Gregory T.

Hall
Charlotte, NC
704-574-0590
ghall1444@windstream.net

SUMMARY
Strategic and task oriented professional knowledgeable in the operational processes of Human
Resources, Staffing and Information Technologies.

EMPLOYMENT

Recruiting Manager
Convergys Corporation (OnStar – Comcast) September 2008 – September 2009
Charlotte, NC

Charlotte area HR & Recruiting Manager for the OnStar/GM and Comcast Cable call centers
managed by Convergys in Charlotte NC. Supervised recruiting and administrative staff at both
sites.

Responsibilities
• Responsible for staffing weekly or bi-weekly new hire classes of 24 new employees for two 24/7
call centers. Filling a new hire class of 24 involved the sourcing, testing and interviewing as many
as 200 applicants per week.
• As a member of senior management participated in all site management conferences and business
planning.
• Responsible for the processing of all corporate, client, state and federal paperwork, on boarding
and orientation of new hires
• Oversee and approved new hire background checks and drug screens for all potential employees.
• Developed internship program with UNC Charlotte and Queens University involving two to three
interns per semester. Interviewed, hired, trained, managed, and mentored HR interns during
their internship.
• Manage recruiters, administrative staff, and interns at both sites.
• Processing applicants and newly hired employees in applications such as Vurv applicant tracking
system, PeopleSoft, and Digital Solutions.
• Develop and post job postings in print circulars, college sites and online job boards.

Sr. Recruiter/Employee Relationship Manager

Analysts International Corporation February 2007 – July 2008
Charlotte, NC

Managed a community of IT professionals in an innovative consultant-centric recruiting model

that uniquely addressed the needs of top-tier IT consultants. Accounts included major banks,
large public utilities, government agencies, retail, and consulting firms. Involved with a new
and innovative concept in talent acquisition and management.

Responsibilities
• Managed all contract, and contract to hire employees during deployment to client companies
• Responsible for full recruitment process: sourcing, interviews, candidate evaluation, verbal and
written candidate presentations, extending offers, and wage negotiation.
• Conduct extensive interview process and document the preferences and skills of each consultant.
Build rapport and make best effort to find candidates an ideal position.
• Network and cultivate relationships to reach passive candidates.

Gregory T. Hall
 • Form strategic partnerships with client hiring managers. Develop an in-depth understanding of
client needs through ongoing discussions with managers and team members.
• Redeployment support for employees: interviewing, resume writing, and exploring the market for
new opportunities.
• Maintain database of potential candidates. Recorded information such as skill set, experience
with each skill, preferences, and personal information.
• Serve as single point of contact for all consultants in matters relating to employment, human
resources, billing, benefits and payroll.

*Note: Reoccurrence of back injury required I take some time to exhaust all options before resorting to
surgery. I have now finally had surgery to correct the problem.

Recuperative period due to back surgery

Regional Operations Manager/Project Manager

Southeastern Telecom, Inc. September 2005 – February 2006
Charlotte, NC

Operations/Project/Engagement Manager for a large Telecommunications company

specializing in Voice and Data solutions, with emphasis in large commercial telephone systems.

Responsibilities
• Managed all service engineers, account coordinators, administrative, and dispatch personnel.
• Responsible for customer relationship management, problem solving, and customer satisfaction.
• Supervised all administrative and service personnel
• Recruited and hired certified system engineers for both permanent and contract positions. Hiring
Nortel, Inter-Tel and NEC engineers with the appropriate certifications required national
searches and personnel with those certifications were in high demand and difficult to locate.
• Led service delivery teams according to defined scope of services, statements of work, and
contracts.
• Project Manager for all large installations. Met with client to determine requirements, establish
scope, set time lines and manage deliverables

*Note: Restructuring in organization and a significant back injury which occurred at just about the same
time led to me leaving Tropical Foods and required time to recuperate before resuming my career.

Director of Information Technologies

Tropical Foods February 1993 – January 2005
Charlotte, NC

Responsible for administering global information technology infrastructure for corporate headquarters,
six office/warehouse facilities and four retail stores.

Responsibilities
• Assumed leadership of newly created IT department to lead initiative to migrate from a strictly
mainframe environment to a Windows based corporate WAN/LAN environment incorporating
the AS400 mainframe into the integrated Windows network.
• Led many upgrades and projects including Exchange upgrade, AS400 upgrade, and server
upgrades.
• Project Manager for all major projects including new building construction and expansion, and
new branch facility openings. Designed office and warehouse space, drew elevations, and
supervised major building additions, acting as liaison with general contractor. Configured layouts,
created drawings, and arranged for new additions or changes in office or cubicle configurations.
Arranged for acquisition and installation of all voice and data at new locations.
• Wrote all training and end user documentation, conducted training classes at all locations and
trained new users. Wrote all training manuals.

Gregory T. Hall
 • Developed and supervised a corporate Document Imaging function to eliminate hard copy of
corporate documentation.

Assistant Marketing Manager

Tropical Foods June 1989 – February 1993
Charlotte, NC

Developed new marketing strategies and programs to promote new products and initiatives.
Managed product pricing to ensure proper margins. Create new sales force incentives and
promotions. Created monthly pricelist and annual product catalog. Created new design,
packaging and product graphics. Wrote product information brochures and publications.

References provided upon request

http://www.linkedin.com/in/greghall

Gregory T. Hall