ENT_MLE_014783 - 8AL020033645DRASA

OmniPCX Enterprise R11.1 Feature List abstract

OXE R11.1 DR4 date target: Beg of November 14
MD1: January 15
MD2: April 2015
MD3: July 2015

Date
2/24/2015
6/10/2015

Ed
22
23

Who
PHD
PHD

Subject
News for MD1 and MD2
News for MD3

productRelease

id

FORM_area

FORM_subarea

headline

oxe R11.1

crqms00000647

Communication Telephony

oxe R11.1
oxe R11.1

crqms00000686
crqms00000662

Serviceability
Infrastructure

Maintenance_Tr
oubleShooting
8242 handset type
Interoperability
ABC interworking R10.0, R10.1.x, R11.0.x

oxe R11.1

crqms00000538

Infrastructure

Interoperability

Appliance Server IBM M5 support

oxe R11.1

crqms00133060

Infrastructure

Interoperability

Boards phase out

oxe R11.1

crqms00000579

Infrastructure

HA

Gateway Board: Ethernet redundancy

oxe R11.1

crqms00000539

Infrastructure

oxe R11.1
oxe R11.1

crqms00000688
crqms00000689

Infrastructure
Infrastructure

Scalability
Interoperability

IP DECT: increase number of handsets

IP DECT: R155 support

oxe R11.1

crqms00000566

Infrastructure

IPv6

IPv6 support for Media Gateway and IP Touch

oxe R11.1

crqms00000578

Infrastructure

Scalability

New remanent sizing

oxe R11.1

crqms00118372

Infrastructure

Scalability

OmniPCX Enterprise Media Services: enhancement:

new product limit

oxe R11.1

crqms00118374

Infrastructure

Topology

OmniPCX Enterprise Media Services: N party

conference support

oxe R11.1

crqms00000516

Infrastructure

Interoperability

OTMS R2.0.x interworking

oxe R11.1

crqms00000519

Communication Telephony

491. Request pending

IBM M5 - Dual Power supply Kit support

OXE barring bypass in case of OT deployment

oxe R11.1

crqms00118392

Cloud

none

OXE compliancy with AMAZON CLOUD

oxe R11.1

crqms00000576

Media

none

OXE Media Services: feature enhancements

oxe R11.1

crqms00000667

Infrastructure

Security

PER 2511: Network user management restriction

enhancement

oxe R11.1

crqms00000663

Communication Telephony

PER 2626: CLI management within ABC network

oxe R11.1

crqms00000668

Infrastructure

PER 2640: Integration Nice-ALE-Genesys

enhancement

oxe R11.1

crqms00133048

Communication Telephony

PER 2650: OXE b-channel load balancing

oxe R11.1

crqms00133045

Communication Telephony

PER 2668: Display calling number and trunk group

name on phone set

oxe R11.1

crqms00000621

Communication Telephony

PER 2700: Auto deletion of call logs

oxe R11.1

crqms00000620

Communication Attendant

PER 2735: restricted direct call to attendant

oxe R11.1

crqms00118385

Communication Telephony

PER 2762: new user display during outgoing call with

SIP application

oxe R11.1

crqms00118387

Communication Telephony

PER 2763: new user display during incoming call with

SIP application

oxe R11.1

crqms00000687

Communication Telephony

Rapid call shift

oxe R11.1

crqms00133053

Infrastructure

SIP deployment on PCS equipped with CS-1

Interoperability

Topology

oxe R11.1
oxe R11.1

crqms00000664
crqms00000562

Infrastructure
Infrastructure

Interoperability
Virtualization

Support of IUU in SIP

Virtualization: ESXi v5.5 support

oxe R11.1

crqms00118370

Infrastructure

Virtualization

Virtualization: KVM support

briefDescription
SIP conformity
8242 is seen as a 400 DECT handset.
Creation of a new handset type for 8242 DECT handset in tools.
Local call log under discussion. Accpetable if device evolution only
Will require AP R155.
Multi-Com Server releases deployment in the same ABC sub-network
Certification of the last IBM platform.
Will cancel and replace the current IBM M4 platform.
T1-CAS & Ground Start boards: low runner for US.
TNLO21: replaced by several TNLO11
VPU6 for 4635: replaced by 4645 or OTMC
Extension Battery rack 48V - 3EH76187AA
Recording box 1 UA / 8 UA - 3BD19160AF and 3BD19218AH
Ethernet redundancy for dual connectivity to data infrastructure
Request for INTIP and GD/GA boards if second port is available.
Rack Dual PS reference from IBM is supported to offer a dual Power Supply solution.
Can be ordered in option or in add-on to M5 Appliance Server
Target: between 3k and 5K per CS
Depends on NEC evolution to limit SIP registration on OXE => inter project.
IP Link and RTP flow concerns for GD3 only.
NOE IP link and RTP flow concerns for IP Touch.
For XL configuration. Actis limitation with current sizing.
No impact on Virtualized offer.
In addition, to address correctly the "common" traffic usage with the minimum of OMS virtual
machine, the following Product Limit evolutions are required:
- 120 VG access instead of 16 (planned with OXE R11.0.1 TR+1)
- 2 x H323 accesses (60 network com)
To be able to replace an Hardware Media Gateway in any full IP/SIP deployment case, the following
OMS evolutions is expected:
6 - 30 party conferences (available from OXE R11.0.1 TR+. ACTIS configuration from November)

