Quickstart AutoPIPE 9.5

A UTO PIPE
V8i (SELECTSERIES 4)
Quick Start Guide
COPYRIGHT INFORMATION
TRADEMARK NOTICE
Bentley, the "B" Bentley logo, MicroStation, AutoPLANT and AutoPIPE are registered or nonregistered trademarks of Bentley Systems, Inc. or Bentley Software, Inc. All other marks are the
property of their respective owners.
COPYRIGHT NOTICE
2012, Bentley Systems, Incorporated. All Rights Reserved.
Including software, file formats, and audiovisual displays; may only be used pursuant to applicable
software license agreement; contains confidential and proprietary information of Bentley Systems,
Incorporated and/or third parties which is protected by copyright and trade secret law and may not be
provided or otherwise made available without proper authorization.
Acknowledgments
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Corporation.
AutoCAD is a registered trademark of Autodesk, Inc.
Adobe, the Adobe logo, Acrobat, the Acrobat logo are registered trademarks of Adobe Systems
Incorporated.
Oracle is a registered trademark of Oracle Corporation.
Crystal Reports is a registered trademark of Seagate Software Inc.
RESTRICTED RIGHTS LEGENDS
If this software is acquired for or on behalf of the United States of America, its agencies and/or
instrumentalities ("U.S. Government"), it is provided with restricted rights. This software and
accompanying documentation are "commercial computer software" and "commercial computer
software documentation," respectively, pursuant to 48 C.F.R. 12.212 and 227.7202, and "restricted
computer software" pursuant to 48 C.F.R. 52.227-19(a), as applicable. Use, modification,
reproduction, release, performance, display or disclosure of this software and accompanying
documentation by the U.S. Government are subject to restrictions as set forth in this Agreement and
pursuant to 48 C.F.R. 12.212, 52.227-19, 227.7202, and 1852.227-86, as applicable.
Contractor/Manufacturer is Bentley Systems, Incorporated, 685 Stockton Drive, Exton, PA 193410678.
Unpublished - rights reserved under the Copyright Laws of the United States and International treaties.
END USER LICENSE AGREEMENT
To view the End User License Agreement for this product, review eula.pdf.
TABLE OF CONTENTS
CHAPTER 1: DOWNLOAD GUIDE

LOG INTO DOWNLOADS SELECTSERVICES: DOWNLOADS/MYSELECT CD........ 1-2
DOWNLOAD BENTLEY AUTOPIPE ............................................................................ 1-3
DOWNLOAD UPDATES .............................................................................................. 1-5
DOWNLOADING UPDATES ........................................................................... 1-6
DOWNLOAD BENTLEY IEG ........................................................................................ 1-7
DOWNLOAD BENTLEY AUTOPIPE ACCEPTANCE TEST SET ................................. 1-9
DOWNLOAD SELECTSERVER ................................................................................ 1-10
CHAPTER 2: INSTALLATION GUIDE

INSTALL BENTLEY SELECTSERVER ........................................................................ 2-2
INSTALL FROM DOWNLOADED FILES ..................................................................... 2-2
INSTALL FROM CD ..................................................................................................... 2-2
INSTALL BENTLEY IEG .............................................................................................. 2-2
INSTALL BENTLEY AUTOPIPE SELECT SERIES ...................................................... 2-3
INSTALL AUTOPIPE UPDATES .................................................................................. 2-6
INSTALL BENTLEY AUTOPIPE ACCEPTANCE TEST SET V8I ................................. 2-6
CHAPTER 3: LICENSE SETUP GUIDE

SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED) ................. 3-2
OVERVIEW ..................................................................................................... 3-2
INSTRUCTIONS ............................................................................................. 3-2
SELECT LICENSE - NETWORK WORKSTATIONS .................................................... 3-6
OVERVIEW ..................................................................................................... 3-6
INSTRUCTIONS ............................................................................................. 3-6
AutoPIPE Quick Start Guide
TABLE OF CONTENTS
CHAPTER 4: STARTING AUTOPIPE V8I

STARTING AUTOPIPE ................................................................................................4-2
WELCOME TO AUTOPIPE LICENSING ......................................................................4-3
CHAPTER 5: TROUBLESHOOTING
INSTALLING ON WIN 7................................................................................................5-2
AUTOPIPE CANNOT FIND A LICENSE .......................................................................5-4
IMPORTANT FIRST STEPS ............................................................................5-4
LICENSING QUESTIONS AND ANSWERS .................................................................5-8
FEATURES OF THE IEG SECURITY.........................................................................5-15
FORCED SYNCHRONIZATION ....................................................................5-16
ii
DOWNLOAD GUIDE
The following provides general instructions with which to download

