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J ESSICA L AVALLE

3771 Crow Canyon Road • San Ramon, CA 94582


H: 925.735.7182 jessica.lavalle@att.net M: 925.408.3442

APPLICATION DEVELOPMENT EXECUTIVE


Results-oriented professional offering 17+ years of documented achievements in:
Strategic Technology Planning • Innovation, Transformation & Turnaround Leadership • Business &
Technology Alignment
Business Process Integration & Automation • Cost Reduction & Containment • Release, Issue &
Change Management
ITIL, PM-BOK & PMP Standards • Software Development Life Cycle • RAD, RUP, Iterative & Waterfall
Methodologies
IT Strategic, Tactical & Readiness Assessments • Team Mentoring & Leadership • Vendor & Business
Relations
Verifiable track record of driving the full life cycle design, deployment, enhancement and alignment
of enterprise-wide solutions with business needs. Skilled in establishing, revitalizing and optimizing IT
models, teams, services, technologies and projects to improve TCO and ROI. Strength in building
consensus between management, teams and partners to support business objectives across complex
environments. Successful in leading teams in evaluating, defining and implementing valued-driven
platforms, systems, interfaces and analytics to drive revenue growth.

P R O F E S S I O N A L E X P E R I E NC E
THE OFFICE OF THE CIO – San Jose, CA 2009 to Present
Recruited to guide the delivery of technology solutions to small and mid-sized clients for this newly
established Community and Consulting Organization comprised of experienced CIOs and former Big
4 Consulting Partners.
PRINCIPAL – PROFESSIONAL SERVICES
Scope of responsibility spans solutions design and delivery, team building and leadership, proposal
design, project management and customer relationship management.
Vision, Leadership & Strategy
• Pivotal role in establishing processes to enable the appropriate and on-time delivery of solutions
to clients.
Technology & Business Solutions
• Led team in conducting a RFP assessment for $45 million initiative to replace a key MRP system
for Consumer Goods client. Recommended and gained approval to adjust proposed expenditure
of $45 million to $2.5 million accommodating system enhancements, improving overall
maintainability and supportability by internal team.

SAFEWAY, INC. – Pleasanton, CA 2006 to 2008


Built an impressive record of achievements aligning technology investments with business goals for
this North American supermarket chain comprised of 1750 retail stores, 17 distribution centers and
30 manufacturing plants.
PROGRAM DIRECTOR OF IT
Chosen to define strategy and framework to turnaround and align active and planned Human Capital
Management and Workforce Management programs with strategic business direction. Conducted an
assessment of teams, solutions, and projects; identified issues and risks; defined new vision and
roadmap; restructured initiatives; and realigned staff to enhance the rollout of centralized HRMS & WFM
systems across 6 divisions. Introduced project management tools to drive value and on-time delivery;
and established support model to ensure lifecycle management of $31 million application portfolio.
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JESSICA LAVALLE Page Two
Managed team of 8-15 direct reports, 30+ offshore development / support resources, and multiple third-
party vendors.
Vision, Leadership & Strategy
• Within 60 days of hire, prioritized, justified and reduced total number of projects by 50%,
achieving cost savings.
• Championed business process standardization across 6 divisions; and delivered a three-phased
implementation approach that enabled the rollout of centralized HRMS, Time and Attendance,
and Labor Scheduling systems. Solution reduced delivery timeframe by 2 years while increasing
adoption and overall efficiency by 6-9%.
• Established separate change, release, configuration and capacity planning environments aligned
with ITIL standards.
• Defined on-going support model and structure with standardized SLAs and escalation procedures,
gaining visibility to the Total Cost of Ownership (TCO) and enabling the creation of Key Performance
Indicators (KPIs)

SAFEWAY, INC. – Continued...

Technology & Business Solutions


• Directed the conversion of 6 disparate Human Resources systems into a centralized PeopleSoft
HRMS platform with standardized processes and procedures across United States and Canada.
• Directed the replacement of 14 systems into a unified Workbrain Time and Attendance system,
and integration with PeopleSoft HRMS and Labor Scheduling system for all store locations,
distribution centers, plants and backstage.

PACER STACKTRAIN – Concord, CA 2001 to 2006


Brought on as Director of IT and promoted to Vice President of IT to lead a major modernization of
legacy environment to enable continued growth for this premier wholesaler of rail-based stacked
container shipment in the U.S.
VICE PRESIDENT OF IT / DIRECTOR OF IT
Established a comprehensive innovation strategy and detailed roadmap; built strong relationship
with business; established PMO, ITIL and SDLC standards; and fostered technology and process
transformation programs to minimize reliance on multiple service providers / contractors, enhance
on-time delivery of projects, and support new business model. Held complete oversight for the full
life cycle design, development, implementation and enhancement of business systems, websites,
business intelligence and eCommerce solutions to enable continued competitive growth. Managed
team of 8 direct reports, 20+ indirect team members and multiple third-party vendors.
Vision, Leadership & Strategy
• Recognized for 3 consecutive years with the Key Objective Leader Award based on exceptional
leadership and outstanding contributions in the areas of IT Systems Improvement.
• Developed $40 million IT strategic plan and 3-year roadmap to transform 25 legacy systems
with best-of-breed technologies, saving $13 million in Total Cost of Ownership (TCO).
• Introduced project management methodology based on PMI framework, processes and
standards, improving overall project planning, enhancing agreement on deliverables, increasing
project success and reducing rework. Strategy minimized expenses by 75% within 1 st year and
increased percentage of requirements that were met.
• Established a formal IT Executive Steering Committee charged with championing all IT project
initiatives, improving visibility and effectively prioritizing projects based on operational strategy and
ROI.
• Built new IT organizational model to enhance technology and business alignment, and positioning
IT as a valued partner to the business. Created dedicated Business Analyst and Project
Management teams charged with evaluating and defining business requirements, identifying gaps

