A. HOSPITAL FACILITIES 10 out of 13 or 76.9% of respondents said they were highly satisfied with hospital facilities. On the other hand 2 out of 13 or 15.4% of the respondents were very satisfied with the hospital facilities. Moreover 1 out of 13 or 7.7% of the respondents were unsatisfied with hospital facilities. In addition there were no complaints or unsatisfied clients with regards to hospital facilities. Furthermore one of the respondents suggested to enlarge the table size on the ward and to add television. The respondent also suggested further that IV stands should be with wheels so that it would be more convenient to carry. B. WAITING TIME 7 out of 13 or 53.8% of the respondents said they were highly satisfied with the waiting time. On the other hand 5 out of 13 or 38.5% of the respondents were very satisfied with the waiting time. Moreover 1 out of 13 or 7.7% were satisfied with the waiting time. In addition there were no complaints or unsatisfied respondents with regards to hospital waiting time. C. NURSING SERVICES 9 out of 13 or 69.2% of the respondents said they were highly satisfied with the nursing services, whereas 4 out of 13 or 30.8% were very satisfied with the nursing services. Moreover there were no complaints or unsatisfied respondents with regards to hospital nursing services. In addition one of the respondents appraised the immediate patient assessment and accommodation made by the physicians and nurses. Moreover one of the respondents said that the staffs and physicians were cool. D. FOOD 11 out of 13 or 84.6% of the respondents said they were highly satisfied with the food services. On the other hand 1 out of 13 or 7.7% of the respondents were very satisfied with the food services. Moreover only 1 out of 13 or 7.7% of the respondents were not satisfied with the food services. In addition there were no complaints or unsatisfied respondents with regards to food services. E. CLEANLINESS 6 out of 13 or 46.2% of the respondents said they were highly satisfied with the cleanliness of the hospital premises. On the other hand 6 out of 13 or 46.2% of the respondents were very satisfied with the hospital cleanliness.
KAPATAGAN MEDICAL CLINIC
Brgy. Kapatagan, Digos City, Davao del Sur
Moreover 1 out of 13 or 7.7% of the respondents were unsatisfied with the
cleanliness of the hospital premises. F. VENTILATION 11 out of 13 or 84.6% of the respondents said they were highly satisfied with the hospital ventilation, while 2 out of 13 or 15.4% of the respondents were very satisfied with the hospital ventilation. Moreover there were no complaints or unsatisfied respondents with regards to hospital ventilation. G. LIGHTING 10 out of 13 or 76.9% of the respondents said they were highly satisfied with the hospital lighting, while 2 out of 13 or 15.4% of the respondents were very satisfied with the hospital lighting. On the other hand 1 out of 13 or 7.7% of the respondents were fairly satisfied with the hospital lighting. Moreover there were no complaints or unsatisfied respondents with regards to hospital lighting. H. PHYSICIAN/ DOCTORS SERVICES 9 out of 13 or 69.2 of the respondents said they were highly satisfied with the physicians services, while 2 out of 13 or 15.4% of the respondents were very satisfied with the physicians services. On the other hand 1 out of 13 or 7.7% was fairly satisfied with the physicians services. Moreover 1 out of 13 or 7.7% of the respondents was not satisfied with the physicians services. In addition one of the respondents appraised the immediate patient assessment and accommodation made by the physicians and nurses. Moreover one of the respondents said that the staffs and physicians were cool. I. MAINTENANCE SERVICES 11 out of 13 or 84.6% of the respondents said they were highly satisfied with the hospital maintenance services, while 2 out of 13 or 15.4% were very satisfied with the hospital maintenance services. Moreover there were no complaints or unsatisfied respondents with regards with maintenance services. Moreover one of the respondents said that the staffs and physicians were cool.