicking the thumbnail image at the bottom of the
page - - > (Click here to launch your lab)

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Getting Started

Learner Portal vs. Remote Lab Access (Time Limits)


You are currently accessing your course content via the IBM Learner Portal. Be sure to
complete all materials and labs in the time provided time is limited.
Take note of when you enrolled (this is when you applied your Access Code) in your
course, as well as the number of lab hours remaining.
If you have any issues accessing your course materials or your course lab, please
contact Help Desk immediately.

Need Help - Learner Portal, Connections, Content?


Contact IBM Help Desk 1-844-335-7094
(for outside US & Canada, call +1 469-619-2474) or e-mail at: lpsupp@us.ibm.com
Be sure when providing content-related questions (ie. a question about topics covered,
steps in a demo, etc) that you include the following when escalating:

your learning provider (who you purchased the course from)


course code
module you are working on
demo/workshop # you are working on
task #, step # and page # found in the book
any screen capture(s) (if necessary) to provide context

Connect live to a Help Desk agent by clicking the Chat Now feature on the main login
page of our Learner Portal (as shown below):

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