application(s) required to install AutoPIPE on a single computer system. The
images and version numbers depicted may not be up to date but the general
procedure remains correct. You will need your Bentley login and password
information to log into the Bentley website in order to download applications
or create CDs to be mailed to you.
LOG INTO DOWNLOADS SELECTSERVICES: DOWNLOADS/MYSELECT
CD
1-2
DOWNLOAD BENTLEY AUTOPIPE
1-3
DOWNLOAD UPDATES
1-5
DOWNLOAD BENTLEY IEG
1-7
DOWNLOAD BENTLEY AUTOPIPE ACCEPTANCE TEST SET
1-9
DOWNLOAD SELECTSERVER
1-10
1-1
DOWNLOAD GUIDE
LOG INTO DOWNLOADS SELECTSERVICES: DOWNLOADS/MYSELECT CD
If you are part of the QA&R program, any installation from a downloaded file for AutoPIPE or
ATS is strictly forbidden and does not constitute a valid installation or verification. All QA&R
users must install the applications from the CDs received from the Bentley QA&R manager.
If you do not have logon information, please contact your local Bentley office at 1-800-Bentley
(236-8539), outside the United States +1 610-458-5000, or please click here:
http://www.bentley.com/en-US/Corporate/Contact+Us/Find+Local+Office/.
If you have your email address and need your password (or have forgotten your password), click
here: http://www.bentley.com/forgotpassword/.
To obtain Technical or Licensing Support for your products, please submit a service ticket here:
http://www.bentley.com/serviceticketmanager/.
For product activation and additional licensing information, please click here:
http://www.bentley.com/activate.
LOG INTO DOWNLOADS SELECTSERVICES: DOWNLOADS/MYSELECT CD

1. Open internet explorer web site http://selectservices.bentley.com/en-US/.
2. Under the Support & Services tab select Software Downloads.
1-2
DOWNLOAD GUIDE
3. Log into the web site.
Note
Each company has an onsite Bentley administrator that was designated when an account
is first created. If you do not have a current log on, please contact your onsite Bentley
Administrator who can assist you with the correct information and permissions.
Otherwise, contact Bentley directly (see links atop of document).

1. After the following page displays, select the My Select CD hyperlink.
2. In the "Search By:" area, select radio button next to "Product", and select "Bentley AutoPIPE"
from drop down list.
1-3
DOWNLOAD GUIDE
3. In the Filter By area, Files Posted within last, change from 6 months to ALL.
4. Press the Search button at the bottom of the web site.
5. Place a check in the box next to the most recent version of AutoPIPE (see date column) and
confirm that any dependencies have also been selected (i.e. Bentley IEG, Structural
dashboard, etc..).
Note
Far right column provides information about which OS the application has been tested
on. Installing the application on any other OS will be at your own risk and will not be
supported.
6. Scroll to the bottom of the web page, press Continue button located in the bottom right
corner.
7. Select Delivery method, chose Download or Burn CD (an official CD will be mailed). Press
Continue button.
1-4
DOWNLOAD GUIDE
DOWNLOAD UPDATES
8. Download Procedure. Read the Legal Terms of Use statement. If you agree, press the
Accept button. Then press the Advanced Download Manager button. Provide path name to
with which to download the file(s) and finally press the Start Download button.
9. Burn CD Procedure. Select the Continue button, provide shipping information, and press the
Complete button.
10. Other applications besides AutoPIPE to complete an installation:
SELECTserver (i.e. Bentley hosted SELECTserver, Local Managed SELECTserver, or Node

lock license). Contact the Bentley SELECTserver group for available options and instructions
to install
Bentley IEG (covered in this document).
DOWNLOAD UPDATES
AutoPIPE updates are created as needed. Notification of these updates are included in: a)
AutoPIPEs Help> AutoPIPE Newsfeed, b) Bentley Press release or c) Newsletter, which is sent
to those who have signed up to receive Select Newstream for Plant products. Otherwise, it is the
end users responsibility to periodically check for product updates and new releases.
To subscribe / unsubscribe to Newstream,
1. Visit https://login.bentley.com/personalinfo/index.cfm.
2. Log onto the web site.
3. Click on Tell us more about you, link near the bottom of the page.
1-5
DOWNLOAD GUIDE
DOWNLOAD UPDATES
4. Select the Newsletters Tab at the top of the page.
5. Place a check in the box next to NewsStream for Plant, NewsStream for Building and
Press Releases.
6. Press Submit button.
DOWNLOADING UPDATES
1. Use instructions in previous section above to log in to the Bentley web site and navigate to the
Support Download web page.
2. In the Search By area, Select radio button next to Product, and select Bentley AutoPIPE
3. In the Filter By section, change "Download Category" to "Enhancements and Updates", and
Files Posted within last to ALL.
1-6
DOWNLOAD GUIDE
5. Place a check in the box next to the name of the file and confirm that any dependencies have
also been selected.
corner.
Continue button.
Complete button.

Using the procedure above, would have also downloaded this application. If not, please see the
following procedure to down load Bentley IEG separately.
1. Use the instructions above, log into the Bentley web site and navigate to the Support
Download web page.
2. In the Search By: area, Select radio button next to Product, and select IEG Product from
drop down list.
1-7
DOWNLOAD GUIDE
3. In the "Filter By:" section, change "Files Posted within last" from 6 months to "ALL".
5. Place a check in the box next to the most recent version of Bentley IEG (see release date).
corner.
Note
supported.
Complete button.
1-8
DOWNLOAD GUIDE

