Aqeel Asgher

BSS Engineer @ Huawei UK

aqeelasghar2000@gmail.com

Summary
With a firm belief in excellence, I am an experienced and dedicated IT professional whose major part of
the professional experience is bred in a highly dynamic and very fast paced IT environment. I have been
indulged in all business critical support activities including project management, complex problem analysis,
solution draft and testing, quick workarounds, following through permanent fixes, change control, health and
performance monitoring, patching and installation, SQL manipulation and reporting to present data analysis/
trends while multitasking to meet all SLA brackets. I have also worked as a software engineer in a reputed
software house where my responsibilities included API development using .Net environments. Specialities:
> Middleware and Provisioning ( TIBCO EAI, Tertio) > Experienced with DB (Oracle/PL SQL), OS (Linux/
Windows), networks and related infrastructure. > Change driven and challenging the status quo. > Group
worker with the ability to multi-task and motivated to take initiatives on my own. > Excellent documentation
and communication skills. > Cross-Team worker worked with a number of stakeholders. > Learning oriented
and quick learner. Always ready to go extra mile. > Hard worker, problem solver, optimist and very helping
with can do attitude.

Experience
BSS Engineer at Huawei Technologies UK
October 2014 - Present (10 months)
1) Pre-sales support
a. Pre-sales testing support, holding workshops with customer or partner on technical
issues.
b. Bidding support on technical and engineering related part.
c. Follow up issues that
may arise during testing/workshop/bidding activities. 2) Engineering support
a. Supervising project
engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
b. Onsite support for site survey, installation or commissioning when necessary.
c. Interface
with engineering partner to locate technical problems that may arise during the engineering process. 3)
Maintenance support.
a. Responsible for SLM and TLM technical support service to customer or partner
independently or jointly with a technical support team. Onsite support in case of major or critical problems
that cant be solved by customer or local subcontractor according to SLA.
b. Responsible for handling
technical cases on ticket system and keep tracking these problems during the whole project life cycle.
BSS Executive at Telenor Pakistan
August 2008 - December 2012 (4 years 5 months)
A. Business Support Systems Operations . Configuration management, keeping operational and strategic
matrices that drive overall operational efficiency of service provisioning channel. . Supporting infrastructure

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(OS, Database, network and data storage) for application performance. . Root cause analysis of system
issues, testing & ensuring smooth & in-time deployment of solutions. . Health checks, service monitoring,
automating alarms with built-in first level maintenance. . Handling all change requests, end to end planning
and execution of projects, upgrades, testing, issue tracking and ensuring error-free deployment of all
releases/patches in production. B. Stakeholder/Vendor Management . Working with application vendors for
different support issues and application maintenance. . Point of contact for support to manage stakeholders
and continuous communication for agreed quality of service and SLA. . Coordinating with key stakeholders
during any change and upgrade. C. Data Management . Manipulation of large databases to handle customer
issues and to prepare reports and statistics. . Reconciling exposed data-centric systems (Billing, CRM etc.) to
increase data authenticity. . Creating SQL procedures and scripts for regular and new reporting requirements.
Achievements: . Automated 24 operational processes through SQL stored procedures to save time and
cost. . Licensing and virtualization of TIBCO as part of the disaster recovery project. . Applying monitoring
controls via Linux CRON Jobs, P/L SQL and MS Scheduling. . Revenue assurance checks to stop revenue
leakage. . Streamlining TIBCO operations by introducing processes and fixing 13 major issues in one year. .
Completion of multiple CRs including: MPOS integration, Siebel release, missing CSI, Blackberry, customer
records verification, multiple VAS systems' integrations and enhancements, post to pre migration, missing
CSI triggers on HLR, Removing duplicate products, APN Ordering and time based APN etc. etc.
Software Engineer at Advanced Communications
July 2007 - July 2008 (1 year 1 month)
Software Engineer in Advanced Communications: (July 2007 July 2008) A. Web Services, C#, ASP.net,
Hosted Messaging and Collaboration (HMC) 3.5 (Sharepoint Part Only), HMC 4.0: 1. Complete life
cycle including planning, deployment and development of Active Directory, MS Provisioning Server, MS
Exchange and MS SharePoint modules 2. Blackberry Enterprise Server: Deployment and BESAdminUser
utility for Enterprise Activation Achievements: Deployed the latest version of HMC on over 12 servers.
Built understandable API on top of HMC web services. Blackberry Enterprise Activation enhancement.

