CHETAN VATSYAYEN

#111 Sneh Niwas •Shivalik Vihar, Block S Chandigarh 160130 • c.vatsyayen@yahoo.com • +91.988.895.6413
Strategic Business Development / Product Development/ Project & Operations Management

Dynamic, entrepreneurial Business/Product Development strategist with a 9+ year record of achievement and
demonstrated success driving growth while providing industry leadership in highly competitive markets.
Experienced professional with a successful career in banking, business development, and Operations.
Tenacious in building new business, securing customer loyalty, and forging strong relationships with external
business partners. Created new products & built new businesses. Specializing in high growth, start-up, and
turnaround situations in Niche BOP Segments. Extensive product knowledge coupled with creative ideas for
product applications and a solid history of sales success. Strong analytical and planning skills, combined with the
ability to coordinate the efforts of many to meet organizational goals.

Core competencies include:

• Strategic Market Positioning
• Solution Building Strategies
• Product Development
• Project Management
• Business Development
• Multimillion-Dollar Negotiations • Team Building
• High-Impact Sales Presentations • Highly Motivated
• Organizational Leadership • Goal-Oriented
• Sound IPR knowledge • Technical Background
• Vast compliance and liaison exposure • Key Client Retention

PROFESSIONAL EXPERIENCE
Sr. Executive Assistant (Virtual), 2008-2010
Client Identity Confidential
Client was the vice president, under legal obligation of not divulging personally identifying details.

Provided high-level Executive and Administrative support by conducting in-depth research, preparing statistical
reports, handling information requests, and performing some other critical functions such as preparing confidential
correspondence, receiving/ managing sensitive information and data, arranging conference calls, and scheduling
meetings, also trained and supervised lower-level clerical staff. A significant part of the time was spent organizing
(filing or storing electronically) information for quick and easy retrieval, scheduling meetings and appointments,
managing office affairs, receiving and disseminating information via telephone, email and other means. Directly
controlled and lead the offsite Internet Marketing, Tele-Sales, Inside Sales, Accounting and Payroll teams.

Selected Achievements:

♦ Acted as a SPOC (Single point of contact) in a 3.5 million all cash portfolio accusation.
♦ Independently managed and handled the PR chores (in the electronic media)
♦ Became authorized for direct interaction and consultation with the legal consultants.
♦ Optimized the Internet Presence of the organization and achieved highest page ranks for several critical and
strategically important Keywords by managing an 8 member strong Internet Marketing and SEO team
♦ Successfully transitioned and outsourced the entire accounting and payroll functions for the client.

Senior Manager, BPO Operations, 2007-2008

Manager, Operations, 2005-2007
Excel Callnet Pvt. Ltd. Chandigarh, India
Excel Callnet Pvt. Ltd is a successful pioneer in providing offshore Contact Centre and BPO Services.
Oversee all Operations and business development functions, including new product rollouts, key account
management, customer relationship development, contract negotiations, and order fulfillment. Hold P&L and budget
responsibilities. Provide cross-functional team training, coaching, and mentoring. Direct control of all Processes,
Managers and Functional Departments in the organization. Design, implement, and adjust various processes and
project plans and programs for new products, with a focus on building new Verticals. Setup and Headed the Project
management Office (PMO) to Monitor projects from proposal letter, questionnaire development, word processing,
production, distribution, and return through validation checking, coding, keypunching, data processing, Service
Delivery and final report etc.

Continued…
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Selected Achievements:

♦ Instrumental in setting up a new SBU Global Business Processing, Inc. which has strong presence Vertically
as well as Horizontally in the BPO Industry.
♦ Lead a Strong product development team which rolled out several innovative Products and Services.
♦ Setup and successfully ran a 100% paperless and BS 17799 complaint, state of the art Mortgage
Processing Operations with a dual shore model for higher efficiency and customer satisfaction.
♦ Developed 8 Trade Marks, registered over a dozen Copy rights and managed the entire knowledge bank
and intellectual Property of the Organization.
♦ Built a successful industry 1st 100% Inside Sales team for International Business Development.
Relationship Manager, Retail Assets (Mortgages) 2004-2005
SCFL (a group Co. of Standard Chartered Bank), Chandigarh, India
Standard Chartered has a network of over 1,400 branches in more than 50 countries across the Asia
Pacific Region, South Asia, the Middle East, Africa, Europe and the Americas.
Reporting to the Regional Sales Manager, Lead the Chandigarh territory for Mortgage Sales, primarily selling flagship
innovative product “Home Saver”. Area Managers position accountable for soliciting business accounts and
developing strategic alliances with clientele, develop tactics to increase retail assets and profitability within a territory
consisting of six Direct Marketing Associates (DMA’s) throughout the territory, simultaneously maintaining the Product
Mix, Quality of Retail Assets Business and delinquency levels. Devised and implemented innovative marketing ideas
and promotional sales events to further grow market share. Analyzed financial statements and pertinent information to
determine creditworthiness of prospective customers. Counseled corporate clients and high net-worth individuals with
regard to their borrowing needs. Cross-sell banking services and products to clientele. Responsible for channel/end
-user sales development, new market identification and penetration, and large-scale contract negotiations. Monitored
operational performance of DMA’s to ensure alignment with corporate profit goals.