1. In the "Search By:" area, select radio button next to "Product", and select "Bentley AutoPIPE"
4. Place a check in the box next to the most recent version of AutoPIPE ATS (see date column)
and confirm that any dependencies have also been selected (i.e. Bentley IEG, Bentley
AutoPIPE, etc..).
Note
supported.
1-9
DOWNLOAD GUIDE
corner.
Continue button.
Complete button.
9. Other applications required to complete an installation.
SELECTserver (i.e. Bentley hosted SELECTserver, Local Managed SELECTserver,

or Node lock license). Contact the Bentley SELECTserver group for available
options and instructions to install.
Bentley IEG.
Bentley AutoPIPE V8i (must be same version as ATS downloaded above).
1. In the "Search By:" area, Select radio button next to "Product", and select "SELECT Server"
from drop down list
1-10
DOWNLOAD GUIDE
4. Place a check in the box next to the most recent version SELECTserver to download (see
release date).
Note
Suggest contacting the Bentley SELECTserver group to discuss which version of the
application is required for your installation.
Note
Far right column notifies you of the OS for which the application is certified on. Installing
the application on any other OS will be at your own risk and will not be supported
1-11
DOWNLOAD GUIDE
corner.
6. Select Delivery method; you can chose Download or Burn CD (an official CD will be mailed).
Press Continue button.
Accept button. Then press the Advanced Download Manager button. Provide pathname to
download the file to and finally press the Start Download button.
Complete button.
9. Other applications required to complete an installation.
1-12
Bentley IEG.
Bentley AutoPIPE V8i.
INSTALLATION GUIDE
The following provides general instructions to install AutoPIPE on a single

computer system. The images depicted may not be up to date but the general
procedure remains correct. All downloaded installation files should be placed
on the computers desktop or CD placed into the appropriate drive before
starting (do not try to install the application from a network location). The
procedure requires that person with Admin rights be logged on before
initiating the installation. The installation of AutoPIPE or AutoPIPE ATS
assumes that a Bentley hosted SELECTserver, Local Managed
SELECTserver, or Node lock license has already been installed prior to the
following procedure. Contact the Bentley SELECTserver group for available
options and instructions to install SELECTserver.
INSTALL BENTLEY SELECTSERVER
2-2
INSTALL FROM DOWNLOADED FILES
2-2
INSTALL FROM CD
2-2
INSTALL BENTLEY IEG
2-2
INSTALL BENTLEY AUTOPIPE SELECT SERIES
2-3
INSTALL AUTOPIPE UPDATES
2-6
INSTALL BENTLEY AUTOPIPE ACCEPTANCE TEST SET V8I
2-6
2-1
INSTALLATION GUIDE

The installation of AutoPIPE or AutoPIPE ATS assumes that a Bentley hosted SELECTserver or
Local Managed SELECTserver has already been installed and configured. If not, contact Bentleys
SELECTserver group or License department for available options and instructions to install
SELECTserver.
For standalone AutoPIPE installations; SELECTserver is not required, but a Nodelock license is.
Contact your Bentley onsite manager or Bentley License Team for details on how to receive a
Node lock license file (*.XML).
INSTALL FROM DOWNLOADED FILES

1. To install Bentley applications, ensure you have logged in to the computer with an account
that has administrative privileges. If you are unable to log in with a suitable account, then
contact your network administrator to login and perform the installation.
2. All download files from above should be placed onto the computer where the application(s)
are to be installed; suggest the desktop or create a folder to copy the files to (do not try to
install the application from a network location). Use My Computer to browse to downloaded
files and double click on the file *.exe file to start the installation. Continue to the next
section.
INSTALL FROM CD
1. To install Bentley applications, ensure you have logged in to the computer with an account
that has administrative privileges. If you are unable to log in with a suitable account, then
contact your network administrator to login and perform the installation.
2. Insert the CD, should automatically run an introduction application from which you can start
the installation. If the introduction application does not begin, then use My Computer to
browse to the CD and double click on the file Setup.exe which is in the product> install
folder of the CD.
INSTALL BENTLEY IEG

Note
This is a separate install and is required to run AutoPIPE.
1. Must log onto users computer with full Administration rights. If you are unable to log in with
a suitable account, then contact your network administrator to login and perform the
installation.
2. Un-install any previously installed version of Bentley IEG License Service from Control
Panels 'Add or Remove Programs'.
3. Open the folder where you downloaded the application using the above procedure or insert the
CD to start the installation process.
2-2
INSTALLATION GUIDE
4. Install the application using all the default settings.

5. Verify that the application installed, Control Panel> Add/Remove Programs> Bentley IEG
should be listed.
6. If software was not installed, means that the application was only unzipped to the computer
system; to complete the installation go to C:\BentleyDownloads\iegls02001803en
(filename/version may be different but procedure is correct) and run the Setup.exe file.
7. Reboot the computer, and continue with Chapter 3, License Set-up Guide before starting
AutoPIPE.

