SYNOPSIS

ICICI BANK

ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its
wholly-owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to 46% through a public
offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in
fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal
2001, and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI
was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of
Indian industry. The principal objective was to create a development financial institution for providing
medium-term and long-term project financing to Indian businesses.In 1999, ICICI become the first Indian
company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE.
ICICI Bank currently has a network of 3,845 Branches and 12,012 ATM's across India.

ICICI Bank offers a wide range of banking products and financial services to corporate and retail
customers through a variety of delivery channels and through its group companies.

PRODUCTS OF ICICI BANK

Saving Account

Family Wealth Account

Home Loans

Car Loans

Foreign Exchange services

Lockers

Demat Account

PUNJAB NATIONAL BANK

With more than 120 years of strong existence and 6081 total branches including 5 foreign branches, 6940
ATMs as on Mar14, Punjab National Bank is serving more than 8.9 crore esteemed customers. PNB,
being one of the largest nationalized banks, has continued to provide prudent and trustworthy banking
services to its customers. The Bank enjoys strong fundamentals, large franchise value and good brand
image. To meet the growing aspirations of the people and compete in these tough conditions, the Bank
offers wide range of products and services.
n terms of accolades, PNB has been adjudged as the Most profitable Bank amongst Public sector banks
by Financial Express and Ernst & young survey on Indias Best Bank. Globally, 'The Banker' Magazine,
London has ranked PNB at 170th position amongst World's Top 1000 Banks in 2013, up from 175th
position in 2012. Forbes Magazine has placed PNB at 668th place amongst 2000 global giants.

Products and Services offered by PNB

Foreign Currency Non-resident Deposit A/c Scheme (FD)

Non-resident External Deposit A/c Scheme (SB/CA/FD)

Non-resident Ordinary Deposit A/c Scheme (SB/CA/FD/RD)

Foreign Inward Remittances Rupee Drawing Arrangements / Speed Remittances with Exchange
Houses

Money Transfer Schemes

PNB-NRI REMIT Scheme

Exchange of Foreign Currency Travellers Cheques/Notes

World Travel Card

Buyers / Suppliers Credit against Imports into India

Letter of Guarantee (issued on behalf of foreign bank)

Precious Metal Business (on consignment basis)

Gold (Metal) Loan Scheme for Domestic Jewellery Manufacturers.

ECGC Bank assurance - Selling of policies to exporters.

OUR EXPERIENCE
As per our visit in both of these banks we have seen that both branches have a very good
environment and the work area provided is satisfactorily handled. Within branches there are
different counters made for different works and there is a special cabin for customer grievances.
The difference is that only in PNB there is a cash dispenser machine that is there at the entry of
the bank and it is crowed and no management of the customers are done properly but in ICICI it
was well organized fully and there is a special May I Help You Desk containing all the necessary
details and forms. All the customers are hadled properly on one to one basis and full guidance is
provided to them, special attention is given to the old persons visiting the branch and many
others. Full attention and importance is given to customer service in ICICI but in PNB there is no
presence of it.