Michael B.

McNew
Email: macndose21@juno.com
4501 Drake Lane Apt. 714
Fort Worth, Texas 76137
Arlington, Texas 76006
Phone: (817) 475-9589

Objective

My objective is to make a career change utilizing my funeral experience, training, leadership and
relationship development skills in becoming an intricate part of a reputable company. I am
solutions-focused, teams oriented and have the ability to successfully analyze and support
individual requirements through identifying deficiencies, potential opportunities and developing
strategies to meet departmental maximum potential.

Experience

December 2009 – Present: Universal American – Hurst, Texas

Insurance Agent
•Call and meet with individuals to discuss all their respective medicare advantage options as well as any
insurance needs.

January 2004-December 2009: Shannon Rose Hill Funeral Home – Fort Worth, Texas
Assistant Funeral Home Manager

•Coordinate all aspects of the funeral services, including but not limited to minister directives,
musicians, florist and roles and duties of funeral home staff. Directing the service as a whole,
gaining confidence of the family while gathering all pertinent information identifying and
focusing in on the unique needs of each family assisting them in making financial decisions
based on clear presentation of product and pricing.
•Manages departments responsible for death certificates and insurance policies and follow-
through for each case.
•Work closely with all departments
•Manage 5 employees
•Part of an educational team chosen to hold regular training classes for new-hire drivers on
proper procedures and expectations for five area funeral homes

November 2000-January 2004: Arlington Funeral Home – Arlington, Texas

Funeral Director

•Coordinate all aspects of the funeral service, including but not limited to minister directives,
musicians, florists and roles and duties of funeral home staff. Directing the service as a whole,
gaining confidence of the family while gathering all pertinent information identifying and
focusing in on the unique needs of each family assisting them in making financial decisions
based on clear presentation of product and pricing.
•Performed removals at places of death
•Counseled families with pre-need planning, cemetery property and marker sales

August 1997-November 2000: Shannon Rose Hill Funeral Home – Fort Worth, Texas
Funeral Director
 •Coordinate all aspects of the funeral service, including but not limited to minister directives,
musicians, florists and roles and duties of funeral home staff. Directing the service as a whole,
gaining confidence of the family while gathering all pertinent information identifying and
focusing in on the unique needs of each family assisting them in making financial decisions
based on clear presentation of product and pricing.
•Sales which included both pre-need funeral plans and plots, as well as products needed for the
service
•Counseled families with decision process
•Managed departments responsible for death certificates and insurance policies

April 1996-July 1997: Sun City Tanning Salon – Amarillo, Texas

Owner and Operator
•Purchased equipment, inventory and supplies
•Handled all advertising
•Developed all marketing strategies
•Managed six employees

June 1984-April 1996: N.S. Griggs and Sons Funeral Home – Amarillo, Texas
•General maintenance
•Served funeral director apprenticeship while receiving funeral director’s license
•Attended mortuary school
•Promoted to assistant manager
•Duties included inventory control, employee relations, training and human resource
management
•Met with and counseled families
•Became a funeral director
•In charge of preparation room including supplies
•Assisted families with pre-needs on a walk-in basis

Education

AIU (American Intercontinental University) online. Graduated December 2007 with Associates in
Business. Graduated December 2008 with a Bachelor of Arts with a concentration in management

1988-1989: Dallas Institute of Funeral Service – Dallas, Texas

Licensed Funeral Director and Embalmer. Class rank: 4/196, GPA: 4:0

Skills

Microsoft Office Suite, Sales, Managing multiple employees, Human Resources, Purchasing, Inventory
Control, Advertising, Merchandising, Training new employees

References

Available upon request