Note
The application should not be installed from a network location; suggest that the EXE
files are on the users system before starting the installation.
If a previous version of AutoPIPE V8i is present, using Control panel > Add/remove programs
utility uninstall the following applications:
all previous versions of AutoPIPE
PCF to NTL translator
ADLPipe to NTL translator
Bentley STRAIT
Remove remaining folders in c:\Bentley\ AutoPIPE and Translator folders
This procedure assumes that SELECTserver has been install and configured, If not please contact
Bentley License group or Bentley SELECTserver group to assist you.
If you are part of the QA&R program, any installation from a downloaded file for AutoPIPE or
ATS is strictly forbidden and does not constitute a valid installation or verification. All QA&R
user must install the applications from the CDs received from Bentley systems QA&R manager
Must log onto users computer with full Administration rights. If you are unable to log in with a
suitable account, then contact your network administrator to login and perform the installation.
1. Close all other applications currently running and then navigate to the EXE file downloaded
using the procedure above or CD and double click on it to start the installation process.
Note
2.
For those installing the application on Win 7 please see the Install on Windows 7 OS
section found in Chapter 5 before continuing.
Nothing will appear while the installer is starting up. In a short time the following will appear,
recommend accepting all the default settings.
2-3
INSTALLATION GUIDE
2-4
INSTALLATION GUIDE
3. Finished, with AutoPIPE install, continue with next section before starting the application.
2-5
INSTALLATION GUIDE

1. Must log onto users computer with full Administration rights. If you are unable to log in with
a suitable account, then contact your network administrator to login and perform the
installation.
2. If updates were available, install AutoPIPE V8i Select Series per instructions above, and then
follow the README file include with the downloaded update file.
3.
Continue with next section before starting the application.
INSTALL BENTLEY AUTOPIPE ACCEPTANCE TEST SET V8I

Note
The application should not be installed from a network location; suggest that the EXE file
is on the users system before starting the installation.
Must log onto users computer with full Administration rights. If you are unable to log in with a
suitable account, then contact your network administrator to login and perform the installation.
Before installing Acceptance Test Set, install AutoPIPE using the procedure above.
Note
The ATS version number MUST match AutoPIPE's version number or ATS results are
unacceptable.
If you have already installed AutoPIPE ATS, using add/remove programs uninstall previous
installations, and reboot the computer.
Navigate to the EXE file downloaded using the procedure above and double click on it to start the
installation process.
Note
For those installing the application on Win 7 please see the Install on Windows 7 OS
section found in Chapter 5 before continuing.
Accept all the default settings

After the installation is completed, HIGHLY suggest before running the ATS, read the following
documents (C:\Bentley\AutoPIPE V8i SELECTseries\ATS) for VERY important information:
2-6
Read1st.htm
readme.ats
ap_ats.pdf
LICENSE SETUP GUIDE
SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED)
3-2
SELECT LICENSE - NETWORK WORKSTATIONS
3-6
3-1
LICENSE SETUP GUIDE

There are 2 options for licensing Bentley applications: Standalone or Networked workstations.
Standalone workstation - computer system that requires an XML license file to be imported into
License Management Tool in order to license installed applications. The XML file is checked out
against a Bentley Hosted or User Deployed SELECTserver account.
Networked workstation - computer system that is connected temporarily / permanently to a Bentley
Hosted or User Deployed Server on a network. While connected, license can be checked in /out as
required from a pool of available licenses on the contract.
All license management questions/modifications are handled by the Bentley License team and
Account Managers not AutoPIPE TSG. Your account manager can also assist with application
pricing.

OVERVIEW
An internet / network connection is not required to authenticate the license used by AutoPIPE V8i.
In order to use the application beyond Demo mode, requires a valid SELECT license file (*.XML)
with AutoPIPE license options checked out for extended period of time. A stand alone license is
locked to a specific computer and cannot be moved. If the license needs to be moved, contact
person who provide the XML file for a updated file.
INSTRUCTIONS
1. Install AutoPIPE per above procedure.
2. Acquire a valid Bentley SELECT license file (*.xml) from your Bentley On-site Admin,
hosted server, deployed server, Bentley License Team, or Account Manager. Prior to getting
an XML file, user may need to provide a computer name where the application is to be
installed.
3. Copy the license file in your hard disk. Go to Start > Programs > Bentley Engineering>
AutoPIPE > License Management Tool as shown below, OR Start AutoPIPE, select Tools>
Settings> License Management Tools.
3-2
LICENSE SETUP GUIDE

OR
4. First time this command issued a warning message may appear, press OK button.
5. For a standalone license, click on the Cancel button to cancel the Options dialog box.
6. License Management Tool dialog will then appear. Select the License Checkout tab, then click
on the menu item File > Import to open the Import License File dialog box.
3-3
LICENSE SETUP GUIDE

7. Browse to the location of the license file (.xml), select it and click on the Open button to
import the license file.
8. If the file is successfully imported, the available licenses are displayed with the expiration
date.
3-4
LICENSE SETUP GUIDE

9. The security is now in place. The installation is complete and AutoPIPE is ready for use.
Note
When AutoPIPE is launched a SELECTservice warning message may appear, click Yes
and a local host server name will be set for the standalone license to be active which will
allow the program to be authorized.
If updating the node lock to a Network license server, complete the following:
1. Update the Server Name and Site Activation Key information with the appropriate values.
2. Press the Test Connection button to confirm the information entered.
3. To view the Server name and Site activation Key, select:

Start > Programs > Bentley Engineering > AutoPIPE> License Management Tool
4. After the application opens: Tools> Options>

Server name :
Bentley Hosted server name = selectserver.bentley.com
Or
Company Deployed server name = company license server name, Contact your IT department.
Site Activation Key:
These are unique keys provided by the Bentley License team. Contact your Bentley on-site
administrator or Bentley License department for this information.
3-5
LICENSE SETUP GUIDE


