1523 35th Street Ensley 404.579.4507 205.383.

1174
Birmingham, Al 35218

Raven Rivera-Mahaffey

Objective Highly motivated, creative and versatile individual with experience in mainframe, database
management. Three years experience in training, supervisor support and coaching and
development. Especially skilled at effective and productive work relationships with staff
and customers. Excellent training and public relations skills. Seeking new venue to further
goals. Energetic self-starter with excellent analytical, organizational and time management
skills.

• Track record for meeting time lines and exceeding qualifications and monthly goals.
Professional • Previous experience as supervisor with handling quality and meeting company goals and
changes in service.
Highlights
• Highly organized and accurate; strong analytic and presentation abilities.
• Provided assistance to supervisor and organized meetings , information and documents
needed for every day and monthly /quarterly reviews.
• Experienced in Word, PowerPoint and Excel documents.
• Exceptional experience as a lead, dedicated and results oriented.
• Trained in Peachtree and QuickBooks Accounting software.

Professional
Experience
2007-2009 Waitress/Trainer Hooters Of America
Responsible for serving customers and delivering food and alcoholic beverages in an timely
manner.
Experienced in mentoring and development of Hooter Girls.
Responsible in safely handling alcohol and food.

2007-2008 Data Analyst Regions Financial

• Experienced in managing mainframe and windows network environment
• Experienced in managing and implementing new programs and procedures
• Responsible for creating and administrating training material for department dealing with
company programs and systems
• Responsible for working with different applications and managing systems for the bank
access at large.

2006- 2007 Supervisor Support / Virtual Helpdesk Teletech Holding Inc .

• Experienced in mentoring and development of agents.
• Involved in keeping abreast of new and changing guidelines.
• Responsible for team meetings
• Agent Coaching and development
• Handled information needed for annual and quarterly reports

2006-2007 Seasonal Temporary Supervisor Victoria’s Secret.

• Responsible for mentoring for the team and facilitating changes in company policy in weekly
meeting.
• Assisted with questions, performing coaching, evaluating and developing associates.
• Trained associates agents on new and revised information related to services product and
 skills.
• Provided associates with changes in quality and evaluated to achieve company goals.

Education
Bachelor of Arts Degree, English Education
Miles College
Expected Graduation: Spring 2011