Inter-working and non regression qualification between OXE R11.1 and the last OTMS versions.
Notes:
- OXE R11.1 integration inside OTBE R2.1 offer is taken into account in OT project and depends on
OT R2.0.x roadmap.
- OXE R11.1 / OTMS R2.0.x and R2.1 have to be guaranteed as well.
Barring will be handled in OT R2.0.x for OT users.
To avoid mismatches, OXE barring has to be bypassed in this context.

OTEC (based on OXE & OT) must be compliant with AMAZON CLOUD.
During the POC with AMAZON , some issues have been detected and must be resolved if we want to
promote OTEC on AMAZON CLOUD and use AMAZON as a worldwide Iaas provider.
Issue to address in OXE context: Ethernet drivers not compatible with Amazon environment based
on XEN/Citix.
The goal is to deploy OXE and its environment on the virtualized AMAZON environment.
Reminder: Download dynamic Voice Guide feature is available from OXE R11.0.1 TR+.
1 hour per OXE MS.

Feature already available from OXE R9.0. for Sonatrack.

Authorize only the local management access to setup the users settings.
This feature is a protection to avoid a fraud from the system administrator!!
New request: it has to be linked to a specific software lock to avoid a management modification from
the system administrator to setup of the feature availability.
Change CLI in case of external forwarding when the call comes from another node.
GCTI_NETWORK_TIMESLOT CSTA private info.
OXE implementation done. It will require end-to-end qualification with Genesys evolution. Should be
done by AAPP, Genesys or integrator level.
No load balancing for B channel on ACTs
Display calling number and trunk group name on 8038/39, 4038/39 and 8068/4068 and 8082 phones
Automatic deletion of call-log entries which are older than 3 months
New German regulation.
The customer wants, for a number of users, to restrict the calls to the attendants
So, internal direct calls to the attendants are prohibited
Nevertheless, transfer has to be possible, as today
Update the IP Touch display on ringing with the PAI received in the 180 Ringing for an outgoing call
on a private (ABC-F) SIP Trunk Group.
Update the remote set display on ringing by sending a PAI in the 180 Ringing for an incoming call
on a private (ABC-F) SIP Trunk Group.
Available with REX, DECT handsets
GET feature support
Huge existing deployment with CS-1 as PCS would like to evolve towards a SIP carrier connectivity.
Performance tests are required to authorize this kind of deployment.
Sizing will depend on global remanent value

For the OTCS (Contact Center) solution, OXE and OTCS interwork using private SIP trunking
(ABC/F).
Some CC scenarios require to use CSTA correlatorData transported in the IUU in SIP between
OTCS and OXE in both ways.
An IETF draft is attached (Attachments tab) describing how IUU has to be supported in SIP.
IUU can transport something different from a CSTA correlatorData, so a specific encoding has to be
provided in IUU to distinguish a CSTA correlatorData Vs other data.
Re-using what has been done for ISDN is recommended
When CSTA CorelatorData is received/sent using SIP, the CSTA correlatorData has to be transported
in CSTA events/services
Support of the lastest version of VMware
Alternative cheaper solution versus VMware.
Technical step to support a new full SW packaging, including virtualized OXE/OMS components

New

productRelease

id

FORM_area

FORM_subarea

oxe R11.1 MD

crqms00133055

Infrastructure

Scalability

oxe R11.1 MD

crqms00133052

Serviceability

Deployment_In
stallation

oxe R11.1 MD

crqms00133056

Infrastructure

Scalability

oxe R11.1 MD

crqms00133054

Communication Telephony

oxe R11.1 MD

crqms00144262

Infrastructure

oxe R11.1 MD

crqms00151656

Communication Localization

oxe R11.1 MD

crqms00139975

Infrastructure

Scalability

Virtualization

headline

A4645 Product Limit

PER 2858: PCS management simplification with SIP external gateway

Product Limit: 2000 hunting groups

Native Call log on CPU7-2

SIP Product Limit enhancements

Hungarian translation

Vmware evolution: defence mechanism

briefDescription
For hospitality market requiring Voice Mail service with low traffic
Target: 5000 Voice Mailboxes, 30 ports
Availability with OXE R11.1 MD1. Nevertheless, the configuration will be possible from ACTIS of
November.
Current limit (1000) in Business environment is maintained.