OVERVIEW
Installations which use Bentleys Hosted Server or a Customers Deployed Server to authenticate
licenses to run AutoPIPE V8i. An internet / network connection is not required to authenticate the
licenses.
Acquire the following information from your Bentley Onsite Admin, AutoPIPE software supplier,
or Bentley License Department
Hosted SELECTserver Name or customers Deployed Server Name
Site Activation key
INSTRUCTIONS
1. Install AutoPIPE per the above instructions, but do not start the application as the licensing
portion has not been configured at this point and will revert to Demo mode.
2. Download the SELECTserver as previously described above.
3. Install Bentley SELECTserver.
Note
Full details of the SELECTserver installation are included in the download.
Contact the Bentley License department or Bentley SELECTserver group for technical
support.
4. After the Bentley SELECTserver has been correctly installed, go to Start > Programs >
Bentley Engineering> AutoPIPE > License Management Tool as shown below, OR Start
AutoPIPE, select Tools> Settings> License Management Tools.
OR
5. First time this command issued a warning may appear, press OK button.
3-6
LICENSE SETUP GUIDE

6. After the License Management Tool dialog screen appears, select Tool> Options>.
7. Enter the Server Name and Site Activation Key information provided to you:
Note
Bentley hosted server name = selectserver.bentley.com, while deployed server names

are handled by your company. Enter Proxy Configuration information as required by your
IT department.
8. Click on the Test Connection button to confirm that the entries are correct. The following
should be displayed.
Note
If not, verify data entered and server connection (contact Bentley license department).
9. Click on the OK button to accept the settings which then display the License Management
Tool with all the licenses that are available in the top window. AutoPIPE will only run in
Demo mode until 1 or more license is available for checkout.
3-7
LICENSE SETUP GUIDE

10. The security is now in place. The installation is complete and AutoPIPE is ready for use.
3-8
STARTING AUTOPIPE V8i
STARTING AUTOPIPE
4-2
WELCOME TO AUTOPIPE LICENSING
4-3
4-1
STARTING AUTOPIPE V8I

STARTING AUTOPIPE
STARTING AUTOPIPE
AutoPIPE should only be started after all the previous sections have been completed. Missing any
of the above steps could result in AutoPIPE reverting to Demo mode.
Start AutoPIPE:
1. Double clicking the desktop Icon, and select the program AutoPIPE V8i Select Series
Or
2. Select, Start> Programs> Bentley> Bentley Engineering> AutoPIPE V8i select Series> and
select the program AutoPIPE V8i Select Series
The application will start up the first time with the follow:
4-2

W ELCOME TO AUTOPIPE LICENSING
WELCOME TO AUTOPIPE LICENSING

1. Each time AutoPIPE is started the application will display the licensing splash screen as
shown: (unless Show Welcome Screen on Startup is unchecked).
2. Depending on your licenses available in License Management Tool, select the proper radio
button.
4-3

3. If your license contract has the add features, KHK2 or Stress ISO, and wish to add that
feature, you can also select those radio buttons in addition to the AutoPIPE version radio
button.
4. After pressing OK button, the application will
a.
Verify License Management Tool is installed
b.
Check available license for the product selected
c.
If available, check out the license
d.
Reducing the available pool licenses by 1
e.
AutoPIPE will then be ready for use.
5. To verify the application has a valid license, the top application bar will have one of the
following:
6. HOWEVER, if a valid license was not found available (ie. License pool = 0, or application is
not listed in LMT), the application will revert to DEMO mode, as indicated by:
4-4

7. If revert to demo,
a.
Verify AutoPIPE version selected in Step 2 above matches the license available in Tools>
Settings> License Management Tools> Product list.
b.
Verify license is available (i.e. Available >0), Tools> Settings> License Management
Tools> available column next to product selected.
c.
Verify the internet connection and server connection.
d.
Verify SELECTserver Dashboard Settings (i.e. Application restrictions, user restrictions,

etc...) http://selectserver.bentley.com/bss/admin/ (can only be accessed by Bentley Onsite
Admin).
e.
See Chapter 5, Troubleshooting.
4-5
TROUBLESHOOTING
INSTALLING ON WIN 7
5-2
AUTOPIPE CANNOT FIND A LICENSE
5-4
LICENSING QUESTIONS AND ANSWERS
5-8
FEATURES OF THE IEG SECURITY
5-15
5-1
TROUBLESHOOTING
INSTALLING ON W IN 7
INSTALLING ON WIN 7
On some Windows Vista and Windows 7 machines, it is observed that trying to select a different
installation path can crash or hang the installer. It is caused by some compatibility issues between
InstallSheild script and Windows Vista/7 in certain configurations. Please follow steps mentioned
below to resolve this issue.
1. Platforms supported: Windows 7 Professional or higher (application will not function
correctly on other version of windows).
2. Install to the default locations (do not select a different installation drive location, known issue
to crash the installer).
3. Modify Setup Properties: Compatibility mode.
5-2
Download AutoPIPE V8i to your local computer hard drive.
Log on with admin privileges.
Go to this folder, it contains extracted setup files:

C:\BentleyDownloads\ap09020107en\09020107en\product\install (file path name may
change with AutoPIPE version but the procedure remains correct).
Right click on Setup.exe and select Properties.
In the compatibility tab. Select the option Run this program in compatibility mode for and
select Windows XP SP2 as shown below. Click OK to close this dialog.
TROUBLESHOOTING
INSTALLING ON W IN 7
Try to install the application using all the default settings as detailed above.
4. Modify Setup Properties: Run program as Admin.
First try Step #3 above, if does not work, open the same dialog above, and also check on
Run this program as an administrator.
Try the installation process again.
5. Error occurs when installing: Unhandled Exception Error number 0x80040707:

