Technical Note

Installing NICE Perform Release 3.1 Client

Applications on Workstations Running on
Microsoft Windows 7
Note Number
Revision History

TN0890
A0 December 2009
A1 April 2010

Product

NICE Perform

Release

NICE Perform Release 3.1

Components

Client workstation

Sub-Components

n/a

Service Request
Keywords

n/a

Synopsis

This note explains how to install NICE Perform Release 3.1 client applications
on workstations running on Microsoft Windows 7 Operating System (Applicable
for following Window 7 editions: Windows 7 Ultimate, Windows 7 Professional,
and Windows 7 Enterprise).

Contents
Installing NICE Perform Release 3.1 Client-Side Applications on Workstations Running Windows 7 . 2
NICE Perform Release 3.1 Client-Side Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Setting up the User Account Control in a Non-Active Directory Environment. . . . . . . . . . . . . . . . . . . . 7
Configuring the User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Updating the Policies on the Windows 7 Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

EMEA Region

(T) +972.9.775.3800

(F) +972.9.775.3000

support@nice.com

APAC Region

(T) +852.8338.9818

(F) +852.2802.1800

support.apac@nice.com

AMERICAS Region

(T) 1.800.NICE.611

(F) +720.264.4012

support.americas@nice.com

ISRAEL

(T) 09.775.3333

(F) 09.775.3000

support@nice.com

Information herein is proprietary information and trade secrets of NICE Systems Ltd.
Copyright 2009 NICE Systems Ltd. All rights reserved.

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Installing NICE Perform Release 3.1 Client-Side

Applications on Workstations Running Windows 7
Some NICE Perform Release 3.1 applications running on Windows 7 must be installed using the
built-in Administrator account, while others can be installed using any user from the Local
Adminsitrators group.

Application*

Currently Supported for

Windows 7

Must be Installed
using Built-In
Administrator
Account

Set Security

Reporter Viewer

Supported as of UP 3.1.18

ScreenAgent
Survey Manager

Currently Not Supported

VRA

Currently Not Supported

Standalone NICE Player and

NICE Player Codec Pack

Record on Demand

Media Library

ScreenSense Agent

Currently Not Supported

RTS

NICE Sentinel Remote Client

* For more details, see NICE Perform Release 3.1 Client-Side Applications on page 4.

To install NICE Perform Release 3.1 client-side applications on workstations with

Windows 7:
1. Locate the application installation directory.

The default path for NICE Player, NICE Player Codec Pack, Reporter Viewer, and Record on
Demand is: \\server_name\...\Program Files\NICE Systems\Applications\Client Side
Applications
2. Copy the required application installation file(s) to the local computer.

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3. If you log in as an Administrator, double-click the application.

-or-

If you log in as another user, do the following:

For MSI files:
a. Create a batch file, install.bat, with the following instruction included:
b. msiexec /i "\\installation directory path\application.msi" /qn
(put the MSI file name with full path between the quotes)
c. Navigate to Start > All Programs > Accessories > Command Prompt.
d. Right-click Command Prompt, and click Run as Administrator.
e. Run install.bat in the command window.
For EXE files:
a. Right-click the application icon, and select Run as Administrator.

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NICE Perform Release 3.1 Client-Side Applications

Below is a list of client applications that can be installed on client workstations.
Application

Description
When installing Set Security, right-click the application icon and
select Run as Administrator.
If installed using any user from the Local Administrators group, the
following error message appears:

Set Security

Standalone NICE Player and NICE Player Codec Pack must be

installed using the built-in Administrator account.
Standalone NICE
Player and NICE
Player Codec Pack

Reporter Viewer

If installed using any user from the Local Administrators group, the
following error message appears:

Reporter Viewer must be installed using the built-in Administrator

account.

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Application

Description
Record on Demand must be installed using the built-in Administrator
account.
When a call starts, ROD window displays the call information:

When trying to play back the last recorded call, an error message
appears:

Record on Demand

The following Debug Details appear:

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Application

Description
Survey Manager must be installed using the built-in Administrator
account.
If installed using any user from the Local Administrators group, it will
fail and the following error messages appear:

Survey Manager

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Setting up the User Account Control in a Non-Active

Directory Environment
Before installing the NICE client-side applications on workstations running on the Microsoft
Windows 7 operating system, you must first configure the User Account Control (UAC). The User
Account Control improves the security of Microsoft Windows 7 by allowing only standard user
privileges for application software. Only an administrator can authorize increased privileges.
Setting up the User Account in a Non-Active Directory environment, consists of the following
procedures:

Configuring the User Account Control

Updating the Policies on the Windows 7 Workstation

Configuring the User Account Control

To configure the User Account Control:
1. In the Run window, type gpedit.msc, and click OK.

The Local Group Policy Editor window appears.

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2. In the Local Group POlicy Editor window, navigate to Local Computer Policy > Computer
Configuration > Windows Settings > Security Settings > Local Policies > Security
Options.

3. In the Policy pane, scroll down and double-click User Account Control: Behavior of the
elevation prompt for administrators in Admin Approval Mode .

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The User Account Control: Behavior of the elevation prompt for administrators in
Admin Approval Mode window appears.

4. From the drop down list, select Elevate without prompting, and click OK.

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The Local Group Policy Editor window reappears.

5. Double-click User Account Control: Detect Application installations and prompt for
elevation.

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The User Account Control: Detect Application installations and prompt for elevation window
appears.

6. Select Disabled, and click OK.

The Security Settings are now configured.

Updating the Policies on the Windows 7 Workstation

To update the policies on the Windows 7 Workstation:
1. In the Run window, type cmd, and click OK.

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The C:\Windows\system32\cmd.exe window appears.

2. At the prompt, type gpupdate /force.

3. Press Enter.

The system updates the policies.

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4. Verify that User Policy update has completed successfully and Computer Policy
update has completed successfully appear in the window

The policies you defined are updated, and the new UAC configuration allows you to install the
necessary applications.
.

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