The aim of this request is to simplify the management at the Passive Com Server level when local
SIP carrier connectivity is required.
Simplification should avoid managing ARS routes and as much SIP external gateway than PCS.
Planned with OXE R11.1 MD1
2000 instead of 500
Planned for OXE R11.1 MD1 (January 2015)
Product Limit to identify in case of native call log deployment
Number of logs per user could be limited to 20 entries.
Planned for OXE R11.1 MD1 (January 2015)
Increase some SIP product limits to address XL Contact Center solutions, interconnected through
SIP links (Genesys, OTCS):
- 8K SIP endpoints (instead of 5K)
General Availability planned with OXE R11.1 MD1 (January 2015)
Some translations are wrong. Updates have to be provided by local team
When virtual machine is stopped, shutdown of Com Server is done automatically.
Nevertheless, at the end of this shutdown, virtual machine has to stop automatically as well. Not the
case for the moment.

New

id

headline

crqms00133257

PER 2632: (EDF) DISPLAY ON OXE AGENT SET ENHANCEMENT

crqms00151632

PER 3000: Supervision - phone rings even with a saturated CAC

crqms00144047

PER 2901: CDR improvment in case of transit

crqms00139307

IPTouch Security Encryption with OT applications

crqms00138985

NFC Extended Mobility - Call Shift - tandem mode

crqms00138990

NFC Extended Mobility - Routing towards self-service deskphone

crqms00151685

PER 2990: Public SIP Trunking & Call flow support for REFER method

crqms00139290

8088 Deskphone in hospitality mode

Device Management of 8001 Deskphone

crqms00160468

PER 3021: call log enhancement

description
USER EXPERIENCE: (EDF) DISPLAY ON OXE AGENT SET ENHANCEMENT
PER2632

One virtual set is supervided by the sets in a domain with cac value
When a virtual set "ring " , the supervisors sest ring an on of them answers .
When the cac is saturated, the suprvisor set rings , but the call is disconnected after answer because the cas is saturated.
Evolution: set has to avoid ringing when cac is reached.
Has to be available in OXE R11.1 patch (before June 15)
When OXE is used as transit node (with ISDN connectivity in SIP or PSTN), the initial dialing number (remote user) as to be
filled in the CDR
End to end encryption between OXE IP endpoints (Media Gateway and IP Deskphones) with OT applicative server (messaging,
conferencing).
MSM box in front of OT application server is required to offer this end to end service.

The user is equipped of one deskphone and a tandem/remote extension smartphone.

The user can shift an active communication from one device to another one. This operation is transparent for the interlocutor.
Call shift is based on NFC technology, embedded in some Android Smartphones.
Deskphone is equipped with NFC pellet/chip. When the smartphone is closed to the deskphone, call shift is automatic between
both devices
The user is equipped with smartphone supporting NFC technology.
The user can route his/her incoming communication towards a self-service deskphone, equipped with NFC pellet/chip.

New 8088 Deskphone, SIP based to offer OXE hospitality Telephony services.
Same level of service as 8082
8770 Device Management for 8001Deskphone. It can be deployed on OXE in business environment.
This entry device is SIP based and can benefit of OXE Seplos services.
Received calls on analog trunks are not displayed on call log of IP/TDM sets

keyword

State

FORM_area

FORM_subarea

OXE R11.1 MD2

Review

OXE R11.1 MD2

Review

Communication

None

OXE R11.1 MD2

Draft

Serviceability

Monitoring

OXE R11.1 MD2

Draft

Infrastructure

Security

OXE R11.1 MD2

Draft

Communication

Telephony

OXE R11.1 MD2

Draft

Communication

Telephony

OXE R11.1 MD2

Draft

Communication

None

OXE R11.1 MD2

Draft

Terminals

None

OXE R11.1 MD2

Draft

Terminals

None

OXE R11.1 MD2

Committed Communication

Telephony

New

id

headline

NEW

crqms00000563

Virtualization: MSTF Hyper-V virtualization technology support

crqms00138736

Remote dongle via USB/IP box

NEW

PER 3064: Sorting user lookups in OXE integrated with external

LDAP directory

description
Tests, Validations and the Support of the lastest Microsoft Hyper-V Virtualiztion Technology besides of VMware ESXi.
PER 2660
General Availability: planned for mid 2015
Support of Rasperry IP solution to deploy the USB dongle behind an USB/IP box.
Thus, USB dongle can be deployed outside the data center and not locally to the physical machine.
Equipment is not delivered by ALE.
General Availability planned for mid 2015
OV4760 is configured with LDAP directory for user lookups. User contacts are stored in the OV4760 LDAP directory and OXE is configured to
overflow contact searches to the OV4760 LDAP directory.
When users make contact lookups from different sets (reflex, TDP, IP Touch) by typing the last name (family name) on the set and the LDAP
results shown by OV4760 LDAP directory have to be ordered by the first name and not randomly.

