Training Topic : Executive PA Master class

Trainer Name : Heather Baker

Venue : DWTC Meeting Room - Al Ain K
Date : 2nd & 3rd August 2015
Time : 8.30am to 4.30pm

Date

ID

Name

2nd & 3rd Aug.

2015035

Almas Abdulrahim Almas Jaffer

2nd & 3rd Aug.

25091

Erum Yasmeen Ansari

2nd & 3rd Aug.

28023

Jovy Nuas Manzano

2nd & 3rd Aug.

27317

Madonna Nakpil Nuestro

2nd & 3rd Aug.

98065

Winston Williams

2nd & 3rd Aug.

2012080

Mahsa Babarahmati

2nd & 3rd Aug.

Cristina Mendoza De Lira

2nd & 3rd Aug.

Jovie Viana

5th & 6th Aug.

29069

Annaleen Soriano Pimentel

5th & 6th Aug.

2010017

Ma Bernardita Fajardo Docog

5th & 6th Aug.

2013288

Sherin ali Mohamad Ahmad

5th & 6th Aug.

5th & 6th Aug.

2011077
2014103

Zahra Hussein Amir

Anand Gobbur

5th & 6th Aug.

2012202

Raja Muhammad Abdul Rehman

5th & 6th Aug.

29194

Grace Fayloga Bulalacao

5th & 6th Aug.

2010032

Dianne Margarette Natividad

5th & 6th Aug.

2011195

Rasheed Koyakkot

5th & 6th Aug.

9998144

Maureen Zulueta Reyes

5th & 6th Aug.

2015089

Cristina Mendoza De Lira

5th & 6th Aug.

2011139

Thayeeb Pazhaya Pattillath

5th & 6th Aug.

26017

Mohammad Abdallah A. Ghawanmeh

5th & 6th Aug.

10213

Feedback Fo

Position

Executive Assistant - Event & hospitality Services division

Executive Operations - Event & hospitality Services division

Operations Executive - Event & hospitality Services division

Executive Assistant - Internal Audit Division

Production kitchen Executive - Event & Hospitality Services division

Commercial Officer - Event & Hospitality Services division

L & D Specialist - Corporate Operations Division

Recreation Coordinator

PA to SVP & Business support executive Event and Exhibition management division

Revenue & yield management officer - Real estate division

Receptionist - Real estate division

Sales manager - Event and Exhibition management division
EPM Consultant - Corporate operations division
Administrator - fleet - Event & Hospitality Services division

Auditor - Internal Audit division

Receptionist - Apartments - Real estate division

Government Relations Administrator - corporate operations division

Administration Executive - Event and Exhibition management division

L & D Specialist - Corporate Operations Division

Business analyst - Corporate operations division

Operations manager - Event and Exhibition management division

Feedback Form of DWTC Training Program

On the scale from 0 (being the lowest / worst)

Time

What was your knowledge and skills level of

the subject before
attending the program ?

7:49

8:29

8:30

8:30

8:00

8:20

8:30

8:10

8:20

8:20
8:30

8:30

8:10

8:15

8:30

8:30

8:35

4
6

ning Program

le from 0 (being the lowest / worst) to 10 (being the highst / best)

Whats is your knowledge & skills level of
the subject after
attending the program ?

10

10

9
9
9

Please rate the following aspects of the c

0 (being the highst / best)

How likely would you recommend
this program to
another colleague ?

10 ( The way of introducing was excellent )

10 ( As this program can & is applicable

for all because its the basic)
10 (its highly informative &
will be applicable to my job)

10 ( Very informative training)

8
10 ( very useful & good expensive
to view all your knowledge
& add new information)
10 ( This training is applicable to all
colleagues handle admin work.)
10
(Brilliant trainer with brilliant knowledge)

8 (this is helpful course for busines)

10

10

10

10 (The training help me to improve

my writing style to apply the
modern way of report writing)

10

10 (it is very nice & knowledgable)

10 (have learn a lot on this

training which I can pply
on my communication

10 (very good training program however it

is similar to PA master class
9 (I have learned the best practice
with an eye opened to
avoid common mistake)
10 ( more about business & official writing )
9

e rate the following aspects of the congress

How likely would you recommend
this Trainer to
another colleague ?