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JESSICA LAVALLE Page Three
and deficiencies, and guiding the on-time and within budget delivery of solutions, reducing external
consulting costs by 80% within one year.
• Led team in analyzing, auditing and implementing controls, standards and best practices across
the environment, enabling the achievement of Sarbanes-Oxley compliancy.
Technology & Business Solutions
• Oversaw the rollout of new Equipment Reservation System leveraging .NET and Oracle RDBMS
to automate manual processes and replace Excel spreadsheets. System provided competitive
advantage within the marketplace by enabling customers to reserve equipment 24/7, delivering a
projected ROI of 49.11% within 2.3 years.
• Directed the deployment of IVR system to enable customers, day carriers, contractors and
internal users to access shipment information 24/7.
• Championed the build out of Business Intelligence platform to provide an effective framework to
improve operational Key Performance Indicators (KPIs).
• Led the development and implementation of numerous enhancements into systems to support
new regulatory requirements and enable the rollout of new programs.
• Spearheaded a Proof-of-Concept initiative to enable the launch of new door-to-door truckload
transportation product offering. Identified and partnered with third-party vendor to deploy a pilot
system leveraging an ASP delivery model within 60 days with only a $300K investment.
• Managed the design of strategy to replace 4 operational systems with Oracle Financials,
consolidating invoicing and accounts payable functions across the enterprise.

INDEPENDENT CONSULTING SERVICES – Emeryville & San Francisco, CA 2000 to 2001


Effectively designed and delivered value-driven IT solutions to Fortune 500 clients.
SENIOR PROJECT MANAGER
Accountable for overall success of projects, from initial identification of needs through delivery and
customer satisfaction.
Technology & Business Solutions
• Retained to turn around floundering Electronic Document Management System project being
delivered by third-party vendor for Chiron Corporation. Created new project plan and led the
successful rollout of Procedures and Records Information Management Online (PRIMO) system
leveraging Documentum platform within 6 months.
• Chosen to manage all aspects of 15 simultaneous data security access projects within existing
systems for Wells Fargo Bank to ensure adherence to established corporate guidelines and
policies.

WHITTMAN - HART – San Francisco, CA 1999 to 2000


Selected to plan and ensure the delivery of business intelligence / data warehouse solutions to
clients for this IT consulting and service provider to middle-market companies.
SENIOR CONSULTANT / PROJECT MANAGER
Evaluated client’s needs and issues; recommended strategies and solutions; and oversaw the
introduction of emerging technologies and standards to enhance decision-making and facilitate
continued growth.
Technology & Business Solutions
• Conceptualized, defined and championed the adoption of engagement lifecycle methodology
across the practice.
• Conducted a feasibility study and recommended technology strategy and framework to enable
continued growth for start-up Location-Net organization.
• Led team in enhancing marketing data warehouse and data marts to meet evolving business
needs. Introduced and executed best practices data warehouse framework, methodology and
User Acceptance Testing (UAT).
JESSICA LAVALLE Page Two

THE CLOROX CORORATION – Oakland, CA 1996 to 1999


Chosen to oversee the rollout of standardized decision support platform across the Latin American
Division for this leading manufacturer and marketer of consumer products with revenues of $4
billion.
IT FINANCE & ACCOUNTING MANAGER
Established close partnership within business stakeholders across finance, accounting, human
resources and marketing; led the capture of key business drivers; and oversaw the rollout of business
intelligence dashboard to provide a means to measure performance against goals, identify
opportunities, and react quickly to issues.
Technology & Business Solutions
• Drove the build out of decision support system, reducing month end processing from 12 days to
5 days.

** Previous Experience **
NESTLÉ USA – San Francisco, CA 1993 to 1996
BUISNESS ANALYST / PROJECT MANAGER – BEVERAGE DIVISION
Achievements & Solutions:
• Granted NesBest and Nestle Spirit Awards for exceptional performance. Designed and
developing Promotion Payment Processes, enhancing the accuracy of payment coding and
processing of all promotional programs, which delivered $10 million in savings.

EDUCATION & CREDENTIALS


Bachelor of Science in Business Administration; Concentration in Marketing Management
and Finance
CALIFORNIA STATE UNIVERSITY - Hayward

Project Management and Business Analysis Training


UNIVERSITY OF CALIFORNIA – Berkley Extension

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