If you're getting this error message as part of an installation or upgrade routine, here's one of
the easiest ways to circumvent the problem:
Go to the directory that holds the file for launching the installation (for example,
Setup.exe).
Right-click on the installation file and select Run As.
Uncheck the box that says Protect My Computer And Data From Unauthorized Activity,
and click OK button.
Alternatively, if you're running this installation from a CD, you may need to simply clean
the CD and try the installation again.
Another possibility for resolving this error is to run Windows Update on the system
before running the installation routine.
There are many references on the internet for this error, recommend searching for
additional information / solutions.
6. Turn off DATA execution
Turn off data execution protection before installation of AutoPIPE.
Right click on My Computer and choose Properties. Then click on the Advanced tab,
Performance, and then Settings.
7. Inspect background processes.
5-3
TROUBLESHOOTING
Some applications that are running in the background may cause problems when trying to
install the application. Verify the following types are turned off during the installation process:
File Management software.
Virus protection software.

IMPORTANT FIRST STEPS
1. Ensure running SELECTserver version 08.09.03.48 or later.
5-4
TROUBLESHOOTING
2. Check the IEG Security Service is running in the Task Manager.
3. No IEG products can be viewed in the license Management Tool.

a.
Confirm Tools> Options>
Note
i.
Server name.
ii.
Site activation key.
iii.
Internet / server connection.
iv.
Deployed or hosted server is functioning.

Provided the SELECTserver build 08.09.03.48 or later is installed.
4. Bentley On-site admin checks the SELECTserver Dashboard to ensure IEG products like
Autopipe are not restricted for checkout in the window below.
Note
IEG licenses can be used (i.e. checkout) provided SELECTserver build 48 or later is
installed.
5-5
TROUBLESHOOTING
5. IEG security service is not working through a Proxy server.

ISSUE: If I run IEG Service on a command mode everything works fine but when it runs as a
service it does not dispense a license.
Another observation is if the License management tool shows the license is available but can
only be used if manually checked out but not if connected to the server.
SOLUTION: The program can work by manually checking out a license by pressing the
Checkout button. Provide email address, and version number being checked out (In AutoPIPE
press Help> about> 8 digit number in upper right corner).
5-6
TROUBLESHOOTING
5-7
TROUBLESHOOTING

What is Product Activation?
Product activation is the act of authenticating a product for entitled use. V8i Edition
applications are equipped, by default, with three behavioral states Trial, Activated, and
Deactivated.
The Trial period begins with installation and ends after the trial period license has expired
or with Activation, whichever comes first. During the Trial period, most applications run
in full-functioning mode, with no limitations applied to their activated state. Some
applications like AutoPIPE do not have a trial period available.
Note
A standalone evaluation or node lock license can be requested from the sales
team.
An application is activated when it is licensed, which is most commonly achieved by

connecting to a valid SELECTserver. An application can return to Trial mode if its
licensing server cannot be found.
An application will reach its Deactivated state only when the Trial period has lapsed and
the product has not been activated. In its Deactivated state, an application generally runs
for a short period of time and then stops e.g. Microstation however applications like
AutoPIPE run in a DEMO mode (20 node limit).
Do node locked licenses have to check into the Bentley hosted licensing server every 30 days?
No. Non-SELECT, permanent licenses are essentially checked-out licenses tied to a
particular machine name and carry an indefinite term.
What is a Pooled License?
A pooled license is a floating license, centrally managed by SELECTserver. A desktop
application can draw its license from a SELECTserver pool of licenses located at the
SELECT site. A pooled license is not permanently tied to an individual computer. This
license type is available for MicroStation-based and stand-alone (non-MicroStation)
applications. A pooled license is the most common type of license among SELECT
accounts and is a major benefit of Bentley SELECT. Pooled licenses have a term that
coincides with the renewal date of the SELECT Agreement.
5-8
TROUBLESHOOTING
How does it work if we have 21 licenses and 30 users?

The pooled behavior works essentially the same as it does now. You can have apps
installed on as many machines as you wish and you have a "usage count" in the license
file (called a "Site" on SELECT server). There's a slight difference in the "handshake"
between the client and the license server, though, in the new SELECT Server (SS) using
IEG security. In your existing SS, the handshake is based on a license request from the
client application and a corresponding license grant by the server. If successful, the client
will emit a "heartbeat" as long as the session is open. This is how SS determines that the
license is still in use and how it calculates and records the session time ("usage"). The
problem with this model is that it requires this real-time connection to the license server
and puts it in a precarious, mission-critical position. If this connection is broken or not
available, users cannot get their applications to run. In SS with IEG Security, the model
is similar except the license will remain with the open application for up to 48hrs even if
disconnected from the server. If the application closes the license returns to the server
pool. The client runs the application and records usage locally. When a daily connection
is made with SS, the client posts its own usage log, essentially saying "this is what I
used", including the app, version, and duration (Usages are tracked by machineID on an
hourly basis).
Note
The license can be checked out to the client for up to 90 days or longer using the
License Management Tool.
Why do I need SELECTserver?