What would you recommend

to improve
about this program ?

10 ( Her way is excellent )

10 ( Applicable to people
for all walk of life)

N/A

10 ( highly recommended)

More activities & videos

10 (Heather is a very effective trainer.

Learned so many things
from her in 2 days. She answers
our queries without hesitation)

10 ( she is knowledgeable
& transfer useful information )

N/A

10 ( Very knowledgable & sharing

her own experience as a PA )

N/A

10
(very much recommended)

N/A

9 (she is knowledgable & a

pleasant speaker always
writing to help & share)

PA master class & excellent bus

writing are
almot the same subjects

10 (She is an ideal facilitator

that corrects personally)

10

Everything was perfect

& clean.

10

10 (the trainer provided with very helpful

techniques
to improve our business writing)

10 (she is very informative & will

enhance your email etiquette.
10 ( Interesting & useful )

10 (she is uniquely
effective facilitator )

10 (approachable , knowledgable &

share everything on her
personal experience)

N/A

9 (Prasentation skill
& depth knowledge
10
10

More about persuasive

writing being sales person.
I personally need more on that.

What are the key three

things you learned
in the program ?

What will you start doing

differently after
attending this program ?

* High EA skills
* Dealing with different types of
managers
*Listing well & more than talking

* Arrange
* Listen
* Think positive

* Keep on learning
* Active listen
* Be calm & positive

Take less stress

Our role is important to

the success of organization

* Be an emotionally intelligent
worker
* Build network & rapport with
colleagues

* Improve emotional intelligence

* Take control of things when out of
hands.
* Better PA

Be more positive, enthusiasm &

productive EA. Will try to
minimize distractions

How to have better understanding

about our responsibilities
about our position.

Improve by practicing
the training course.

* confidence
* Time management
* Leadership

To review all information

which I learnt

* Emotional Intelligence
* Assertiveness
* Prioritiy

Schedule my daily taks.

Avoid being passive & aggressive

* Being Assertive
* Being Confident
* Being a Leader

Being prepared all the time

* Remove business ditches

*Turn negative things to positive
*Keep it short & simple

Practice & apply my learnings

*Contemparory way of business

writing
*a systematic way of preparing a
report

Avoiding old fashioned words

*How to be more professional

in email writing
*Use correct words in writing

Be more proffesional in email

writing & communicate
the email sentence

* Better communication , business

writing, skills.

To make sure to keep

proof reading

* Identify common mistakes in

business writing
* Proof reading techiniques to be a
better minute taker
* writing better reports turning bad
news into good news

Improving my style in
writing report

Do's & dont's in writings email.

Negative turn into positive way

*Avoid using clich's when

sending email
*effective writing

*Email writing
* MOM
* Report

To avoid negative words

in letter , email etc.

* tips on writing minutes of meeting

* avoiding mistakes
* overal improvement of writing
/ communication skills

* Improve the template

template business studies
*Be positive in communication

*Proper usage of punctuation

* Business discussion
* Tips of proof reading

Avoid using negative words & will

not forget the subject
from any communication.

How to turn negative letter

to communicate positively

Practice ends with better mail

* Report structures/frmaework
*effective emails

* Review my reports &

email communications
* Practice proof reading

Whats other programs do

you think you will benefit
from attending? Why ?

Any other
comment ?

N/A

It was good 2 days

season
with investing time

Thanks !
Great program

Business writing

No Excellent
Experience

N/A

Effective Business writing

Thank you so much
for this opportunity.
Project management /
Excel (advanced)

More interactive
group activities

A very informative
meeting

Minutes taking

Overall is excellent

Microsoft Excel

Negotiation Skill

Thank You