Selected Achievements:

♦ Proactively approached and captured 15% of the market share with a small team of only 14 Sales
Associates within 8 months of launch in the region.
♦ Area consistently ranked #1 and /or 2 in company sales for four consecutive months.
♦ Designed and led training and team building seminars later adopted as company-wide standard for Sales
Channels.
♦ Impacted revenue by over 150% through continual communications and liaison efforts with both DMA’s
/sales team members and the Credit/Underwriting Department.
♦ Made the location 100% BCP and DARP complaint within 6 weeks of launch

Team Leader, Cross Sell Channel 2003-2004

ICICI Housing Finance Co Ltd. (part of the ICICI Bank)-Mortgage Retail Assets
ICICI Bank is India's second-largest bank with total assets of Rs. 3,446.58 billion (US$ 79 billion) at March
31, 2007 and profit after tax of Rs. 31.10 billion for fiscal 2007.

Reporting to the Area Sales Manager, Supervised the sales achievements of the “Cross Sell” team on the daily basis
by working closely with the sales force in every area. Ensuring that the monthly and annual sales targets are met.
Better understand the issues, work with the teams and identify adding value opportunities planning for the month and
year target & ensuring the achievement of the same in a predetermined manner. Creating new segments & ideas to
sell the products Motivate sales team, Recruit Sales Representatives and train them, create / manage strategies,
market research, various sale MIS, handling & expanding referral channels and Tracking Sales Performance. Network
with high net worth clientele of the bank to garner more business.

Selected Achievements:
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♦ Established the banks 1st Cross Sell Team, which was the most profitable channel for the Retail Asset
operations (Mortgage Sales).
♦ Increased Branch sales by 70% in 2004

Manager, Operations & Service Delivery 2002-2003

Karen-intl Inc, Temecula CA
Karen-intl was an approved and select supplier to the DLA and other US military/ defence establishments.

Built and developed the entire offshore Service capability from Scratch for sale to the DLA (Defense Logistics Agency).
Planned, Coordinated and Facilitated sales training for sales representatives and research and logistics training for BD
team. Developed new vendors, channel / logistics partners and lead the BD, R&D, Logistics and Development teams.
Bore P&L responsibility for the entire operations.
Selected Achievements:
♦ Managed creation of high-profile HATP (High Availability Transaction Processing) solution, supervising
development teams working in multiple locations.
♦ Spearheaded creation of four new departments/ Cells- Business Development, Research &
Development, Logistics and Development.
♦ Made India operations live within two weeks of initiation
♦ Achieved break even on the project with 60 days of go live
♦ Increased sales to 250% of weekly average of the US office.
♦ Increased the line card and award’s list consistently
Assistant Manager, Operations, 2000-2002
Network Administrator, 1999-2000
ANCO (Anand Nishikawa Co. Ltd.) Chandigarh, India

ANCO has been manufacturing Specialty Rubber Products for over a decade. It is through the proven
quality and advanced technology of its products that the list of clients includes illustrious names like Suzuki,
Honda, Toyota Kirloskar, Volvo India Ltd, General Motors, and Indian Railways.

Coordinated and obtained all Central, state, and local regulatory Industry approvals, primarily from the STPI. An early
exposure to liaison, Manage and Build a SBU were the highlights of this engagement. Was responsible from feasibility
analysis to developing business plans to execution. Vendor Selection, Interfacing with corporate planning, Operations,
Finance, and Legal departments of the organization to meet Project requirements were amongst the responsibilities
handled.

Selected Achievements:

♦ Setup a 100% EOU (Medical Transcription SBU) - ISA Sofftech Solutions Pvt. Ltd.
♦ Managed due diligence requirements and governmental / STPI approvals throughout the Project.
♦ Secured all Green Card (STPI) /IEC (DGFT) / Customs and other clearances etc.
♦ Hand selected employees from IT, BPO & Medical Transcription Industry to build a Team for carrying
out Project activity, developing reports, document systems, procedures and processes, and recommending
appropriate solutions.
♦ Created company policies and procedures governing corporate security, email and Internet usage,
access control, and incident response.
♦ Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP)
Plans for corporate sites throughout India
♦ Handled site selection and layout, defined design criteria, completed initial planning and cost estimates,
and raised funds from PSIDC (Punjab State Industrial Development Corporation).
♦ Negotiated real estate documents and consultant contracts.
♦ Achieved the best in the Industry outputs and efficiency using production and motivational tools
♦ Aligned all Processes to achieve the ISO 9001:2000 Certification
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EDUCATION & TRAINING

Master of Business Administration (MBA), 2008 –Sikkim Manipal University-India

Bachelor of Arts (BA- Hons), 1999 –Punjab University-Chandigarh, India
Professional Development Courses:
Project Management using M/S Project Professional
Microsoft Certified Professional (MCSE) old track
PG Member All India Management Association (AIMA)