SELECTserver is the exclusive enabler of several incremental SELECT licensing
benefits, including the pooling of desktop licenses.
Does my SELECTserver need to be connected to the Internet?
Yes, we recommend that SELECTserver Edition has access to the Internet. This will
make routine transactions, like transmitting usage reports and downloading updated
license files, much more convenient. All transactions are performed under HTTPS
protocol, so no proprietary information will be compromised.
If a SELECTserver cannot maintain an Internet connection, it should be connected at least
once per month to retain its activation. If a SELECTserver can never be connected, all
license and usage report transactions will need to be performed manually.
What happens to my checked-out license if I lose my laptop?
SELECTserver admin pages provide a way to backup checked-out licenses, so they can
be retrieved and copied back to the client machine if necessary. In extreme cases, the
System Administrator can revoke a checked-out license and return it to the pool.
5-9
TROUBLESHOOTING
What is the SELECTserver Gateway?
SELECTserver can manage V8i Edition products and pre-XM applications, such as
MicroStation V8 2004 Edition or MicroStation/J. For the latter, SELECTserver provides
a gateway as a proxy for the current SELECTserver. It allows pre-V8i applications to
communicate with the new SELECTserver. In fact, SELECTserver Edition can extend
several benefits of the new system to existing applications, including the thirty-day
evaluation mode, extended periods for checked out licenses, and the reliability of a
system built on standard Web-based server technology.
Will my SELECTserver operate in a proxy server environment?
Yes, SELECTserver will work in a proxy server environment in several ways. First, V8i
applications will be able to communicate to SELECTserver via a proxy server.
SELECTservers will also be able to communicate with Bentley.com Web services via a
proxy server. Finally, SELECTserver Gateway will be able to communicate with
SELECTservers via proxy servers.
Can I obtain a fail-over license to prevent against catastrophe?
There will be no need to replace redundant licenses that have been issued for the purposes
of fail-over or redundancy. SELECTserver Edition is built on standard Microsoft
technologies that are well-suited for clustering or other techniques used to safeguard
application servers. In addition, SELECTserver is no longer a real-time license server, so
if a connection is lost, licensed applications are still able to run in full-functioning model.
How is pooled usage defined?
SELECT subscriber entitlement of pooled usage of Bentley desktop applications is
defined in the Bentley SELECT Agreement (2004). SELECTserver reports usage based
on 1-hour intervals.
What if I dont want to manage my own licenses?
Bentley will offer a hosted license service, based primarily on SELECTserver Edition and
offering essentially the same services that a deployed SELECTserver offers.
5-10
TROUBLESHOOTING
I have lost my Network Server connection, can I still run the program if I have not checked
out a license?
SELECTserver is no longer a real-time license server, so if a connection is lost, trust
licensed applications are still able to run in full-functioning mode. However, applications
that require Bentley IEG do not support trust licensing (i.e. AutoPIPE, Ram, STAAD,
etc..). If the connection was lost while you were using the application, you have a 48 hour
grace period. If you were not using the application when the connection was lost, you will
not be able to use the application beyond Demo mode.
The reason is that AutoPIPE needs to check out a license from an available pool. If there
is no license currently available, then the application will revert to Demo mode.
Go to Start | Programs | Bentley Engineering | AutoPIPE V8i Select Series | License
Management Tool as shown below:
OR
On the License checkout tab, check the Expiration date in the bottom window pane shows
48hrs from the current date then continuing running or restart the program.
5-11
TROUBLESHOOTING
Why do I receive a system error regarding IEGLicLib.dll when attempting to open

AutoPIPE?
The error indicates that a dependency called the Bentley IEG License Service is not
installed. AutoPIPE cannot obtain licenses without it. Install the component to resolve the
error. It is listed as a dependency for AutoPIPE on Bentleys Software Downloads page
and can be downloaded from there.
5-12
TROUBLESHOOTING
Why do I receive a trial period message when opening AutoPIPE?
The message indicates that a license could not be retrieved. This can happen for a number
of reasons:
1.
SELECTserver license settings have not yet been configured on this computer.
Refer to Chapter 3: License Setup Guide for further instructions.
2.
The wrong edition was chosen on the Welcome screen. For example, an
AutoPIPE Plus license cannot open AutoPIPE Standard or AutoPIPE Nuclear.
3.
The right edition was chosen, but no license is currently available. To check the
availability of licenses, launch the License Management Tool by selecting from
the Windows Start menu:
All Programs > Bentley Engineering > AutoPIPE > License Management
Tool.
In the License Management Tool, click the License Checkout tab. A screen
with two panes will appear. The top pane shows licenses that are currently
available. The AutoPIPE license of interest must have at least one license
available.
Why do I receive a Missing Shortcut error when attempting to open the License
Management Tool in the Windows Start menu or the AutoPIPE folder on the desktop?
5-13
TROUBLESHOOTING
When AutoPIPE is installed, it creates a shortcut to the License Management Tool, a