keyword

FORM_area

FORM_subarea

OXE R11.1 MD3

Infrastructure

Virtualization

OXE R11.1 MD3

Infrastructure

Virtualization

OXE R11.1 MD3

Infrastructure

productRelease

id

headline

OTCC_SE 10.2

crqms00007524

CCS Management of OXE voice guide

OTCC_SE 10.2

crqms00133253

HIGH AVAILABILITY: CCA & CCS HIGH AVAILABILITY (ENH) (Servers part)

OTCC_SE 10.2

crqms00007508

Increase number of agent personal greeting (PER 397)

OTCC_SE 10.2

crqms00133247

Obsolescence: CCA Server ready for Windows 2012 Server

OTCC_SE 10.2

crqms00133252

Obsolescence: CCS & CCA clients ready for Windows 8.1

OTCC_SE 10.2
OTCC_SE 10.2
OTCC_SE 10.2

crqms00133246
crqms00133245
crqms00133244

Obsolescence: CCS Excel 2013 Support

OFFER: SUPPORT OF OTBE 2.1
OFFER: SUPPORT OF OXE R11.1

OTCC_SE 10.2

crqms00007510

OTCC-SE: Product limits enhancements

UPDATE OTCC_SE 10.2

crqms00133256

USER EXPERIENCE: (EDF) Call ROTATION when AGENT is not answering to a

SUPERVISED TRF CALL

OTCC_SE 10.2

crqms00133255

USER EXPERIENCE: (EDF) SUPERVISED TRANSFER FORBIDDEN if NO

AGENT IMMEDIATELY available

OTCC_SE 10.2

crqms00133254

USER EXPERIENCE: CCA PARTNER BAR EXTENTED FROM 20 to 40 AGENTS

DISPLAY

OTCC_SE 10.2

crqms00133251

USER EXPERIENCE: CCS Look & feel refresh (Enhancements)

briefDescription
Improving way to manage voice guide in OXE by CCS
Customer requirement (Nx1 France / Stphane Bubenicek)
- Import audio files (.wav) from CCS
- Associate audio files/names/OXE voice guide IDs
- upload voice guides from CCS to OXE
See Content Tab for some detail

The max number of connected agents is now 2000 since OTCC-SE 10.1.1
The max number of declared agents is 5000.
Currently the max number of agent personal greeting is 1000 and should be increased to the max number of declared agents 5000.
So the request is to increase the max number of agent personal greeting to 5000 but also limited to the max number of remaining free
voice guides when including all OXE system voice guides.
The total of vg on OXE is 6000 including all voice guides of the system.
Planned for OXE R11.1 MD1 (January 2015)
CCA Server (OTS, ACAPI ..) ready for Windows 2012 Server (IF NOT SUPPORTED IN PREVIOUS MAINTENANCE RELEASE)
CCS & CCA clients ready for Windows 8.1
Obsolescence: CCS Excel 2013 (IF NOT SUPPORTED IN PREVIOUS MAINTENANCE RELEASE)
SUPPORT OF OTBE 2.1
Support of OXE R11.1

end-customers requiring product limits enhancements: AVIVA, MMA, BANQUE DE FRANCE, EURO INFORMATION.
Enhancement of product limits linked to OXE IP centralization.
Increasing Pilots/Wq/PG for Configuration/Monitoring/reporting
Moving 150 to 450 PGs / CCS Mono-site and per OXE
Moving 450 to 900 PGs / CCS Multi-sites and for multiple OXEs
Moving 200 to 600 Pilots / CCS Mono-site and also per OXE
Moving 600 to 900 Pilots / CCS Multi-sites and for multiple OXEs
Moving 200 to 600 Queues / CCS Mono-site and also per OXE
Moving 600 to 900 Queues / CCS Multi-sites and for multiple OXEs
Moving 30 to 50 PGs for each Queue / CCS Mono-site and also per OXE
Moving 20 to 30 Queues for each Pilot / CCS Mono-site and also per OXE
Increasing the number of agent per PG
Moving 100 to 300 declared agents per RSI group or CCD group (!! 1000 pour RSI)
(EDF) Call ROTATION when AGENT is not answering to a SUPERVISED TRF CALL
PER 2633
Availability: OXE R11.2 MD3
(EDF) SUPERVISED TRANSFER FORBIDDEN if NO AGENT IMMEDIATELY available
PER 2634
CCA PARTNER BAR EXTENTED FROM 20 to 40 AGENTS DISPLAY
e-SR 1-158457971
USER EXPERIENCE: CCS Look & feel refresh (Enhancements)
TO be analyzed with Alex & Sergey