Warehouse Operations Training Matrix LKA-LOG-100

Linc Knowledge Academy /Tupperware Indonesia
LKA-LOG-100 Warehouse Operations

1 Sep 2012
____________________________________________________________________________________________________________
Training Matrix for Warehouse Operations

S/No Reference
Competency Unit
Page
LKA-LOG-101-x
Warehouse Operations, Forklift / Reach Truck Operation
2-3
LKA-LOG-102-x
Warehouse Operations, Receive Incoming Cargo (including Put-Away)
4-9
LKA-LOG-103-x
Warehouse Operations, Pick & Stage Cargo
10 11
LKA-LOG-104-x
Warehouse Operations, Pack Cargo
12 - 15
LKA-LOG-105-x
Warehouse Operations, Prepare for Delivery
16 - 17
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Reference: LKA-LOG-101-x
Competency Unit: Forklift / Reach-truck Operation
Essential Skill
The correct and safe operation of forklift and/or reach-truck is an essential skill element for all warehouse staff assigned to handle these equipment.
It is mandatory for all warehouse staff assigned to operate forklift or reach-truck to complete this Competency Unit.
Competency Elements
CE1
Forklift / Reach-truck Operation
SS01
SS02
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On completion of training, the individual must be able to successfully perform the following:
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SS01 Perform Basic Operator

Checks
SS02 Safety and Operation of

Forklift / Reach-truck
Demonstrate how to perform before and

after operations procedure with reach
truck / forklift.
Practical
Assessment
Pick, travel and

lower pallets correctly without damaging
the products (bags cargo, cartons and
oversize products) on the pallet and
complying to safety rules.
Practical
Assessment
Store and retrieve

pallet from low level, high level and
double-deep rack storage safely and
correctly.
Stock Controller
Assessment
Method
WH Supervisor
Assessment Criteria
(Candidate should be able to: )
WH Checker
CE1 Forklift / Reach-truck

Operation
Underlying Skill Set

(Underlying Knowledge)
WH Operator
Competency Element /
Performance Required
Casual Worker
Application
Practical
Assessment

1 Sep 2012
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Reference: LKA-LOG-102-x
Competency Unit: Receive Incoming Cargo (including Put-Away)
Receiving Process
1
Preparation for Arrival of

Cargo
Unloading and
Palletizing
Complete Receiving
Documentation and
Release Driver
Tally & Inspection of

Cargo
Prepare for Put-Away
Put-Away
CE4
CE7
CE8
CE10
CE11
Identify Putaway Locations
CE12
Put-away cargo
into Storage (in
accordance to
Linc QMS)
SS21
SS22
SS23
SS24
Competency Elements
CE2
Prepare for
Receiving
CE3
Inspect &
Prepare the
Container / Lorry
for Receiving
SS03
SS04
SS06
SS05
Unloading
Palletized and
Non-Palletized
Cargo
CE5
Sorting &
Palletizing Cargo
CE6
Disposition of
Packing
Materials
SS07
SS08
SS09
SS12
SS10
SS13
SS14
SS15
SS11
Completion of
Documentation
before Releasing
Driver
Check Incoming
Cargo against
Inbound Tally
Sheet
CE9
Identify, Handle
& Report NonConforming
Products
SS16
SS12
SS17
SS18
SS19
Prepare Cargo
for Put-Away to
Storage
SS20
SS19 not applicable for Tupperware Operation
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SS04 Select Staging Location
Convert from SKU

to equivalent number of packages and
pallets needed for each receiving based
on the packing configuration.
Oral
Assessment
Select the
appropriate staging location for the
receiving / picked cargo.
Print Inbound Tally
Sheet and check the key information
across the different receiving
documents to ensure correctness.
Written
Assessment
Inspect the
container/lorry to spot tampering where
receiving cannot proceed.
Oral
Assessment
Prepare the
container / lorry for unloading according
to Quality System and safety guidelines
SS07 Packing Symbols and

Correct Handling
Recognize the
packing symbols and the care needed
when handling it.
Oral
Assessment
SS08 Unloading techniques

and workplace safety
guidelines
Unload a palletized
product from the container/lorry without
damaging the products and complying
with all the workplace safety guidelines.
Practical
Assessment
SS05 Receiving Documents
CE3 Inspect & Prepare the

Container / Lorry for
Receiving
CE4 Unloading Palletized

and Non-Palletized
Cargo
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SS06 Inspect and prepare the

container / lorry for
receiving.
Stock Controller
SS03 Concept of UOM, SKU

and Packing
Configuration
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker
CE2 Prepare for Receiving