component installed by the Bentley IEG License Service. If a version of the Bentley IEG
License Service is not already installed, the shortcut will not be created properly. To
prevent this from happening, install the Bentley IEG License Service before installing
AutoPIPE.
To correct the broken shortcut, right-click on it, and select Properties from the context
menu. Set the Target field to the following value if running a 32-bit version of Windows:
C:\Program Files\Common Files\Bentley Shared\IEG\
IEGLCS\LicenseTool.exe
If running a 64-bit version of Windows, use the following value:
C:\Program Files (x86)\Common Files\Bentley
Shared\IEG\IEGLCS\LicenseTool.exe
Click OK to save the changes.
I encounter an error when attempting to install a localized version of AutoPIPE in my
language. What do I do?
As a trouble-shooting step, attempt to install the English version of AutoPIPE. This will
help our technical support team determine whether the problem affects all localizations of
AutoPIPE or a specific localized version only. Be sure to share the results of this test
when requesting support.
Why does AutoPIPE give a status of Trial expires in x day(s) on the Activation Status tab
of the License Management Tool even though my license is current?
5-14
TROUBLESHOOTING
Because of the way AutoPIPE retrieves licenses, the activation status for AutoPIPE
licenses will show as a trial period when not currently in use. Otherwise, the status will
show as checked out for a period of two days. Consequently, the activation status for
AutoPIPE (or any other product that utilizes the Bentley IEG License Service) may be
safely ignored.

After the application is opened, the IEG service will try to renew the license every 48 hours.
A heartbeat will be established in the application (i.e., AutoPIPE will query the availability of the
license every three minutes to make sure it was not checked back in or lost). If the connection to
the license server has been lost while the application was in use, after 48 hours the program will
convert to DEMO mode.
5-15
TROUBLESHOOTING
FORCED SYNCHRONIZATION
Normal open and close of an application A license will be checked out from the server as soon as
the application starts and will be checked back in as soon as it closes.
Abnormal shutdown of the application: - IEG Service always keeps track of the status of the
application so even if there is an abnormal shutdown, the license will be returned.
Normal / Abnormal shutdown but server is not available for check in - Service will keep track of
the unchecked license and will return when the connection is available.
Minimum checkout period for commuter licenses is 24hrs.
Expiration date is based on the time zone of the hosted server.
As the IEG service is always checking out a license from the server the usage log information is
always saved to the hosted server.
5-16

Quickstart AutoPIPE 9.5

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Quickstart AutoPIPE 9.5

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A UTO PIPE

Quick Start Guide

CHAPTER 1: DOWNLOAD GUIDE

CHAPTER 2: INSTALLATION GUIDE

CHAPTER 3: LICENSE SETUP GUIDE

AutoPIPE Quick Start Guide

CHAPTER 4: STARTING AUTOPIPE V8I

AutoPIPE Quick Start Guide

The following provides general instructions with which to download

DOWNLOAD BENTLEY IEG

DOWNLOAD BENTLEY AUTOPIPE ACCEPTANCE TEST SET

AutoPIPE Quick Start Guide

LOG INTO DOWNLOADS SELECTSERVICES: DOWNLOADS/MYSELECT CD

AutoPIPE Quick Start Guide

3. Log into the web site.

DOWNLOAD BENTLEY AUTOPIPE

AutoPIPE Quick Start Guide

AutoPIPE Quick Start Guide

SELECTserver (i.e. Bentley hosted SELECTserver, Local Managed SELECTserver, or Node

Bentley IEG (covered in this document).

AutoPIPE Quick Start Guide

4. Select the Newsletters Tab at the top of the page.

AutoPIPE Quick Start Guide

4. Press the Search button at the bottom of the web site.

DOWNLOAD BENTLEY IEG

AutoPIPE Quick Start Guide

AutoPIPE Quick Start Guide

DOWNLOAD BENTLEY AUTOPIPE ACCEPTANCE TEST SET

AutoPIPE Quick Start Guide

SELECTserver (i.e. Bentley hosted SELECTserver, Local Managed SELECTserver,

Bentley AutoPIPE V8i (must be same version as ATS downloaded above).

AutoPIPE Quick Start Guide

AutoPIPE Quick Start Guide

Bentley AutoPIPE V8i.

AutoPIPE Quick Start Guide

The following provides general instructions to install AutoPIPE on a single

INSTALL FROM DOWNLOADED FILES

INSTALL BENTLEY IEG

INSTALL BENTLEY AUTOPIPE SELECT SERIES

INSTALL AUTOPIPE UPDATES

INSTALL BENTLEY AUTOPIPE ACCEPTANCE TEST SET V8I

AutoPIPE Quick Start Guide

INSTALL BENTLEY SELECTSERVER

INSTALL FROM DOWNLOADED FILES

INSTALL BENTLEY IEG

This is a separate install and is required to run AutoPIPE.

AutoPIPE Quick Start Guide

4. Install the application using all the default settings.

INSTALL BENTLEY AUTOPIPE SELECT SERIES

all previous versions of AutoPIPE

PCF to NTL translator

ADLPipe to NTL translator

Remove remaining folders in c:\Bentley\ AutoPIPE and Translator folders

AutoPIPE Quick Start Guide

AutoPIPE Quick Start Guide

AutoPIPE Quick Start Guide

INSTALL AUTOPIPE UPDATES

Continue with next section before starting the application.

INSTALL BENTLEY AUTOPIPE ACCEPTANCE TEST SET V8I

Accept all the default settings

AutoPIPE Quick Start Guide

LICENSE SETUP GUIDE

SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED)

SELECT LICENSE - NETWORK WORKSTATIONS