Profiles @ MSIL

TALENT ACQUISITION TEAM

Human Resources
2013-14

Profiles @ MSIL

2013-14

1. Production Cluster
Production Engineering Division
Production Engineering (PE) Division is one of the key Divisions of the company which is responsible for
setting up of New Vehicle/Engine Plants and modification of the existing facility to produce vehicles as per
marketing requirements.
Production Engineering plans the process and establishes the set-up for transforming the designed product
prepared by Product engineering team into a manufactured commodity.
It aligns with the long term strategy of Maruti by proactively planning facilities for meeting future volumes
and model mix in the most productive and efficient way.
Production Engineering Division is divided into different areas operating across multiple plant locations. It
carries out the entire project engineering for new models/modifications. Its role includes preparing project
reports, selection of process, preparing plant layout & equipment list, providing budget estimates, carrying
out cost benefit analysis, selection of equipment/supplier, technical and commercial evaluation, ordering,
installation and handing over of facilities to production.
The entire range of engineering subjects can be applied to the vast arena of manufacturing set-up here,
starting from raw-material like Steel Coils, Ingots (of Aluminium), Plastics Pallets, etc. being processed
through different processes like Pressing, Welding, Painting, Injection Moulding, Die Casting, Heat
Treatment, Forging, Machining, Assembly, etc. to convert to finished product or Vehicle.
This set-up will present different challenges in terms of design versus constraints, demand versus resources,
deadline versus quality of job, which will use the technical basics of an engineer accompanied by optimum
decision and risk minimization.
This will act as a ground to nurture and groom the young engineers into a seasoned professional.
Engineers here are exposed to working on both the technical & commercial aspects, interacting with
different departments (like Supply chain, Product engineering, Marketing, Production, Finance, etc.) within
MSIL, in addition to Suppliers, SMC engineers to name a few.
They will be exposed to a wide variety of work & environment from working on shop-floor with workers to
technical/commercial discussions with CEO of manufacturers.
They will be given various opportunities to visit manufacturers within & outside country and can keep
abreast with technological developments across the globe.
Production Engineering Division, comprising of a mix of enthusiastic youngsters and experienced
professionals, awaits young engineers with challenging opportunities and a gratifying career ahead.

Profiles @ MSIL

2013-14

2. Quality Cluster
Quality Assurance Division
Quality Assurance (QA) Vertical is responsible for ensuring Quality in Regular Models & Development, Evaluation,
Testing of Components & Vehicles of New models for India and other Export countries. The Engineers are involved
in all the aspects of Quality of our Products, Processes and Systems.
New Model Planning team lays down the detailed schedule of the project and targets are assigned to different
teams. The targets include Quality, Performance, & Development cycle.
The Testing team undertakes rigorous testing activities to evaluate the performance of the Component at system
level and at Vehicle level. Their role is critical for testing and evaluation of the test results.
QA also ensures that good Quality parts from our Suppliers are fitted on line. To improve the level of our Suppliers,
Quality Assurance also guides them to improve their processes, Systems and upgrade the Quality of their parts.
In Maruti manufacturing Plants, the Quality Group is responsible in ensuring that Vehicles produced with robust
Quality are delivered to the customers. Similarly, Market Quality Group ensures that Customer Vehicle Quality
feedback is resolved in the shortest possible time.
QA team proactively handles potential Quality issues. Technical Analysis of defects and implementation of
corrective measures ensure robust Quality. Engineers often work in Cross Functional Teams with members of
other areas. Thus, being a part of QA Vertical calls for hands on working, an innovative mindset and ability to learn
quickly.
Young engineers in QA upgrade their technical skills based by learning about the Products, Processes,
Technologies and Systems. Engineers are exposed to working on new products and in handling the Quality issues
from both the Domestic and Foreign Markets and issues related to Suppliers including overseas suppliers.
Exposure includes dealing with Customers, Dealers, Suppliers, Plant Production and handling System innovations.
Appropriate Internal and External trainings including trainings at Japan are provided based on the Job
requirements.
Since maintaining & upgrading the Quality is complex activity, various QA areas deal with the same:
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Market, In-house Plant Quality and Quality Systems

New Model Vehicle Testing & Evaluation
New Model Part Development
Regular Supply Part Quality
Vendor Upgradation

Each one of these areas is equally important for Maruti. A fresh engineer joins one of the above based on his
branch and business requirements. Also there is a Policy of Job Rotation where an engineer gets cross functional
exposure in the later stages of his career.
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Profiles @ MSIL

2013-14

QA at MSIL is growing rapidly. A world class Test track and Test labs are being built to test a vehicle to any kind of
requirement. Learning opportunities abound and an open culture encourages striving for growth and excellence.
Besides work, participation in other activities like Sport events, Quiz and Events coordination contributes to
individual personality growth. The QA Top Management interacts directly with young people for guidance,
discussions and listening to their suggestions.
A unique opportunity of being a part of a World Class Quality Company welcomes the young Engineers to Maruti.