WH Operator
Casual Worker
Application
Oral/Written
Assessment
Practical
Assessment

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CE5 Sorting & Palletizing

Cargo
SS09 Types of Product

Identification
SS10 Types of Pallets and their

usage
SS11 Palletizing Techniques
SS12 Types of Non-Conforming

Products
CE6 Packing Materials &

their Disposal
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SS13 Types of Packing

Materials
Unload nonpalletized product including bags and

cartons from the container without
damaging the products and complying
with all the workplace safety guidelines.
Perform sorting of
products using the various
identifications on products including:
Item Code and
Batch/Lot number
Item Code and
expiry date
Stock Controller
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker

WH Operator
Casual Worker
Application
Practical
Assessment
Practical
Assessment
Identify the
different types of pallets used in the
warehouse and explain their usage
Oral
Assessment
Perform palletizing
for each type of cargoes including bags
and cartons.
Practical
Assessment
Identify and
separate non-conforming products
(damages and poor (quality)
packaging).
Practical & Oral

Assessment
Identify the
different types of packing materials
commonly used in warehouse including
Oral
Assessment

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Stock Controller
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker

WH Operator
Casual Worker
Application
cartons, bubble wrap, corrugated paper,

kraft paper, vacuum pack, packing
foam, corner protectors, tapes and
adhesives.
SS14 Recycling & Disposal of
Packing Materials
CE7 Completion of
Documentation before
Releasing Driver (in
accordance to
Tupperware QMS)
CE8 Check Incoming Cargo

against Inbound Tally
Sheet (in accordance to
Tupperware QMS)
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SS15 Documenting non

acceptable Container
Conditions
SS16 Perform Tally (using the

Inbound Tally Sheet)
Sort and store

packing materials that can be recycled
and dispose those that cannot be
recycled.
Practical
Assessment
List conditions of
container that is unacceptable.
Oral
Assessment
Prepare Equipment
Interchange Receipt (EIR)
Prepare
acknowledgement to release the driver.
Check, verify,
record and confirm receipt using the
inbound tally sheet.
Prepare the Goods

Receipt Inspection Report.

Products
Identify and
(damages and poor (quality) packaging)
Practical
Assessment
Oral
Assessment
Practical
Assessment
Practical
Assessment
Practical
Assessment

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Identify the nonconforming products in terms of wrong

quantity and wrong product shipped.
Oral
Assessment
Explain the
discrepancy reporting procedure
Oral
Assessment
Prepare
discrepancy report (Goods Receipt
Inspection Report, Berita Acara report
and Accident Warehouse Report)
Prepare and label
quarantine products for put-away to
quarantine locations.
CE9 Identify, handle &

Report Non-Conforming
Products
SS17 Discrepancy Reporting
SS18 Quarantine Products and

Storage
CE10 Prepare Cargo for PutAway to Storage
CE11 Identify Put-away

Locations
Practical
Assessment
Practical
Assessment
SS19 Pallet Identification Label

(not applicable for Tupperware
Operation
SS20 Purpose & Techniques to
Secure Cargo
Generate the receiving labels from WMS

and paste them onto the correct pallets.
Practical
Assessment
Perform the final checks and secure the

cargo for storage using stretch
wrapping.
Practical
Assessment
SS21 Warehouse Storage Zone

& Guidelines
Apply the
warehouse zone and storage guideline
to put-away (pick) the required
products.
Oral
Assessment
SS22 Storage Location Naming
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Identify the
Practical
Stock Controller
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker

WH Operator
Casual Worker
Application

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& Assignment
CE12 Put-away cargo into
Storage (in
accordance to
Tupperware QMS)
SS23 Put-Away Process using

RF
SS24 Proper Positioning of

Pallet on the Rack
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physical storage location for any given

location name.
Assessment
Perform RFdirected and non-RF-directed put-away

of pallets to correct storage location.
Practical
Assessment
Perform put-away
of non-conforming products to the
correct quarantine locations.
Practical
Assessment
Identify pallets that

are not place correctly on the racks and
which may pose safety hazards.
Oral
Assessment
Stock Controller
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker

WH Operator
Casual Worker
Application

1 Sep 2012
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Reference: LKA-LOG-103-1
Competency Unit: Pick & Stage Cargo
Picking Process
1
Receive Pick list
2
Travel to Pick Location
3
Pick Cargo from Location
CE15 Identify the pick locations of the

required goods.
CE16 Perform Picking
4
Travel to Staging Area and Unload
Competency Elements
CE13
Interpret pick list and

customers instructions
CE17 Handle discrepancies in picking

CE14 Prepare for picking
SS25
SS03
SS04
SS26
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SS21
SS22
SS27
SS07
SS09
SS28
SS12
SS29
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Identify the
relevant field in the pick list and
customers instructions used for picking.
Oral
Assessment
SS03 Concept of UOM, SKU

and Packing
Configuration
Convert from SKU

to equivalent number of packages and
pallets needed for each receiving based
on the packing configuration.
Practical
Performance
SS04 Select Staging Area
Select the
appropriate staging location for the
receiving / picked cargo.
Written
Assessment
Plan the picking

and prioritize them according to a set of
guidelines.
CE15 Identify the pick

locations of the
required goods.
Apply the
warehouse zone and storage guideline
to put-away (pick) the required
products.
Identify the
physical storage location for any given
location name.
SS21 Understand Warehouse

Storage Zone &
Guidelines
SS22 Storage Location Naming
& Assignment
SS27 Picking route / sequence
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Practical
Assessment
Oral
Assessment
Stock Controller
SS25 Information in pick list and

types of customers
instructions
SS26 Picking Priorities
Assessment
Method
WH Supervisor
CE14 Prepare for picking
Assessment Criteria
WH Checker
CE13 Interpret pick list and

customers
instructions

WH Operator
Casual Worker
Application
Practical
Assessment
Practical
Assessment
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CE16 Perform Picking

Correct Handling
Identification
Apply the
guidelines to plan the picking
sequence / route to minimize travelling
time.
Recognise the
when handling it.
SS28 Pick using RF

Products
CE17 Handle discrepancies

in picking
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SS29 Types of Discrepancies

and Remedial Actions.
Perform sorting of
Item Code and
Batch/Lot number
Item Code and
expiry date
Stock Controller
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker

WH Operator
Casual Worker
Application
Oral
Assessment
Practical
Assessment
Practical
Assessment
Perform picking using the RF following

good picking discipline and complying
with workplace safety guidelines.
Identify and
(damages and poor (quality)
packaging).
Apply the correct remedial action for a

given discrepancy found during picking.
Oral
Assessment
Prepare discrepancy report for follow-up
Practical
Practical
Assessment
12

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Stock Controller
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker

WH Operator
Casual Worker
Application
Assessment
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Competency Unit: Pack Cargo
Packing Process
1
Sort and Check Cargo
2
Pack cargo for export
Competency Elements
CE18 Sort and Check cargo
CE20 Pack products according to customers instructions
CE19 Handle Discrepancies found during packing
CE21 Measure and weigh packed products
CE22 Mark and label cargo in accordance with customers instructions

SS25
SS07
SS12
SS30
SS09
SS13
SS10
SS31
SS11
SS32
SS33
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SS32 Not applicable for TupperwareOn completion of training, the individual must be able to successfully perform the following:
Identify the
relevant field in the pick list used for
sorting and checking.
Oral
Assessment
Recognise the
when handling it.
Practical
Assessment
Perform sorting of
Item Code and
Batch/Lot number
Item Code and
expiry date
Practical
Assessment
Identify and separate non-conforming

products (damages and poor (quality)
packaging).
Practical
Assessment
Apply the appropriate corrective actions

to complete the order when
discrepancies are found during packing.
Oral
Assessment
Prepare
Berita Acara Accident Warehouse
Report and the Discrepancy report for
follow-up.
Practical
Assessment

Identification
CE19 Handle Discrepancies

found during Packing

Products
SS30 Corrective actions to
complete the order
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Stock Controller
SS25 Information in pick list

and types of customers
instructions
Correct Handling
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker
CE18 Sort and Check Cargo

(according to order)

WH Operator
Casual Worker
Application
15

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Identify the
different types of packing materials
commonly used in warehouse including
cartons, bubble wrap, corrugated paper,
kraft paper, vacuum pack, packing
foam, corner protectors, tapes and
adhesives.
Identify the
different types of pallets used in the
warehouse and explain their usage.
SS10 Types of Pallets and their

usage
SS31 Packing guidelines and
safety
SS11 Palletizing Techniques
CE21 Measure and weigh

packed products
(for shipment only)
CE22 Mark and label cargo
in accordance with
customers
instructions
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SS32 Purpose and Method of

Measurement
(Not applicable for
Tupperware)
SS33 Shipment markings and
labels
Perform packing of
products for shipment/delivery without
damaging them and complying with
workplace safety.
Oral
Assessment
Oral
Assessment
Practical
Assessment
Practical
Assessment
Perform palletizing
for each type of cargoes including
bags,and cartons.
Weigh, measure and compute the

volume, gross weight and net weight for
a given packed cargo.
Practical
Assessment
Mark and label a

given packed order with appropriate
identifications for shipment.
Practical
Assessment
Stock Controller
SS13 Types of Packing