Projects
CRM System's Databases Data Reconciliations
August 2008 to February 2010
Members:Aqeel Asgher, Muhammad Ashfaq (Khattak), Wasif Riaz Malik, Saqib Ahmad
These Reconciliation activities were performed on quarterly basis to avoid systems data being inconsistent
and keeping updated. The Activity aim was to synchronize the customers account in CRM, Provisioning,
Billing and Network elements to avoid Server Orders failures in future. The results would reflect every time
after the activity was completed.
Huawei ngHLR Integration with Tertio provisioning
2008 to Present
Members:Aqeel Asgher, Saqib Ahmad, Adeel Mustafa

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Swapping of 12 NSN HLRs with central ngHLR.

NSN R3 upgrade for 20 NSN INs (Intelligent Network)
January 2011 to Present
Members:Aqeel Asgher, Hasham Qazi, Aamer Qureshi, PMP, ITIL, Six Sigma GB Cert, Tayyab Mansoor,
Fasahat Feroze
This was about upgrading the existing solution for prepaid billing. There were new features introduced in
upgraded INs and leveraging them, in turn, it meant the introduction of new products and services for end
customers.
NPG Upgrade
March 2012 to Present
Members:Aqeel Asgher, Umar Ejaz (BSS - CRM/TIBCO/Provision), ITIL, Majid Naseer, Aamer Qureshi,
PMP, ITIL, Six Sigma GB Cert, Usman Rasheed, Muhammad Jehanzeb Ahsan
Upgrading (OS, DB and application) 9 node Mobile Number Portability platform (NPG - Number Portability
Gateway) with zero service outage and SLA breach.
SMSC and CGW Swap
December 2011 to Present
Members:Aqeel Asgher, Raihan Ibrahim
1) Integration of ZTE Charging Gateway (CGW) in place of existing Acision's system with BSS. 2) Swap and
connecting ZTE SMSC with BSS interface of provisioning (Tertio).
Tertio DA stress testing and capacity measure
2010 to Present
Members:Aqeel Asgher, Hasham Qazi
A series of stress tests on newly DA (distributed architecture) upgraded provisioning system (Tertio) to
determine the current processing capacity and identify legs for efficiency improvement.
Virgin Media MTP
October 2014 to Present
Members:Aqeel Asgher
Virgin Media's Mobile Transformation Project tendered Huawei ngBSS stack to upgrade the BSS capability
with 4g and convergent features along with Huawei network backbone to eliminate dependency on EE.

Skills & Expertise

BSS
Provisioning
Visual C++
C#
SQL
Integration
Problem Solving
VAS
Cross Functional Team work
Unix
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Oracle
Vendor Management
SOA
Telecom
Telecommunications
Shell Scripting
Databases
GSM
PL/SQL
Open Source Software
Windows
Solaris
IP
SS7
C++
Testing
Cross-functional Team Leadership
Linux
Operating Systems
Servers
SharePoint
Web Services
SDLC
XML
Troubleshooting
.NET
ASP.NET
Java
Telecom BSS
Solution Architecture
System Deployment
Software Development
Software Documentation

Education
National University of Computer and Emerging Sciences
Bachelor of Science (BS), Computer Science, 2003 - 2007

Languages
English
Urdu
Punjabi

(Professional working proficiency)

(Native or bilingual proficiency)
(Native or bilingual proficiency)

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Courses
Software Engineer
Advanced Communications
Microsoft HMC 3.0

BSS Executive
Telenor Pakistan
TIBCO Administration and BW
Tertio Service Activation, Service Composer and
Content Connector
Oracle 11g

BSS Engineer
Huawei Technologies UK
Huawei ngBSS overview
Huawei CRM 3.3

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Aqeel Asgher
BSS Engineer @ Huawei UK
aqeelasghar2000@gmail.com

Contact Aqeel on LinkedIn

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