Profiles @ MSIL

2013-14

3. Engineering Cluster
Engineering Division
Engineering vertical is responsible for design and development of new models for India and other export
countries. They get involved in the model development cycle right from the concept stage, where based on
market survey the basic style and features are frozen.
Planning team lays down the detailed schedule of the project and targets are assigned to different teams.
The targets include Quality, Performance, Weight, Cost and development schedule. A design engineer then
develops the component design and checks against quality and performance parameters. They utilize high
end software platforms like UG-NX for design, Abaqus, hyper mesh for CAE, Star CCM & Field View for CFD
and Enovia for project management. This drives a development engineer to start working with national and
international suppliers with high technology competence to decide the manufacturing process at an
optimum cost and meeting the quality requirements.
Finally, the testing team undertakes rigorous testing activities to evaluate the performance of the
component at system level and at vehicle level. Their role is critical as they just not test the
components/vehicle using instruments, but also conduct subjective analysis to understand the elements like
noise & vibration.
Till the time, a vehicle reaches Start of Production (SOP); everyone is contributing to ensure that the vehicle
is world class. And even after SOP they work together, whenever a market problem is reported. Thus, being
a part of engineering vertical calls for working with own hands, innovative mindset and ability to learn from
failures.
Coming at a very young age, engineers need to hone their technical skills over 2-3 project cycles, working
their own hands, learning the basic and advanced product, material and manufacturing technologies.
Engineers are exposed to working on new products, and at times teaming up with Suzuki engineers in Japan.
The innovations of the engineers are converted into patents. Opportunities are provided to present design
innovations at international forums, visit Global auto shows and technology centers to expand their horizons.
Since the development of a vehicle requires multi-disciplinary approach, we have different divisions
handling different areas of technology. The various divisions in the Engineering vertical are:
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Power Train Design, Development & Testing,

Electrical & Electronics Design, Development & Testing,
Body & Interior design & development,
Chassis Design, development & testing,
Product Planning,
CAE & Vehicle testing
Technical Administration.
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Profiles @ MSIL

2013-14

Each one of these divisions is equally important for Maruti like Cogs in a wheel and career progress is equal.
A fresh engineer joins one of the above divisions based on his branch and business requirements. Also there
is a Policy of Job Rotation where an engineer gets cross functional exposure as he progresses.
R & D at MSIL is growing rapidly. Maruti is investing in new products, people, technology and facilities to
become a world class R&D. A world class R&D Center with the best test labs and world class test tracks is
being built to test a vehicle to any kind of road condition or test requirement of this world. The vibrant open
office culture motivates them to ask questions and seek clarifications for better understanding of their roles
and responsibilities. The Engineering Top Management right from the Executive Director, Vice President and
General Managers interact regularly with young people for mentoring, both in a structured manner and
otherwise.
A world class R & D facility with challenging opportunities awaits young engineers to be a part of The Maruti
Story.

Profiles @ MSIL

2013-14

4. Commercial Cluster
Supply Chain Division
Supply chain is responsible for buying optimum quality parts from a chain of suppliers at a competitive cost
and give to the production vertical for further operations.
Mission of Supply Chain Division: is to provide Maruti Suzuki with a cutting edge over competitors by
ensuring procurement of components at competitive prices, of desired quality, through lean & green worldclass supply chain network, by implementing best practices.
The major Supply Chain functions include:

Annual Price Negotiations with all suppliers and getting cost reductions
Timely procurement of the parts as per the schedule in OE and spares
Sourcing and development of new parts as per the schedule
Quality improvement at suppliers by upgrading suppliers
Imports, logistics, Insurance and RM procurement as per the requirement
Raw Material consolidation and localization
Inner part Localization