Materials
Assessment
Method
WH Supervisor
Assessment Criteria
(Candidate should be able to :)
WH Checker
CE20 Pack products

according to
customers
instructions

WH Operator
Casual Worker
Application
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Competency Unit: Prepare for Delivery
Receiving Process
2
Handover of Goods to Driver
3
Loading unto Truck / Container
4
Release the Truck/Container
CE24
CE27 Complete documentation to release driver
Competency Elements
CE23 Handover products to driver using Pick
list
Prepare loading plan (for container)
CE25 Load products unto lorry / container

CE26 Secure products for transport
SS34
SS35
SS07
SS38
SS36
SS37
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CE23 Handover Products to

Driver
SS34 Method and Guidelines for

handover.
Organise the
handing over of products in one or
many orders to a driver.
Practical
Assessment
CE24 Prepare Loading Plan
SS35 Purpose and Guidelines

for loading plan
Practical
Assessment

Correct Handling
Prepare a loading
plan for a container or lorry with
palletized products and/or nonpalletized products.
Recognise the
when handling it.
CE25 Load Products unto

Lorry / Container
SS36 Loading techniques and

Safety Guidelines
CE26 Secure Cargo for

Transport
SS37 Techniques to Secure

Cargo for Transport.
CE27 Complete
Documentation to
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SS38 Types of
Releasing
Load palletized
products into the container or lorry
safely.
Load nonpalletized products (including cartons
and bags) safely into the container or
lorry without damaging the products.
Secure the
palletized products in a container/lorry
after loading them.
Secure the nonpalletized products in a container/lorry
after loading them.
Identify the documents used for
releasing the driver with the cargo.
Stock Controller
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker

WH Operator
Casual Worker
Application
Oral
Assessment
Practical
Assessment
Practical
Assessment
Practical
Assessment
Practical
Assessment
Oral
Assessment
19

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release Driver
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Stock Controller
Assessment
Method
WH Supervisor
Assessment Criteria
WH Checker

WH Operator
Casual Worker
Application
Documentation.
20

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Linc Knowledge Academy /Tupperware Indonesia

LKA-LOG-100 Warehouse Operations

Training Matrix for Warehouse Operations

Warehouse Operations, Forklift / Reach Truck Operation

Warehouse Operations, Receive Incoming Cargo (including Put-Away)

Warehouse Operations, Pick & Stage Cargo

Warehouse Operations, Pack Cargo

Warehouse Operations, Prepare for Delivery

Linc Knowledge Academy /Tupperware Indonesia

Forklift / Reach-truck Operation

Linc Knowledge Academy /Tupperware Indonesia

SS01 Perform Basic Operator

SS02 Safety and Operation of

Demonstrate how to perform before and

Pick, travel and

Store and retrieve

CE1 Forklift / Reach-truck

Underlying Skill Set

Linc Knowledge Academy /Tupperware Indonesia

Preparation for Arrival of

Tally & Inspection of

Prepare for Put-Away

Identify Putaway Locations

SS19 not applicable for Tupperware Operation

Linc Knowledge Academy /Tupperware Indonesia

SS04 Select Staging Location

Convert from SKU

SS07 Packing Symbols and

SS08 Unloading techniques

SS05 Receiving Documents

CE3 Inspect & Prepare the

CE4 Unloading Palletized

SS06 Inspect and prepare the

SS03 Concept of UOM, SKU

CE2 Prepare for Receiving

Underlying Skill Set

Linc Knowledge Academy /Tupperware Indonesia

CE5 Sorting & Palletizing

SS09 Types of Product

SS10 Types of Pallets and their

SS11 Palletizing Techniques

SS12 Types of Non-Conforming

CE6 Packing Materials &

SS13 Types of Packing

Unload nonpalletized product including bags and

Underlying Skill Set

Practical & Oral

Linc Knowledge Academy /Tupperware Indonesia

Underlying Skill Set

cartons, bubble wrap, corrugated paper,

CE8 Check Incoming Cargo

SS15 Documenting non

SS16 Perform Tally (using the

Sort and store

Prepare the Goods

SS12 Types of Non-Conforming

Linc Knowledge Academy /Tupperware Indonesia

Identify the nonconforming products in terms of wrong

CE9 Identify, handle &

SS17 Discrepancy Reporting

SS18 Quarantine Products and

CE11 Identify Put-away

SS19 Pallet Identification Label