We, MSIL Supply Chain Division, believe in building long term relationship and trust with our suppliers. All
our suppliers are considered as partners in all our business activities and are closely associated and working
with MSIL to meet our long term goals. However, all suppliers are expected to do continuous improvements
in their technology & processes. Here all our engineers are actively involved in various engagement activities
with our suppliers for up gradation in their various functions like productivity, quality, cost, delivery etc.
MSIL Supply chain has 267 Local suppliers, 14 overseas suppliers and various Raw material and Tier 2
suppliers.
The Main Mantras of Supply Chain is of focus on QCDD
Q: Quality
Our Engineers work very closely with our suppliers on upgradation activities to improve quality and quality
systems, Safety, 5S and manpower competency building at suppliers end. For these activities Supply Chain
works closely with Maruti Centre for excellence.
C: Cost
For cost reduction Supply chain takes various cost reduction initiatives like Periodic cost down, productivity
improvements for cost down, Yield improvements, VA VE, Raw Material consolidation, raw material and
Inner part localization, Hedging etc.
D: Delivery
Supply Chain ensures that the right part is available at the right place at the right time and as per schedule
so that vehicle production can happen in a smooth manner with minimum inventory cost. Supply Chain also
works on delivery optimization by taking initiatives like milk run, Import Shipping time reduction, using
reusable packing, using collapsible packing for components etc.

Profiles @ MSIL

2013-14

D: Development
Supply chain ensures that as new parts for new models are developed in specified time frames so that the
new models can be launched in the shortest possible time frame.
Supply Chain is a Techno Commercial job with exposure to the following:

Basic understanding of the designs/ drawing, specification, various manufacturing processes various
types of raw materials and understanding the cost structure etc.
Development of negotiation skills with an understanding of cost structure including the supplier
financials, manufacturing cost, statutory levies etc.
Understanding of quality and manufacturing systems, audits & vendor up-gradation skills
Crisis management, Delivery management & Project management skills
Understanding of legal and contractual aspects
Vendor visits giving an exposure to capacity planning, Kaizen, MPS, Junkai VA etc.
Understanding of global markets through Global sourcing initiatives
Knowledge update on latest / alternate technologies e.g. usage of alternate fuels etc.

Profiles @ MSIL

2013-14

Service Division
Service Division is responsible for providing after sales support to customers in India and other export
countries through a vast Service Network.
Prime objective is to keep the customers delighted and retained by providing world class services at their
doorstep.
MSIL has been ranked No. 1 in Customer Service Index, 14th time in a row by J.D. Power Asia Pacific.
Entire service team is driven by motive of Creating Devoted Customers by providing world class service to
our customers, near to their home with value for money with support of our channel partners.
As a GET Service division opens up the doors to fully exploring the vast network of Maruti Suzuki. Spread
across 18 Regional Offices, it provides the perfect blend of technical knowledge and commercial aspects of
business. Besides this the opportunity to travel the country and explore even the remotest location is the
kind of adventurous profile any college pass-out would be willing to grab.
Central Service Training Centre, in Gurgaon Plant MSIL ensures that high quality technical expertise is
provided to all the engineers working for Maruti Suzuki network. Engineers start with the rigorous Technical
Training on MSIL vehicles to understand various vehicle systems and develop diagnostic skills. They learn in
state of art Training centers as well as through On Job Training at Workshops.
In Service Department there are two divisions,

Network Development & Customer Satisfaction

Technical, Training, Literature & Export Service

And Eight Departments,

Service Strategy & Planning

Dealer Support & Service Promotion
Network Development
Technical and Warranty
Service Training
Own Workshops & Equipment Development
Customer Satisfaction & Productivity enhancement
Literature Development & Export Service

80% of our Service team are front runners posted in various Regional and Area office locations and guide our
channel partners in various operations as per MSIL systems and processes.
The export department is responsible for after sales support to Maruti Suzuki Export Market base in Europe,
Latin America, Africa, and Middle East.
Further, Service Technical Team works closely with QA and Engineering Teams for product quality
enhancement. Techno-commercial Field Team also develops business, by providing continues support and
guidance to Business Partners (Dealers) across the country to improve the services.
Strategy and Polices are made at the HO level and Filed Team is there to implement the same and provide
regular feedback to further improvisation. Providing facilities like extended warranty, on road services,
network development etc. is the key areas of focus.
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Profiles @ MSIL

2013-14

Kaizen, Constant Improvement is the success mantra for Service Division. We constantly improve on
integrating dealer networks, providing one stop and one time solution to customers at our workshops by
creating Value for Space to our customers.
Delighting customers and creating devoted customers is an uphill task. Providing the best quality service at
affordable prices is the focus of service department.